Kohl's Corporation

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Upon review of Kohls.com order # *** we have processed a return for the
erroneously duplicated orderWe advise our customer that returns may
take 14-business days to post to most major credit card accountsWe
apologize for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The vendor did call, however as of 3/I have yet to receive the parts. I have not received a call from a manager at Kohl's as of 3/11. I was not asked to let them know if I recievded a call from the vendor. Since they do not know how to use a phone, they must have sent an email about it. I do not have it. Please have them provide it to prove thier claim. I would like to know when a manager from Kohl's will be contacting me. I am doing business with them and not their vendor. They have some talking to do with me about the nature of this issue and their poor customer service
*** ***

Per the customer's request, we have closed his account and any remaining balance on the account will be mailed to him

The check was mailed to the customer however the
apartment number was missing from the addressWe attempted to contact the customer on 01/20/to advise of this however we did not reach herWe have mailed the check back to the customerAgain, please allow 7-business days to receive itWe apologize for any inconveniences this may have caused

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

Hi There,
please I would like KOHLS to give me a call on the number provided so we can resolve the issue over the phone
Please let me know if this request is reasonable enough or I need to change to something else
Appreciate your help!!
Thanks
***

Upon review of Kohls.com order number *** our
records indicate a refund was processed on 04/25/
"line-height:115%,"sans-serif"">We advise our customer that returns
may take 14-business days to post to most major credit card accountsWe
apologize for the inconvenience

The customer has received the full refund amount as the shipping has also been refunded back to the form of tender

The image of the sign specifies which items are on sale for a discounted price or would receive an additional discountThe item the customer is looking to purchase was not included in the sale price per the direction of our store associatesUnfortunately, we are unable to honor the sale price
for this item or compensation for such concern

We have sent a $gift card to the customer's mailing address as a replacement for the missing Kohl's CashWe apologize for any inconvenience

We apologize he has not received a telephone response backOur Kohl's Charge linked coupons can only be applied to the Kohl's Charge and cannot be split between a different form of tenderWe advise the customer to reply with the receipt information, starting with the date, to determine the details
of the return

Our $birthday coupons are randomly sent to our Most Valued Customers(MVC)Our records indicate you do not qualify for this offerWe have applied a $credit to he Kohl's Charge account for enrolling in our electronic statements. The credit to your charge card will take an average of seven
days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later. We apologize for any inconvenience

Upon review of the order ***, she will need to return the items to her local Kohl's store or we can schedule a *** pifor the items and process a return back to the credit card usedWe are unable to refund the charge back to her credit card without the merchandiseShe is welcome to
place a new order for the items using her gift cards on kohls.comA credit in the amount of $was credited back to her credit card on 10/for the price adjustments requestedWe are unable to locate the order number of the order placed where the items were returned to our Fulfillment CenterWe ask that she reply with this order number to research further

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

In order to receive the $promotional coupon for opening a wedding registry, a minimum of unique items should be added to the registry which does not include gift cards and multiple of the same itemIn addition, a minimum of one item needs to be purchased from the registryUpon review of
her registry, there are unique items, and the remaining items on the registry are gift cardsIn addition a purchase had not been made on the registryThis information has been previously communicated to the customerWe are unable to send the $coupon for the reasons stated above

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The business should still have to pay interest, which they did not do, but I have cashed the checkHopefully, this helps any future customers that receive a check that cannot be cashedKohls needs to do MUCH better at customer service!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
That's the 3rd time ive heard that response and still have not seen the credit! I was supposedly given the credit going on months ago and never received it so this 14-day bull crap IS NOT GOING TO CUT IT! I want IMMEDIATE credit to I can order my merchandise
Regards,
*** ***

Upon review of both orders *** and ***, a refund has been processed back to the form of tenders usedShe will receive a refund in the amount of $and $back to your credit cardShe will also receive a $Kohl's Merchandise credit in the mailThe credit to
your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any inconvenience