Kohl's Corporation

Upon review of her order ***, a label was created for the missing item however the package was never picked up by our carrier causing a mis-shipA refund will be processed back to the form of tender used. We are unable to ship another item at this time. If the
customer would like to reorder the item, we are happy to honor the original sale price of the itemThe customer will need to reply back with new order number so that we can make the necessary adjustments. We apologize for any inconvenience

Our records indicate all pending charges have been released for her bank accountIn addition, she was offered an additional $discount to a future order for her troublesWe recommend she contact her bank regarding a refund of overdraft fees

Unfortunately
we are unable to retrieve the transaction details with the information
provided. We advise the customer to
reply with
her original receipt information starting with the date so we may
further review her claimAlso, we apologize for her customer service experience

We are unable to locate a Kohl's Charge account with the information providedWe advise the customer to reply with her account number to research this matter further

We have processed a credit in the amount of $and back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later

We advise the customer to reach out to our Corporate Refund department directly for assistanceThey can be reached at ###-###-####We apologize for any inconveniences

We have reached out to our Marketing Team to have this removedWe apologize for any inconvenince

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order ***The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or
laterWe are unable to credit the entire orderWe are happy to honor the sale price of the item once they come available as it is currently out of stock

Upon review of her order, a label was created for the missing item however the package was never picked up by our carrier causing a mis-shipA refund will be processed back to the form of tender used. We are unable to ship another item at this time. If the customer
would like to reorder the item, we are happy to honor the original sale price of the itemThe customer will need to reply back with new order number so that we can make the necessary adjustments. We apologize for any inconvenience

Upon review of original order ***, a refund was processed in the amount of $back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or
laterWe apologize for any inconvenience

We are unable to ship the missing items without a form of payment attachedIn addition, a refund was processed back to the form of tender used with order ***The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this
time-frame, yours could be sooner or laterIf the customer would like to reorder the items, we are happy to honor the original sale price of the itemWe apologize for any inconvenience

We advise the customer to reply with the Kohl's Merchandise Credit number on the back of the card to research the details as to why the balance was removedThere are several factors as to why the balance may have been removed such as fraud due to stolen merchandiseOnce we have the numbers on the
back of the card, we will be able to determine the exact reason

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohl’s changed their return and exchanges policy at the end of I was turned away when trying to exchange a pair of pants with a defective zipper, because they didn’t have the exact same style of pants in stock anymoreBecause this item was part of a larger $300+ purchase for which we received Kohl's cash, the most they would compensate me in trying to obtain a replacement pair of slacks was $13, including store credit! (with a receipt; for a $pair of pants purchased on sale for $40?) Their customer service staff and store management told me that corporate leadership no longer allows them to allow exchanges for merchandise of similar style, size and price, because they were losing too much money by allowing people to exchange merchandise (especially if it was defective)
I would like to exchange the defective merchandise for an item of comparable style, size and price (as marked on tag). I would like Kohl's to honor their policy of an "even exchange," especially for merchandise that is no longer in stock or has been discontinued, with a receipt, no less. Without a receipt, the amount offered was less than $10. I expect a retail establishment to stand by the quality of the merchandise they sell. Obviously, Kohl's new policy is deceptive and misleading, and this case needs to be closed. We will close our Kohl's account and no longer shop there. Buyer beware!
Sincerely,
*** ***
***

We are unable to re-issue expired Yes2You Rewards certificates once the date has passedWe list the date of expiration to allow our customers' time to use their earned rewards

Our records indicate we received her
complaint through a different channelUpon review of her
Kohl's Charge account our records do not indicate the account has ever been
paid offThe customer has already been advised to provide proof of payment
She should contact the Collections Department
at ###-###-#### to resolve the
matter

In
the event that a customer would need to complete an even exchange (same item
and price, different size or color) for an item, this can be done with a
receipt at any registerAn even exchange must be exactly even (based on the
original or clearance marked price tag) in order for an exchange
to be
processedIf the items are not an exact even exchange, a return will be
processedAlso, when a return is processed any discounts used with the
original purchase will be reduced from the total refund as it was reduced from
the original price of the item to reflect a lower sale priceThis also
includes any Kohl's Cash that may have been earned or used with the original
purchaseThe refund amount will be for the actual amount paid for the item
with the original transactionWe will not accommodate his request to honor an additional 30% off, or process a refund without affecting his Kohl's Cash

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
shanon in customer service did both returns in just a matter of minutes All of your customer service should be as competenet as she.I have viewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon review of order ***, a refund has been processed in the amount of $back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe
apologize for any inconvenience

We advise the customer a certificate has been emailed to her in the amount of $We apologize for any inconveniences

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
this is not a great company as hey advertise: Khols where great things happen, that is a sloganThey to not meet the needs and expectations of their customers.They keep cutomers like me strandedi will be glad to return items that I have purchased back to the store for a refundThe state no receipt as long as you have your khols card, but they can never pull up the information when making a return agai its advertising