Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response was sorry I felt pressured from someone asking me if I wanted a credit card. What happened is I was harassed and embarrassed and lied toShe put me in a position where a large group of customers were and Asked meI said noShe then asked againI said noI told her I would not get approved bc I have bad credit in front of this group of peopleYet she pressed guaranteeing me $ She said it like it was a $gift card promotion to sign upI still said noThen she said she hated doing her job but she needs to and to help an old woman outAll in a line of customersShe not only badgered me She baited and switched me into thinking that if I applied for a credit card I would get at least $gift card even if I wasn't approvedAs a gift for just applying. Your response is insultingI hope you take this complaint seriously$was promised to me from this ladyI feel like I desrve more bc of how loyal of a customer I have been for years and because of how horrendous of an experience this was.
Regards,
*** ***

We have processed a refund for order *** in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterOnce the item is delivered, we will schedule a UPS
pito retrieve the order at no cost to youWe apologize for any inconvenience

The refund was reduced as a 20% of discount was used and $of the earned $in Kohl's Cash was usedPer our Kohl's Cash policy, a return made where Kohl's Cash was earned and/or redeemed will be reduced the amount used

As previously advised, an order was attempted and never submittedWhen attempting to place an order, you are able to enter the payment information prior to submitting as wellThe refund was sent to the customer as previously advisedWe are happy to honor $off a future purchase

Our records indicate an order was placed, ***, honoring the listed incorrect sale priceWe consider this matter resolved

Upon review, the order was cancelled due to the item being out of stockThe customer spoke with our Customer Service Department who credited the customer's Rewards account to receive a $certificate as a replacement for the loss of her Kohl's CashIf the customer would like to place a new order,
we are happy to credit the $to the new order and cancel the certificate

We apologize for any inconvenience our customer has experiencedIf our customer would please provide the order number and the issue he is experiencing with the order, we will be able to further research his concern

For
the security and protection of our customer's account information, we are
unable to communicate detailed account information via e-mail with a third
partyWe recommend the customer advise her husband to contact
our customer service line ###-###-####
directly for
assistance regarding this matter

Upon review of the order ***, we
have already advised our customer that a credit return was processedWe advise
our customer that returns may take 14-business days to post to most major
credit card accounts. We apologize for the inconvenience, and poor customer
service
experience

Revdex.com:If Kohl's will replace the damaged item, accept the gift card, and NOT demand a credit card number I will accept their responseIF however, when I attempt to reorder the replacement item and Kohl's demands a credit card number I WILL be contacting the Revdex.com again!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory ONLY IF Kohl's does NOT demand a credit card number when I attempt to replace the order!
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.A new address was providedMatter not considered closed
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Upon review of the Kohl's Charge account, there were two payments made in December for $each however there was no payment made in January which is why a late fee was assessedUnfortunately, our customers are unable to pay their account ahead therefore a payment must be made closer to the due
dateThe payment was due on January 22ndWe have received a payment of $on January 30thThis payment will count for the customer's February payment therefore the next payment will be due on March 22ndIn addition, we have waived the late fee assessedWe apologize for any inconvenience

Here are the highlights of our return policy when a receipt is not present:
•A full refund on your original tender if you paid with a Kohl's Charge or any other major credit card•An even exchange•A Kohl's Merchandise Credit based on the lowest 13-week sale price•A corporate-issued refundThis
information is listed online and in-storeWe stand behind the refund given to the customerWe are unable to void the return as it has already been processed

I have tried thisI have been told after being on the phone for long periods of time that they have checked
I have been told that the account I have is active and there are no problems
I have been told that I do not have an account but can open one at any time
It is become very obvious that this has been a colossal waste of timeI am deeply disappointedI can remember a time that the Revdex.com stood for the customer not the company
I can remember a time when a company that committed fraud would not be able to walk away from it
I guess the Revdex.com is no longer the consumer advocate that it used to be
Fortunately there are other avenues such as *** ***, the TV consumer advocates, etcthat I can pursue
They have cheated meYou are allowing it
We evidently need better laws and more regulations against the dishonest companies that promise but don't deliverThis should have been solvedThey promised me rewards if I bought their merchandiseThey have blocked me from opening the account and are refusing to fix the problems
I have stated repeatedly that I have followed all of their directionsI have sent emailsI have made phone callsThe end result is no helpThe dishonest company wins with the blessings of the Revdex.comThey should be required by law to provide what they have promised

We advise the customer to return to the store with a copy of this complaint indicating our responseAs stated we are able to lopurchases made via a Kohl's Charge account as far as monthsWe are unable to process a refund without the physical merchandise

Our records indicate, there were several different purchase attempts made for the same item which violates our purchase limits with specific itemsThis information is listed on our kohls.com as well as all of our sales advertisementsWe have removed the restriction however we will continue to
monitor for quantity limit abuse and that we have the right at any time to deny him from making purchases on our site

We stand behind our previous statementWe are unable to reimburse her overdraft fees

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told back on 9/3/that I would be receiving a merchandise credit in 10-14 business days thenI never received it, I had to call back to find out what was going on 9/A month later I am still waiting on the merchandise credit! Instead of just re-ordering the items with the merchandise credit like I was told on 9/29, they just mailed me out another merchandise creditI don't understand why I have to wait more days on a merchandise creditIf there was an issue with you sending me the merchandise credit the first time I would think the solution would be to overnight me the merchandise credit with a tracking number to ensure I received it or just re-order the items I wantInstead I have to wait to see if I will even get the merchandise credit in the mail this timeIts a month later and I am still waiting on the items that I need by the end of this monthAt this point I don't think I will get the items that I need by 10/because I have to wait to see if I will even get the merchandise credit in the mailI explained this situation when I called on 9/and that is when I was told that I could just call customer service and they would re-order the items for me using that merchandise creditThis is a lot of back and forth when all this can be prevented if Kohl's would just re-order the items that I need
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Seeing as how the response from Kohl's was essentially the same response I received via mail, this does not resolve my issueKohl's refuses to accept responsibility for their mistake and this act of injustice goes to show the type of poor customer service they provideKohl's claims that they record every phone call made to their customer service department, so the proof of their mistake could be verified by their own representative should they decide to listen to the conversationIn their response to my complaint, Kohl's does not even attempt to resolve the issue by giving a viable explanation as to why they issued an unauthorized charge on my account, why the incorrect payments were refunded, or why a scheduled payment I had for January was cancelled along with my bank account informationThey claim to not have access to my account, which is a gross understatement seeing as how they are able to delete my information whenever they so pleaseThe response I was given in regards to my complaint did not even attempt to answer my complaint, nor had anything to do with why I had sent in a complaintIt read like a blanket statement I'm sure lots of customers receive when they complain about an injustice done to them by Kohl'sI will not let this issue go until I receive compensation for Kohl's taking money from my bank account without my authorizationI look forward to hearing an actual response from Kohl's that answers my complaint.*** ***

Kohl’s Cash has always been valid during the redemption periods listed on the coupon only, as we want to allow all customers' the opportunity to take full advantage of this promotion. However as of August 1st, we began enforcing this policy and allowing for a grace period of hours after
date of expiration to accept Kohl's CashHer feedback/concern will be taken into consideration to future changes to our Kohl’s Cash policyWe are unable to compensate for the expried Kohl's Cash