Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.None of the issues that I have mentioned in my complaint were addressed The mattress damaged mattress topper that was sent to me has been returned and I have not received a credit to my account for the return as of 10/01/ I have have been charged for two mattress toppers and yet have not received any for which I have been chargedI have requested to have a receipt for the damaged one and did not receive that yet, I have requested a replacement and have not received that as of 10/01/14, I requested a credit for the returned one and have not received that Kohl's has failed to address any and all issues brought forth in original and subsequent complaint(s)This matter has not been resolved to my satisfaction
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Some of our percent-off discounts may not apply to prestige brands of cosmetics, skincare, select prestige brands of fragrance; select electronics/electric brands; select sporting goods; food items and Nike merchandiseA complete list of our excluded brands/items is located on
Kohls.comWe apologize for any inconvenience

Please note that our website states we are unable to change address information once an order is submittedAs a courtesy to our customer, we applied a $credit to our customer's account today for the remaining items from the order not receivedPreviously, a $return was processed for
the damaged dishesWe apologize for the inconvenience our customer has experienced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is a stupid response to see from Kohls, every rep said a different story and now I see they say the refund was already processed but I never saw my refund in my credit card accountThis is a very bad business practice where Kohls CSR says a different story and once you log a complaint with Revdex.com.org then they say the refund is already processedIf the refund is already processed why am I not seeing the money in my bank, now they may say it will take 7-"business days"I would never accept a response like this fro Kohls
Regards,
*** ***

On
Tue, Jan 27, at 8:PM, *** *** *** wrote:I just received word that Kohl's did finally contact the credit bureaus to have the late charge removed from my credit report. I now accept their resolution of my complaint. Thank you so much for your assistance *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was contacted by a customer service representative on 11/11/and was told a refund was issued on that date, but it would take up to days for it to processIt has been days since then, and the credit is still not reflecting on my account.
Regards,
*** ***

Again, I talked to your agent to extent on Feb20th about my points, he explained, and told me as of March 1st I will be getting in kohls rewards cash, for points, but I did a return, which left me with 307, which still would get me
rewards cash, I'm not happy with your rudeness during this complaint eitherI don't think your understanding, you mess with ppl's points all the time, this is not the first time this has occurred, and the points you said I had in your last rebuttal, did not match my points in my account...do you see, right in the middle of a complaint, your giving informationI want my kohls cash now, or I will contact the FEDSI'm tired of you ppl doing this every monthAnd on top of this, I'm going to be opening a new complaint with you, being your not returning my funds for a package I never received, I am being ignored with that issue

Our records indicate the amount was placed on a new gift
card and mailed to the customer on 05/20/

Upon review of order ***, our records indicate a refund in the amount of $was processed back to the form of tender used on 12/29/In addition, a credit for the shipping charge was processed on 01/02/in the amount of $back to the form of tender usedThe credit to your charge
card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterUnfortunately, we are unable to ship the itemWe apologize for any inconvenience

We apologize for any confusionWe are unable to ship the missing items without a form of payment attached as the item has been refunded back to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The payment was made @ 6:Eastern Standard TimeI have phone records from *** to prove the time of my callI will no longer be a customer of Kohl'sThe account will be closed out and I will no longer shop there!!!!
Thanks for no help at allToo bad Kohl's I was looking to spend a lot of money at ChristmasToo bad your store will not see a dime of it!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Kohl's has asked for an order # to honor their response. The original order number was: ***1- StNichols light up candle #= 22.494- St Nichols candles(sm) #95398106= each1- Sonoma suede tall boots, grey, womans #= $39.991- St Nichols Angel snow globe = 24.991- Croft & Barrow shirt womans small = 9.99Total = 84.33Shipping = FREEPlease be advised: my NEW ADDRESS: *** *** (***)Phone: ###-###-####* *** *** *** ** ***Please send immediately as some of this was for Christmas
Regards,
*** ***

We have mailed a Kohl's Merchandise Credit in the amount of $as of today to the customerPlease allow 10-business days to receive thisWe apologize for the delay in processing

We have the right to update/change our policy at any timeAll signs and sales ads indicate some items may be excluded for additional discounts as a way to alert our customer of any exclusionsThe customer is welcome to contact our Customer Service Department to assist with his personal Kohl's Charge account. We apologize for any inconvenience

Upon review of the order ***, our records do not indicate gift wrap was charged for this orderIn addition, a refund for the shipping was submitted back to the Kohl's Charge account on 11/The customer should have received this creditWe processed an additional $credit back to the
form of tender used as the customer was advised a total of $would be credited back to the accountWe apologize for any inconvenience

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our records indicate the refund was processed on 12/31/The credit was applied properly

We have processed a refund for the original order *** in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterUpon review of the replacement order
***, she was not charged a shipping charge for this orderShe can keep the unwanted itemIf she no longer wants the item, you can donate them or drop them off at your local Kohl's store

Upon review of Kohls.com order #
***, the Kohl’s Fraud Department
initially rejected the order because we were unable to verify some of the customer’s
demographicsThis process is done
to not only protect ourselves, but the
customer as wellWe apologize for any frustration our verification policy may
have caused

Upon review of order ***, we can confirm a credit in the amount of $has been applied back to the form of tender used for the cancelled itemThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame,
yours could be sooner or laterWe apologize for any inconvenience