Kohl's Corporation

Upon review of the order ***, the package was delivered to his local post office in which the customer was advised to contact them to obtain the package on several different occasionsDue to the package not being retrieved by the customer, the order was shipped back to our Fulfillment
CenterA refund was processed for the order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
"First the order total was $before which is greater than $50, the payment methods I used were $of Kohls cash and $on my credit card I think you are implying that Kohls cash is a coupon and not a payment method, if that is the case then calling it cash and reflecting it as a gift card is misleading a deceiving practice to trick consumers into thinking they have a gift card when they do not.Second there was an error in your system because I clicked 'confirm checkout' on a page that only had one item in my cart but then you went ahead and ordered a seperate item I did not order both and if you ask me to confirm my purchase it is shady to then go and change the items in my cart before charging me I do not plan to ever enter a Kohls after this incident, if you send me a shipping label I will gladly return the item."
Regards,
*** ***

Our Corporate Refund Department has tried to reach out to her on several different occasions and have been unable to leave a message due to the mailbox being fullA represntative from this depatment will reach out to her again

Upon review of the Kohl's Charge application, the Social Security number she entered was off by one digit in the front and due to this the application was deniedOur Customer Service Department has updated the Social Security number and the application was approved however she will still receive a
decline letter as it was mailed out on October 6, We advise the customer to disregard this letter

We received the customer's complaint through a different channel and have resolved directly with herWe consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have talked to the returns department and have transcripts of the conversations and nothing specifies more information needed, just that they can not help meIf more information is needed, then it would be in the system and I would have been told when I call or email
Regards,
*** ***

Upon review of the incomplete order ***, we were able to retrieve the gift card numbers and verify the remaining balanceWe have mailed four gift cards in the amount of $each to the address listed on this complaintPlease allow 10-business days to receive themWe apologize for any
inconvenience caused

If the customer has not had any success with the provided
steps we advise her to either e-mail our Rewards Department at [email protected]
or call their Customer Service Contact Center at ###-###-####One of our
associates will be able to walk the customer through the registration process
step by step

It has been brought to our attention that several third parties are offering Kohl's gift cards through pop-ups and direct emailsPlease be assured that Kohl's is not affiliated with any of these organizations, and we do not endorse or sponsor their programsUnfortunately, these types of emails are
difficult to track and block as the senders regularly change their e-mail addressesWe apologize for any confusion

We apologize for the inconvenience experiencedWe were able to verify the purchase and have mailed a $gift card to the customerPlease allow 10-business days to receive it

Upon review of Kohls.com order *** the customer earned $in Kohl's Cash which he used on 12/20/ The refund was reduced due to the redemption of the Kohl's Cash. This information is outlined in our return and Kohl's Cash policyWe will not accommodate the
customer's request for a full refund

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The collections department won't listen and is disrespectfulAll Kohls can say is contact them because they know what they are doing is unethical and illegalThey are not trying to make a resolutionYou guys have over 180 negative complaints about Kohl'sI refuse to let this harassment continue as it is illegal to do what they are doingI will conduct a complaint to the general attorneys office as a follow upThank you for your time Revdex.com
Regards,
*** ***

We have partnered with our Corporate Refund Department to have the Kohl's Merchandise Credit cancelledA check will be mailed to the customer for the return amountWe advise the customer they will receive the check in 5-business days

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our records indicate our Corporate Refund Department tried to contact her regarding her concern recentlyWe advise the customer to reach out to this department directly for additional assistanceThey can be reached at ###-###-####We apologize for any inconvenience

We have confirmed the Blue Kohl's Cash is in the amount of $We have also processed the requested update regarding the name change in our system

The refund was split between tenders as a portion was paid for using unused Kohl's cashOur POS determine the amount received based off of the portion of unused Kohl's Cash

We received the customer's complaint through a different channel and have resolved the issue directly with the customerWe consider this matter closed

Our records indicate this matter has been resolved with our Customer Service Department as they were able to receive verification from his wife to release information to him on the account

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***