Kohl's Corporation

We stand behind the offer made to the customer regarding the $creditThe customer will need to reply with the order number to make the adjustment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is reluctantly satisfactory to me I would like to add that 14-business days to wait for the refund is ridiculous! Initially, they said a refund could take days and now it has lengthened to over a month I believe that they do this in the hopes that people forget to look for the refund and maybe never get it I assure you and Kohls that I have put a note in my calendar to keep looking for the refund and if I don't receive it by June (which is RIDICULOUS), then I will begin legal action
Regards,
*** ***

If the proper paperwork was not received to process the rebate, we are unable to send a rebate to the customerWe again advise the customer to contact our Rebate Center for additional details on sending the correct paperwork and/or to confirm if the paperwork received was correctWe apologize for any confusion

Upon review, the advertised sale price was listed in errorWe have alerted the proper departments of this issueWe are happy to honor the $price for the purchase of only oneWe advise the customer to return to the store and use this communication as proof we will honor the priceIf he
experiences any troubles, please reply with the receipt information starting with the date and we will make the adjustmentWe apologize for any confusion

We apologize to our customer for the inconvenience they have experiencedAs of today, we have processed a return in the amount of $for order number ***This adjustment will reflect on our customer's billing statementWe regret our customer had to contact us multiple times
before this matter was resolved

Upon review of order ***, we can confirm a return has been processed for the missing items the customer did not receive. The refund amount was placed back to the customer's Kohl's Charge accountThe credit to your charge card will take an average of seven days to appear in
your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any inconveniences and delay

The customer purchased a total of seven itemsTwo of which was cancelled and he was not charged for themThree of them were not received per the information listed in this claim and the remaining two items were delivered to the customerThe correct amount of $was refunded to the customer properly

Our records indicate a trace request has been opened with our carrier to research the missing itemOnce we receive information for our carrier regarding the delivery details, we will reach back out to the customer

We received the customer's complaint through a different channelThis matter has been resolved

We apologize for the incorrect item being sent to the customerWe have credit the shipping cost of $back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be
sooner or later

Our records indicate that
the ** *** promotion was applied to the customer’s account 12/18/We apologize
for the inconvenience.
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We received the customer's complaint via a different channel and have advised the customer of our return policyHowever as a courtesy, a $credit will be applied to the Kohl's Charge account for the difference

We regret the Nintendo 3DS XL was not not available when you visited our store. Our store may hold items for customers that are shopping in the store or another store may have called and requested the item held for pick up by the customerWe apologize for the inconvenience our
customer has experiencedWe respectfully decline the customer's request that we provide the Black Friday sale price for the item

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

If the customer would please fax a copy of the receipt to ###-###-#### we will further research his concernWe apologize for the inconvenience

Upon review, due to a system error that occurred in February, points were added to all customer accounts by mistakeThe points were removed the customer's account which caused her point total to be decreasedThe current total on her account is points and the $reward certificate she
received is accurateWe are unable to issue a $reward as the customer did not earn this reward amountWe apologize for any confusion

We have removed the customer's number from our dialer systemWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The
following is the message I received from Kohl's in its entirety: "We stand
behind our previous response." Their response says it all - Kohl's does
not care to investigate the problems I had with their companyI stand behind
my previous response to Kohl's, tooAs Kohl's very clearly does not want to
show good customer service, though they claim their customers can "expect
great things," and they are obviously done considering this case, I would
like the Revdex.com to note that I am thoroughly dissatisfied with
Kohl'sThey have the worst customer service and registry/account policies I
have ever experienced and I will be discouraging everyone I know from shopping
thereRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have already contacted with the fraud department from KOHLS for timesThey said my order with my KOHLS cash was canceled because the quantity I ordered exceeded the "limit" they set.They said the limit is for the dyson products, but I have never seen this limit and I am not aware of it when I place the order.In contrast, their system accepted this order without a problem.In addition, I placed a similar order on Nov 19th for units of the same dyson products with my money and they shipped them without any issue. I don't accept the decision to cancel my order and swallow my kohls cash for this non-existent reason. When I use my money, no problem, all good, but when I use their "CASH" I got from my previous orders, they canceled those orders and swallowed the "CASH".
Regards,
*** ***

Upon review of the customer's Kohl's Charge account, we have applied a $credit to the customer's Kohl's Charge accountWe apologize for any inconveniences this may have caused