Kohl's Corporation

The customer has been contacted by our Corporate Refund department regarding resolution for to this claimWe consider this matter resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mei did finally get the full reimbursementthank you for your time and cooperation in this matter
Regards,
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank you very much for your assistance. It never should have to have gone this far.Regards,*** *** ***
*** ***
***

Payments can be made in-store however we do not accept debit or credit card payments at this time in-storeThe customer is welcome to pay using a debit card with our representativesIn addition, if the customer is not listed on the account as a joint user, we are unable to close the account or
make changes without his wife's permissionWe advise the customer to have his wife contact our Customer Service Department to request the account to be closedWe apologize for the inconvenience experienced in-store

We are unable to locate a Kohl's Charge account with the information providedWe advise the customer to reply with her account number to research this matter further

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order *** on 12/The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner
or laterWe are unable to ship another item at this time. If the customer would like to reorder the item, we are happy to honor the original sale price of the item

We advise the customer to reach out to our Corporate Refund department directly for assistanceThey can be reached at ###-###-####We apologize for any inconveniences

A refund credit for the shoes was processed back to the MasterCard used on the order in the amount of $The credit was processed in December 20, We advise the customer to please check their credit card statement

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for doing the right thing
Regards,
*** ***

Unfortunately
we are unable to retrieve the transaction details with the information
provided. We advise the customer to
reply with
her original receipt information starting with the date so we may
further review her claimAlso, we apologize for her customer service experience

Upon review of his Kohl's Charge account, we have taken the necessary steps to update his credit profile to reflect as current with zero delinquenciesWe advise it may take up to days for this information to reflect on his credit profileA letter was mailed and may be used as evidence of
the correction in process, in the interim

Upon review of her Kohl's Charge account, a payment was due on September 21st in which we have not received yetPer the Cardmember Agreement, our Collections Department is attempting to contact her regarding thisWe advise the customer to contact our Collections Department to make payment
arrangementsThey can be reached at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI am unaware of the existence of the certificate the business references
I did not witness, receive nor provide a certificate during the transactionI
am, therefore, unaware of any supposed details which are allegedly provided on
the back of a certificate
It was never disclosed to me, during the original purchase transaction nor
the subsequent return transaction, that should I return items the amount
refunded would be discounted and I would receive an unquantifiable
significantly lesser amount than I had originally paid
When I purchased these items online from the business, the only information that was disclosed to
me in regards to returns was:
“Our hassle-free return
policy means worry-free shopping
Return any item, anytime, for any reason.No receipt? No problemWe'll take care of you.Yes, you can return it in store (even if you bought it online!).”
Furthermore, the items I returned were misrepresented at
time of purchase; the measurements of the items I received were not in accordance
to the ‘size chart’ the business made available on each items’ individual webpage
Upon receiving the items I immediately realized the business had misrepresented
the sizes; in an act of good faith, I paid $for the shipping expenses and even sent it priority mail in
an effort to quickly return the items to the business.
Not only does the business have the items, for which I had
paid $total in their possession, they also kept more than half of my
original payment.
The business’s representation of their products has cost
me $plus countless hours of time spent attempting to resolve this injustice
The business’s representation of their product has caused them to gain a significant profit at my expense. I am only seeking the remainder of the amount I originally
paid for the merchandise which I promptly returned, $17.45, which was fraudulently
pocketed by the businessRegards,
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon review of her order ***, a label was created for the missing item however the package was never picked up by our carrier causing a mis-shipA refund will be processed back to the form of tender used. We are unable to ship another item at this time. If the
customer would like to reorder the item, we are happy to honor the original sale price of the itemThe customer will need to reply back with new order number so that we can make the necessary adjustments. We apologize for any inconvenience

As stated in the previous communications with the customer, the correct refund amounts were given to the customerWe stand behind our previous statements and consider this matter closed

The balance on the account in July was $at the time she made two payments in the amount of $and $Due to the full balance not being paid, the remaining amount became due on August 7th A payment may be made via telephone with a representative using a debit or credit card
and she has the option of mailing a payment to us prior to the due dateWe are unable to remove the balance from the account

We have reviewed the
customer’s claims regarding their Kohls.com ordersWe are able to confirm that
the customer was refunded properlyWe are unable to accommodate the customer’s
request to be compensated for their timeWe do apologize for any inconvenience

We have applied a credit to her Kohl's Charge account in the amount of $due to not receiving her e-mail rewardThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe
apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Even though, they did not notify me personallyI found out that they found the chargesThe charges were being incorrectly made by Kohl's and were charging my checking account instead of my sister's for her credit card paymentsIt was definitely a mistake by Kohl's and they are in the process of fixing the problemI no longer wish to pursue them through the Revdex.comThank you!
Regards,
*** ***