Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Thank you for the offer, but this is the same unfair offer I received at the store, and a significant change of policy from what was previously advertised http://www.kohlscorporation.com/customer_service_KohlsConnect/ReturnsExchange/Re...⇄ With a receipt you may be given*: • A cash or credit refund, based on the original method of payment.• An even exchange.• A Kohl's Merchandise Return Credit (KMRC), good at any Kohl's.• A corporate-issued refundI entered into an agreement to purchase an article of clothing thought to be free of any defects. When a defect was found, and an identical replacement was not available, offering a refund of only 25% of the purchase price is totally unacceptable and prevents me from purchasing a similar article of clothing (same style pants, same price). I'd even be happy with a merchandise return credit for the full value of the pants. I simply want a comparable article of clothing (same price) that is free of defects, but the response from Kohl's is: You bought it, you're stuck with it. By offering a discounted refund for a discontinued defective item, rather than an even exchange or store credit for a similar item (same style, same price), Kohl's is cheating me and other customers from the full value of the defective merchandise that was purchased. This new policy is essentially equivalent to: ALL SALES FINAL. Kohl's "No Hassle" Return and Exchange policy is totally misleading, because it fails to warn the customer that discontinued, defective merchandise CANNOT be exchanged. I'm amazed by a store that absolutely refuses to stand by the quality of their merchandise. Regards,
*** ***

The customer was refunded $on 12/18/14,
and then $on 12/23/back to her *** ending in ***. We advise our customer that returns may take 14-business
days to post to most major credit card accounts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I would like my rewards program to be with my credit cardNot attached to the credit card that my husband gave me to useI have my own credit card I want my phone number to go with my rewards and my credit cardI would like somebody from Kohls to call me and help me resolve this situation

If a receipt was present with the return a full refund of the amount paid for the item would have been processed back to the original form of tenderWe stand behind our previous statement regarding our even exchange policy

The initial refund done on 11/12/was not processed correctly therefore we re-submitted the refund on 11/We confirm the customer has received her refund

An unauthorized charge was not submitted by Kohl's as the payments were scheduled by the customerThe payment was also cancelled by the customerWe are unable to credit the customer for charges assessed by his bankWe encourage him to contact his bank and dispute the charge

Our representatives do not have access to our customer's My Kohl's Charge login information therefore they are unable to elect billing statement options for the customerWe can confirm that the interest charge in the amount of $have been waived as a courtesy

Upon review of order ***, a refund has been processed back to the form of tender used in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later

Upon review of order ***, we can confirm a refund was processed for the missing items she did not receiveWe are unable to reship the items without a form of paymentWe are happy to honor the original sale prices as well as all discounts with a replacement orderIn addition, a UPS pick-up
has been scheduled for the incorrect packagePlease place the box outside, as you do not need to be home, so that they may retrieve the packageWe apologize for any inconvenience you have been caused

Our records indicate the advertised item was out of stock at the time of purchaseWe print our circulars weeks ahead of time, and send them 6-weeks before the saleIt is difficult to predict which items will be out of stock before the circular is releasedWe receive new shipments daily, so
we encourage him to please check back regularly, the item may be restocked soon

Upon review of the customer's account, billing statements are sent to our customer although their account is placed with a Collection agency, to aid as a reminder of the debtThe customer will need to contact Progressive to make an arrangement to pay the balance in fullThey can be reached at
1-###-###-####

Our records indicate there were two mattresses purchasedOne on February 22, with order number ***, that arrived damagedThe second mattress was purchased on March 31, with order number ***, which did not arrive damagedUPS pick-ups were scheduled for the original order,
***, to process a refund for the item however when the item was picked up, the incorrect order was left out to be picked upTherefore, a return was processed for order *** instead of ***In addition, a return was still processed for order *** even though we did not have the merchandiseUltimately, there were two purchases made, two returns processed, and only one item was pickby our UPSDue to this, she was re-billed for the missing item that was not returned to our Fulfillment Center

We received the customer's complaint via a different channel and have addressed his concerns with his mother's account directly with himWe apologize for the service he received from our associates and assure this matter will be reviewed internally for the proper coaching

We stand behind the previous statements we have advised the customerWe consider this matter closed

We are unable to ship the missing items without a form of payment attachedIn addition, a refund was processed back to the form of tender used with order ***The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this
time-frame, yours could be sooner or laterIf the customer would like to reorder the items, we are happy to honor the original sale price of the itemWe apologize for any inconvenience

We have converted to a different system since Due to this, we are unable to pull up the details of the orderWe advise the customer to reply with the order details including the order number, item description, sku or uPC number and amount of item so that we may research this further

Upon review of the order ***, our
records indicate there were no
known system errors at the time the order was placedHe will
need to return the item to his local Kohl's store or we can schedule a UPS
pifor the item and process a return back to the credit card usedWe are
unable to refund the charge back to his credit card without the merchandise
Also the customer’s order total was $before the shipping cost was added,
therefor not qualifying the customer for free shippingDue to this we would be
unable to accommodate the customer’s request for shipping reimbursement

We stand behind out previous decision and consider this matter closed

We received the customer's complaint via a different channel and have resolved directly with the customer via telephoneWe consider this matter closed

We
are able to confirm that we did indeed review the customer’s correct wedding registry
in order to provide the accurate information(Registry ID: ***) We apologize
for any confusion