Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The amount is still incorrect and Kohls is wrong I received percent off another item But I've already said that several times and provide proof! HOWEVER after months of this with emails, phone calls, me providing proof etcI'm done! Thank you Revdex.com for being champions and an advocate for consumers from big corporations that clearly take advantage.Once again please close the file!!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** *** why is this information NOT on the coupon?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

While Kohl's strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occurKohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to
text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received)In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that itemUnfortunantly, we are unable to honor this price. We apologize for any inconvenience this may cause you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** Upon checking my credit card statement, I found that I had been refundedHowever, the late fees and interest charges remainedI called Kohls and informed them of this and they eventually agreed to remove the chargesWhen I checked my statement a couple of days later, I confirmed they had removed the late payment fee but not the interest chargesTherefore, I had to call them again and explain everything again, and now the interest charges have also been removed.I now consider this matter closed
Regards,
*** ***

Yes the situation has ended by my driving over miles each way to Virginia and taking the coffee makers back to the store personallyI don't accept that Kohl's has acted responsively or ethically in this situation by their refusal to cancel the order when I first contacted themAS WELL AS, them giving some explanation and apology for the website problems that caused this to happenI am disgusted with Kohls and I don't plan to use them or recommend them to the many people I am in contact with daily!

Upon review of her order, a label was never created for the missing items which means the package was never picked up by our carrierOur records indicate a refund has been processed on 10/15/in the amount of $back to her Kohl's Charge cardThe credit to your charge card will take an
average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any inconvenience

Upon review of orders *** and ***, both orders were submitted by the customerWe are unable to cancel the orders as we show a scheduled delivery date of 10/We advise she can refuse the second package and a refund will be processed once it reaches our warehouse or return
it to the nearest Kohl's store to receive an immediate refund

We have partnered with our Corporate Refund Department to have the Kohl's Merchandise Credit mailed to the customerWe advise the customer they will receive the check in 5-business days from today's dateWe apologize for any inconvenience

Upon review of his Kohl's Charge account, a payment was made on 09/28/in the amount of $however the due date is the 16th of each monthPer our Cardmember Agreement, a late fee will be assessed if a payment is not made by the due date

We have reviewed the provided receipt
information related to the customer’s payment inquiry The information provided belongs to another
customer’s accountAt this time we decline the customer’s request for credit
as she has failed to provide proof of payment

We are excited about our charge card program and would like to remind every customer about the advantages of having a Kohl's ChargeWe apologize if the customer felt pressured into opening an account however this is an optionalIn addition, as standard in the credit card industry, approval is
based on several factors and does not guarantee an approval if all factors are not metWe stand behind the decision made with the customer's application

Our records indicate the additional charges have been removedIf the customer has not received the credits, we advise her to reply back advising of this

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our records indicate a refund has been processed for order *** back to the form of tender usedIn addition, order *** was delivered properly

Upon review of the customer’s Kohls.com order # *** we are able to verify
the return was processed on 04/11/Unfortunately a system error occurred preventing
the credit to post on the
customer’s Kohl’s accountAt this time we have
forwarded the matter to our Sales Audit team for immediate re-processingWe ask that the customer allow 5-business days
for the credit to reflect on their accountWe apologize for the delay and the
inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]When I spoke to the male representative on the phone I told him that the item was already assembled and that is why I did not want to return itIt took hours to put togetherI have ordered several items through kohls and am disappointed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Due to the item being purchased eight years ago, our merchandise changes seasonally and some items that were available eight years ago may be discontinuedAs previously stated, we do not offer warranties however stand behind our return policyAt this time, we are unable to provide additional assistance as the item has been returned
Again, Kohl's is failing to recognize a joint *** warranty they offer; they are refusing to acknowledge a bogus warranty phone number they have listed directly on their website to aide in honoring of ***/Kohl's sold warranty items; they are failing to recognize that the exchanged item is not equal to the warrantied item; and they are refusing to recognize that they instigated the exchange after I had asked them to honor the warranty.This is why it has escalated to this level, as from the very beginning I challenged that the item they offered to "replace" the set with did not honor an equal exchange which is what the word "warranty" guarantees Please refer to the previously attached correspondence. Regards,
*** ***

Our gift registry contains the bride and groom's names, the date of the event, the state of the event, the desired items, the quantity of each item requested and the quantity of each item purchasedKohl's does not collect customer's private information such as their name, with each gift registry
item purchasedCurrently, we are unable obtain information from the registry on the name of the customer that purchased each gift item