Kohl's Corporation

Upon review of order numbers *** ***, and ***
the orders were canceled due to a Kohls.com pricing errorWhile Kohl's strives to provide
accurate product and pricing
information, unintentional pricing or typographical errors may occurKohl's
reserves the right to correct any errors, inaccuracies or omissions and to
change or update information (including, without limitation, information
related to text, pricing, availability and product descriptions) at any time
without notice (including after you submitted your order and confirmation was
received)In the event that an item is listed at an incorrect price, with
incorrect information, or discounted in error, Kohl's shall have the right, in
its sole discretion, to refuse or cancel any purchased orders placed for that
itemIf your credit card has been charged for any order subsequently
cancelled, Kohl's will issue a credit to your credit cardUnfortunately we are
unable to accommodate the customer’s requestWe apologize for any
inconvenience this may have caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me My credit card has been credited for the amount due
Regards,
*** ***

We received their complaint through a different channel and have advised of our response regarding the concern

We respectfully decline our customer's requestWe have determined that the information previously furnished to the credit reporting agencies is accurateA letter has been mailed to the customer

We stand behind our previous statement

Upon review of his account, our Collections Department tried contacting the customer to advise of the missed paymentWe were unable to mail a notification as we did not have the correct address on fileWe can confirm we have alerted the credit agencies of our update however it does take up to
days for this to reflect on his credit profileThis processing time is set by the credit agenciesWe apologize for any confusion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

With the exception of clearance merchandise, whenever a sale applies at our Kohl's stores it also applies to our websiteOur individual stores and website determine pricing on clearance merchandiseClearance items vary from the website to the store, and not all stores have the same items on
clearanceIn addition, through our markdown optimization program, analysis of sales, selling price and inventory levels will assist in executing the markdown procedureThis procedure may account for the same item, that may be stocked in two different colors, being two different pricesShe is welcome to purchase the item online and use our piin-store feature if this is available for the item

Our records indicate her e-mail address is not linked to her husband's account however the telephone number is linked to both accountsDue to her husband being the primary of the account, he will need to contact our Rewards Department to separate the twoIn addition, we have sent a new card for
her Rewards accountPlease allow 10-business days to receive

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
This matter has since been resolved by the business in reference to complaint ID ***, and find that resolution is satisfactory to me.
Regards,
*** ***

Upon review of order ***, a refund will be processed for the three missing items the customer did not receiveUpon review of the replacement order ***, a credit was processed in the amount of $for the shipping charges on 12/The credit to your charge card will take an average
of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later. We are happy to honor the $Kohl's Cash used on the original order on a new order placed onlineThe customer will need to reply back with new order number so that we can make the necessary adjustments

Our records indicate a check in the amount of $was mailedPlease allow 14-business days to receive thisWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The order had first shipment we received worth $+ 9% tax = $15.24 I paid total $58.06 Per my math $- $= $42.82 In my original complaint, I did not consider the coupon I usedKohls need to pay me $If my math is wrong, they need to explain how they calculated 27.02
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have several cases open with Kohl's customer service explaining that it was an errorOn 11/22/the rewards stated that I used them on 12/1/It also said they expired that day but it was a future dateHere is my incident number from my Kohl's online inquiry :***From the phone call it was ***Both customer service reps said those rewards were not used therefore I reject Kohl's response.
Regards,
*** ***

Based
on the provided information we are not able to determine the status of the
return creditWe advise the customer to reply with the Kohls.com order number
Once we have this information, we will be able to provide the return details

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The issue was not that there were not enough to purchase The issue is that the product is advertised to be twice as much as you actually receive in a package
Regards,
*** ***

We received the customer's complaint via a different channel and she has been advised a gift card will be sent to her for the difference of the discount she would have received

We stand behind our Kohl's Cash policy regarding returns

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We work very hard to accommodate and serve our customers to the best of our abilitiesIn an effort to service customers when help is needed, call boxes are located in four locations throughout each storeThese will assist in paging for assistanceIn addition, we have forwarded this
concern to the store's Management Team for follow up within their storeWe are sorry for the inconvenience experienced