Kohl's Corporation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The amount disputed is incorrectKohls should be giving me back in store credit via kohls cash not Can you help to confirm this? Also, is it possible to change the '=' character in my name to '-'? Thank you.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We received the customer's complaint through a different channel and have resolved the concern

Our records indicate UPS has retrieved the item and a refund has been processed

We received the customer's complaint via a different channel and previously advised the customer an exchange was done and he is more than welcome to return the product to receive a refund

Upon review of order ***, the customer was refunded for the difference in the amount she did not receiveOn orders *** and ***, the items that were returned were refunded properly as the customer used a promotional discount with the orders which reduces the amount of the
refund per our policy

We advise the customer to have the accountholder contact us regarding her account as we are unable to release account information or make account adjustments as he is not listed on the accountThe Collections Department can be reached at ###-###-####

Our records indicate the return amount for order *** was processed back to her Kohl's Charge accountPlease allow 24-hours for the credit to appear on her accountWe have also waived the late fee assessed to the account as well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response offers no resolution
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Kindly inform me of how to receive the free shipping and 30% off code
Regards,
*** ***

We
have researched the customer’s claims regarding the Kohl’s Wedding Registry
websiteAt this time all offers are current and up to dateAs long as the
customer meets all the criteria the applicable vendor will fulfill the offerWe
apologize for any inconvenience

On Fri, Dec 12, at 9:AM, *** *** *** wrote:Not sure if replying to this email works, so I included the info address. I wanted to send a message from the complaint page, but cannot find a way to do it, it just says there are no actions for me to perform now, or something like that. Anyway, on my complaint *** rejection, I had stated that I did not receive the refund that Kohl's said they had given. I wanted to update that, the refund is now posted. However, I am still unhappy that it took so long to process and required too much prodding on my part to get anything done. Had I not gone to you guys and called them myself on the 10th and demanded to get someone to fix it after the first person who answered the phone told me it was still in process, it's likely the order would still be sitting there open

We apologize for the experiencePer our return policy, as long as the customer had his packing slip, a refund back to the form of tender used should have been processedThe customer is able to return through the mail in a prepaid package or if the customer would like to receive an immediate
refund, he would need to return to the store and speak with the Store Manager to process the refundUpon review of the order, the items were paid for using a MasterCard as this how the customer will be refunded

Our records indicate a Kohl's Merchandise Credit was mailed to the customer on 10/04/Please allow 10-business days to receive thisThe customer is welcome to reorder the items however she will need to pay for them using a form of tenderThe customer also has the option to wait to receive
the Kohl's Merchandise Credit to reorder the items as wellWe apologize for any inconvenience

We can confirm the customer has received a $credit to her order *** for the amount of the rebate she would have received

Upon review of her Kohl's Charge account, the due date is the 7th of every monthCurrently, we have not received a payment for the current statement that was due on August 7thDue to the missed payment and per the cardholder agreement, a late fee was assessed to the accountIn addition, the
current statement is in the process of printing therefore we do not have the total amount due to bring the account currentFor the security and protection of our customer's account information, we are unable to communicate detailed account information via e-mailIn addition, payment arrangements must be made via telephone with a live representativeWe recommend she visit a local Kohl's store and contact our Collections Department using the service telephone located at the customer service counter

We received the customer's complaint through a different channelThe customer has been advised his information was not released and is protectedIn addition, an order was placed for the correct item

Here are the highlights of our return policy when a receipt is not present:
•A full refund on your original tender if you paid with a Kohl's Charge or any other major credit card•An even exchange- the amount quoted to the customer based off of 13-week sale price•A Kohl's Merchandise Credit based
on the lowest 13-week sale price•A corporate-issued refundThis information is listed online and in-storeWe stand behind the refund information given to the customer as this is our policyWe encourage the customer to locate their receipt to receive a full refundWe are unable to provide the full refund amount without the receipt

As stated on the rebate form; The Visa prepaid card is not redeemable for cash or usable at any ATMTerms and Conditions apply to the cardOnce the valid through date has passed your card will be void and will not be replacedWe respectfully decline our customers request for replacement
value of the expired prepaid cards