Kohl's Corporation

Upon review of the order ***, our
records indicate there were no
known system errors at the time the order was placedHe will
need to return the item to his local Kohl's store or we can schedule a UPS
pifor the item and process a return back to the credit card usedWe are
unable to refund the charge back to his credit card without the merchandise
Also the customer’s order total was $before the shipping cost was added,
therefor not qualifying the customer for free shippingDue to this we would be
unable to accommodate the customer’s request for shipping reimbursement

The customer was refunded $on 12/18/14,
and then $on 12/23/back to her *** ending in ***. We advise our customer that returns may take 14-business
days to post to most major credit card accounts

We have converted to a different system since Due to this, we are unable to pull up the details of the orderWe advise the customer to reply with the order details including the order number, item description, sku or uPC number and amount of item so that we may research this further

The initial refund done on 11/12/was not processed correctly therefore we re-submitted the refund on 11/We confirm the customer has received her refund

If a receipt was present with the return a full refund of the amount paid for the item would have been processed back to the original form of tenderWe stand behind our previous statement regarding our even exchange policy

We stand behind the previous statements we have advised the customerWe consider this matter closed

Upon review of order ***, a refund has been processed back to the form of tender used in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank you very much for your assistance. It never should have to have gone this far.Regards,*** *** ***
*** ***
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Even though, they did not notify me personallyI found out that they found the chargesThe charges were being incorrectly made by Kohl's and were charging my checking account instead of my sister's for her credit card paymentsIt was definitely a mistake by Kohl's and they are in the process of fixing the problemI no longer wish to pursue them through the Revdex.comThank you!
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Kohls will need to refund any and all interest charges that have accumulated due to this charge. If they take yet another business day the charge will have been on my account for days. They charged my card for an item they never sent out and all monies - the original charge plus any accrued interest must be refunded. They have had business days to refund and now they want - more and yet still refuse to refund the interest charged on this item

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon review of her Kohl's Charge account, a payment was due on September 21st in which we have not received yetPer the Cardmember Agreement, our Collections Department is attempting to contact her regarding thisWe advise the customer to contact our Collections Department to make payment
arrangementsThey can be reached at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mei did finally get the full reimbursementthank you for your time and cooperation in this matter
Regards,
*** *** ***

As stated in the previous communications with the customer, the correct refund amounts were given to the customerWe stand behind our previous statements and consider this matter closed

We have applied a credit to her Kohl's Charge account in the amount of $due to not receiving her e-mail rewardThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe
apologize for any inconvenience

A return was processed on January 9, for the orderWe apologize for the inconvenience our customer has experienced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not receive a full refund! They only refunded me $and my order total was $and I expect to be refunded the full amount as I never received this item!
Regards,
*** ***

We were able to verify the customer's purchaseA $gift card will be mailed to them to honor the rebatePlease allow to weeks to receive the gift cardWe apologize for any inconvenience

We have reviewed the
customer’s claims regarding their Kohls.com ordersWe are able to confirm that
the customer was refunded properlyWe are unable to accommodate the customer’s
request to be compensated for their timeWe do apologize for any inconvenience