Kohl's Corporation

We apologize to our customer for the inconvenience they have experiencedOur records indicate that a $return was processed at the store on February 10, 2015, for the 2-in-Art Desk & Easel (SKU# 95806624)Also, there is a note that customer did not receive Play-Doh Super Pack (SKU#
95569858)If there is an additional item the customer did not receive from order number ***, we ask the customer to please provide the product number for the item not receivedThis SKU# or product number is listed on the packing slip. We look forward to resolving this matter for our customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Once again, Kohl's is attempting to shift the blame that is deservedly theirs to a third party. Kohl's claims a credit card held money, not them. But that simply isn't how it works, both according to the pre-paid gift card service of American Express actually used in this pseudo-transaction with Kohl's and also according to common sense. When a customer interacts with a business to make or attempt to make an online order, the company uses the credit or gift card information submitted by the customer to put a hold on card funds. Customers do not contact American Express and say "Hey - could you hold funds for no purpose whatsoever?". American Express itself doesn't say to itself 'Hey - I think today I'll place a hold on funds for customer X just for the hell of it". American Express holds funds when the company processes the card information submitted by the customer. And once the company (Kohl's in this case) tells the card company to put a hold on card funds, the customer cannot have the card company (American Express) release those funds - not unless the company (Kohl's) has already told the card company it no longer wants those funds held for it. Kohl's refused to release the funds while also refusing to complete the order I attempted to make. Kohl's prevented me from having both the merchandise I tried to purchase and the money with which I tried to purchase that merchandise. And Kohl's game of denial and blame-shifing is nothing more than smoke and mirrors and is thereby a non-response that absolutely doesn't resolve my complaint against them. It doesn't even try to resolve it
Regards,
*** ***

The account number she attached is not a Kohl's Charge account numberIn order to research the complaint further we will need the Kohl's Charge account number listed on the statements or actual credit card

Upon review of his order, a label was never created for the missing items which means the package was never picked up by our carrierWe have processed a full return for the missing items back to his credit cardWe are unable to reship the items however if he would like to reorder the items, we
will honor the original sale prices and an additional 15% offWe advise he contact us with the new order number to make the adjustmentWe apologize for any inconvenience

Our
records indicate she has been advised of our pricing disclosure regarding
potential errors listed onlineWe are unable to fulfill her order under those
circumstances. We
apologize for any inconvenience

We advise the customer to reply with the order number so that we can review the refund processed to the customer's debit card

We ask the customer to reply with the sku/UPC numbers or order numbers of the duplicate items so that we can schedule a UPS pifor the itemsOnce we have this information and the pirequest is scheduled, an immediate refund will be processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I attached all of the information previously to reflect that the not only the website had errors, but the customer service rep was in the wrong for not checking to see that the orders had gone through. Also when a Kohls cutomer service representative opens a Claim # for overdraft fees because they are the fault of the company and then the company fails to stand behind the statements and actions of their customer service representatives, this is fraudulent action on the part of the company for failure to honor a verbal contract and extremly bad business practices.
Regards,
*** ***

We make every effort to ensure that we will have enough merchandise to meet the needs of our customersHowever, on occasion a sale item may out-sell our expectationsPlease check back at Kohls.com soon as items are replenished frequentlyUnfortunately, we are unable to send the item as it is
out of stockWe encourage the customer to check back and we will be more than happy to process an adjustment for the original sale price

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohls claims that it has already refunded for the difference in Order ***But I have not received the refund as yetPlease ask Kohls to provide proof that it has refunded the difference amount and that I have received it.Regarding Order ***, I am attaching the order confirmation emailI am also attaching the refund receipt for that orderSince everything in that order was returned by me, I should have been refunded the entire $48.22, but I was only refunded $as seen in the refund receiptRefund receipt also shows that tax amount refunded is 0.0%, whereas order confirmation email clearly shows I was charged $as taxSo, like I said, I have not been refunded the tax amount by Kohls. Similarly, in Order ***, I have attached the order confirmation email and the refund receiptsSince multiple return receipts were there, there are attachments (part and part 2)From this order, I did not return all the items from the orderBut as is clear from the order confirmation, I was charged tax, whereas when I returned, tax amount was not returned (its 0.0% as clearly shown on the refund receipt)So, I should have been refunded the tax amount of $on the merchandise that was returned by me, which was not done.Kohls is confusing percent off discount with tax amountPercent off discount from the tax charged on the itemEven in there reply to you, they are saying I got less refund as I used a percent off / promotional discount couponThey don't understand PERCENT OFF/PROMOTIONAL DISCOUNT is different from TAX AMOUNT !!!I have tried to explain this so many times to kohls and given them all the proofBut they just dont refund.In fact, earlier in another Order no ***, I ordered items and was charged for it when I placed the itemI paid using a gift card, which I discarded at that time itself as it reached $balanceLater I got an email that of the items was out of stock and therefore was cancelled from the orderBut I never got a refund of $+ tax for the item that was cancelledSo basically, I ended up paying for an item which I never receivedWhen I contacted Kohls, they said they will send me another merchandise credit card, which again never came.Kohls just keeps saying they have refunded and that they will send merchandise credits, but that never happensIn fact, this tax problem has happened earlier also, but I did not preserve my receipts earlier as the customer service representative promised over phone that they will send refund through merchandise credit card. I have easily lost over $because Kohls just does not refund tax, charges for items and then cancels it !!! Even after so many emails and providing all the proof, there is no response and refund from kohlsI have already wasted so much time on thisKohls should compensate for wasting so much of my time over such a simple issue and refund all the amount that they owe meAlso, they should repair their return system to avoid such mess ups in future
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This complaint has been discussed on the phone with myself, *** ***, and my wife, *** ***, together, with Kohl's many timesMy wife called Kohl's customer service on 9/23/14, around 1:35PM EST, and spoke with *** employee ID ***My wife gave authorization at that time to allow me to have full access to her Kohl's account regarding the matter in question because Kohl's has caused her enough unnecessary stressI called and spoke with Kohl's representatives repeatedly after that date, without my wife on the phone, and was allowed access to the accountKohl's has my wife's accurate phone number on file to call and verify that her permission is still valid for me to discuss this problem. As an additional note this Revdex.com complaint has been filed under the email address of my wife, *** ***, meaning she is well aware of the communication being exchanged through Revdex.com. Kohl's has stonewalled my efforts to get answers at every opportunity with every excuse available, and this is just another exampleKohl's customer service has focused on everything but CUSTOMER SERVICEThey have even spent more of their time as a customer hindrance, instead of serving the customerThey have done nothing to assist in the correction of a mistake that is of their own makingAs it stands, I would never recommend anyone shop with Kohl's because they have ZERO concern for the customerMy wife and I would still like to see an apology and an acknowledgment that this entire situation is a result of Kohl's inability to supply, on their e-statements, a correct address for physical payments to be sentAn apology and acknowledgment would be the ONLY opportunity Kohl's would ever have of trying to convince us not to tell people "NEVER shop with Kohl's."
Regards,
** *** ***

Our records indicate our customer
successfully makes their Kohl’s Charge payments via My Kohl’s Charge (MKC)It
appears the customer makes her payments either after the due date or the customer
fails to meet
the minimum amount dueThe customer filed this same Revdex.com
complaint in As previously stated, the assessment of late fees in
accordance with our Cardmember AgreementAs such, we respectfully decline our
customer’s request to remove their late feesWe stand by our decision

We ask the customer to reply with the receipt information starting with the date as well as the credit card number to apply the $adjustmentOnce we have this information we will be able to apply accordingly

We researched the customer’s concerns regarding Kohls.com
order number ***Upon review of the order we found that the customer
used $in Kohl’s Cash on this order, not physical cash
Kohl’s Cash is a
promotion/coupon. If you are making a return
of an item you bought with Kohl's Cash, the value of the Kohl's Cash coupon
will be returned as a Kohl's Merchandise CreditWe will not accommodate the
customer’s request to have the Kohl’s Merchandise Credit converted to Cash This information is outlined in our Kohl’s
Cash policy

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our records indicate the customer has been advised to contact our Fraud Department directly to resolve the matterThey can be reached at ###-###-####Our representatives will be able to send the necessary information needed to resolve the account

At this time we are able to confirm the customer’s
resolve letter was sent via mail on 01/18/She is more than welcome to
contact the Fraud Department directly to confirmThey can be reached at
###-###-####

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't know if they have my registry mixed up with someone else or what because we did not return anything to Kohl's from our registry and I did not count any items that I purchased after our wedding, so I find their response insultingBefore this experience, I shopped at Kohl's regularly for over yearsI had every right to ask this question but their response seems almost argumentativeI would rather spend $of my own money at the other stores in my area where I am treated with respect and valued as a customer. I appreciate the assistance from the Revdex.com for contacting Kohl's and attempting to resolve this issue Regards,
*** ***

As previously stated, we are only able to apply the discounts to a new order placedPlease reply with the new order number so that we can apply the necessary adjustments

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***