Kohl's Corporation

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I explained I must have made the purchase with cash as the rep in the store checked both my debit and credit cardI was even okay with a merchandise credit until the manager or whoever she was stepped in and was extremely rude and disrespectful. I
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I asked the representative to credit my order but was told the only way they could do that was to place the order over the phone I was not comfortable giving my credit card number out over the phone I would only accept the offer to credit the order if it could be placed online rather than via phone.I also believe that if the online policy says that the Kohl's cash will be credited back to the account, that is what the company should be required to do I should not be forced to either place a phone order or wait a month to get my money back
Regards,
*** ***

We received the customer's complaint via a different channelThe customer was advised the inquiry made to her credit profile was removed

We apologize for any inconvenience she has experiencedWe are unable to locate an online order with the information provided in this complaintWe advise her to reply with the order number to confirm all actions have been completed with order

We apologize for inconvenince and stand behind our previous statement

We were able to verify the customer's purchaseA $gift card will be mailed to them in honor of the rebatePlease allow to weeks to receive the gift cardWe apologize for any inconvenience

We have researched our customer's concern and it appears we have processed a refund in the amount of $which was applied to the Visa ending in ***This was applied on November 02, We have confirmation that the tender used has accepted our refundThe customer would need to contact their bank to inquire about their return

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have rejected the offerBecause I did receive the funds back and had to re order the coat and took a size smaller because they no longer carried the coat in the size I orderI had to pay more for the coat I reordered than before and the coat doesn't fitI was told if I returned the coat I will not receive my discountsSo I am stuck with a coat I can't fit or ware
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The attempt of the payment was with a customer service representative with Kohl's at the call center over the phone, not in a storeCustomer service representatives and their supervisors have full acces to customers' accountThis account was paid in full by the date specifiedPlease have this business change the status on my credit report to paid in full
Regards,
*** ***

Upon review we are able
to confirm that we have forwarded the customer’s information to our Marketing
Department to ensure she is updated on our master listWe
advise that it may
take 3-months for this updateIn the meantime we will send coupons to the
customer’s home addressWe apologize for the inconvenience

Our records indicate our customer made an online bank payment for the amount of $to their closed account ending in *** on August 26, Our customer contacted us on September 4, 2014, and advised of the payment they made to their closed account and requested that we transfer the
payment to their open account ending in *** which was done on September 12, In addition, a $late fee was waived on the same dateThere is no record of a $payment made to the account ending in ***, nor is there any record on either account of the customer stating she made a $payment to the account ending in ***Our customer would need to provide proof of the $payment since there is no record of this payment.
Since the $payment that our customer made to their closed account was made within the required due date listed on the open account we made the business decision to submit a request to the Consumer Reporting Agencies (CRAs) to remove the late payment information reported for September from our customer's credit fileA confirmation letter will be mailed to our customerWe advise our customer to allow 60 todays for the CRAs to update their recordsIn the interim, our customer may utlize a copy of the letter that will arrive shortly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, this is my registry and I have items registered Not the small amount that was stated before in a response from Kohl's I have met all requirements for the $ I do not have to purchase an item to get the $through email Since this offer is now expired, because it has been so long, why would I have an item on my registry purchased? If the code to get the $is now expired, how could the $email, just appear in my email once an item is purchased? Since this was never stated in the first place to receive credit I can't trust that Kohl's would actually follow through and send me my $25, when it was promised from another employee through email when I emailed shortly after the situation started and I never received it then either Thank you!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I want the whole amount refunded. Kohl's refunded $30.32. It should be $30.91, the amount they erroneously charged to my account

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Kohl's violated the Fair Credit Reporting Act by not responding to my initial request for verification of this debt within the maximum day timeframeI called Kohl's and was referred to their collection department, who informed me that they have NOT sent me an offer letter to my address to settle this erroneous account.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Upon review of the customer's Kohl's Charge account, the next payment is due on 01/18/Currently, the customer has missed three payments and per the Cardmember Agreement, we will attempt to contact the customer regarding their accountWe are unable to stop the calls unless a payment is
received by the due date

Upon review of the order, we can confirm a refund was processed for the order on 01/15/and mailed to the customer on 01/However, the incorrect mailing address was listedWe have remained the Kohl's Merchandise Credit out to the customerPlease allow 10-business days to receive itWe
apologize for any inconvenience

I have attached a picture of the screen showing the advertised price, along with time and date stampThe time and date stamp directly correlate with the time I called customer service to resolve the problem
Again customer service was unable to help meIf Kohls has a policy of not honoring sale prices they need to state in on their website where the consumer does not need to search for it
I am not satisfied with this issue and continue to believe that there is some compromise that Kohls can come to, to resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Kohls is stating their policy on price matchingHOWEVER, the representative that I ordered from, did not state this policy and sold me the products at the price matched cost along with the 30% discountHe also obtained sup approval and notated the account that he SOLD the product to me this wayKOhls can't come back after they have sold me a product and state their policy on what it "should" have been had the rep done it correctlyI have repeatedly asked that the "monitored" call be listened to so Kohls can confirm this product was sold to me at $minus 30% off ($45.49)This is unethical and dishonestIf their representative and supervisor, sold this product incorrectly, they need to take that up with their employees and not the consumerRep that sold this product is *** ** *** and the ref # he provided where he documented everything he agreed to was ref number *** and ***The call needs to be pulled and listened to so Kohls management can hear the conversation

The number included in this Revdex.com complaint was removed from our dialer systemIf there is a different number we advise the customer to provide this so that we may remove it

When an item is returned without a receipt, a Kohl's Merchandise Credit based on the lowest 13-week sale price, will be receivedWe are unable to provide the amount paid on the receipt as the return has been processed