Kohl's Corporation

We work very hard to accommodate and serve our customers to the best of our abilitiesIn an effort to service customers when help is needed, call boxes are located in four locations throughout each storeThese will assist in paging for assistanceIn addition, we have forwarded this
concern to the store's Management Team for follow up within their storeWe are sorry for the inconvenience experienced

Our records indicate her e-mail address is not linked to her husband's account however the telephone number is linked to both accountsDue to her husband being the primary of the account, he will need to contact our Rewards Department to separate the twoIn addition, we have sent a new card for
her Rewards accountPlease allow 10-business days to receive

Upon review of his account, our Collections Department tried contacting the customer to advise of the missed paymentWe were unable to mail a notification as we did not have the correct address on fileWe can confirm we have alerted the credit agencies of our update however it does take up to
days for this to reflect on his credit profileThis processing time is set by the credit agenciesWe apologize for any confusion

We stand behind our Kohl's Cash policy regarding returns

With the exception of clearance merchandise, whenever a sale applies at our Kohl's stores it also applies to our websiteOur individual stores and website determine pricing on clearance merchandiseClearance items vary from the website to the store, and not all stores have the same items on
clearanceIn addition, through our markdown optimization program, analysis of sales, selling price and inventory levels will assist in executing the markdown procedureThis procedure may account for the same item, that may be stocked in two different colors, being two different pricesShe is welcome to purchase the item online and use our piin-store feature if this is available for the item

Upon review, we can confirm a pirequest has been scheduled and the item has been retrievedOnce it reaches our Fulfillment Center, a refund will be processed back to the form of tender usedWe are happy to honor the original sale price of a replacement orderWe apologize for any
inconvenience

Upon review of order ***, a refund will be processed for the three missing items the customer did not receiveUpon review of the replacement order ***, a credit was processed in the amount of $for the shipping charges on 12/The credit to your charge card will take an average
of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later. We are happy to honor the $Kohl's Cash used on the original order on a new order placed onlineThe customer will need to reply back with new order number so that we can make the necessary adjustments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I didn't see any efforts from Kohl's to resolve my case
Regards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have several cases open with Kohl's customer service explaining that it was an errorOn 11/22/the rewards stated that I used them on 12/1/It also said they expired that day but it was a future dateHere is my incident number from my Kohl's online inquiry :***From the phone call it was ***Both customer service reps said those rewards were not used therefore I reject Kohl's response.
Regards,
*** ***

We can confirm a refund was processed back to the form of tender used on 10/08/The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

If the customer has not had any success with the provided
steps we advise her to either e-mail our Rewards Department at [email protected]
or call their Customer Service Contact Center at ###-###-####One of our
associates will be able to walk the customer through the registration process
step by step

We apologize for the inconvenience experiencedWe were able to verify the purchase and have mailed a $gift card to the customerPlease allow 10-business days to receive it

For kohl's to expect the customer to keep doing more and more legwork to resolve an issue they created is excessiveThe situation with *** *** *** ***s has been explained to them several timesNot sure what aspect kohl's is failing to comprehendThe worst part is their refusal to do anything unless I keep up the pressure and do their work for them
The part of waiting up to days for kohl's to do nothing and possibly have the problem resolved with NO effort on behalf of kohl's is the showing the utmost caveat emptor
The point kohl's is making is clear, but I do NOT work for kohl'sConsidering my time and aggravation, the amount is almost, ALMOST, not worth the effort for what kohl's expects from their customersAt least it is giving great stories to tell all my friends, relatives, contacts and everyone else I get the chance to share it with
Kohl's is requesting I do nothing for up to days so they can do nothing is not acceptableThis is obviously kohl's business practice, but it is a practice that is not acceptable to consumers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The store said nothing about a return receipt, when we brought the poufs back. This must be a scam
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We received the customer's complaint through a different channel and have resolved directly with herWe consider this matter closed

Upon review of order *** we can
confirm a refund was processed
for $on 10/14/for the pants she ordered but never received At this time our records do not indicate any new orders for the desired merchandiseI would advise the customer contact Kohls.com Customer Service at ###-###-#### if she needs assistance ordering the merchandise again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
"First the order total was $before which is greater than $50, the payment methods I used were $of Kohls cash and $on my credit card I think you are implying that Kohls cash is a coupon and not a payment method, if that is the case then calling it cash and reflecting it as a gift card is misleading a deceiving practice to trick consumers into thinking they have a gift card when they do not.Second there was an error in your system because I clicked 'confirm checkout' on a page that only had one item in my cart but then you went ahead and ordered a seperate item I did not order both and if you ask me to confirm my purchase it is shady to then go and change the items in my cart before charging me I do not plan to ever enter a Kohls after this incident, if you send me a shipping label I will gladly return the item."
Regards,
*** ***

It has been brought to our attention that several third parties are offering Kohl's gift cards through pop-ups and direct emailsPlease be assured that Kohl's is not affiliated with any of these organizations, and we do not endorse or sponsor their programsUnfortunately, these types of emails are
difficult to track and block as the senders regularly change their e-mail addressesWe apologize for any confusion