Kohl's Corporation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me My credit card has been credited for the amount due
Regards,
*** ***

The
requirement of each rebate is set up and specific to each vendor of our
merchandiseWe realize that the merchandise is to be a gift; we would be happy
to credit her for the rebateWe will be sending the customer a $gift card
via mailPlease allow 10-business days to
receive thisWe apologize for any inconvenience

Upon review of order numbers *** ***, and ***
the orders were canceled due to a Kohls.com pricing errorWhile Kohl's strives to provide
accurate product and pricing
information, unintentional pricing or typographical errors may occurKohl's
reserves the right to correct any errors, inaccuracies or omissions and to
change or update information (including, without limitation, information
related to text, pricing, availability and product descriptions) at any time
without notice (including after you submitted your order and confirmation was
received)In the event that an item is listed at an incorrect price, with
incorrect information, or discounted in error, Kohl's shall have the right, in
its sole discretion, to refuse or cancel any purchased orders placed for that
itemIf your credit card has been charged for any order subsequently
cancelled, Kohl's will issue a credit to your credit cardUnfortunately we are
unable to accommodate the customer’s requestWe apologize for any
inconvenience this may have caused

When a return is processed any discounts used with the original purchase will be reduced from the total refund as it was reduced from the original price of the item to reflect a lower sale priceThis also includes any Kohl's Cash that may have been earned or used with the original purchaseThe
refund amount will be for the actual amount paid for the item with the original transactionWe advise the customer to reply with her original receipt information starting with the date so we may review for any discounts or Kohl's Cash used

Upon review of the customer's account, the customer was advised and agreed to pay $to bring account current and have a late fee waived of $however a payment of $was receivedDue to the agreed upon amount not being paid, the late fee was not waivedWe have waived the balance on
the account that included the late fees however we are unable to update the credit report as the agreement was broken by the customer initially

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint in any way.
I understand that Kohl's tried to reach me by mail and Kohl's was unable to reach me because Kohl's had an incomplete address in its records. That was their fault - not mine. Nonetheless, they reached me by phone - they had a correct phone number for me. When I was reached by phone and explained that I never received a bill, Kolh's still was intent on charging me a late fee, EVEN THOUGH KOHL'S KNEW I NEVER RECEIVED A BILL BECAUSE THEIR RECORDS SHOWED THEIR BILLINGS HAD BEEN RETURNED AND NEVER DELIVERED. This was an attempt at fraud, although I suspect it was just policy to charge a fee whenever someone is late, regardless that the customer was faultless. To my way of thinking, this requires the first of three changes in Kohl's collection policies. DON'T INSIST ON A CUSTOMER PAYING LATE FEES WHEN THE CUSTOMER IS NOT AT FAULT. The second problem was that even though Kohl's knew the customer was faultless having never received a bill because Kohl's records were in error, Kohl's nevertheless reported me to the credit agencies as a deadbeat creditor. This should never have occurred - although I suspect Kohl's personnel were just following policy. But this is the second policy change that needs to be implemented - NO REPORT OF A CREDIT VIOLATION WHEN KOHL'S ITSELF CREATED THE SITUATION. The fault is Kohl's in this case, not the customer. The third problem is that even thougbh Kohl's knew it filed an erroneous credit report on me, they made no effort to correct the error. Instead I received a notice from Experian that Kohl's had listed me as a bad creditor and that I should contact them to get the problem resolved. So I made another call to Kohl's to initiate action on their part to correct the erronoeus credit report. As good corporate citizens - as I'm sure Kohl's is - it should be Kohl's obligation to correct errors in a credit report that Kohl's initiated erroneously. In essense, Kohl's policy is to be complacent - it does not care - what happens to a customer's credit becuase of a bad credit rating that Kohl's itself caused erroneously. So this is the third policy revision - THE COMPANY MUST CONTACT THE CREDIT AGENCIES ON ITS OWN INITIATIVE WHEN THE COMPANY DISCOVERS THAT IT MADE AN ERROR IN REPORTING SOMEONE AS A BAD CREDITOR RATHER THAN PUT THE BURDEN ON THE INNOCENT CREDITOR - I point out that in most cases, customers would be oblivious to the fact that Kohl's filed a bad report on them (since most people don't have credit watchdogs like Eperian). Get your act together, Kohl
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
This matter has since been resolved by the business in reference to complaint ID ***, and find that resolution is satisfactory to me.
Regards,
*** ***

Upon review of both orders *** and ***, a refund has been processed back to the form of tenders usedShe will receive a refund in the amount of $and $back to your credit cardShe will also receive a $Kohl's Merchandise credit in the mailThe credit to
your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We stand behind our previous statement

Our records indicate a check in the amount of $was mailedPlease allow 14-business days to receive thisWe apologize for any inconvenience

We received the customer's complaint via a different channel and she has been advised a gift card will be sent to her for the difference of the discount she would have received

We have processed a refund in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The order had first shipment we received worth $+ 9% tax = $15.24 I paid total $58.06 Per my math $- $= $42.82 In my original complaint, I did not consider the coupon I usedKohls need to pay me $If my math is wrong, they need to explain how they calculated 27.02
Regards,
*** ***

Upon review of order ***, the first package was delivered on November 20th and the second package was delivered on November 24thOur standard shipping time-frame is 3-business days. The order was placed on November 14th, therefore the items were delivered within our promised shipping
time-frameWe respectfully decline her request for additional compensation

Based
on the provided information we are not able to determine the status of the
return creditWe advise the customer to reply with the Kohls.com order number
Once we have this information, we will be able to provide the return details

We respectfully decline our customer's requestWe have determined that the information previously furnished to the credit reporting agencies is accurateA letter has been mailed to the customer

I have already contacted the phone number several times and gave them the information that I haveThis is far from "hassle free return" and I would just like my merchandise back and I will give it to someoneI will be closing my Kohl's charge as well since I have been treated like a thief and directed towards the loss prevention lineLike, I told them several timesI received the cookware set for a gift from my uncle at the end of NovemberMy wife and I did research and purchased a set at Sur la tableWhen I received the set,it was given directly to me in a kohl's boxSince that time, my uncle has passed awayWOULD YOU LIKE ME TO PROVIDE THE DEATH CERTIFICATE? I can do thatWhen I talked to the representatives on the phone, they have asked for additional informationI have provided itThe last time, I said I woulf talk to my grandafther (my uncles father) to see if he had additonal informationHe did notSince I've been treated like a liar, a thief and everything else I would just like my merchandise backI stated this to the representative as well, she stated they could not do thatIt states no where on the receipt that this is the process and says nothing more the "hassle free, no questions asked." I would just like my merchandise back and would no longer like to deal with an organization who treats its customers like thieves.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The issue was not that there were not enough to purchase The issue is that the product is advertised to be twice as much as you actually receive in a package
Regards,
*** ***

A $return has been processed today for order ***We apologize for the inconvenience our customer has experienced