Kohl's Corporation

While Kohl's strives to provide accurate product and pricing
information, unintentional pricing or typographical errors may occurKohl's
reserves the right to correct any errors, inaccuracies or omissions and to
change or update information (including, without limitation, information
related to
text, pricing, availability and product descriptions) at any time
without notice (including after you submitted your order and confirmation was
received)In the event that an item is listed at an incorrect price, with
incorrect information, or discounted in error, Kohl's shall have the right, in
its sole discretion, to refuse or cancel any purchased orders placed for that
itemThe pricing error has since been corrected; we will not be accommodating
the request to honor the erroneous priceWe apologize for any inconvenience
this may cause you

We regret to learn that our customer received a griddle instead of the food processor they orderedA refund was processed for the missing item
Order number *** was submitted by the customer and the order reflects SKU 06373168 - KitchenAid Classic Plus qtStand
Mixer in the color White. This order was delivered on December 2,
Order number *** was also submitted by the customer and reflects SKU - KitcheAid Classic Plus qtStand Mixer in the color Silver. This order was delivered on December 1,
Regretfully, the stores in Champaigne, Bloomington, and Decatur do not have SKU
We would need the items returned in order to process a refund to our customer's accountWe would be glad to schedule a pick up with our carrier for both of the orders and have them returned to our fulfillment center for a refundOur customer may also return the items to the store for an immediate refundOnce we receive confirmation from our customer regarding a pick up for both orders we will schedule the pick up and provide a confirmation email with the dates of pick upWe apologize for the inconvenience our customer has experienced

Upon review of Kohls.com order number #*** we are
able to confirm the customer never received the merchandiseAt this time we
are able to confirm a return was processed on 05/21/15, back
to the customer’s
VISA ending in We apologize for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Just wondering how you determine a customer is reselling the product to others. You was allowed to buy at the time I placed the order. Why can't I buy them for family and friends as gifts? The way you took the kohl's cash back is unbelievable and so disgustingI think you know that if I return something that I get kohl's cash at the time I purchase it , I will only get the amount I paid for and minus the amount of kohl's cash. Now I know you are such bad companyI will do my best and just return all the used vacuum, even I lose money. It's not worth to wast more time on this issue.
Bye bye Kolh's
Regards,
*** **

While Kohl's strives to provide
accurate product and pricing information, unintentional pricing or
typographical errors may occurKohl's reserves the right
to correct any
errors, inaccuracies or omissions and to change or update information
(including, without limitation, information related to text, pricing,
availability and product descriptions) at any time without notice (including
after you submitted your order and confirmation was received)In the event
that an item is listed at an incorrect price, with incorrect information, or
discounted in error, Kohl's shall have the right, in its sole discretion, to
refuse or cancel any purchased orders placed for that itemThis information is
displayed on our websiteWe are unable to accommodate the customer’s request
for a creditWe apologize for any inconvenience this may cause you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I do feel my account should be closed with no further balance, but giving the $credit I will accept as being fair
Regards,
*** ***

The reference to clearance prices was to advise that with the exception of those prices, our online items that may be priced differently than in-store may varyAgain, she is welcome to use our buy online pick up in-store option if it is available for the item she is looking to purchase

Our Corporate Refund Department was able to locate the original purchase made for the item returnedThe item was purchased online and the refund total has been adjusted to reflect the amount the customer paid when the order was placed

Upon review of
Kohls.com order #*** it
appears the customer utilized a “Buy one, Get one 50% off promotionShe has
been refunded the correct amountWe apologize for any confusion

A claim has been filed with our Claims AdministerA member of our Risk Management Team will be incontact with the customer for further review

Our rebate expiration dates are listed in the rebate form when the customer receives itUnfortunately, we are unable to honor expired rebates

Our records indicate the customer was advised the price will be honored on recently placed orderUpon review the order *** is currently in fulfillment, once the order reaches a completed status the necessary adjustments will be made

We stand behind our previous statement and consider this matter closed

While in most cases out of stocks are
reflected prior to the check-out process at Kohls.com, there are situations
when an out of stock may not be evident until the order picking processThis
can be attributed
to high order volume, damages, etcPlease
check back at Kohls.com, as items are replenished frequentlyIf at that time
you would like to order this item, we will be happy to honor the sale price
from your original order as well as free standard ground shippingSimply place
your order and notify us with your new order number and we will make the
necessary adjustments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Horrible customer service! The item was in stock in the store but your website did not give the option otherwise DUH I would have used itYou should match your own online pricesI will shop else where next time.Regards,
*** ***

On Mon, Oct 27, at 9:PM, *** *** *** wrote:***,I actually got a letter from Kohl's today that they are going to correct the error so the matter is resolved.***

An even exchange can be done with a receipt at any register for the same item and same priceIf the same item is not available, then a return must be done at our Customer Service deskIf you do not have a receipt then a refund in the form of a Kohl's Merchandise Credit will be provided for the
item's return value

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Unfortunately as these purchases were Christmas Gifts; my husband and I decided to re-order most of the items from another retailer, except two of the items that we did re-purchase at Kohls online, at higher prices than the original order to ensure they are received in time. However, the retailers response also does not address the issue of releasing my information to another customer as they released that customer's information to myself.
Regards,
*** ***

We regret the desired merchandise was not availableWe make
every effort to ensure that we have enough merchandise to meet the needs of our
customersHowever, on occasion, an item may out-sell our expectations or we
may not receive the anticipated stock amounts from our vendorsIn
addition,
please be advised that the selection of merchandise may vary by storeSome
merchandise may not be available at every store and merchandise or promotional
offers available online at Kohls.com may vary from those offered in Kohl’s
storesOur products are placed in our advertisements in order to alert our
customers of the sale price of that item, based on availabilityThis
information is stated on the back of our sales flyers
There is new and different merchandise arriving into our
stores every few weeksPlease check back, as we are adding more merchandise on
a regular basisThe item you are looking for may be added in the futureIf
you have a Kohl's near you, you may also wish to check thereA store Associate
may be able to check their inventory and verify if the item is available for
purchase in-storeUnfortunately, we are unable to accommodate the customer’s
requestWe apologize for the inconvenience

Our records indicate order *** has been cancelled at the customer's requestThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later