Kohl's Corporation

We apologize to our customer for their recent unfavorable experience at Kohls.com. As we previously offered, the customer may submit a new order and we will apply a 20% discount to the order and waive the shipping charge when the order is completeThe customer may provide the new order number
through the Revdex.com channel, or call us at ###-###-####We apologize for the inconvenience our customer has experienced

The customer has been contacted by our Corporate Refund department regarding resolution for to this claimWe consider this matter resolved

As stated on our website, while in most cases, out of stock merchandise is reflected prior to the checkout process, there are situations when an out of stock item may not be evident until the order picking processThis can be attributed to high order volume, damages, etc. When an item is
canceled before your order ships, you are not charged for that itemAt Kohls.com, we do not charge your order until it shipsWe apologize for the inconvenience our customer has experienced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matteI would like the gift cards to be Visa gift cardsThat is what the rebate promised I would accept a kohl's gift card along with the visa gift card for compensation for my time and effort in this matter because this should of been handled when I was in contact with kohl's earlier
Regards,
*** ***

We apologize for any confusion with the pricing however we stand behind our previous response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have on MULTIPLE occasions tried calling the corporate refund line(at least attempts at this point with no information provided other than the refund is pending) Today I made two attempts to reach someone at this line; however, after being left on hold for more than minutes I finally gave upIt has been days since I returned my vacuum cleaner to the Kohls store in *** ***At which time I was told I would receive my store credit within 7-days and there was NO ISSUE WHATSOEVER with this return at the store - it was clear that the return was legitimate! To date, I have STILL not received my refundCompletely unacceptable.
Regards,
*** ***

We advise the customer to have his wife contact our Customer Service Department regarding her account as we are unable to release account information due to his name not being listed on the accountThey can be reached at ###-###-####We apologize for any inconveniences

The balance on the account in July was $at the time she made two payments in the amount of $and $Due to the full balance not being paid, the remaining amount became due on August 7th A payment may be made via telephone with a representative using a debit or credit card
and she has the option of mailing a payment to us prior to the due dateWe are unable to remove the balance from the account

Upon review of his Kohl's Charge account, we have taken the necessary steps to update his credit profile to reflect as current with zero delinquenciesWe advise it may take up to days for this information to reflect on his credit profileA letter was mailed and may be used as evidence of
the correction in process, in the interim

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for doing the right thing
Regards,
*** ***

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order *** on 12/The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner
or laterWe are unable to ship another item at this time. If the customer would like to reorder the item, we are happy to honor the original sale price of the item

We advise the customer to contact our Rewards Department to update this information as there are additional items that need to be verified prior to updating her accountThe can be reached at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI am unaware of the existence of the certificate the business references
I did not witness, receive nor provide a certificate during the transactionI
am, therefore, unaware of any supposed details which are allegedly provided on
the back of a certificate
It was never disclosed to me, during the original purchase transaction nor
the subsequent return transaction, that should I return items the amount
refunded would be discounted and I would receive an unquantifiable
significantly lesser amount than I had originally paid
When I purchased these items online from the business, the only information that was disclosed to
me in regards to returns was:
“Our hassle-free return
policy means worry-free shopping
Return any item, anytime, for any reason.No receipt? No problemWe'll take care of you.Yes, you can return it in store (even if you bought it online!).”
Furthermore, the items I returned were misrepresented at
time of purchase; the measurements of the items I received were not in accordance
to the ‘size chart’ the business made available on each items’ individual webpage
Upon receiving the items I immediately realized the business had misrepresented
the sizes; in an act of good faith, I paid $for the shipping expenses and even sent it priority mail in
an effort to quickly return the items to the business.
Not only does the business have the items, for which I had
paid $total in their possession, they also kept more than half of my
original payment.
The business’s representation of their products has cost
me $plus countless hours of time spent attempting to resolve this injustice
The business’s representation of their product has caused them to gain a significant profit at my expense. I am only seeking the remainder of the amount I originally
paid for the merchandise which I promptly returned, $17.45, which was fraudulently
pocketed by the businessRegards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohls has not done anything to resolve this situationThis is advertising
Regards,
*** ***

A refund credit for the shoes was processed back to the MasterCard used on the order in the amount of $The credit was processed in December 20, We advise the customer to please check their credit card statement

Payments can be made in-store however we do not accept debit or credit card payments at this time in-storeThe customer is welcome to pay using a debit card with our representativesIn addition, if the customer is not listed on the account as a joint user, we are unable to close the account or
make changes without his wife's permissionWe advise the customer to have his wife contact our Customer Service Department to request the account to be closedWe apologize for the inconvenience experienced in-store

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAt first the *** *** was argumentative via email, however I visited the location and the employees took care of meI am satisfied now
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I request a call from the corporate officeI just called Kohls and they have no records of none of my complaints on file and still refuse to give corporate informationI have read similar reviews on line I will go to *** *** If I have to because a lot of customers have the same complaintsThe supervisor in the Kohls store agreed that it did not understand the phone supervisor response and it was very unprofessional

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I received the refund card finally yesterday, thanks to the Revdex.com filing this complaint for meOtherwise I don't think I would ever have gotten it
Regards,
*** ***

On Mon,
Dec at 8:am , *** *** *** wrote:Complaint ID *** I wanted to let you know, I tried to cancel before the claim went any further but did not know how to pursue on websiteThis was resolved and I cant accept in my claimIts asks me to accept but I need to write it on a formWHen I accept, it takes me to an email form that I can not write in the body of that emailSo I can not accept the claim and close outPlease help me and close the claim. *** ***