Kohl's Corporation

Upon review of original order ***, a refund was processed on November 10, in the amount of $back to the form of tender usedIn addition, we can confirm the credit was posted to the accountWe apologize for any inconvenience

The customer purchased a total of seven itemsTwo of which was cancelled and he was not charged for themThree of them were not received per the information listed in this claim and the remaining two items were delivered to the customerThe correct amount of $was refunded to the customer properly

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the missing item in order *** on 12/The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame,
yours could be sooner or laterIf the customer would like to reorder the item, we are happy to honor the original sale price of the item

Without the sale advertisement indicating all items are 50% off, we stand behind our previous credits provided to herWe apologize for any inconvenience

We apologize for the inconvenience and frustration our customer has experiencedA $refund has been processed today for the Hello Kitty Chocolate Boutique. This adjustment will reflect on your bankcard that ends with ***

We apologize to our customer for the inconvenience they have experiencedAs of today, we have processed a return in the amount of $for order number ***This adjustment will reflect on our customer's billing statementWe regret our customer had to contact us multiple times
before this matter was resolved

We stand behind the offer made to the customer regarding the $creditThe customer will need to reply with the order number to make the adjustment

Upon review, the customer was trying to purchase a car seat and use her additional discounts however car seats are excluded from all discounts, with the exception of Kohl's Cash and Yes2You Reward couponsThe customer was advised we would honor the $80, 40% of and free shipping on a new order that
does not included excluded itemsThe customer will need to place the order and contact us with the new order number to make the adjustments

Upon review, the advertised sale price was listed in errorWe have alerted the proper departments of this issueWe are happy to honor the $price for the purchase of only oneWe advise the customer to return to the store and use this communication as proof we will honor the priceIf he
experiences any troubles, please reply with the receipt information starting with the date and we will make the adjustmentWe apologize for any confusion

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The customer has filed two Revdex.com complaints regarding the same issue, as we have responded to the first complaint ***As stated with this complaint, the refund amount was reduced due to a 20% off discount being applied to the original purchaseA refund was properly processed in which $on a Kohl's Merchandise credit has been mailedWe advised to allow 10-business days to receive itIn addition, $was credited back to his credit cardWe are unable to send a replacement however he is welcome to place a replacement order and the original sale prices will be honored

Our records indicate our customer was only charged for the items that were shippedThe order total came to $and that only for items that were shipped

Upon review of order ***, we can confirm a full return was processed for the orderThe refund amount was placed back to the customer's Kohl's Charge accountThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within
this time-frame, yours could be sooner or laterWe apologize for any inconveniences

We have removed the customer's number from our dialer systemWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The
following is the message I received from Kohl's in its entirety: "We stand
behind our previous response." Their response says it all - Kohl's does
not care to investigate the problems I had with their companyI stand behind
my previous response to Kohl's, tooAs Kohl's very clearly does not want to
show good customer service, though they claim their customers can "expect
great things," and they are obviously done considering this case, I would
like the Revdex.com to note that I am thoroughly dissatisfied with
Kohl'sThey have the worst customer service and registry/account policies I
have ever experienced and I will be discouraging everyone I know from shopping
thereRegards,
*** ***

We regret the Nintendo 3DS XL was not not available when you visited our store. Our store may hold items for customers that are shopping in the store or another store may have called and requested the item held for pick up by the customerWe apologize for the inconvenience our
customer has experiencedWe respectfully decline the customer's request that we provide the Black Friday sale price for the item

Upon review of her order ***, a refund will be processed back to the form of tender used. We are unable to ship another item at this time. If the customer would like to reorder the item, we are happy to honor the original sale price of the itemThe
customer will need to reply back with new order number so that we can make the necessary adjustments. We apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The price of the original item was $I used a 20% off promotional code, which made the final sold price at $Kohl's needs to refund me $or explain to me how the $was calculated
Regards,
** ***

Our records indicate that
the ** *** promotion was applied to the customer’s account 12/18/We apologize
for the inconvenience.
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***