Kohl's Corporation

We received the customer's complaint through a different channel and have resolved the issue directly with the customerWe consider this matter closed

We advise the customer to return to the store with a copy of this complaint indicating our responseAs stated we are able to lopurchases made via a Kohl's Charge account as far as monthsWe are unable to process a refund without the physical merchandise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Seeing as how the response from Kohl's was essentially the same response I received via mail, this does not resolve my issueKohl's refuses to accept responsibility for their mistake and this act of injustice goes to show the type of poor customer service they provideKohl's claims that they record every phone call made to their customer service department, so the proof of their mistake could be verified by their own representative should they decide to listen to the conversationIn their response to my complaint, Kohl's does not even attempt to resolve the issue by giving a viable explanation as to why they issued an unauthorized charge on my account, why the incorrect payments were refunded, or why a scheduled payment I had for January was cancelled along with my bank account informationThey claim to not have access to my account, which is a gross understatement seeing as how they are able to delete my information whenever they so pleaseThe response I was given in regards to my complaint did not even attempt to answer my complaint, nor had anything to do with why I had sent in a complaintIt read like a blanket statement I'm sure lots of customers receive when they complain about an injustice done to them by Kohl'sI will not let this issue go until I receive compensation for Kohl's taking money from my bank account without my authorizationI look forward to hearing an actual response from Kohl's that answers my complaint.*** ***

We stand behind our previous statementWe are unable to reimburse her overdraft fees

We advise the customer to reply with her original receipt information starting with the date so we may review the discounts appliedThe customer is also welcome to return to the store for a breakdown as well

Upon review, the order was cancelled due to the item being out of stockThe customer spoke with our Customer Service Department who credited the customer's Rewards account to receive a $certificate as a replacement for the loss of her Kohl's CashIf the customer would like to place a new order,
we are happy to credit the $to the new order and cancel the certificate

Kohl’s Cash has always been valid during the redemption periods listed on the coupon only, as we want to allow all customers' the opportunity to take full advantage of this promotion. However as of August 1st, we began enforcing this policy and allowing for a grace period of hours after
date of expiration to accept Kohl's CashHer feedback/concern will be taken into consideration to future changes to our Kohl’s Cash policyWe are unable to compensate for the expried Kohl's Cash

Upon review of the customer's Kohl's Charge account, the billing statements are being mailed to the address on file which is the same address that is listed in this complaintWe have not received any returned mail which would indicate the billing statements are being receivedWe can also
confirm a duplicate copy of the most recent billing statement was mailed to the address again to serve as proof the statements are being received

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:If Kohl's will replace the damaged item, accept the gift card, and NOT demand a credit card number I will accept their responseIF however, when I attempt to reorder the replacement item and Kohl's demands a credit card number I WILL be contacting the Revdex.com again!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory ONLY IF Kohl's does NOT demand a credit card number when I attempt to replace the order!
Regards,
*** *** ***

For
the security and protection of our customer's account information, we are
unable to communicate detailed account information via e-mail with a third
partyWe recommend the customer advise her husband to contact
our customer service line ###-###-####
directly for
assistance regarding this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.A new address was providedMatter not considered closed
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Here are the highlights of our return policy when a receipt is not present:
•A full refund on your original tender if you paid with a Kohl's Charge or any other major credit card•An even exchange•A Kohl's Merchandise Credit based on the lowest 13-week sale price•A corporate-issued refundThis
information is listed online and in-storeWe stand behind the refund given to the customerWe are unable to void the return as it has already been processed

We have processed a refund for order *** in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterOnce the item is delivered, we will schedule a UPS
pito retrieve the order at no cost to youWe apologize for any inconvenience

Upon review of the order ***, we
have already advised our customer that a credit return was processedWe advise
our customer that returns may take 14-business days to post to most major
credit card accounts. We apologize for the inconvenience, and poor customer
service
experience

Our records indicate this matter has been resolved with our Customer Service Department as they were able to receive verification from his wife to release information to him on the account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response was sorry I felt pressured from someone asking me if I wanted a credit card. What happened is I was harassed and embarrassed and lied toShe put me in a position where a large group of customers were and Asked meI said noShe then asked againI said noI told her I would not get approved bc I have bad credit in front of this group of peopleYet she pressed guaranteeing me $ She said it like it was a $gift card promotion to sign upI still said noThen she said she hated doing her job but she needs to and to help an old woman outAll in a line of customersShe not only badgered me She baited and switched me into thinking that if I applied for a credit card I would get at least $gift card even if I wasn't approvedAs a gift for just applying. Your response is insultingI hope you take this complaint seriously$was promised to me from this ladyI feel like I desrve more bc of how loyal of a customer I have been for years and because of how horrendous of an experience this was.
Regards,
*** ***

As previously advised, an order was attempted and never submittedWhen attempting to place an order, you are able to enter the payment information prior to submitting as wellThe refund was sent to the customer as previously advisedWe are happy to honor $off a future purchase

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have confirmed the Blue Kohl's Cash is in the amount of $We have also processed the requested update regarding the name change in our system