Kohl's Corporation

We are unable to ship the missing items without a form of payment attachedIn addition, a refund was processed back to the form of tender used with order ***The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this
time-frame, yours could be sooner or laterIf the customer would like to reorder the items, we are happy to honor the original sale price of the itemWe apologize for any inconvenience

On
Tue, Jan 27, at 8:PM, *** *** *** wrote:I just received word that Kohl's did finally contact the credit bureaus to have the late charge removed from my credit report. I now accept their resolution of my complaint. Thank you so much for your assistance *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is a stupid response to see from Kohls, every rep said a different story and now I see they say the refund was already processed but I never saw my refund in my credit card accountThis is a very bad business practice where Kohls CSR says a different story and once you log a complaint with Revdex.com.org then they say the refund is already processedIf the refund is already processed why am I not seeing the money in my bank, now they may say it will take 7-"business days"I would never accept a response like this fro Kohls
Regards,
*** ***

Our records indicate we received her
complaint through a different channelUpon review of her
Kohl's Charge account our records do not indicate the account has ever been
paid offThe customer has already been advised to provide proof of payment
She should contact the Collections Department
at ###-###-#### to resolve the
matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.None of the issues that I have mentioned in my complaint were addressed The mattress damaged mattress topper that was sent to me has been returned and I have not received a credit to my account for the return as of 10/01/ I have have been charged for two mattress toppers and yet have not received any for which I have been chargedI have requested to have a receipt for the damaged one and did not receive that yet, I have requested a replacement and have not received that as of 10/01/14, I requested a credit for the returned one and have not received that Kohl's has failed to address any and all issues brought forth in original and subsequent complaint(s)This matter has not been resolved to my satisfaction
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order ***The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or
laterWe are unable to credit the entire orderWe are happy to honor the sale price of the item once they come available as it is currently out of stock

We advise the customer to reply with the Kohl's Merchandise Credit number on the back of the card to research the details as to why the balance was removedThere are several factors as to why the balance may have been removed such as fraud due to stolen merchandiseOnce we have the numbers on the
back of the card, we will be able to determine the exact reason

Our records indicate the amount was placed on a new gift
card and mailed to the customer on 05/20/

Upon review of original order ***, a refund was processed in the amount of $back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or
laterWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Kohl's has asked for an order # to honor their response. The original order number was: ***1- StNichols light up candle #= 22.494- St Nichols candles(sm) #95398106= each1- Sonoma suede tall boots, grey, womans #= $39.991- St Nichols Angel snow globe = 24.991- Croft & Barrow shirt womans small = 9.99Total = 84.33Shipping = FREEPlease be advised: my NEW ADDRESS: *** *** (***)Phone: ###-###-####* *** *** *** ** ***Please send immediately as some of this was for Christmas
Regards,
*** ***

Some of our percent-off discounts may not apply to prestige brands of cosmetics, skincare, select prestige brands of fragrance; select electronics/electric brands; select sporting goods; food items and Nike merchandiseA complete list of our excluded brands/items is located on
Kohls.comWe apologize for any inconvenience

Upon review of order ***, our records indicate a refund in the amount of $was processed back to the form of tender used on 12/29/In addition, a credit for the shipping charge was processed on 01/02/in the amount of $back to the form of tender usedThe credit to your charge
card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterUnfortunately, we are unable to ship the itemWe apologize for any inconvenience

Again, I talked to your agent to extent on Feb20th about my points, he explained, and told me as of March 1st I will be getting in kohls rewards cash, for points, but I did a return, which left me with 307, which still would get me
rewards cash, I'm not happy with your rudeness during this complaint eitherI don't think your understanding, you mess with ppl's points all the time, this is not the first time this has occurred, and the points you said I had in your last rebuttal, did not match my points in my account...do you see, right in the middle of a complaint, your giving informationI want my kohls cash now, or I will contact the FEDSI'm tired of you ppl doing this every monthAnd on top of this, I'm going to be opening a new complaint with you, being your not returning my funds for a package I never received, I am being ignored with that issue

Upon review of order ***, a refund has been processed in the amount of $back to the form of tender used and $will be mailed to you in the form of a gift cardThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear
within this time-frame, yours could be sooner or laterWe apologize for any inconvenienceIf the customer would like to reorder the item we are happy to honor the original sale price of the item

Upon review of Kohls.com order # ***
we are able to verify there was a pricing errorWhile Kohl’s reserves the
right to correct any errors, records do indicate the customer was promised a
price adjustmentAt this time we can confirm a credit of $back to the original
form of
tenderWe apologize for the frustration

We have the right to update/change our policy at any timeAll signs and sales ads indicate some items may be excluded for additional discounts as a way to alert our customer of any exclusionsThe customer is welcome to contact our Customer Service Department to assist with his personal Kohl's Charge account. We apologize for any inconvenience

Upon review of the order ***, a refund was processed on 11/however there was an error in processing the refundWe have partnered with our Financial Department to have the refund processed in the amount of $The credit to your charge card will take an average of seven days to appear
in your accountWhile most credits appear within this time-frame, yours could be sooner or later. We apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't think that Kohl's is at all sorry and there was never any confusion as they state in their response. From the get go they made it clear that they had no real method or policy for dealing with a return in a place that does not have a Kohl's store. Now I am out $because I had to return a gift that did not work as advertised at all. If they were truly sorry and interested in honoring their "hassle-free" return return policy and making a customer whole, they would simply write a check for $51.81.
Regards,
*** ***

Upon review of Kohls.com order #
***, the Kohl’s Fraud Department
initially rejected the order because we were unable to verify some of the customer’s
demographicsThis process is done
to not only protect ourselves, but the
customer as wellWe apologize for any frustration our verification policy may
have caused

Our records indicate the refund was processed on 12/31/The credit was applied properly