Kohl's Corporation

Our records indicate the customer has been contact by out Risk Management Department who happens such claims regarding this concernWe stand behind the decisions made from this department

Our Systems Department will review this internally with future orders placed

The requirement of each rebate is set up and specific to
each vendor of our merchandiseKohl’s has provided the Kohl’s gifts cards as a
gesture of goodwill and our commitment to customer serviceWe are unable to accommodate
the customer’s request for any additional Visa gift cards or compensation for
his time

Our records indicate, she has reached out to us through a different channelAs previously explained to the customer, the online advertisement regarding the 15% off discount states if a customer does not currently have a 15, or percent discount available, a 15% off discount will
automatically be applied to the purchaseYou do not need a coupon to save an extra 15% with a Kohl's ChargeHowever, if the customer has an additional percent off, our system will recognize the scanned coupon and will not add the 15% off discount automatically loaded on the Kohl's Charge, as we do not combine two percent-off discountsWe are unable to apply an additional discount

We have processed a return back to the form of tender used for the missing items not receivedThe customer will receive a Kohl's Merchandise Credit in 7-business daysWe apologize for any inconvenience

A credit in the amount of $has been applied back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later

Upon review of the Kohl's charge account, the payment made for $was paid for with check #for an in-store purchase madeThe balance at the time she stated the payment was made was $therefore the payment of $would have been more than the balanceThis proves the payment of
$was for the exact amount of the purchase madeThe customer has been advised of this information previouslyThe next payment on the account is due by 11/to avoid any further late charges being assessed to the accountWe are unable to remove any fees/credit reporting as the information is accurate

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

When a return is processed any discounts used with the original purchase will be reduced from the total refund as it was reduced from the original price of the item to reflect a lower sale priceThis also includes any Kohl's Cash that may have been earned or used with the original purchaseThe
refund amount will be for the actual amount paid for the item with the original transactionUpon review of order ***, the return was processed back to the Visa credit card used on the orderOn order ***, the customer's Visa credit card was used on this order as wellAlso with order ***, we confirm the return was processed and placed back on the Kohl's Charge on December We are unable to change the return amount received

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We are unable to locate an order number or shopping account details with the information providedWe advise her to reply with the order number and/or e-mail address attached to her shopping account to research the details of the return further

Upon
review of the order ***, she
will need to return the items to her local Kohl's store or we can schedule a
UPS pifor the damaged item and process a return back to the credit card
used
","sans-serif"">If the customer would like to
reorder the items, we are happy to honor the original sale price of
the itemsWe are unable to accommodate the request for a Kohl’s gift cardWe apologize for any
inconvenience

We received her complaint through a different channelThe customer has previously been advised the requested credits have been applied back to her form of tender

Upon review of order ***, a UPS pihas be scheduled to retrieve the damaged itemIn order to process a refund, we must have the item to send back to the vendorPlease package the item so that they are able to retrieve itOnce the order is received in our warehouse, a full refund will
be processedWe apologize for any inconvenince

Upon review of order ***, our records indicate a refund in the amount of $was processed back to the form of tenderThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or
later

Due to the item being purchased eight years ago, our merchandise changes seasonally and some items that were available eight years ago may be discontinuedAs previously stated, we do not offer warranties however stand behind our return policyAt this time, we are unable to provide additional assistance as the item has been returned

We received the customer's concern through a different channel and have addressed them

We apologize for any disappointment

Our records indicate a total of $have been credited back to your Kohl's Charge accountThe credits were processed on September 26th, October 8th, and 10thThe credits currently appear on your credit cardWe apologize for any confusion

We apologize for the inconvenience experiencedWe have forwarded this complaint to the *** *** *** *** for internal review