Kohl's Corporation

Our records indicate she enrolled in e-statements on November 20, We advise her to allow 7-business days to receive the $coupon via e-mailIf she has not received the coupon after this time-frame we advise her to contact our Customer Service Department

We have alerted the appropriate department of this issue and will be reviewed internally

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Offering a rewards program and denying a loyal customer their rewards, even when making high volume purchases is absurd and just flat out bad business If I ran any type of business, especially retail I would very much appreciate those who spent close to $25,000 in the matter of months in my store I would most certainly have no problem rewarding them for their loyalty Furthermore, my family and I will no longer be a customer of Kohl's whether in store or online and will be subsequently closing my Kohl's charge account and shifting my purchases to other retailers such as Amazon I would rather pay a higher cost per item than purchase anything from someone who obviously does not need customers for business The way Kohl's treats its customers is horrendous to say the least
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I attached all of the information previously to reflect that the not only the website had errors, but the customer service rep was in the wrong for not checking to see that the orders had gone through. Also when a Kohls cutomer service representative opens a Claim # for overdraft fees because they are the fault of the company and then the company fails to stand behind the statements and actions of their customer service representatives, this is fraudulent action on the part of the company for failure to honor a verbal contract and extremly bad business practices.
Regards,
*** ***

We apologize to our customer for the inconvenience they have experiencedOur records indicate that a $return was processed at the store on February 10, 2015, for the 2-in-Art Desk & Easel (SKU# 95806624)Also, there is a note that customer did not receive Play-Doh Super Pack (SKU#
95569858)If there is an additional item the customer did not receive from order number ***, we ask the customer to please provide the product number for the item not receivedThis SKU# or product number is listed on the packing slip. We look forward to resolving this matter for our customer

A representative from our Corporate Refund Department will be in contact with the customer regarding processing her refund

We apologize for the inconvenience our customer has experiencedOur records indicate a return was processed for the missing item on January 7, 2015, and we mailed a Kohl's Merchandise Credit to the customerAt this time, we have mailed a $Kohl's gift card to our customer for the item

As previously stated, approval is based on several factors and does not guarantee an approval if all factors are not metApplying for a credit card is an optional decision made by the customerWe are unable to send a $300 gift card as there was no Kohl's error and the optional decision was made by the customer. We stand behind the decision made with the customer's application

Our records do not indicate any additional charges assessed by Kohl'sWe advise the customer to attach a copy of her bank statement to investigate the charges further

We have reviewed her account related to your concerns regarding information appearing on her credit reportWe have determined that the information previously furnished to the credit reporting agencies is accurateUpdating the information will create inaccurate representation of the status of the
account with usThe integrity of the credit reporting system relies on the validity of the information furnished; therefore, we are unable to comply with her request to update this information with the credit reporting agencies

On Fri, Feb 20, at 6:PM, *** *** *** wrote:I did not see anywhere on the message to reply, but I would like to state that today I was contacted by a Kohl's associate to handle my complaint and they handled the situation very smoothly.My desired outcome was
fulfilled. *** ***

We make every effort to ensure that we will have enough merchandise to meet the needs of our customersHowever, on occasion a sale item may out-sell our expectationsPlease check back at Kohls.com soon as items are replenished frequentlyUnfortunately, we are unable to send the item as it is
out of stockWe encourage the customer to check back and we will be more than happy to process an adjustment for the original sale price

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They did not address my gift card whatsoever. If you cancel an order, you should provide back that gift card immediately.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Once again, Kohl's is attempting to shift the blame that is deservedly theirs to a third party. Kohl's claims a credit card held money, not them. But that simply isn't how it works, both according to the pre-paid gift card service of American Express actually used in this pseudo-transaction with Kohl's and also according to common sense. When a customer interacts with a business to make or attempt to make an online order, the company uses the credit or gift card information submitted by the customer to put a hold on card funds. Customers do not contact American Express and say "Hey - could you hold funds for no purpose whatsoever?". American Express itself doesn't say to itself 'Hey - I think today I'll place a hold on funds for customer X just for the hell of it". American Express holds funds when the company processes the card information submitted by the customer. And once the company (Kohl's in this case) tells the card company to put a hold on card funds, the customer cannot have the card company (American Express) release those funds - not unless the company (Kohl's) has already told the card company it no longer wants those funds held for it. Kohl's refused to release the funds while also refusing to complete the order I attempted to make. Kohl's prevented me from having both the merchandise I tried to purchase and the money with which I tried to purchase that merchandise. And Kohl's game of denial and blame-shifing is nothing more than smoke and mirrors and is thereby a non-response that absolutely doesn't resolve my complaint against them. It doesn't even try to resolve it
Regards,
*** ***

We ask the customer to reply with the sku/UPC numbers or order numbers of the duplicate items so that we can schedule a UPS pifor the itemsOnce we have this information and the pirequest is scheduled, an immediate refund will be processed

Our customer has been directed
to our Corporate Refund Department on several occasions as there is information needed by this department to process her returnIf our customer does not speak with this department directly, her return will be delayedWe stand behind our previous direction to the customer and consider this matter closed

Our records indicate a return has been processed for the missing item in order ***Please allow 7-business days to receive the Kohl's Merchandise creditIf she would like to reorder the item, we are happy honor the original sale price as well as 30% off of the itemWe apologize for any
inconvenience

We advise the customer to reply with the order number so that we can review the refund processed to the customer's debit card

Our records indicate the bonus points in the amount of points have been added to his Rewards accountThe customer now has a total of pointsWe apologize for any inconvenience

Our records indicate, there were several different purchases for Dyson vacuums and due to our purchase limits with specific items, her orders were cancelled as she was over this limit for the sales eventThis information is listed on our kohls.com as well as all of our sales advertisements