Kohl's Corporation

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We advise the customer to reply with her original receipt information starting with the date so we may review the discounts appliedThe customer is also welcome to return to the store for a breakdown as well

Upon review of the customer's Kohl's Charge account, the billing statements are being mailed to the address on file which is the same address that is listed in this complaintWe have not received any returned mail which would indicate the billing statements are being receivedWe can also
confirm a duplicate copy of the most recent billing statement was mailed to the address again to serve as proof the statements are being received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
P.S. I need to share with you my visit to the *** *** Kohl's store this morning. First, I must start with that last Friday I found my original sales receipt so then I called the local senior center to arrange a ride to the store. I talked with the senior Store Manager that attempted to void out the previous action however she was unable to do that. Instead she was gave me a Kohl's cash credit for the difference. To that end, I have received a full refund in the amount that was originally spent in store merchandise credit

We received the customer’s complaint through a different channel and has advised her to reply with an order number for the unauthorized charge in the amount of $to research furtherIn addition, when a return is processed any discounts used with the original purchase will be reduced from the
total refund as it was reduced from the original price of the item to reflect a lower sale priceThis also includes any Kohl's Cash that may have been earned or used with the original purchaseThe refund amount will be for the actual amount paid for the item with the original transaction

Interest is determined by the Monthly Percentage Rate and the Balance Subject to Interest RateThe Variable Annual Percentage Rate of 20.74% plus prime (currently 3.25%) making the new variable APR 23.99% is calculated to determine the amount of interest you are assessed when there is a balance present on your accountUpon review of the account, she has carried a balance every month therefore she was charged interest every monthWe recommend the customer refer to her monthly billing statements for referenceIn addition, she was only charged once for $Listed on the illing statement under total interest charged, indicates the total amount charged if there were more than oneIn this case she was charged only once, as in every other monthThe customer will continue to receive an interest charge as long as there is a balance on your account

The customer's feedback/concern will be taken into future consideration regarding our Loss Prevention protocol

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohls did not read the content of the complaint at all. This is what the complaint was about that they are processinga refund of the final amount charged. While doing so, I am have lost all my discounts and rewards that I used for this purchase. I am not looking for refund and I am looking to get the dresses that I ordered fort he amount that was charged. This has happened becasue Kohls lost the package. Please ask them to read the compalints and our desired outcomes. We are not looking for refund
Regards,
Sanjay Gupta

We apologize for the inconvenienceUpon review of the order, the items were shipped via standard shipping which takes an average of 3-business daysWith the package being sent UPS ***, it will take an additional 2-days after the package has been delivered to the customer's local post
officeIf the customer has not received the package by 03/10, we advise her to contact us back

Our records indicate the package was delivered on 02/06/If the customer has not received the package, we advise her to contact us back so that we may research further with our carrier

We advise the customer to contact our Fraud Department at 1-###-###-#### as we are unable to locate any detail regarding his claims

Our customer contacted us on May 13, 2015, and a credit adjustment was applied to our customer's order and we provided a 30% coupon with an apology letter for the inconvenience our customer experienced

We received the customer's complaint through a different channelWe advised the customer an email notification of her online statement is not sent after the payment is dueE-mail notifications are sent approximately hours after the cycle date and no later than days prior to the due
dateWe can also confirm the late fee has been waived from the account

When a return is processed any discounts used with the original purchase will be reduced from the total refund as it was reduced from the original price of the item to reflect a lower sale priceThis also includes any Kohl's Cash that may have been earned or used with the original purchaseThe
refund amount will be for the actual amount paid for the item with the original transactionPer our Kohl's Cash policy, an even exchange can only be done for the exact amount of the return provided/quoted for the customerWe stand behind the return information given to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I stand behind my previous response to Khol's previous response, and consider this complaint NOT resolved
Regards,
*** ***
MESSAGE FROM BUSINESS:
We stand behind our previous response and consider this matter closed

We received the customer's complaint through a different channel and previously advised a credit was applied to her credit card for the two items that qualified for the 50% ff discountIn addition, she was advised to attach a copy of the advertisement indicating all of the same items were 50% off
Once we receive this, we will be able to research this further and apply the necessary credits

As previously stated, a refund
was processed prior to receiving the complaintWe are unable to send items
without and order placed with a form of tender attached as a return was already
processed. We are unable to comply with
your request for a *** ***’s contact informationWe stand behind our
previous response and consider this matter closed

Upon review of his Kohl's Charge account, we can confirm a late fee in the amount of $was waivedWhen any fees are credited to an account, they are removed from the balance not the payment amountWe show the customer is receiving his statements which would also indicate the amount due to pay to
bring the account currentThe due date on the account is the 4th of every monthThere is a current payment due on October 4th in the amount of $If a payment is not received by the due date, a late fee will be assessedWe are unable to adjust the total amount dueOur Cardmember Agreement lists information regarding late fees and minimum payments

Upon review of original order ***, a refund was processed in the amount of $back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or
laterWe apologize for any inconvenienceIf the customer would like to reorder the item we are happy to honor the original sale price of the item

Upon review of her order, a label was created for the missing items however the package was never picked up by our carrierOur records indicate a refund has been processed in the amount of $back to her Visa cardThe credit to your charge card will take an average of seven days to appear
in your accountWhile most credits appear within this time-frame, yours could be sooner or laterIf the customer would like to reorder the items, we are happy to honor the original sale price of the itemsThe customer will need to reply back with new order number so that we can make the necessary adjustments. We apologize for any inconvenience