Kohl's Corporation

Upon review of the order *** the order was successful delivered to
the customer’s homeKohl’s is not responsible for stolen packagesWe would
advise the customer file a report with his
local police departmentThe
customer is welcome to place a new replacement order for the items as the
original sale prices will be honored

Upon researching the customer’s concern we are able to determine
there was no Kohls.com order processedThe previously provided time frame is
an estimate we give based on the credit card provider's release of funds
guidelinesThe credit card provider may have certain processes in place that
prevent an instant release of funds back to the cardWe advise the customer
contact their credit card company directly for any additional assistance

We have been in contact with the Vendor to try and have the missing items sent directly to the customer as we are completely sold out of this itemThe vendor advised a call will be made to the customer directly to resolveWe advise the customer to reply back advising if they have received a call
for the vendorWe apologize for any inconvenience

Kohl’s offers promotional events designed to provide our customers with exceptional valueWe are committed to offering sale prices that represent real and compelling values relative to our regular pricesOur regular prices are legitimate and bona fide pricesDecisions with respect to the
establishment of prices for Kohl’s merchandise are made by Kohl’s merchandise buyers from the corporate headquarters here in WisconsinPrices are established on a chain-wide basisEach Kohl’s buyer is responsible for a very narrow range of merchandise, which allows them to be experts in their product categoriesThey do not generally base prices on any one factorRather, the buyers consider a number of factors, including the regular prices of Kohl’s competitors nationwideThe weight given to each of these factors and the specific procedure followed to set the price vary with each piece of merchandise.
After receiving his inquiry, we contacted our watch buying office to investigate the question/concern you raised about the MSRP tag reflecting an incorrect model numberAfter significant investigation on our end, the buyers determined that there must have been a mis-ticketing of this itemWe no longer carry the watch with the MSRP he mentioned, and we apologize for the confusionPlease be assured that Kohl's takes signage and pricing accuracy very seriouslyUnfortunately, from time-to-time, human error prevents the perfection for which we always striveWe make every effort to ensure that all merchandise is correctly labeled and placed with its correct price tag and/or signs
At the time of his purchase, Kohl's was running a Buy-One-Get-One-Half-Off promotional event for this particular Citizen watch Even though he purchased just one watch and therefore would have paid full price typically, Kohl's would like to provide a $Gift CardWe apologize for the inconveniencePlease allow 7-business days to receive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is completely unacceptable. Kohls cash is advertised as CASH ...which when turned in reduces the total amount you pay by that amount. Since they failed to do that they FALSELY ADVERTISEDThey wrongfully charged my credit card for the total amount and that is FRAUD. I NEVER should have been charged that $and they AGREED to refund the $as stated in the last email I sent to you. Since they are now refusing to do that ...that is a LIE. They have already been told clearly, multiple times that because of their continuous LIES and horrible customer service I have no intent to shop in that store again so a gift card is offering me NOTHING. They therefore STOLE $10. I am appalled that a company continues to exist with this lack of customer service. I was a long term shopper that spent A LOT of money in their store...even traveling out of town when there was no store here NOT ANYMORE. They can steal, falsely advertise, lie and commit fraud and I will now continue making that as public as possible. Regards,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The total for the order was $132.85. I am requesting a full refund in the amount of $132.85. $was charged to my credit card. The order that was "CLAIMED" to be shipped today wasn't received eitherI can only assume that they had the items returned to themMost importantly there was no mention of the rude, unprofessional, and poor excuse of customer service I was welcomed with when calling there customer serviceIts beyond clear now that they have complete disregard for their customers
Regards,
*** ***

We apologize for any inconveniences experienced

When a return is processed any discounts used with the original purchase will be reduced from the total refund as it was reduced from the original price of the item to reflect a lower sale priceThis also includes any Kohl's Cash that may have been earned or used with the original purchaseThe
refund amount will be for the actual amount paid for the item with the original transaction

We apologize for the unfavorable experience our customer recently had with our registryWhen a guest or third party calls about a gift registry, we need to verify the name of the registrant, the date of the event and location of the eventWe also are able to place an order with a guest who wants
to purchase an item from the registryIf the customer's registry is still active, we can confirm the name and address provided for the registryWe appreciate our customer's feedback regarding the incorrect name informationWe will share the customer's concerns regarding the gift registry with our management team for internal review
Returns from a registry follow our return procedureA return with the original receipt will be processed based on the original tenderA return with a gift receipt will receive the amount paid for the item at the time of purchase in the form of a Kohl's Merchandise CreditIf no receipt is available, a refund in the form of a Kohl's Merchandise Credit will be provided for the items return valueThe return value is based on the last sale price or clearance price of the item
Regarding our customer's Kohl's Charge account, our records indicate there is one account that was established in This account is an individual account in the name of *** ** *** Our records further indicate this name has been listed on the account since the inceptionThere has been no change of name and no new card issuedA name cannot be changed on a Kohl's Charge account without leaving an audit trailBefore any changes can be made on a Kohl's Charge account and before any information is provided for a Kohl's Charge account we are required to confirm private data elements when we speak with a customer regarding their Kohl’s Charge accountPrivate data elements may include but are not limited to verification of the account holders’ name, date of birth, last four of the social security number, and date of last purchase or paymentVerification procedures are followed for every call relating to a Kohl’s Charge account
While we empathize with our customer regarding their experience with us, we respectfully decline our customer's request for compensation

Upon review, we have processed a return back to the form of tender usedYou will receive a Kohl's Merchandise Credit in 7-business daysThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be
sooner or laterIn addition, our records do not indicate an additional credit of $towards a replacement orderHowever, we will honor free shipping as well as 30% off of a new replacement orderWe apologize for any inconvenience

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order ***in the amount of $The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame,
yours could be sooner or laterThe customer will also receive a Kohl's Merchandise credit in the mail for $due to the Kohl's Cash usedPlease allow 10-business days to receive this

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update
it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** **

Upon research
of our customer's order # ***, the
order was placed on 05/18/The Kohl's Cash earning period was from 05/13/15-05/17/
Purchases made in-store or online within this time frame are eligible to
earn $Kohl's Cash for every $spent based on the subtotal after
any
discountsThis order did not earn Kohl's
Cash due to it being placed after the earning periodWe are unable to accommodate
the customer’s request for Kohl’s Cash

Here are the details Kohls asked for:the product is: SPolaroid 8" Internet tablet with USB cable and
AC adapter.Purchased on 11/29/2013The rebate amt is $40My home add: *** * *** *** *** ** ***I already sent the card details earlier with card no, tracking noand expiry dateThank you** *** Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Upon review, we were able to locate an order that was attempted to be placed by the customer however was not completedThe $used on the attempted order will be mailed to the customerPlease allow 10-business days to receive thisIn addition, we are happy to credit $to a future
order for the used Kohl's CashThe customer will need to reply with the new order number to make the adjustments

Upon review of his order, a label was never created for the missing items which means the package was never picked up by our carrierWe have processed a full return for the missing items back to his credit cardWe are unable to reship the items however if he would like to reorder the items, we
will honor the original sale prices and an additional 15% offWe advise he contact us with the new order number to make the adjustmentWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohl's has discussed the matter with me on countless occasions, my wife has never been involved Regarding the actual complaint and possible resolution, I've only recently received an email from Kohl's on the matter That email contained the only direct phone number I've ever had from Kohl's I've returned calls twice during Kohl's business hours, left two messages, and will continue to call
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This does not provide me an exchange or adequate refund for Kohl's sketchy behavior on the matterHow such inaccurate information is being provided to me by my local Kohl's, is ridiculousNot only that, but they have been caught in a lieWhen I called them out on it, they reverted back to changing the subject, from that to their corporate exchange and refund policyI have requested a corporate refund, and Kohl's is magically averting this solution as wellIf Kohl's does not compensate me with adequate exchange and continues this unethical and thieving practice, not only will I discontinue my charge card with Kohl's, but I will also start a petition on *** and contact higher media in regards to Kohl's, for their practicesI require Kohl's to fix their mistakeWhether it occurs before or after I take additional steps, is up to Kohl's
Regards,
*** ***

We are unable to honor the sale price of a different item purchasedThe customer will need to check back for availability of the itemIf she wants to purchase a different item, we are happy to honor 20% off of the price listed for the itemThis percent-off discount is not to be combined with any
other percent-off discount

We do match our competitors' pricesThe customer is required to bring a copy of the competitor's ad
with the current date on it to the store
(Make sure
the ad includes a description of the item.) This applies to in-store prices and
products only, not to Kohls.com (including Kiosk) pricing or productsAlso,
price matching and price adjustments on prestige beauty brands and select
electronics are excludedIn addition, it is at *** *** ***'s discretion
to match our competitor's prices, including that of a manufacturer's or
competitor's coupon