Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This does not provide me an exchange or adequate refund for Kohl's sketchy behavior on the matterHow such inaccurate information is being provided to me by my local Kohl's, is ridiculousNot only that, but they have been caught in a lieWhen I called them out on it, they reverted back to changing the subject, from that to their corporate exchange and refund policyI have requested a corporate refund, and Kohl's is magically averting this solution as wellIf Kohl's does not compensate me with adequate exchange and continues this unethical and thieving practice, not only will I discontinue my charge card with Kohl's, but I will also start a petition on *** and contact higher media in regards to Kohl's, for their practicesI require Kohl's to fix their mistakeWhether it occurs before or after I take additional steps, is up to Kohl's
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Kohls has requested a account number which is *** *** *** **
Thanks,
*** ***

We do match our competitors' pricesThe customer is required to bring a copy of the competitor's ad
with the current date on it to the store
(Make sure
the ad includes a description of the item.) This applies to in-store prices and
products only, not to Kohls.com (including Kiosk) pricing or productsAlso,
price matching and price adjustments on prestige beauty brands and select
electronics are excludedIn addition, it is at *** *** ***'s discretion
to match our competitor's prices, including that of a manufacturer's or
competitor's coupon

We apologize for the inconvenience our customer has experiencedOur records indicate a return was processed for the missing item on January 7, 2015, and we mailed a Kohl's Merchandise Credit to the customerAt this time, we have mailed a $Kohl's gift card to our customer for the item

On Fri, Feb 20, at 6:PM, *** *** *** wrote:I did not see anywhere on the message to reply, but I would like to state that today I was contacted by a Kohl's associate to handle my complaint and they handled the situation very smoothly.My desired outcome was
fulfilled. *** ***

Our records indicate, there were several different purchases for Dyson vacuums and due to our purchase limits with specific items, her orders were cancelled as she was over this limit for the sales eventThis information is listed on our kohls.com as well as all of our sales advertisements

We apologize for the inconvenience experiencedIn order to process a return for the item, the customer will need to disassemble the item and place back into the original box as this item is shipped directly from the vendorWithout the item, we are unable to return the merchandise

Upon review, we were able to locate an order that was attempted to be placed by the customer however was not completedThe $used on the attempted order will be mailed to the customerPlease allow 10-business days to receive thisIn addition, we are happy to credit $to a future
order for the used Kohl's CashThe customer will need to reply with the new order number to make the adjustments

We are unable to honor the sale price of a different item purchasedThe customer will need to check back for availability of the itemIf she wants to purchase a different item, we are happy to honor 20% off of the price listed for the itemThis percent-off discount is not to be combined with any
other percent-off discount

We are unable to ship the missing items without a form of payment attachedWe are currently working directly with the vendor and UPS to locate the package however we have processed a refund back to the form of tender used with order ***The credit to your charge card will take an average of
seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterIf the customer would like to reorder the items, we are happy to honor the original sale price of the itemWe apologize for any inconvenience

Our records do not indicate any additional charges assessed by Kohl'sWe advise the customer to attach a copy of her bank statement to investigate the charges further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company did honor the price on the strollerHOWEVER, I
continued to run into the same problem with multiple items on the site and the company refused to honor the
discount on other itemsI often
make purchases separately for record keeping/reimbursement/budgeting reasons (which I can demonstrate is a regular, weekly event); such was the
circumstances on this day (March 19, 2015)When I had contacted the company and the Revdex.com, I did not realize this problem was prolific sitewideMy
next purchase was to be a Baby Bjorn Travel CribI've attached an
image of the BabyBjorn Travel Crib as it appeared on March 19thI informed the company on March 19th that I specifically intended to purchase this itemOn March 20th, I followed up and stated that I wished that the March 19th price was honored on this, but they refused I informed the
person from their social media team, ***, on March 19th that I
attempted to purchase thisI was told my *** that the company was
aware that the information was not accurate and that there was a lag in
updating this informationMy husband and I have been watching Kohl's
for sometimeThis "lag" was only remedied by Kohl's after I made them
aware that CONSUMERS were aware of this problem, too.I was not offered the Baby Bjorn at the sale price even though it was listed as such at the time.I
also tried to purchase a Graco TotBlockWhen I received correspondence
from srexecutive correspondence advisor on March I was told, and I
quote, to "Please be advised we are unable to offer an additional
discount on the Britax Advocates, Baby Bjron Travel Crib and Graco
TotBlock items you wish to purchaseThese items are excluded from any
additional discountsThis information is located on the product page." At the time of the March 20th email, the Graco TotBlock still did not
contain this language (please see image attached).I would like Kohl's to honor the prices I should have legally been allowed to pay on March 19th, That is, I would like the 20% Friends and Family discount along with the additional 20% I should have garnered from opening a credit cardI would like these on the items I brought to their attention as intentional purchases:One Baby Bjron Travel CribTwo Britax Advocate car seatsTwo Graco TotBlocks
Regards,
*** *** ***

Upon review, we can confirm a credit was processed for the item that had the security tag left on it in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later
We will not be refunding the full amount paid for the order as there was only one item with the security tag left on itThe full amount charged for the remaining items of the order will remain on the Kohl's Charge accountWe are happy to place another order for the item that was returned and recharge the purchase to the customer's Kohl's Charge accountWe advise the customer to reply with her decisionWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohl's has discussed the matter with me on countless occasions, my wife has never been involved Regarding the actual complaint and possible resolution, I've only recently received an email from Kohl's on the matter That email contained the only direct phone number I've ever had from Kohl's I've returned calls twice during Kohl's business hours, left two messages, and will continue to call
Regards,
*** ***

Here are the details Kohls asked for:the product is: SPolaroid 8" Internet tablet with USB cable and
AC adapter.Purchased on 11/29/2013The rebate amt is $40My home add: *** * *** *** *** ** ***I already sent the card details earlier with card no, tracking noand expiry dateThank you** *** Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

A representative from our Corporate Refund Department will be in contact with the customer regarding processing her refund

As previously stated, approval is based on several factors and does not guarantee an approval if all factors are not metApplying for a credit card is an optional decision made by the customerWe are unable to send a $300 gift card as there was no Kohl's error and the optional decision was made by the customer. We stand behind the decision made with the customer's application

We have reviewed her account related to your concerns regarding information appearing on her credit reportWe have determined that the information previously furnished to the credit reporting agencies is accurateUpdating the information will create inaccurate representation of the status of the
account with usThe integrity of the credit reporting system relies on the validity of the information furnished; therefore, we are unable to comply with her request to update this information with the credit reporting agencies

Our records indicate, the payment in the amount of $152.83 was transferred, per the customer's request, to the open account on 12/

Our records indicate she enrolled in e-statements on November 20, We advise her to allow 7-business days to receive the $coupon via e-mailIf she has not received the coupon after this time-frame we advise her to contact our Customer Service Department