Kohl's Corporation

Our $birthday coupons are randomly sent to our Most Valued Customers(MVC)Our records indicate you do not qualify for this offerWe have applied a $credit to he Kohl's Charge account for enrolling in our electronic statements. The credit to your charge card will take an average of seven
days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later. We apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
That's the 3rd time ive heard that response and still have not seen the credit! I was supposedly given the credit going on months ago and never received it so this 14-day bull crap IS NOT GOING TO CUT IT! I want IMMEDIATE credit to I can order my merchandise
Regards,
*** ***

We researched the customer’s concerns regarding Kohls.com
order number ***Upon review of the order we found that the customer
used $in Kohl’s Cash on this order, not physical cash
Kohl’s Cash is a
promotion/coupon. If you are making a return
of an item you bought with Kohl's Cash, the value of the Kohl's Cash coupon
will be returned as a Kohl's Merchandise CreditWe will not accommodate the
customer’s request to have the Kohl’s Merchandise Credit converted to Cash This information is outlined in our Kohl’s
Cash policy

Our records indicate our customer
successfully makes their Kohl’s Charge payments via My Kohl’s Charge (MKC)It
appears the customer makes her payments either after the due date or the customer
fails to meet
the minimum amount dueThe customer filed this same Revdex.com
complaint in As previously stated, the assessment of late fees in
accordance with our Cardmember AgreementAs such, we respectfully decline our
customer’s request to remove their late feesWe stand by our decision

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We ask the customer to reply with the receipt information starting with the date as well as the credit card number to apply the $adjustmentOnce we have this information we will be able to apply accordingly

Hi There,
please I would like KOHLS to give me a call on the number provided so we can resolve the issue over the phone
Please let me know if this request is reasonable enough or I need to change to something else
Appreciate your help!!
Thanks
***

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

At this time we are able to confirm the customer’s
resolve letter was sent via mail on 01/18/She is more than welcome to
contact the Fraud Department directly to confirmThey can be reached at
###-###-####

We have sent a $gift card to the customer's mailing address as a replacement for the missing Kohl's CashWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

As previously stated, we are only able to apply the discounts to a new order placedPlease reply with the new order number so that we can apply the necessary adjustments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The vendor did call, however as of 3/I have yet to receive the parts. I have not received a call from a manager at Kohl's as of 3/11. I was not asked to let them know if I recievded a call from the vendor. Since they do not know how to use a phone, they must have sent an email about it. I do not have it. Please have them provide it to prove thier claim. I would like to know when a manager from Kohl's will be contacting me. I am doing business with them and not their vendor. They have some talking to do with me about the nature of this issue and their poor customer service
*** ***

We apologize he has not received a telephone response backOur Kohl's Charge linked coupons can only be applied to the Kohl's Charge and cannot be split between a different form of tenderWe advise the customer to reply with the receipt information, starting with the date, to determine the details
of the return

Upon review of the order ***, she will need to return the items to her local Kohl's store or we can schedule a *** pifor the items and process a return back to the credit card usedWe are unable to refund the charge back to her credit card without the merchandiseShe is welcome to
place a new order for the items using her gift cards on kohls.comA credit in the amount of $was credited back to her credit card on 10/for the price adjustments requestedWe are unable to locate the order number of the order placed where the items were returned to our Fulfillment CenterWe ask that she reply with this order number to research further

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't know if they have my registry mixed up with someone else or what because we did not return anything to Kohl's from our registry and I did not count any items that I purchased after our wedding, so I find their response insultingBefore this experience, I shopped at Kohl's regularly for over yearsI had every right to ask this question but their response seems almost argumentativeI would rather spend $of my own money at the other stores in my area where I am treated with respect and valued as a customer. I appreciate the assistance from the Revdex.com for contacting Kohl's and attempting to resolve this issue Regards,
*** ***

Per the customer's request, we have closed his account and any remaining balance on the account will be mailed to him

Upon review of Kohls.com order # *** we have processed a return for the
erroneously duplicated orderWe advise our customer that returns may
take 14-business days to post to most major credit card accountsWe
apologize for the inconvenience

We received their complaint through a different channel and have advised of our response regarding the concern