Kohl's Corporation

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although I HAVE SUBMITTED THE REQUESTED INFORMATION NUMEROUS TIMES, here it is again:Order # *** Order Date 07/21/2012Sku# ***Open Front Cropped Jacket, Color Taupe, Size M$plus 7.5% CA sales tax
Regards,
*** ***

Upon review of Kohls.com order # ***
we are able to verify there was a pricing errorWhile Kohl’s reserves the
right to correct any errors, records do indicate the customer was promised a
price adjustmentAt this time we can confirm a credit of $back to the original
form of
tenderWe apologize for the frustration

Our records indicate there were no know errors with our Kohl's Mobile ApplicationWe apologize for the inconvenienceWe are more than happy to apply the $Kohl's Cash to a future orderWe advise the customer to reply with the barcode numbers listed on the expired Kohl's Cash

We advise her to reply with the Visa gift card numbers on the card and where this was obtained as we are unaware of such promotionOnce we receive this information we can investigate further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't think that Kohl's is at all sorry and there was never any confusion as they state in their response. From the get go they made it clear that they had no real method or policy for dealing with a return in a place that does not have a Kohl's store. Now I am out $because I had to return a gift that did not work as advertised at all. If they were truly sorry and interested in honoring their "hassle-free" return return policy and making a customer whole, they would simply write a check for $51.81.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had to call different times and each time the response was terribleIn other words the Supervisor told me I had no choice but to waitI am now days in and no refundI cannot believe how terrible their customer service people areI was told times I would see a refund and that I would receive an email confirming thisI finally got an email late yesterdayThe people that I had spoken with didn't seem to take my issue seriouslyNot their money I supposeThey take it out quickly but they sure drag their feet putting it backI have never ever dealt with such horrible serviceBy the time this is resolved (if it is) It will be a monthYou tell me if that is fair?
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon review of the order ***, we have processed a refund for three of the items that were not delivered in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner
or later. Our records indicate the package containing two items shows it was delivered on 12/The remaining two items were cancelled due to being out of stock and you were not charged fro themWe apologize for any inconvenience this has caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is contrary to what multiple representative told me, as well as what actually happenedPer a reply from Kohl's support (the most recent, received on 5/16):***I apologize if I was not able to elaborate and further clarify what happened to the authorizations on your accountI reviewed our process when it comes to orders mixed with a ship-to-home and pickup-in-store items once againI found that a pending authorization for the amount that you paid for the ship-to-home item will also show up on your account and will fall off the moment this order gets delivered to your home address, as what happened in this incident.Order total = $176.05; $authorized on card($BOPUS & $ship-to-home)When the BOPUS item is ready for pick up at the store, customer will see:• Initial $authorization• $charge (BOPUS item)• $charge (remaining )*Authorizations should fall off within 7-daysThis is means that it is that you are seeing both an authorization for the ship-to-home order and BOPUS order and they will eventually fall off from your credit statement.Please be assured that we never intend to inconvenience you in any wayPlease don't hesitate to let me know if you have any further concern.Sincerely,*** ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We recommend the customer visit his local Kohl's store and request to speak with a Store Manager to assist with processing the returnWe are able to lopurchases made via a Kohl's Charge account as far as monthsWe are unable to process a refund without the physical merchandiseWe
apologize for any inconvenience

As previously stated, our representatives do not have access to our customer's My Kohl's Charge login information therefore they are unable to elect billing statement options for the customerWe apologize for any confusion

We advise her to print and fill out the return form here *** and return the merchandise back to useWe are unable to accept exchanges through the mail at this timeIf she would like to exchange an item,
she will need to return the item in-store to process as an exchangeIn addition, we have e-mailed a copy of her receipt to herWe apologize for any inconvenience

Upon review of order ***, a refund has been processed in the amount of $back to the form of tender used and $will be mailed to you in the form of a gift cardThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear
within this time-frame, yours could be sooner or laterWe apologize for any inconvenienceIf the customer would like to reorder the item we are happy to honor the original sale price of the item

Upon review of the order ***, a refund was processed on 11/however there was an error in processing the refundWe have partnered with our Financial Department to have the refund processed in the amount of $The credit to your charge card will take an average of seven days to appear
in your accountWhile most credits appear within this time-frame, yours could be sooner or later. We apologize for any inconvenience

We are unable to provide a refund without having the physical merchandiseWe advise the customer to return to the Kohl's store where the items were left behind to have the refund processedWe apologize for any inconvenience

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order ***. The customer will receive a Kohl's Merchandise Credit in the mail in the amount of $for the missing items. We advise the customer to allow 10-
business days to receive this. We are unable to credit the entire orderWe are happy to honor the sale price of the item(s) once they come available

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease inform Kohl's to email me to inform me with UPS will come by to pick up return
Regards,
*** ***

The price listed for the item was listed in errorWhile Kohl's strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occurKohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information
(including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received)In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that itemIf your credit card has been charged for any order subsequently cancelled, Kohl's will issue a credit to your credit card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]11-I called Kohls twice to get the tag.11-UPS showed up, but Kohls had not issued a tag.11-UPS came back, but Kohls had only issued tag for a piece set UPS refused to take it.11-UPS still only had tag and told me I would need about $worth of boxes.11-Kohls told me to throw the item away and my account would be credited within days I bought a table from a different retailer and put the original in the trash. 12-I called Kohls again times before I actually reached someone After minutes I was hung up on I emailed, but did not receive a response. 12-I received an email that a credit was being issued.
Regards,
*** ***