Kohl's Corporation

When a return is processed any discounts used with the original purchase will be reduced from the total refund as it was reduced from the original price of the item to reflect a lower sale priceThis also includes any Kohl's Cash that may have been earned or used with the original purchaseThe
refund amount will be for the actual amount paid for the item with the original transactionWe advise the customer to reply with her original receipt information starting with the date so we may review for any discounts or Kohl's Cash used

We have processed a refund in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any inconvenience

Upon review of order ***, the first package was delivered on November 20th and the second package was delivered on November 24thOur standard shipping time-frame is 3-business days. The order was placed on November 14th, therefore the items were delivered within our promised shipping
time-frameWe respectfully decline her request for additional compensation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint in any way.
I understand that Kohl's tried to reach me by mail and Kohl's was unable to reach me because Kohl's had an incomplete address in its records. That was their fault - not mine. Nonetheless, they reached me by phone - they had a correct phone number for me. When I was reached by phone and explained that I never received a bill, Kolh's still was intent on charging me a late fee, EVEN THOUGH KOHL'S KNEW I NEVER RECEIVED A BILL BECAUSE THEIR RECORDS SHOWED THEIR BILLINGS HAD BEEN RETURNED AND NEVER DELIVERED. This was an attempt at fraud, although I suspect it was just policy to charge a fee whenever someone is late, regardless that the customer was faultless. To my way of thinking, this requires the first of three changes in Kohl's collection policies. DON'T INSIST ON A CUSTOMER PAYING LATE FEES WHEN THE CUSTOMER IS NOT AT FAULT. The second problem was that even though Kohl's knew the customer was faultless having never received a bill because Kohl's records were in error, Kohl's nevertheless reported me to the credit agencies as a deadbeat creditor. This should never have occurred - although I suspect Kohl's personnel were just following policy. But this is the second policy change that needs to be implemented - NO REPORT OF A CREDIT VIOLATION WHEN KOHL'S ITSELF CREATED THE SITUATION. The fault is Kohl's in this case, not the customer. The third problem is that even thougbh Kohl's knew it filed an erroneous credit report on me, they made no effort to correct the error. Instead I received a notice from Experian that Kohl's had listed me as a bad creditor and that I should contact them to get the problem resolved. So I made another call to Kohl's to initiate action on their part to correct the erronoeus credit report. As good corporate citizens - as I'm sure Kohl's is - it should be Kohl's obligation to correct errors in a credit report that Kohl's initiated erroneously. In essense, Kohl's policy is to be complacent - it does not care - what happens to a customer's credit becuase of a bad credit rating that Kohl's itself caused erroneously. So this is the third policy revision - THE COMPANY MUST CONTACT THE CREDIT AGENCIES ON ITS OWN INITIATIVE WHEN THE COMPANY DISCOVERS THAT IT MADE AN ERROR IN REPORTING SOMEONE AS A BAD CREDITOR RATHER THAN PUT THE BURDEN ON THE INNOCENT CREDITOR - I point out that in most cases, customers would be oblivious to the fact that Kohl's filed a bad report on them (since most people don't have credit watchdogs like Eperian). Get your act together, Kohl
*** ***

A $return has been processed today for order ***We apologize for the inconvenience our customer has experienced

We can confirm a refund was processed back to the form of tender used on 10/08/The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I didn't see any efforts from Kohl's to resolve my case
Regards,
*** **

Upon review, we can confirm a pirequest has been scheduled and the item has been retrievedOnce it reaches our Fulfillment Center, a refund will be processed back to the form of tender usedWe are happy to honor the original sale price of a replacement orderWe apologize for any
inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon review of the customer's account, the customer was advised and agreed to pay $to bring account current and have a late fee waived of $however a payment of $was receivedDue to the agreed upon amount not being paid, the late fee was not waivedWe have waived the balance on
the account that included the late fees however we are unable to update the credit report as the agreement was broken by the customer initially

The
requirement of each rebate is set up and specific to each vendor of our
merchandiseWe realize that the merchandise is to be a gift; we would be happy
to credit her for the rebateWe will be sending the customer a $gift card
via mailPlease allow 10-business days to
receive thisWe apologize for any inconvenience

I have already contacted the phone number several times and gave them the information that I haveThis is far from "hassle free return" and I would just like my merchandise back and I will give it to someoneI will be closing my Kohl's charge as well since I have been treated like a thief and directed towards the loss prevention lineLike, I told them several timesI received the cookware set for a gift from my uncle at the end of NovemberMy wife and I did research and purchased a set at Sur la tableWhen I received the set,it was given directly to me in a kohl's boxSince that time, my uncle has passed awayWOULD YOU LIKE ME TO PROVIDE THE DEATH CERTIFICATE? I can do thatWhen I talked to the representatives on the phone, they have asked for additional informationI have provided itThe last time, I said I woulf talk to my grandafther (my uncles father) to see if he had additonal informationHe did notSince I've been treated like a liar, a thief and everything else I would just like my merchandise backI stated this to the representative as well, she stated they could not do thatIt states no where on the receipt that this is the process and says nothing more the "hassle free, no questions asked." I would just like my merchandise back and would no longer like to deal with an organization who treats its customers like thieves.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The store said nothing about a return receipt, when we brought the poufs back. This must be a scam
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We are unable to locate an order or details regarding his concernPlease reply with the order number or e-mail address listed on the order so that we can research this concern further

For kohl's to expect the customer to keep doing more and more legwork to resolve an issue they created is excessiveThe situation with *** *** *** ***s has been explained to them several timesNot sure what aspect kohl's is failing to comprehendThe worst part is their refusal to do anything unless I keep up the pressure and do their work for them
The part of waiting up to days for kohl's to do nothing and possibly have the problem resolved with NO effort on behalf of kohl's is the showing the utmost caveat emptor
The point kohl's is making is clear, but I do NOT work for kohl'sConsidering my time and aggravation, the amount is almost, ALMOST, not worth the effort for what kohl's expects from their customersAt least it is giving great stories to tell all my friends, relatives, contacts and everyone else I get the chance to share it with
Kohl's is requesting I do nothing for up to days so they can do nothing is not acceptableThis is obviously kohl's business practice, but it is a practice that is not acceptable to consumers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The return policy said it is free. Hassle free means the merchandiser will cover all the cost in the shipping like Amazon fee returnAnd the prepaid label didn't say who pay the prepaidTo me it is a kind of cheating and it is not Hassle free since consumer need worry about pay shippingI would like the merchandiser cover my return shipping charge
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** **

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We encourage her to contact our Rebate Center at www.kohlsrebates.com or call ###-###-#### with her purchase informationWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was no offer - Kohls.com clearly could care less about their customers They apologize for any disappointment I'll be sure to share their sentiments with anyone who will listen
Regards,
*** ***

Upon review of order *** we can
confirm a refund was processed
for $on 10/14/for the pants she ordered but never received At this time our records do not indicate any new orders for the desired merchandiseI would advise the customer contact Kohls.com Customer Service at ###-###-#### if she needs assistance ordering the merchandise again