Kohl's Corporation

We apologize for the inconvenience experiencedWe have forwarded this complaint to the *** *** *** *** for internal review

We apologize for any disappointment

Kohl’s has indeed reviewed
the screenshots and concerns related to the accountThe screenshots provided
display the same information furnished on the Kohl’s Charge statementsThe customer
failed to schedule on time payments for the months of September and OctoberAs
previously stated we have determined that the information previously furnished
to the credit reporting agencies is accurateWe have closed the account per
the customer's requestWe stand behind our previous response and consider this
matter closed

Kohl's Cash is not a valid form of tender for a return We advise the customer return to the store with the Kohl's Cash and receipt for additional assistance

Our Systems Department will review this internally with future orders placed

Kohl's Cash can be used only during the dates specified on the couponKohl's Cash promotion periods are always advertised on the Kohls.com homepage, our advertisements and at checkout, you will see a message stating how much Kohl's Cash was earned and the expiration dateWe apologize for the
incorrect information she may have been provided

We received her complaint through a different channelThe customer has previously been advised the requested credits have been applied back to her form of tender

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

*** *** *** ***s are an acceptable form of tender at Kohls.com. Regretfully, without viewing the screen details we are unable to state for certain what may have happened to cause the order process for our customer to not completeIt appears there is an authorization hold for the
amount our customer states they entered for the *** *** *** *** of $We suggest the customer contacts their bank to see if they will accept a release of funds form from Kohl's for the dollar amount on holdNot all banks will accept the formIf the bank agrees to accept the form, our customer would need to provide the banks fax number for us to send the form, and the full gift card number. If the bank does not agree to accept the release of funds form, the authorization hold will drop off within days (we have no control over the time limit, this is set by the bank) and the funds will go back on the gift cardWe apologize for the inconvenience our customer has experienced

We are unable to locate an order number or shopping account details with the information providedWe advise her to reply with the order number and/or e-mail address attached to her shopping account to research the details of the return further

[A default letter is provided here which indicates your acceptance of the business's response.
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our records indicate the customer has been contact by out Risk Management Department who happens such claims regarding this concernWe stand behind the decisions made from this department

We received the customer's concern through a different channel and have addressed them

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our records indicate a total of $have been credited back to your Kohl's Charge accountThe credits were processed on September 26th, October 8th, and 10thThe credits currently appear on your credit cardWe apologize for any confusion

Our records indicate, she has reached out to us through a different channelAs previously explained to the customer, the online advertisement regarding the 15% off discount states if a customer does not currently have a 15, or percent discount available, a 15% off discount will
automatically be applied to the purchaseYou do not need a coupon to save an extra 15% with a Kohl's ChargeHowever, if the customer has an additional percent off, our system will recognize the scanned coupon and will not add the 15% off discount automatically loaded on the Kohl's Charge, as we do not combine two percent-off discountsWe are unable to apply an additional discount

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
If I receive the check, I will accept this and close the case However, I am reluctant to do so until the check is in hand.Thank you
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I requested a call from *** *** *** twice since opening this dispute and still have not heard back
Regards,
*** ***

Upon review of the Kohl's charge account, the payment made for $was paid for with check #for an in-store purchase madeThe balance at the time she stated the payment was made was $therefore the payment of $would have been more than the balanceThis proves the payment of
$was for the exact amount of the purchase madeThe customer has been advised of this information previouslyThe next payment on the account is due by 11/to avoid any further late charges being assessed to the accountWe are unable to remove any fees/credit reporting as the information is accurate