Kohl's Corporation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt is just unfortunate that four customer service representatives could not help me and I had to go the Revdex.com to get this fixed
Regards,
*** ***

We apologize for any inconvenienceA refund has been processed back to the form of tender used for the order *** The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Unfortunately, Kohls will continue to be unethicalit is unfortunate, we cannot have competent people behind big corporationsand these people truly do not care about its customers What is more, no display of concern was ever shown.Also, Kohls displays inaccurate informationManagement is immoralThere were mistakes that Kohls madeThis confirms Kohls employees do not read their complaints in details .but,Things do come around, they always do....Thank you for closing my account
Regards,
*** ***

Upon review of orders *** and ***, both orders were submitted by the customerWe are unable to cancel the orders as we show a scheduled delivery date of 10/We advise she can refuse the second package and a refund will be processed once it reaches our warehouse or return
it to the nearest Kohl's store to receive an immediate refund

Upon review of his Kohl's Charge account, a payment was made on 09/28/in the amount of $however the due date is the 16th of each monthPer our Cardmember Agreement, a late fee will be assessed if a payment is not made by the due date

We have received the customer's complaint through a different channel and have addressed the concerns directly with the customerThe customer was provided with a direct contact if she has additional questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
kohls did not read what my issue ismy issue is illegal collection praticesas in UNINTENDED VOICEMAIL BEING LEFT BY A COLLECTOR ILLGEAL IN THE STATE OF ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** Upon checking my credit card statement, I found that I had been refundedHowever, the late fees and interest charges remainedI called Kohls and informed them of this and they eventually agreed to remove the chargesWhen I checked my statement a couple of days later, I confirmed they had removed the late payment fee but not the interest chargesTherefore, I had to call them again and explain everything again, and now the interest charges have also been removed.I now consider this matter closed
Regards,
*** ***

We have mailed a $gift card to the customerPlease allow 10-business days to receive itWe apologize for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have reviewed the provided receipt
information related to the customer’s payment inquiry The information provided belongs to another
customer’s accountAt this time we decline the customer’s request for credit
as she has failed to provide proof of payment

Our records indicate the additional charges have been removedIf the customer has not received the credits, we advise her to reply back advising of this

We are unable to return the merchandise back to the customer as a return has been processedOur Corporate Refund Department handles refunds as such and needed additional information to process the returnWe stand behind the decision of this department

Upon review of her order, a label was never created for the missing items which means the package was never picked up by our carrierOur records indicate a refund has been processed on 10/15/in the amount of $back to her Kohl's Charge cardThe credit to your charge card will take an
average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any inconvenience

Upon review, there were two separate advertisements regarding 15% off that were advertised during separate time framesWhen placing an order online through kohls.com, you are only able to use one promotion codeWe have applied a courtesy one-time credit of 15% off to his Kohl's Charge
accountThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later

We apologize for the damaged item she receivedWe are happy to schedule a UPS pifor the item and a refund will be processed as soon as the item is retrievedUnfortunately we are unable to adjust the price of a larger mixer and there is one available in the size she ordered in a different
colorWe can offer a $gift card towards the purchase of the larger mixerWe advise the customer to reply if she would like to have a UPS pischeduledAgain, we apologize for the inconvenience

Our records indicate points were added on 06/for the purchase she made on 06/The e-mail address listed on the rewards account is ***A certificate was sent to this e-mail address at the time however was never usedWe have added the points back to her Rewards
accountThe current point balance is *** and a certificate in the amount of $will be sent to the e-mail address on the Rewards accountWe advise her to update her e-mail address to her current address in order to receive the certificate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In his minute phone call with a female customer service representative on March 27, 2014, my partner *** *** was informed that we could keep the mattress free of charge because Kohl's was unable to arrange for the defective product to be returned. We repeatedly tried to return the mattress via UPS but were informed by UPS that the product was too big to be shipped using their service. At that point, the Kohl's Customer Service representative informed *** that since Kohl's was unable to resolve the issue any other way, we could keep the defective mattress free of charge. This conversation should have been recorded, since an announcement was made before *** spoke to the customer service agent that you record phone calls as a way to keep track of customer service. Hence, Kohl's should be able to listen to that particular phone call for evidence that the customer service agent did commit to us keeping the defective mattress free of charge. We only received verbal confirmation of this agreement, nothing was put on paper. We will be forced to consider escalating the matter if Kohl's is unwilling to honor its earlier agreement to refund 100% of the money we spent on defective merchandise that we were unable to return
Regards,
*** ***

While Kohl's strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occurKohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to
text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received)In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that itemUnfortunantly, we are unable to honor this price. We apologize for any inconvenience this may cause you

We are excited about our charge card program and would like to remind every customer about the advantages of having a Kohl's ChargeWe apologize if the customer felt pressured into opening an account however this is an optionalIn addition, as standard in the credit card industry, approval is
based on several factors and does not guarantee an approval if all factors are not metWe stand behind the decision made with the customer's application