Kohl's Corporation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our records indicate the customer has received additional credits on a duplicate order placedIn addition, upon review of order ***, the order shows that the items were deliveredA trace request has been initiated at this time with the carrierOnce we receive details from our carrier, we
will reach out to the customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon review of the order ***, we are currently working with our Fulfillment Center to locate the returned itemsOnce we locate the items, we will process a return back to the form of tender usedWe apologize for any inconvenience

Our records indicate a refund was processed in the amount of $back to the form of tender used on 01/02/The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize
for any inconvenience

Upon review, We confirm the customer as well as his mother-in-law were given the details on how to return an item via mailA gift receipt is not needed for a return only the packing slip is neededThe customer was also advised to mail the item back to us using the return label attached to the
packing slipPer our return policy, when a return is made via nail, it must be sent in a postage paid package/envelopeWe are unable to reimburse the customer for postage paid

We apologize for the inconvenience our customer has experiencedWe have mailed a $Kohl's gift card to our customer today

Upon review of recent order, we can confirm the items were not properly shipped causing a mis-ship of the orderWe have measures in place to ensure matters as such are reviewed internallyA refund has been processed back to the form of tender usedWe are unable to speed the processing
time of the creditWe apologize for any inconvenience caused

Upon review with our Fraud Department, the payments made on the Kohl's Charge account were made from the customer's bank accountin addition, we have agreements made by the customer to make payments on the accountDue to this information, this account was not fraudulently opened but instead opened
by the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I did not save the sale paper because I was assured twice that I would receive the credit to my account My second call was to a supervisor I would like to know if anyone made any form of notation or recording of my callsIf Kohls fails to assist me without the sale paper there is nothing I can do but stop shopping there and let everyone I know on social media what a bad experience I had with their customer NON service.
Regards,
*** ***

Upon review of order ***, we can confirm a return was made for the second item on 01/24/The refund amount was placed back to the customer's Kohl's Charge accountThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within
this time-frame, yours could be sooner or later

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I appreciate finally receiving a refund for the items after a month I feel that I should also be compensated for the extra amount I paid in shipping for those two items Those two items took my total to an amount where a higher shipping charge was charged Seeing as how the items never shipped and without them my shipping total would have been lower I feel that Kohls should also refund the difference in shipping While I know this is only a small amount, Kohls is the one who screwed up and never shipped my order so why should they make extra money off of me Also why would you even offer to allow me to reorder an item that clearly is no longer even available Kohls took so long to deal with this issue that the item in all colors and sizes is sold out Had this issue been dealt with in an appropriate time manner I could have reordered However, again because of their issues and incompetence I dont have that optionKohls seems as if they could care less about the issues they have caused in their non-nonchalant response.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have processed a credit back to our customer’s Kohl’s Charge for the
missing items she did not receive with her kohls.com order# ***We
advise our customer to allow 10-business days for the credit to appear on
her Kohl’s Charge accountWe apologize for the inconvenience

Upon review, we are unable to locate return details for the item under her name with our Corporate Refund DepartmentWe advise her to reply with the information listed on the her return receipt starting with the date, including the time, so that we can research further

In order to provide the best resolution for the customer, we advise her to reply with the store location information where the incident happened so that we may research this further

Kohl's is proud to offer a "No Questions Asked - Hassle Free" return policyCustomers' have two return options available for their online order; in-store or by mailTo return merchandise in-store, simply bring the item and packing slip to the Customer Service desk of any Kohl's store near
you. If the customer prefers to return by mail, fill out the return form that accompanied the purchase and pack the merchandise and receipt into a sturdy boxThen, apply the supplied return labelUnfortuanaly, all returns mailed back to us must be shipped back prepaid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My position is the same as that I originally requested. I wish to be compensated for their unfair practices-the discount that I should have received on my purchaseIf they are not willing to do that, then I expect that a company that believes in such extraordinary customer service as Kohl's claims to have, that an actually person can contact me, tell me that they don't care about my business and close my account.As it stands, I will now be happy to express on social media, word of mouth and any other opportunity how little Kohl's really cares about guest relations, making an attempt to do the right thing or even provide a personalized touch to a complaint.Their responses even to Revdex.com have just been clipped, canned bits of policy rhetoric....no real effort to see that what they actually put forth is "big business as usual" and no real caring as to try and keep their "MVP" customers
Regards,
*** ***

Our Kohl's Cash policy indicates when a return is processed any discounts used with the original purchase will be reduced from the total refund as it was reduced from the original price of the item to reflect a lower sale priceThis also includes any Kohl's Cash that may have been earned or used
with the original purchaseThe refund amount will be for the actual amount paid for the item with the original transactionThe refund the customer received was processed correctly

Our records indicate the customer's Reward certificate was previously e-mailed to the customer on November 30thPlease allow 2-weeks for the certificate to be receivedIn addition, we advise the customer to check her spam folder if she has not received it