Kohl's Corporation

The customer did not receive a confirmation email because the order did not complete. There is no record of an order for the customer in our systemAn authorization hold would reflect on the bankcard since an attempt was made by the customer to submit an order - the
authorization hold for the funds will drop offWe had no issues with orders not successfully completing during that time periodAs a courtesy, we will adjust the prices for the items listed in this complaint. After the customer submits their order, we ask the customer to please provide their order number to *** and the adjustments will be made

Our records indicate the payment was made on November 6th which is after the payment due date of November 5thIn addition, the $late fee has been waived as courtesyIf a payment is not made by the due date, per our Cardmemeber Agreement, a late fee will be assessed

We reviewed with our Legal Team and have determined the total amount she received as a refund is valid as previously expressedThe details of our Kohl’s Cash policy are outlined on the back of all certificates

We apologize for any inconvenience experienced however we stand behind our offerIf the customer would like to place another order, we advise the customer to reply with her decision

Upon review of his Kohl's Charge account ending in 3159, our records do not indicate any negative reporting was submitted to the credit agenciesIf he has specific dates, we advise him to reply with this information to research this matter further

I find that poor business mainly because it was purchased online and delivered by a carrier of Kohls choiceObviously it never made it to the correct recipient, somebody that believed in Kohls and their reputationNone of that was under my controltherefore I till fee restitution is needed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Signage and pricing accuracy is very important to us and we make every effort to ensure that all merchandise is correctly labeledWe advise the customer return the mis-marked merchandise to the storePlease notify *** *** *** that the product is mis-marked, and *** *** will be able to remove the product from the floorIf you would like to purchase an alternative scale, please inquire with the store management in regards to inventoryWe apologize for the inconvenience

We apologize to our customer for their recent unfavorable experience at Kohls.com. As we previously offered, the customer may submit a new order and we will apply a 20% discount to the order and waive the shipping charge when the order is completeThe customer may provide the new order number
through the Revdex.com channel, or call us at ###-###-####We apologize for the inconvenience our customer has experienced

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I received the refund card finally yesterday, thanks to the Revdex.com filing this complaint for meOtherwise I don't think I would ever have gotten it
Regards,
*** ***

We advise the customer to have his wife contact our Customer Service Department regarding her account as we are unable to release account information due to his name not being listed on the accountThey can be reached at ###-###-####We apologize for any inconveniences

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Kohls will need to refund any and all interest charges that have accumulated due to this charge. If they take yet another business day the charge will have been on my account for days. They charged my card for an item they never sent out and all monies - the original charge plus any accrued interest must be refunded. They have had business days to refund and now they want - more and yet still refuse to refund the interest charged on this item

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matteI would like the gift cards to be Visa gift cardsThat is what the rebate promised I would accept a kohl's gift card along with the visa gift card for compensation for my time and effort in this matter because this should of been handled when I was in contact with kohl's earlier
Regards,
*** ***

We have processed a credit in the amount of $and back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohls has not done anything to resolve this situationThis is advertising
Regards,
*** ***

As stated on our website, while in most cases, out of stock merchandise is reflected prior to the checkout process, there are situations when an out of stock item may not be evident until the order picking processThis can be attributed to high order volume, damages, etc. When an item is
canceled before your order ships, you are not charged for that itemAt Kohls.com, we do not charge your order until it shipsWe apologize for the inconvenience our customer has experienced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have on MULTIPLE occasions tried calling the corporate refund line(at least attempts at this point with no information provided other than the refund is pending) Today I made two attempts to reach someone at this line; however, after being left on hold for more than minutes I finally gave upIt has been days since I returned my vacuum cleaner to the Kohls store in *** ***At which time I was told I would receive my store credit within 7-days and there was NO ISSUE WHATSOEVER with this return at the store - it was clear that the return was legitimate! To date, I have STILL not received my refundCompletely unacceptable.
Regards,
*** ***

On Mon,
Dec at 8:am , *** *** *** wrote:Complaint ID *** I wanted to let you know, I tried to cancel before the claim went any further but did not know how to pursue on websiteThis was resolved and I cant accept in my claimIts asks me to accept but I need to write it on a formWHen I accept, it takes me to an email form that I can not write in the body of that emailSo I can not accept the claim and close outPlease help me and close the claim. *** ***

We have reached out to our Marketing Team to have this removedWe apologize for any inconvenince

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I request a call from the corporate officeI just called Kohls and they have no records of none of my complaints on file and still refuse to give corporate informationI have read similar reviews on line I will go to *** *** If I have to because a lot of customers have the same complaintsThe supervisor in the Kohls store agreed that it did not understand the phone supervisor response and it was very unprofessional

We apologize for any confusion with the pricing however we stand behind our previous response