Kohl's Corporation

We apologize for any inconvenience she has experiencedWe are unable to locate an online order with the information provided in this complaintWe advise her to reply with the order number to confirm all actions have been completed with order

We received the customer's complaint via a different channelThe customer was advised the inquiry made to her credit profile was removed

We are unable to provide account information to third parties not listed on the account for the protection of the customerWe have determined that the information previously furnished to the credit reporting agencies is accurateUpdating the information will create inaccurate representation of the
status of the account with usThe integrity of the credit reporting system relies on the validity of the information furnished; therefore, we are unable to comply with his request to update this information with the credit reporting agencies

We apologize for inconvenince and stand behind our previous statement

Upon review of the account, the payments were scheduled by the customer via their My Kohl's Charge accountWe do not have access to make changes to the customer's online account information therefore there was no Kohl's errorWe are unable to reimburse the customer for the fee assessed by is bank

Upon review, our District Loss Prevention Manager has been in contact with the customer and has advised her we are currently reviewing her continued entry into our storesOnce a decision has been made, the customer will receive notification from our Loss Prevention Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, this is my registry and I have items registered Not the small amount that was stated before in a response from Kohl's I have met all requirements for the $ I do not have to purchase an item to get the $through email Since this offer is now expired, because it has been so long, why would I have an item on my registry purchased? If the code to get the $is now expired, how could the $email, just appear in my email once an item is purchased? Since this was never stated in the first place to receive credit I can't trust that Kohl's would actually follow through and send me my $25, when it was promised from another employee through email when I emailed shortly after the situation started and I never received it then either Thank you!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I asked the representative to credit my order but was told the only way they could do that was to place the order over the phone I was not comfortable giving my credit card number out over the phone I would only accept the offer to credit the order if it could be placed online rather than via phone.I also believe that if the online policy says that the Kohl's cash will be credited back to the account, that is what the company should be required to do I should not be forced to either place a phone order or wait a month to get my money back
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The attempt of the payment was with a customer service representative with Kohl's at the call center over the phone, not in a storeCustomer service representatives and their supervisors have full acces to customers' accountThis account was paid in full by the date specifiedPlease have this business change the status on my credit report to paid in full
Regards,
*** ***

When an item is returned without a receipt, a Kohl's Merchandise Credit based on the lowest 13-week sale price, will be receivedWe are unable to provide the amount paid on the receipt as the return has been processed

Our records indicate she has been in contact with our Risk Management Department who handles claims as such and will need to reach out to this department for additonal questions or concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have rejected the offerBecause I did receive the funds back and had to re order the coat and took a size smaller because they no longer carried the coat in the size I orderI had to pay more for the coat I reordered than before and the coat doesn't fitI was told if I returned the coat I will not receive my discountsSo I am stuck with a coat I can't fit or ware
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Upon review of order ***, we can confirm a pirequest has been initiated to retrieve the damaged mattress topperWe recommend packing the item as best as she can to ensure the item is pcked up properly by UPSThe tracking number is ***Once we receive the item back to
our Fulfillment Center, a return will be processed back to the form of tender used In additon, the item was replaced with order #*** where the original sale price was honored as well as any additonal discounts were applied to the orderAn order confirmation e-mail was sent to the e-mail address listed on the order which serves as the receipt

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Kohl's violated the Fair Credit Reporting Act by not responding to my initial request for verification of this debt within the maximum day timeframeI called Kohl's and was referred to their collection department, who informed me that they have NOT sent me an offer letter to my address to settle this erroneous account.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We were able to verify the customer's purchaseA $gift card will be mailed to them in honor of the rebatePlease allow to weeks to receive the gift cardWe apologize for any inconvenience

Upon review of the customer's Kohl's Charge account, the next payment is due on 01/18/Currently, the customer has missed three payments and per the Cardmember Agreement, we will attempt to contact the customer regarding their accountWe are unable to stop the calls unless a payment is
received by the due date

Upon review we are able
to confirm that we have forwarded the customer’s information to our Marketing
Department to ensure she is updated on our master listWe
advise that it may
take 3-months for this updateIn the meantime we will send coupons to the
customer’s home addressWe apologize for the inconvenience

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I explained I must have made the purchase with cash as the rep in the store checked both my debit and credit cardI was even okay with a merchandise credit until the manager or whoever she was stepped in and was extremely rude and disrespectful. I
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
does not resolve my complaint. For your reference, details of the offer I reviewed appear below PLEASE SEE MY PAGE ATTACHMENT WITH THESE RECEIPTS which was already sent to Kohl's Kohl's Corp already received to FAX ###-###-####, the receipts they are requesting I guess this is another kind of problem they need to work upon
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

I have attached a picture of the screen showing the advertised price, along with time and date stampThe time and date stamp directly correlate with the time I called customer service to resolve the problem
Again customer service was unable to help meIf Kohls has a policy of not honoring sale prices they need to state in on their website where the consumer does not need to search for it
I am not satisfied with this issue and continue to believe that there is some compromise that Kohls can come to, to resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***