Kohl's Corporation

We advise the customer to reach out to our Corporate Refund department directly for assistanceThey can be reached at ###-###-####We apologize for the delay in response

We apologize for the inconvenient and disheartening
situation regarding the customer’s Kohls.com orderWe regret any
inconsistencies and multiple contacts the customer endured to reach a final
resolutionWe would like to assure her that this is not indicative of our service
The customer’s concerns have been shared with our E-Commerce Executive
Department to ensure that our best practices are executed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not receive a gift card for $40.00, as promised in your responseI received a gift card for $At this point, I've paid a $shipping surcharge for an item I didn't receiveMy husband ordered the item from Bed, Bath, and Beyond at a lower price (and I'm sure that I will actually receive what is ordered from them!!!), so I will not be reordering it from Kohl'sI have to use my Kohl's gift card and some Kohl's Cash, then I'll be completely done dealing with Kohl'sI've had nothing but problems since I opened my Kohl's charge
Regards,
*** ***

The account was not paid in full prior to the closure of the accountWe stand behind our decision and are unable to update the customer's credit profile or reopen the account

We advise the customer to reply with their mailing address, the numbers at the top of the purchase receipt (beginning with the purchase date), or Kohls.com order number with product information to verify the rebate. Once we have this information, we will be able to fully process the
rebate. We apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company contacted me through a very nice letter and offered an apology which was very nice, but they have not resolved the problem within their company and changed their websiteTheir inventory controls are not accurate and their website has many flawsMy order was cancelled and had been for weeks and when looking at my order the status said "Complete"To this day it still says "complete" when in fact the order was cancelled
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We make every effort to ensure that we have
enough merchandise to meet the needs of our customersHowever, on occasion, an
item may out-sell our expectations or we may not receive the anticipated stock
amounts from our vendorsIn addition, please be advised that the selection of
merchandise
may vary by storeSome merchandise may not be available at every
store and merchandise or promotional offers available online at Kohls.com may
vary from those offered in Kohl’s storesOur products are placed in our
advertisements in order to alert our customers of the sale price of that item,
based on availabilityThis information is stated on the back of our sales
flyers. If she would like to return the item to the store to receive
an immediate refund she is welcome to do soWe apologize for any inconvenience

We received the customer's complaint through a different channelThis matter has been resolved

Upon review of her Kohl's Charge, our records do not show a pending charge for a kohls.com orderIn addition, our records indicate all pending charges have been released for her bank accountWe are also unable to verify any orders that were not placed successfullyWe advise the customer to reply
back with the order numbers tied to the pending charges if they are still reflecting on her Kohl's Charge account and bank account

We have reviewed the customer’s Kohls.com
order number # ***An authorization
is placed on the account at the time an order is placed and charges to the
account are not made until the
items have shipped or are picked up in store
With your order, the Fitbit was charged when it shipped and the Keurig was
charged when you picked it up in storeFor online purchases, the authorization
will drop off within hours, which is why you see that authorization removed
at this timeAuthorizations for Buy Online Pick Up In Store drop off within
the to day timeframeWe are unable to accommodate to customer’s request
for any compensationWe apologize for the confusion

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is reluctantly satisfactory to me I would like to add that 14-business days to wait for the refund is ridiculous! Initially, they said a refund could take days and now it has lengthened to over a month I believe that they do this in the hopes that people forget to look for the refund and maybe never get it I assure you and Kohls that I have put a note in my calendar to keep looking for the refund and if I don't receive it by June (which is RIDICULOUS), then I will begin legal action
Regards,
*** ***

Upon review of order ***, we can confirm a return has been processed for the missing items the customer did not receive. The refund amount was placed back to the customer's Kohl's Charge accountThe credit to your charge card will take an average of seven days to appear in
your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any inconveniences and delay

We advise the customer to reply with the order number, item sku number and tracking number of item that was shipped as a returnOnce we have this information, we will be able to research this matterWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The account was open using my name and socialIf there been payment coming from any bank account with my name is fraud as wellThis company has been supplied the police number and they need to associate the information to tje police deptI requested the information .I did recieve on document not bearing my signatureThe address on the account would be my address.Its my parentsI use ot only on my identificationNot for creditDuring this time there was a present fraud alert on file to confirm any applications submitted in my nameThis cpmpany fraud department failed to do there job I feel this a issue where its caused me harmWhich within business days I be filing this issue with the Civil courtsMy score range plusI wouldnt harm my credit nor will I allow Kohls

Upon review, we adjusted a total of points to the customer's Yes2You Account with Rewards ID ***This will be included in the total points for the month of MarchA Rewards Certificate will be sent out the first week of April

We are
unable to locate an order or details regarding her concernAt this time we
request the customer reply with the order number as well as a list of the
missing items for further research

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have not received a statement that shows Kohl's was paid in full and on time for Mrs ***s personal records as requested in my original complaint.
Regards,
*** ***

If the proper paperwork was not received to process the rebate, we are unable to send a rebate to the customerWe again advise the customer to contact our Rebate Center for additional details on sending the correct paperwork and/or to confirm if the paperwork received was correctWe apologize for any confusion

Our records indicate a trace request has been opened with our carrier to research the missing itemOnce we receive information for our carrier regarding the delivery details, we will reach back out to the customer

The customer was previously advised on 11/17, the intial return was not processed which is why there was a delay in receiving her return creditAt that time she was also advised the credit was adjusted
by our Financial Department and to allow an average of seven days from 11/for the return credit to appear on her accountIn addition, we have waived the interest charged assessedAgain, please allow an average of seven days for this credit to appear in your accountWhile we understand the frustration, we appreciate her patience while the credits are applied