Kohl's Corporation

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is contrary to what multiple representative told me, as well as what actually happenedPer a reply from Kohl's support (the most recent, received on 5/16):***I apologize if I was not able to elaborate and further clarify what happened to the authorizations on your accountI reviewed our process when it comes to orders mixed with a ship-to-home and pickup-in-store items once againI found that a pending authorization for the amount that you paid for the ship-to-home item will also show up on your account and will fall off the moment this order gets delivered to your home address, as what happened in this incident.Order total = $176.05; $authorized on card($BOPUS & $ship-to-home)When the BOPUS item is ready for pick up at the store, customer will see:• Initial $authorization• $charge (BOPUS item)• $charge (remaining )*Authorizations should fall off within 7-daysThis is means that it is that you are seeing both an authorization for the ship-to-home order and BOPUS order and they will eventually fall off from your credit statement.Please be assured that we never intend to inconvenience you in any wayPlease don't hesitate to let me know if you have any further concern.Sincerely,*** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had to call different times and each time the response was terribleIn other words the Supervisor told me I had no choice but to waitI am now days in and no refundI cannot believe how terrible their customer service people areI was told times I would see a refund and that I would receive an email confirming thisI finally got an email late yesterdayThe people that I had spoken with didn't seem to take my issue seriouslyNot their money I supposeThey take it out quickly but they sure drag their feet putting it backI have never ever dealt with such horrible serviceBy the time this is resolved (if it is) It will be a monthYou tell me if that is fair?
Regards,
*** ***

As previously stated, our representatives do not have access to our customer's My Kohl's Charge login information therefore they are unable to elect billing statement options for the customerWe apologize for any confusion

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although I HAVE SUBMITTED THE REQUESTED INFORMATION NUMEROUS TIMES, here it is again:Order # *** Order Date 07/21/2012Sku# ***Open Front Cropped Jacket, Color Taupe, Size M$plus 7.5% CA sales tax
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon review of the order ***, we have processed a refund for three of the items that were not delivered in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner
or later. Our records indicate the package containing two items shows it was delivered on 12/The remaining two items were cancelled due to being out of stock and you were not charged fro themWe apologize for any inconvenience this has caused

Upon review of the order ***, our records do not indicate gift wrap was charged for this orderIn addition, a refund for the shipping was submitted back to the Kohl's Charge account on 11/The customer should have received this creditWe processed an additional $credit back to the
form of tender used as the customer was advised a total of $would be credited back to the accountWe apologize for any inconvenience

We have processed a refund for the original order *** in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterUpon review of the replacement order
***, she was not charged a shipping charge for this orderShe can keep the unwanted itemIf she no longer wants the item, you can donate them or drop them off at your local Kohl's store

We advise her to print and fill out the return form here *** and return the merchandise back to useWe are unable to accept exchanges through the mail at this timeIf she would like to exchange an item,
she will need to return the item in-store to process as an exchangeIn addition, we have e-mailed a copy of her receipt to herWe apologize for any inconvenience

We recommend the customer visit his local Kohl's store and request to speak with a Store Manager to assist with processing the returnWe are able to lopurchases made via a Kohl's Charge account as far as monthsWe are unable to process a refund without the physical merchandiseWe
apologize for any inconvenience

Upon review of order ***, we can confirm a credit in the amount of $has been applied back to the form of tender used for the cancelled itemThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame,
yours could be sooner or laterWe apologize for any inconvenience

We advise her to reply with the Visa gift card numbers on the card and where this was obtained as we are unaware of such promotionOnce we receive this information we can investigate further

Our records indicate there were no know errors with our Kohl's Mobile ApplicationWe apologize for the inconvenienceWe are more than happy to apply the $Kohl's Cash to a future orderWe advise the customer to reply with the barcode numbers listed on the expired Kohl's Cash

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The account was open using my name and socialIf there been payment coming from any bank account with my name is fraud as wellThis company has been supplied the police number and they need to associate the information to tje police deptI requested the information .I did recieve on document not bearing my signatureThe address on the account would be my address.Its my parentsI use ot only on my identificationNot for creditDuring this time there was a present fraud alert on file to confirm any applications submitted in my nameThis cpmpany fraud department failed to do there job I feel this a issue where its caused me harmWhich within business days I be filing this issue with the Civil courtsMy score range plusI wouldnt harm my credit nor will I allow Kohls

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have not received a statement that shows Kohl's was paid in full and on time for Mrs ***s personal records as requested in my original complaint.
Regards,
*** ***

We apologize for the inconvenience and frustration our customer has experiencedA $refund has been processed today for the Hello Kitty Chocolate Boutique. This adjustment will reflect on your bankcard that ends with ***

We are unable to provide a refund without having the physical merchandiseWe advise the customer to return to the Kohl's store where the items were left behind to have the refund processedWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not receive a gift card for $40.00, as promised in your responseI received a gift card for $At this point, I've paid a $shipping surcharge for an item I didn't receiveMy husband ordered the item from Bed, Bath, and Beyond at a lower price (and I'm sure that I will actually receive what is ordered from them!!!), so I will not be reordering it from Kohl'sI have to use my Kohl's gift card and some Kohl's Cash, then I'll be completely done dealing with Kohl'sI've had nothing but problems since I opened my Kohl's charge
Regards,
*** ***