Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In his minute phone call with a female customer service representative on March 27, 2014, my partner *** *** was informed that we could keep the mattress free of charge because Kohl's was unable to arrange for the defective product to be returned. We repeatedly tried to return the mattress via UPS but were informed by UPS that the product was too big to be shipped using their service. At that point, the Kohl's Customer Service representative informed *** that since Kohl's was unable to resolve the issue any other way, we could keep the defective mattress free of charge. This conversation should have been recorded, since an announcement was made before *** spoke to the customer service agent that you record phone calls as a way to keep track of customer service. Hence, Kohl's should be able to listen to that particular phone call for evidence that the customer service agent did commit to us keeping the defective mattress free of charge. We only received verbal confirmation of this agreement, nothing was put on paper. We will be forced to consider escalating the matter if Kohl's is unwilling to honor its earlier agreement to refund 100% of the money we spent on defective merchandise that we were unable to return
Regards,
*** ***

Upon review of the customer's account, she will need to speak with our outside Collection Agency to spayment arrangements with the accountThey can be reached at 888-828-In addition, the customer has been contacted by us on several occasions via telephone as well as sending out a
monthly billing statement

We have mailed a $gift card to the customerPlease allow 10-business days to receive itWe apologize for the inconvenience

Upon review of the order ***, a refund has been processed back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any
inconvenience

First and foremost, we wish to extend an apology for the frustrating experirence our customer had with us at our ***, *** storeWe strive to deliver the highest level of customer service, and regret that we did not meet our goal and, more importantly, our customer's expectationsWe
regret the service our customer received did not meet our mutual expectationsOur customer's feedback is very important to us and their comments are instrumental in helping us to improve our processes and ensure that all customers have a great experience with Kohl'sWe mailed a $gift card to our customer as an invitation to shop with us again

Upon
review of the order ***, we are able to
confirm the packages were shipped separately because the merchandise is sold as
a set of twoOur records indicate the package was redirected to the address
the customer provided our Kohls.com teamAlso, it appears the customer received
a $
accommodation due to the inconvenienceIf the package is unable to be
redirected the customer will receive a refund, and is welcome to re-order the
merchandise

Upon review, there were two separate advertisements regarding 15% off that were advertised during separate time framesWhen placing an order online through kohls.com, you are only able to use one promotion codeWe have applied a courtesy one-time credit of 15% off to his Kohl's Charge
accountThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt is just unfortunate that four customer service representatives could not help me and I had to go the Revdex.com to get this fixed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Unfortunately, Kohls will continue to be unethicalit is unfortunate, we cannot have competent people behind big corporationsand these people truly do not care about its customers What is more, no display of concern was ever shown.Also, Kohls displays inaccurate informationManagement is immoralThere were mistakes that Kohls madeThis confirms Kohls employees do not read their complaints in details .but,Things do come around, they always do....Thank you for closing my account
Regards,
*** ***

Our records indicate points were added on 06/for the purchase she made on 06/The e-mail address listed on the rewards account is ***A certificate was sent to this e-mail address at the time however was never usedWe have added the points back to her Rewards
accountThe current point balance is *** and a certificate in the amount of $will be sent to the e-mail address on the Rewards accountWe advise her to update her e-mail address to her current address in order to receive the certificate

Upon review of the order ***, we were unable to verify the order for security reason as this is why the order was cancelledWe apologize for any inconveniences

Our records indicate the item was cancelled due to being out of stock at the timeIn addition, we can confirm a new replacement order has been placed for the itemWe apologize for any inconveniences

We are unable to return the merchandise back to the customer as a return has been processedOur Corporate Refund Department handles refunds as such and needed additional information to process the returnWe stand behind the decision of this department

We apologize for the damaged item she receivedWe are happy to schedule a UPS pifor the item and a refund will be processed as soon as the item is retrievedUnfortunately we are unable to adjust the price of a larger mixer and there is one available in the size she ordered in a different
colorWe can offer a $gift card towards the purchase of the larger mixerWe advise the customer to reply if she would like to have a UPS pischeduledAgain, we apologize for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below.The matter is NOT resolved, so definitely NOT closed I received two phone calls and have not yet received the watch, so I hardly doubt that this matter is closed since all I have is a verbal confirmation not physical confirmationSent from my iPhone
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We have received the customer's complaint through a different channel and have addressed the concerns directly with the customerThe customer was provided with a direct contact if she has additional questions

Kohl’s Cash has always been valid during the redemption periods listed on the coupon only as we want to allow all customers' the opportunity to take full advantage of this promotion. However as of August 1st, we began enforcing this policy and allowing for a grace period of
hours after date of expiration to accept Kohl's CashWe unable to honor expired Kohl's Cash at this time

Upon review, our records indicate the Kohl's Merchandise Credits the customer has were used on a previous order as this is why the balance is zeroWe have advised the customer of this information previouslyWe are unable to honor his request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
kohls did not read what my issue ismy issue is illegal collection praticesas in UNINTENDED VOICEMAIL BEING LEFT BY A COLLECTOR ILLGEAL IN THE STATE OF ***

We apologize for any inconvenienceA refund has been processed back to the form of tender used for the order *** The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later