Kohl's Corporation

Kohl’s offers promotional events designed to provide our customers with exceptional valueWe are committed to offering sale prices that represent real and compelling values relative to our regular pricesOur regular prices are legitimate and bona fide pricesDecisions with respect to the
establishment of prices for Kohl’s merchandise are made by Kohl’s merchandise buyers from the corporate headquarters here in WisconsinPrices are established on a chain-wide basisEach Kohl’s buyer is responsible for a very narrow range of merchandise, which allows them to be experts in their product categoriesThey do not generally base prices on any one factorRather, the buyers consider a number of factors, including the regular prices of Kohl’s competitors nationwideThe weight given to each of these factors and the specific procedure followed to set the price vary with each piece of merchandise.
After receiving his inquiry, we contacted our watch buying office to investigate the question/concern you raised about the MSRP tag reflecting an incorrect model numberAfter significant investigation on our end, the buyers determined that there must have been a mis-ticketing of this itemWe no longer carry the watch with the MSRP he mentioned, and we apologize for the confusionPlease be assured that Kohl's takes signage and pricing accuracy very seriouslyUnfortunately, from time-to-time, human error prevents the perfection for which we always striveWe make every effort to ensure that all merchandise is correctly labeled and placed with its correct price tag and/or signs
At the time of his purchase, Kohl's was running a Buy-One-Get-One-Half-Off promotional event for this particular Citizen watch Even though he purchased just one watch and therefore would have paid full price typically, Kohl's would like to provide a $Gift CardWe apologize for the inconveniencePlease allow 7-business days to receive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Horrible customer service! The item was in stock in the store but your website did not give the option otherwise DUH I would have used itYou should match your own online pricesI will shop else where next time.Regards,
*** ***

We regret to learn that our customer received a griddle instead of the food processor they orderedA refund was processed for the missing item
Order number *** was submitted by the customer and the order reflects SKU 06373168 - KitchenAid Classic Plus qtStand
Mixer in the color White. This order was delivered on December 2,
Order number *** was also submitted by the customer and reflects SKU - KitcheAid Classic Plus qtStand Mixer in the color Silver. This order was delivered on December 1,
Regretfully, the stores in Champaigne, Bloomington, and Decatur do not have SKU
We would need the items returned in order to process a refund to our customer's accountWe would be glad to schedule a pick up with our carrier for both of the orders and have them returned to our fulfillment center for a refundOur customer may also return the items to the store for an immediate refundOnce we receive confirmation from our customer regarding a pick up for both orders we will schedule the pick up and provide a confirmation email with the dates of pick upWe apologize for the inconvenience our customer has experienced

While in most cases out of stocks are
reflected prior to the check-out process at Kohls.com, there are situations
when an out of stock may not be evident until the order picking processThis
can be attributed
to high order volume, damages, etcPlease
check back at Kohls.com, as items are replenished frequentlyIf at that time
you would like to order this item, we will be happy to honor the sale price
from your original order as well as free standard ground shippingSimply place
your order and notify us with your new order number and we will make the
necessary adjustments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is completely unacceptable. Kohls cash is advertised as CASH ...which when turned in reduces the total amount you pay by that amount. Since they failed to do that they FALSELY ADVERTISEDThey wrongfully charged my credit card for the total amount and that is FRAUD. I NEVER should have been charged that $and they AGREED to refund the $as stated in the last email I sent to you. Since they are now refusing to do that ...that is a LIE. They have already been told clearly, multiple times that because of their continuous LIES and horrible customer service I have no intent to shop in that store again so a gift card is offering me NOTHING. They therefore STOLE $10. I am appalled that a company continues to exist with this lack of customer service. I was a long term shopper that spent A LOT of money in their store...even traveling out of town when there was no store here NOT ANYMORE. They can steal, falsely advertise, lie and commit fraud and I will now continue making that as public as possible. Regards,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The total for the order was $132.85. I am requesting a full refund in the amount of $132.85. $was charged to my credit card. The order that was "CLAIMED" to be shipped today wasn't received eitherI can only assume that they had the items returned to themMost importantly there was no mention of the rude, unprofessional, and poor excuse of customer service I was welcomed with when calling there customer serviceIts beyond clear now that they have complete disregard for their customers
Regards,
*** ***

Upon research
of our customer's order # ***, the
order was placed on 05/18/The Kohl's Cash earning period was from 05/13/15-05/17/
Purchases made in-store or online within this time frame are eligible to
earn $Kohl's Cash for every $spent based on the subtotal after
any
discountsThis order did not earn Kohl's
Cash due to it being placed after the earning periodWe are unable to accommodate
the customer’s request for Kohl’s Cash

Upon review, we have processed a return back to the form of tender usedYou will receive a Kohl's Merchandise Credit in 7-business daysThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be
sooner or laterIn addition, our records do not indicate an additional credit of $towards a replacement orderHowever, we will honor free shipping as well as 30% off of a new replacement orderWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Just wondering how you determine a customer is reselling the product to others. You was allowed to buy at the time I placed the order. Why can't I buy them for family and friends as gifts? The way you took the kohl's cash back is unbelievable and so disgustingI think you know that if I return something that I get kohl's cash at the time I purchase it , I will only get the amount I paid for and minus the amount of kohl's cash. Now I know you are such bad companyI will do my best and just return all the used vacuum, even I lose money. It's not worth to wast more time on this issue.
Bye bye Kolh's
Regards,
*** **

Our Corporate Refund Department was able to locate the original purchase made for the item returnedThe item was purchased online and the refund total has been adjusted to reflect the amount the customer paid when the order was placed

Upon review of the order *** the order was successful delivered to
the customer’s homeKohl’s is not responsible for stolen packagesWe would
advise the customer file a report with his
local police departmentThe
customer is welcome to place a new replacement order for the items as the
original sale prices will be honored

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Unfortunately as these purchases were Christmas Gifts; my husband and I decided to re-order most of the items from another retailer, except two of the items that we did re-purchase at Kohls online, at higher prices than the original order to ensure they are received in time. However, the retailers response also does not address the issue of releasing my information to another customer as they released that customer's information to myself.
Regards,
*** ***

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order ***in the amount of $The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame,
yours could be sooner or laterThe customer will also receive a Kohl's Merchandise credit in the mail for $due to the Kohl's Cash usedPlease allow 10-business days to receive this

Upon review of the customer’s recent Kohls.com order we are able
to confirm each package was successfully returnedAt this time we are able to
confirm the return of $was refunded back to the original form of tender
on May 30, Please
allow 7-business days to receive thisWe
apologize for any inconvenience

Our records indicate a return has been processed for the missing item in order ***Please allow 7-business days to receive the Kohl's Merchandise creditIf she would like to reorder the item, we are happy honor the original sale price as well as 30% off of the itemWe apologize for any
inconvenience

Our customer has been directed
to our Corporate Refund Department on several occasions as there is information needed by this department to process her returnIf our customer does not speak with this department directly, her return will be delayedWe stand behind our previous direction to the customer and consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Offering a rewards program and denying a loyal customer their rewards, even when making high volume purchases is absurd and just flat out bad business If I ran any type of business, especially retail I would very much appreciate those who spent close to $25,000 in the matter of months in my store I would most certainly have no problem rewarding them for their loyalty Furthermore, my family and I will no longer be a customer of Kohl's whether in store or online and will be subsequently closing my Kohl's charge account and shifting my purchases to other retailers such as Amazon I would rather pay a higher cost per item than purchase anything from someone who obviously does not need customers for business The way Kohl's treats its customers is horrendous to say the least
Regards,
*** ***

We have alerted the appropriate department of this issue and will be reviewed internally

Our records indicate the bonus points in the amount of points have been added to his Rewards accountThe customer now has a total of pointsWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They did not address my gift card whatsoever. If you cancel an order, you should provide back that gift card immediately.
Regards,
*** ***