Kohl's Corporation

The refund was split between tenders as a portion was paid for using unused Kohl's cashOur POS determine the amount received based off of the portion of unused Kohl's Cash

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told back on 9/3/that I would be receiving a merchandise credit in 10-14 business days thenI never received it, I had to call back to find out what was going on 9/A month later I am still waiting on the merchandise credit! Instead of just re-ordering the items with the merchandise credit like I was told on 9/29, they just mailed me out another merchandise creditI don't understand why I have to wait more days on a merchandise creditIf there was an issue with you sending me the merchandise credit the first time I would think the solution would be to overnight me the merchandise credit with a tracking number to ensure I received it or just re-order the items I wantInstead I have to wait to see if I will even get the merchandise credit in the mail this timeIts a month later and I am still waiting on the items that I need by the end of this monthAt this point I don't think I will get the items that I need by 10/because I have to wait to see if I will even get the merchandise credit in the mailI explained this situation when I called on 9/and that is when I was told that I could just call customer service and they would re-order the items for me using that merchandise creditThis is a lot of back and forth when all this can be prevented if Kohl's would just re-order the items that I need
Regards,
*** ***

Our records indicate our Corporate Refund Department tried to contact her regarding her concern recentlyWe advise the customer to reach out to this department directly for additional assistanceThey can be reached at ###-###-####We apologize for any inconvenience

Upon review of the order ***, we are currently working with our Fulfillment Center to locate the returned itemsOnce we locate the items, we will process a return back to the form of tender usedWe apologize for any inconvenience

Upon review, we are unable to locate return details for the item under her name with our Corporate Refund DepartmentWe advise her to reply with the information listed on the her return receipt starting with the date, including the time, so that we can research further

Our customer contacted us on May 13, 2015, and a credit adjustment was applied to our customer's order and we provided a 30% coupon with an apology letter for the inconvenience our customer experienced

Upon review, We confirm the customer as well as his mother-in-law were given the details on how to return an item via mailA gift receipt is not needed for a return only the packing slip is neededThe customer was also advised to mail the item back to us using the return label attached to the
packing slipPer our return policy, when a return is made via nail, it must be sent in a postage paid package/envelopeWe are unable to reimburse the customer for postage paid

Upon review of recent order, we can confirm the items were not properly shipped causing a mis-ship of the orderWe have measures in place to ensure matters as such are reviewed internallyA refund has been processed back to the form of tender usedWe are unable to speed the processing
time of the creditWe apologize for any inconvenience caused

We received the customer’s complaint through a different channel and has advised her to reply with an order number for the unauthorized charge in the amount of $to research furtherIn addition, when a return is processed any discounts used with the original purchase will be reduced from the
total refund as it was reduced from the original price of the item to reflect a lower sale priceThis also includes any Kohl's Cash that may have been earned or used with the original purchaseThe refund amount will be for the actual amount paid for the item with the original transaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I appreciate finally receiving a refund for the items after a month I feel that I should also be compensated for the extra amount I paid in shipping for those two items Those two items took my total to an amount where a higher shipping charge was charged Seeing as how the items never shipped and without them my shipping total would have been lower I feel that Kohls should also refund the difference in shipping While I know this is only a small amount, Kohls is the one who screwed up and never shipped my order so why should they make extra money off of me Also why would you even offer to allow me to reorder an item that clearly is no longer even available Kohls took so long to deal with this issue that the item in all colors and sizes is sold out Had this issue been dealt with in an appropriate time manner I could have reordered However, again because of their issues and incompetence I dont have that optionKohls seems as if they could care less about the issues they have caused in their non-nonchalant response.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
P.S. I need to share with you my visit to the *** *** Kohl's store this morning. First, I must start with that last Friday I found my original sales receipt so then I called the local senior center to arrange a ride to the store. I talked with the senior Store Manager that attempted to void out the previous action however she was unable to do that. Instead she was gave me a Kohl's cash credit for the difference. To that end, I have received a full refund in the amount that was originally spent in store merchandise credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My position is the same as that I originally requested. I wish to be compensated for their unfair practices-the discount that I should have received on my purchaseIf they are not willing to do that, then I expect that a company that believes in such extraordinary customer service as Kohl's claims to have, that an actually person can contact me, tell me that they don't care about my business and close my account.As it stands, I will now be happy to express on social media, word of mouth and any other opportunity how little Kohl's really cares about guest relations, making an attempt to do the right thing or even provide a personalized touch to a complaint.Their responses even to Revdex.com have just been clipped, canned bits of policy rhetoric....no real effort to see that what they actually put forth is "big business as usual" and no real caring as to try and keep their "MVP" customers
Regards,
*** ***

Our records indicate the package was delivered on 02/06/If the customer has not received the package, we advise her to contact us back so that we may research further with our carrier

We have processed a credit back to our customer’s Kohl’s Charge for the
missing items she did not receive with her kohls.com order# ***We
advise our customer to allow 10-business days for the credit to appear on
her Kohl’s Charge accountWe apologize for the inconvenience

We received the customer's complaint through a different channel and previously advised a credit was applied to her credit card for the two items that qualified for the 50% ff discountIn addition, she was advised to attach a copy of the advertisement indicating all of the same items were 50% off
Once we receive this, we will be able to research this further and apply the necessary credits

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenienceUpon review of the order, the items were shipped via standard shipping which takes an average of 3-business daysWith the package being sent UPS ***, it will take an additional 2-days after the package has been delivered to the customer's local post
officeIf the customer has not received the package by 03/10, we advise her to contact us back

Upon review with our Fraud Department, the payments made on the Kohl's Charge account were made from the customer's bank accountin addition, we have agreements made by the customer to make payments on the accountDue to this information, this account was not fraudulently opened but instead opened
by the customer

When a return is processed any discounts used with the original purchase will be reduced from the total refund as it was reduced from the original price of the item to reflect a lower sale priceThis also includes any Kohl's Cash that may have been earned or used with the original purchaseThe
refund amount will be for the actual amount paid for the item with the original transactionPer our Kohl's Cash policy, an even exchange can only be done for the exact amount of the return provided/quoted for the customerWe stand behind the return information given to the customer