Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Thank you for the offer, but this is the same unfair offer I received at the store, and a significant change of policy from what was previously advertised http://www.kohlscorporation.com/customer_service_KohlsConnect/ReturnsExchange/Re...⇄ With a receipt you may be given*: • A cash or credit refund, based on the original method of payment.• An even exchange.• A Kohl's Merchandise Return Credit (KMRC), good at any Kohl's.• A corporate-issued refundI entered into an agreement to purchase an article of clothing thought to be free of any defects. When a defect was found, and an identical replacement was not available, offering a refund of only 25% of the purchase price is totally unacceptable and prevents me from purchasing a similar article of clothing (same style pants, same price). I'd even be happy with a merchandise return credit for the full value of the pants. I simply want a comparable article of clothing (same price) that is free of defects, but the response from Kohl's is: You bought it, you're stuck with it. By offering a discounted refund for a discontinued defective item, rather than an even exchange or store credit for a similar item (same style, same price), Kohl's is cheating me and other customers from the full value of the defective merchandise that was purchased. This new policy is essentially equivalent to: ALL SALES FINAL. Kohl's "No Hassle" Return and Exchange policy is totally misleading, because it fails to warn the customer that discontinued, defective merchandise CANNOT be exchanged. I'm amazed by a store that absolutely refuses to stand by the quality of their merchandise. Regards,
*** ***

Our representatives do not have access to our customer's My Kohl's Charge login information therefore they are unable to elect billing statement options for the customerWe can confirm that the interest charge in the amount of $have been waived as a courtesy

The customer did not receive a confirmation email because the order did not complete. There is no record of an order for the customer in our systemAn authorization hold would reflect on the bankcard since an attempt was made by the customer to submit an order - the
authorization hold for the funds will drop offWe had no issues with orders not successfully completing during that time periodAs a courtesy, we will adjust the prices for the items listed in this complaint. After the customer submits their order, we ask the customer to please provide their order number to *** and the adjustments will be made

We received the customer's complaint via a different channel and have resolved directly with the customer via telephoneWe consider this matter closed

Signage and pricing accuracy is very important to us and we make every effort to ensure that all merchandise is correctly labeledWe advise the customer return the mis-marked merchandise to the storePlease notify *** *** *** that the product is mis-marked, and *** *** will be able to remove the product from the floorIf you would like to purchase an alternative scale, please inquire with the store management in regards to inventoryWe apologize for the inconvenience

Upon review of order ***, we can confirm a refund was processed for the missing items she did not receiveWe are unable to reship the items without a form of paymentWe are happy to honor the original sale prices as well as all discounts with a replacement orderIn addition, a UPS pick-up
has been scheduled for the incorrect packagePlease place the box outside, as you do not need to be home, so that they may retrieve the packageWe apologize for any inconvenience you have been caused

We received the customer's complaint via a different channel and have addressed his concerns with his mother's account directly with himWe apologize for the service he received from our associates and assure this matter will be reviewed internally for the proper coaching

Upon review of his Kohl's Charge account ending in 3159, our records do not indicate any negative reporting was submitted to the credit agenciesIf he has specific dates, we advise him to reply with this information to research this matter further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I would like my rewards program to be with my credit cardNot attached to the credit card that my husband gave me to useI have my own credit card I want my phone number to go with my rewards and my credit cardI would like somebody from Kohls to call me and help me resolve this situation

We reviewed with our Legal Team and have determined the total amount she received as a refund is valid as previously expressedThe details of our Kohl’s Cash policy are outlined on the back of all certificates

We apologize for any inconvenience experienced however we stand behind our offerIf the customer would like to place another order, we advise the customer to reply with her decision

We are unable to ship the missing items without a form of payment attachedIn addition, a refund was processed back to the form of tender used with order ***The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this
time-frame, yours could be sooner or laterIf the customer would like to reorder the items, we are happy to honor the original sale price of the itemWe apologize for any inconvenience

Our records indicate the advertised item was out of stock at the time of purchaseWe print our circulars weeks ahead of time, and send them 6-weeks before the saleIt is difficult to predict which items will be out of stock before the circular is releasedWe receive new shipments daily, so
we encourage him to please check back regularly, the item may be restocked soon

We
are able to confirm that we did indeed review the customer’s correct wedding registry
in order to provide the accurate information(Registry ID: ***) We apologize
for any confusion

Our records indicate there were two mattresses purchasedOne on February 22, with order number ***, that arrived damagedThe second mattress was purchased on March 31, with order number ***, which did not arrive damagedUPS pick-ups were scheduled for the original order,
***, to process a refund for the item however when the item was picked up, the incorrect order was left out to be picked upTherefore, a return was processed for order *** instead of ***In addition, a return was still processed for order *** even though we did not have the merchandiseUltimately, there were two purchases made, two returns processed, and only one item was pickby our UPSDue to this, she was re-billed for the missing item that was not returned to our Fulfillment Center

Our records indicate the payment was made on November 6th which is after the payment due date of November 5thIn addition, the $late fee has been waived as courtesyIf a payment is not made by the due date, per our Cardmemeber Agreement, a late fee will be assessed

Upon review of the customer's account, billing statements are sent to our customer although their account is placed with a Collection agency, to aid as a reminder of the debtThe customer will need to contact Progressive to make an arrangement to pay the balance in fullThey can be reached at
1-###-###-####

An unauthorized charge was not submitted by Kohl's as the payments were scheduled by the customerThe payment was also cancelled by the customerWe are unable to credit the customer for charges assessed by his bankWe encourage him to contact his bank and dispute the charge

We stand behind out previous decision and consider this matter closed

I find that poor business mainly because it was purchased online and delivered by a carrier of Kohls choiceObviously it never made it to the correct recipient, somebody that believed in Kohls and their reputationNone of that was under my controltherefore I till fee restitution is needed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***