Kohl's Corporation

We advise the customer to contact the vendor back to inquire about the parts as they are being sent to her directly from themOur records do not indicate a manager call was requested, however we have reviewed the concern internally and will be provided the necessary coaching

We apologize for any incorrect information that was provided to our customerAs stated on our website, once an order is placed we are unable to change the shipping addressOur records indicate the customer submitted the order on November 26, 2014, and entered the shipping address informationAll
items for the order have been deliveredAs a courtesly to the customer, we have refunded the total amount of the order for the amount of $This adjustment will reflect on the customer's bankcard statementThe customer would need to submit a new order for the items with the correct shipping address information

We apologize for the incorrect item being sent to the customerWe have credit the shipping cost of $back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be
sooner or later

Upon review of the order ***, a refund has been processed back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any
inconvenience

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The missing order has been refunded finally after monthsThank you, Revdex.com, for helping me finally obtain the refundHowever, as I mentioned in the complaint, Kohls should pay for my time, energy and patience I spent back and forth on this issueI called multiple times and negotiated/repeated multiple times with associates but nothing solved until I opened complaint with Revdex.com
Regards,
*** ***

We received the customer's complaint via a different channel and have advised the customer of our return policyHowever as a courtesy, a $credit will be applied to the Kohl's Charge account for the difference

If the customer would please fax a copy of the receipt to ###-###-#### we will further research his concernWe apologize for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have already contacted with the fraud department from KOHLS for timesThey said my order with my KOHLS cash was canceled because the quantity I ordered exceeded the "limit" they set.They said the limit is for the dyson products, but I have never seen this limit and I am not aware of it when I place the order.In contrast, their system accepted this order without a problem.In addition, I placed a similar order on Nov 19th for units of the same dyson products with my money and they shipped them without any issue. I don't accept the decision to cancel my order and swallow my kohls cash for this non-existent reason. When I use my money, no problem, all good, but when I use their "CASH" I got from my previous orders, they canceled those orders and swallowed the "CASH".
Regards,
*** ***

We have reviewed your account related to your concerns
regarding information appearing on your credit reportWe have determined that
the information previously furnished to the credit reporting
agencies is
accurateUpdating the information as you have requested will create inaccurate
representation of the status of your account with usThe integrity of the
credit reporting system relies on the validity of the information furnished;
therefore, we are unable to comply with your request to update this information
with the credit reporting agencies

We are unable to research the customer’s concerns without
the requested informationAs previously stated we advise the customer return
to the store and speak with the Store Manager directly

Upon review, due to a system error that occurred in February, points were added to all customer accounts by mistakeThe points were removed the customer's account which caused her point total to be decreasedThe current total on her account is points and the $reward certificate she
received is accurateWe are unable to issue a $reward as the customer did not earn this reward amountWe apologize for any confusion

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I am not going through Kohls.com I shouldnt have to call to place an order, it was their mistake and they are doing nothing as far as customer service. An apology yes, but what about inconvience? A gift card, anything. The 30% coupon is not as important to me as the $Kohls bucks.
I had to go buy a new present because the boots were for my daughter. Something needs to be done, I'm not going to call Kohls.com just to place an order. Plus I would rather go into the store

The customer has been in contact with our representatives in the Corporate Refund DepartmentWe stand behind the decision made by this department

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our records indicate the pending charges have been removed as we received the customer's complaint via a different channelWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon review of her order, a label was never created for the missing items which means the package was never picked up by our carrierOur records indicate a refund has been processed on 10/15/in the amount of $back to his Kohl's Charge card and $on a Kohl's Merchandise CreditThe
credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterPlease allow 10-Business days to receive the merchandise credit in the mailWe apologize for any inconvenience

Upon review of her order, a label was never created for the missing items which means the package was never picked up by our carrierA refund has been processed back to the credit card used on the orderThe credit to your charge card will take an average of seven days to appear in your account
While most credits appear within this time-frame, yours could be sooner or later

Upon review of the customer's Kohl's Charge account, we have applied a $credit to the customer's Kohl's Charge accountWe apologize for any inconveniences this may have caused