Kohl's Corporation

Our records indicate UPS has retrieved the item and a refund has been processed

We received the customer's complaint via a different channel and previously advised the customer an exchange was done and he is more than welcome to return the product to receive a refund

We
have researched the customer’s claims regarding the Kohl’s Wedding Registry
websiteAt this time all offers are current and up to dateAs long as the
customer meets all the criteria the applicable vendor will fulfill the offerWe
apologize for any inconvenience

Our gift registry contains the bride and groom's names, the date of the event, the state of the event, the desired items, the quantity of each item requested and the quantity of each item purchasedKohl's does not collect customer's private information such as their name, with each gift registry
item purchasedCurrently, we are unable obtain information from the registry on the name of the customer that purchased each gift item

Upon review of her Kohl's Charge account, the due date is the 7th of every monthCurrently, we have not received a payment for the current statement that was due on August 7thDue to the missed payment and per the cardholder agreement, a late fee was assessed to the accountIn addition, the
current statement is in the process of printing therefore we do not have the total amount due to bring the account currentFor the security and protection of our customer's account information, we are unable to communicate detailed account information via e-mailIn addition, payment arrangements must be made via telephone with a live representativeWe recommend she visit a local Kohl's store and contact our Collections Department using the service telephone located at the customer service counter

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon review of order ***, the customer was refunded for the difference in the amount she did not receiveOn orders *** and ***, the items that were returned were refunded properly as the customer used a promotional discount with the orders which reduces the amount of the
refund per our policy

Thank you so much for being the intermediary for me with this HORRIBLE, HORRIBLE merchant. There is nothing in my spam email because I check it daily to remove unwanted junk mail. I NEVER received the Kohls cash and it's been reported several times. I spoke to Flor on 08/and *** on 10/01; both told me that they were going to send me the $Kohls cash. But, neither did not! To date I have been given the run-around. So let Kohls know that I will be bringing the comforter set back and getting a full credit for the $143. I will use my *** ** *** ***, etc accounts to get a new comforter set. They can expect me to return the set within the next two weeks after I find a new comforter set. They can KEEP their Kohls cash. Respectfully, ***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We can confirm the customer has received a $credit to her order *** for the amount of the rebate she would have received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The amount disputed is incorrectKohls should be giving me back in store credit via kohls cash not Can you help to confirm this? Also, is it possible to change the '=' character in my name to '-'? Thank you.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Here are the highlights of our return policy when a receipt is not present:
•A full refund on your original tender if you paid with a Kohl's Charge or any other major credit card•An even exchange- the amount quoted to the customer based off of 13-week sale price•A Kohl's Merchandise Credit based
on the lowest 13-week sale price•A corporate-issued refundThis information is listed online and in-storeWe stand behind the refund information given to the customer as this is our policyWe encourage the customer to locate their receipt to receive a full refundWe are unable to provide the full refund amount without the receipt

Our records indicate a refund has been processed for order *** back to the form of tender usedIn addition, order *** was delivered properly

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We advise the customer to have the accountholder contact us regarding her account as we are unable to release account information or make account adjustments as he is not listed on the accountThe Collections Department can be reached at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe have received a separate email response from Kohl's today (2-5-2014) acknowledging that a credit to my charge account has been processed but does not show up on my account pageI understand that it could take up to days to show that and will reopen my original complaint if it does not show up on my account within weeks I wish to thank the Revdex.com in helping us pursue my complaint, directing it thru the proper channels and getting a positive resultI appreciate it very very much
Regards,
*** ***

We apologize for the experiencePer our return policy, as long as the customer had his packing slip, a refund back to the form of tender used should have been processedThe customer is able to return through the mail in a prepaid package or if the customer would like to receive an immediate
refund, he would need to return to the store and speak with the Store Manager to process the refundUpon review of the order, the items were paid for using a MasterCard as this how the customer will be refunded

Upon review of original order ***, the items were cancelled due to issue with the form of tender usedIn addition, our records indicate a new order ***, has been placed where she was able to earn Kohl's CashWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Kindly inform me of how to receive the free shipping and 30% off code
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response offers no resolution
Regards,
*** ***

We received the customer's complaint through a different channelThe customer has been advised his information was not released and is protectedIn addition, an order was placed for the correct item