Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** *** why is this information NOT on the coupon?

Kohl’s Cash has always been valid during the redemption periods listed on the coupon only as we want to allow all customers' the opportunity to take full advantage of this promotion. However as of August 1st, we began enforcing this policy and allowing for a grace period of
hours after date of expiration to accept Kohl's CashWe unable to honor expired Kohl's Cash at this time

Upon
review of the order ***, we are able to
confirm the packages were shipped separately because the merchandise is sold as
a set of twoOur records indicate the package was redirected to the address
the customer provided our Kohls.com teamAlso, it appears the customer received
a $
accommodation due to the inconvenienceIf the package is unable to be
redirected the customer will receive a refund, and is welcome to re-order the
merchandise

First and foremost, we wish to extend an apology for the frustrating experirence our customer had with us at our ***, *** storeWe strive to deliver the highest level of customer service, and regret that we did not meet our goal and, more importantly, our customer's expectationsWe
regret the service our customer received did not meet our mutual expectationsOur customer's feedback is very important to us and their comments are instrumental in helping us to improve our processes and ensure that all customers have a great experience with Kohl'sWe mailed a $gift card to our customer as an invitation to shop with us again

Our records indicate the item was cancelled due to being out of stock at the timeIn addition, we can confirm a new replacement order has been placed for the itemWe apologize for any inconveniences

Yes the situation has ended by my driving over miles each way to Virginia and taking the coffee makers back to the store personallyI don't accept that Kohl's has acted responsively or ethically in this situation by their refusal to cancel the order when I first contacted themAS WELL AS, them giving some explanation and apology for the website problems that caused this to happenI am disgusted with Kohls and I don't plan to use them or recommend them to the many people I am in contact with daily!

Upon review of the order ***, we were unable to verify the order for security reason as this is why the order was cancelledWe apologize for any inconveniences

Upon review, our records indicate the Kohl's Merchandise Credits the customer has were used on a previous order as this is why the balance is zeroWe have advised the customer of this information previouslyWe are unable to honor his request

Upon review of the order ***, a refund has been processed back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any
inconvenience

Upon review of the customer's account, she will need to speak with our outside Collection Agency to spayment arrangements with the accountThey can be reached at 888-828-In addition, the customer has been contacted by us on several occasions via telephone as well as sending out a
monthly billing statement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below.The matter is NOT resolved, so definitely NOT closed I received two phone calls and have not yet received the watch, so I hardly doubt that this matter is closed since all I have is a verbal confirmation not physical confirmationSent from my iPhone
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We have partnered with our Corporate Refund Department to have the Kohl's Merchandise Credit mailed to the customerWe advise the customer they will receive the check in 5-business days from today's dateWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The amount is still incorrect and Kohls is wrong I received percent off another item But I've already said that several times and provide proof! HOWEVER after months of this with emails, phone calls, me providing proof etcI'm done! Thank you Revdex.com for being champions and an advocate for consumers from big corporations that clearly take advantage.Once again please close the file!!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is 40% satisfactory to me.
Regards,
*** ***

Our records indicate a Kohl's Merchandise Credit was mailed to the customer on 10/04/Please allow 10-business days to receive thisThe customer is welcome to reorder the items however she will need to pay for them using a form of tenderThe customer also has the option to wait to receive
the Kohl's Merchandise Credit to reorder the items as wellWe apologize for any inconvenience

We received the customer's complaint through a different channel and have resolved the concern

On Fri, Dec 12, at 9:AM, *** *** *** wrote:Not sure if replying to this email works, so I included the info address. I wanted to send a message from the complaint page, but cannot find a way to do it, it just says there are no actions for me to perform now, or something like that. Anyway, on my complaint *** rejection, I had stated that I did not receive the refund that Kohl's said they had given. I wanted to update that, the refund is now posted. However, I am still unhappy that it took so long to process and required too much prodding on my part to get anything done. Had I not gone to you guys and called them myself on the 10th and demanded to get someone to fix it after the first person who answered the phone told me it was still in process, it's likely the order would still be sitting there open

As stated on the rebate form; The Visa prepaid card is not redeemable for cash or usable at any ATMTerms and Conditions apply to the cardOnce the valid through date has passed your card will be void and will not be replacedWe respectfully decline our customers request for replacement
value of the expired prepaid cards

Our records indicate the package was delivered to the customerIf they have not received it, we advise filling a police report and replying back to us with the police report number and verification to proceed

Upon review of order ***, we have processed a credit back to our customer’s form of tender used in the amount of $27.02 for the missing items not receivedIn addition, a Kohl's merchandise credit was mailed in the amount of $Please allow 7-business days to receive
both merchandise credit in the mailWe apologize for any inconvenience