Kohl's Corporation

Upon review, there were internal concerns with the check issued to the customer which required additonal researchThe check was sent to the customer in error before the research was finalizedThe customer is able to cash the check as at this timeWe apologize for any inconvenience

Upon review of Kohls.com order #***
we are able to verify there was a pricing errorWhile Kohl’s reserves the
right to correct any errors, records do indicate the customer was promised a
price adjustmentAt this time we can confirm a credit of $back to the original
form of tender
We apologize for the frustration

Upon review of her Kohl's Charge account, we can confirm she is receiving paper statements in the mail and there is no indication of returned mail on fileThis would indicate statements are received and being sent to the correct mailing addressIn addition, she had made purchases totaling $
in which she has made payments only totaling $Whenever a payment is received, the payment is processed right away and posted to the customer's accountThe customer will need to make a payment of $by September 21st and we will waive the remaining $of the balance dueIf this payment is not received by this date, late fees will continue to be assessed and she will need to contact our Collections Department to make arrangements

Our customer paid the balance on his account on January 2, The late fee and interest charge were removed from his accountIf there is a credit balance on an account we will issue a refund checkThe account holder listed as the primary on the account would need to contact us at
###-###-#### and request the credit balance on the account mailed to themIf this request is not made, the credit balance is applied to the next purchase or if no purchase is made the credit balance will be mailed within daysAgain, the account holder may request to have the credit balance mailed at any timeWe apologize for any inconvenience our customers have experienced

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order *** in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours
could be sooner or later

Upon review, the correct amount was refunded to the customer with the return

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and that although the matter is closed it is unsatisfactory to me and I consider Kohls a hostile business in regards to customers.
Regards,
*** ***

We apologize for the inconvenienceWe have notified the *** and *** *** of this concern and this will be reviewed internally

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This still does not address the fact that I was not offered verbally the amount of the refund and the option to take my items home after declining their offer and sell them privately before giving me the refund.
Regards,
*** ***

Terms and Conditions for Kohl's Cash use are
printed online, in our marketing materials, in store and on the back of all
Kohl's Cash certificatesAt this time we are able to confirm a UPS pi
request has been initiated 12/29/We recommend packing the item as best as he can to ensure
the item is picked up properly by UPS. Once we receive the item back to our Fulfillment Center, a
return will be processed back to the form of tender used

Our records do not indicate there was returned mail on the account as it is the customer's responsibility to update their mailing address In addition, the customer is receiving statements to their e-mail address not mailing address. We have determined that the information
previously furnished to the credit reporting agencies is accurateUpdating the information will create inaccurate representation of the status of the account with usThe integrity of the credit reporting system relies on the validity of the information furnished; therefore, we are unable to comply with his request to update this information with the credit reporting agencies

Kohls is stating their policy on price matchingHOWEVER, the representative that I ordered from, did not state this policy and sold me the products at the price matched cost along with the 30% discountHe also obtained sup approval and notated the account that he SOLD the product to me this wayKOhls can't come back after they have sold me a product and state their policy on what it "should" have been had the rep done it correctlyI have repeatedly asked that the "monitored" call be listened to so Kohls can confirm this product was sold to me at $minus 30% off ($45.49)This is unethical and dishonestIf their representative and supervisor, sold this product incorrectly, they need to take that up with their employees and not the consumerRep that sold this product is *** ** *** and the ref # he provided where he documented everything he agreed to was ref number *** and ***The call needs to be pulled and listened to so Kohls management can hear the conversation

Upon review of the order, we can confirm a refund was processed for the order on 01/15/and mailed to the customer on 01/However, the incorrect mailing address was listedWe have remained the Kohl's Merchandise Credit out to the customerPlease allow 10-business days to receive itWe
apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I want the whole amount refunded. Kohl's refunded $30.32. It should be $30.91, the amount they erroneously charged to my account

Our records indicate our customer made an online bank payment for the amount of $to their closed account ending in *** on August 26, Our customer contacted us on September 4, 2014, and advised of the payment they made to their closed account and requested that we transfer the
payment to their open account ending in *** which was done on September 12, In addition, a $late fee was waived on the same dateThere is no record of a $payment made to the account ending in ***, nor is there any record on either account of the customer stating she made a $payment to the account ending in ***Our customer would need to provide proof of the $payment since there is no record of this payment.
Since the $payment that our customer made to their closed account was made within the required due date listed on the open account we made the business decision to submit a request to the Consumer Reporting Agencies (CRAs) to remove the late payment information reported for September from our customer's credit fileA confirmation letter will be mailed to our customerWe advise our customer to allow 60 todays for the CRAs to update their recordsIn the interim, our customer may utlize a copy of the letter that will arrive shortly

Upon review of the order ***, I can confirm the Kohl's Merchandise Credit was resent to the customer as the incorrect address was attached to the returnPlease allow 7-business days to receive itWe apologize for any inconvenience

We have researched our customer's concern and it appears we have processed a refund in the amount of $which was applied to the Visa ending in ***This was applied on November 02, We have confirmation that the tender used has accepted our refundThe customer would need to contact their bank to inquire about their return

The number included in this Revdex.com complaint was removed from our dialer systemIf there is a different number we advise the customer to provide this so that we may remove it

The customer was advised of our Kohl's Cash policy which indicates a portion of the return will be reducedThis information is listed online at kohls.comIn addition, our discounts are applied to the entire purchase amount not a specific itemIf the comforter was purchased separate from the
mittens using the Kohl's Cash, the return would not have been reducedHowever both items were purchased together and per our return policy regarding Kohl's Cash, the return was processed properly

We stand behind our previous responses to the customer and consider this matter closed