Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

A return was processed on January 9, for the orderWe apologize for the inconvenience our customer has experienced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not receive a full refund! They only refunded me $and my order total was $and I expect to be refunded the full amount as I never received this item!
Regards,
*** ***

We were able to verify the customer's purchaseA $gift card will be mailed to them to honor the rebatePlease allow to weeks to receive the gift cardWe apologize for any inconvenience

Our records indicate all pending charges have been released for her bank accountIn addition, she was offered an additional $discount to a future order for her troublesWe recommend she contact her bank regarding a refund of overdraft fees

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAt first the *** *** was argumentative via email, however I visited the location and the employees took care of meI am satisfied now
Regards,
*** ***

We advise the customer to contact our Rewards Department to update this information as there are additional items that need to be verified prior to updating her accountThe can be reached at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
this is not a great company as hey advertise: Khols where great things happen, that is a sloganThey to not meet the needs and expectations of their customers.They keep cutomers like me strandedi will be glad to return items that I have purchased back to the store for a refundThe state no receipt as long as you have your khols card, but they can never pull up the information when making a return agai its advertising

We are unable to re-issue expired Yes2You Rewards certificates once the date has passedWe list the date of expiration to allow our customers' time to use their earned rewards

Upon review of order ***, a refund has been processed in the amount of $back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe
apologize for any inconvenience

Upon review of her order, a label was created for the missing item however the package was never picked up by our carrier causing a mis-shipA refund will be processed back to the form of tender used. We are unable to ship another item at this time. If the customer
would like to reorder the item, we are happy to honor the original sale price of the itemThe customer will need to reply back with new order number so that we can make the necessary adjustments. We apologize for any inconvenience

We apologize for any confusionWe are unable to ship the missing items without a form of payment attached as the item has been refunded back to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohl’s changed their return and exchanges policy at the end of I was turned away when trying to exchange a pair of pants with a defective zipper, because they didn’t have the exact same style of pants in stock anymoreBecause this item was part of a larger $300+ purchase for which we received Kohl's cash, the most they would compensate me in trying to obtain a replacement pair of slacks was $13, including store credit! (with a receipt; for a $pair of pants purchased on sale for $40?) Their customer service staff and store management told me that corporate leadership no longer allows them to allow exchanges for merchandise of similar style, size and price, because they were losing too much money by allowing people to exchange merchandise (especially if it was defective)
I would like to exchange the defective merchandise for an item of comparable style, size and price (as marked on tag). I would like Kohl's to honor their policy of an "even exchange," especially for merchandise that is no longer in stock or has been discontinued, with a receipt, no less. Without a receipt, the amount offered was less than $10. I expect a retail establishment to stand by the quality of the merchandise they sell. Obviously, Kohl's new policy is deceptive and misleading, and this case needs to be closed. We will close our Kohl's account and no longer shop there. Buyer beware!
Sincerely,
*** ***
***

Please note that our website states we are unable to change address information once an order is submittedAs a courtesy to our customer, we applied a $credit to our customer's account today for the remaining items from the order not receivedPreviously, a $return was processed for
the damaged dishesWe apologize for the inconvenience our customer has experienced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The payment was made @ 6:Eastern Standard TimeI have phone records from *** to prove the time of my callI will no longer be a customer of Kohl'sThe account will be closed out and I will no longer shop there!!!!
Thanks for no help at allToo bad Kohl's I was looking to spend a lot of money at ChristmasToo bad your store will not see a dime of it!
Regards,
*** ***

In
the event that a customer would need to complete an even exchange (same item
and price, different size or color) for an item, this can be done with a
receipt at any registerAn even exchange must be exactly even (based on the
original or clearance marked price tag) in order for an exchange
to be
processedIf the items are not an exact even exchange, a return will be
processedAlso, when a return is processed any discounts used with the
original purchase will be reduced from the total refund as it was reduced from
the original price of the item to reflect a lower sale priceThis also
includes any Kohl's Cash that may have been earned or used with the original
purchaseThe refund amount will be for the actual amount paid for the item
with the original transactionWe will not accommodate his request to honor an additional 30% off, or process a refund without affecting his Kohl's Cash

We have mailed a Kohl's Merchandise Credit in the amount of $as of today to the customerPlease allow 10-business days to receive thisWe apologize for the delay in processing

We advise the customer a certificate has been emailed to her in the amount of $We apologize for any inconveniences

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
shanon in customer service did both returns in just a matter of minutes All of your customer service should be as competenet as she.I have viewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was contacted by a customer service representative on 11/11/and was told a refund was issued on that date, but it would take up to days for it to processIt has been days since then, and the credit is still not reflecting on my account.
Regards,
*** ***