Kohl's Corporation

Interest is determined by the Monthly Percentage Rate and the Balance Subject to Interest RateThe Variable Annual Percentage Rate of 20.74% plus prime (currently 3.25%) making the new variable APR 23.99% is calculated to determine the amount of interest you are assessed when there is a balance present on your accountUpon review of the account, she has carried a balance every month therefore she was charged interest every monthWe recommend the customer refer to her monthly billing statements for referenceIn addition, she was only charged once for $Listed on the illing statement under total interest charged, indicates the total amount charged if there were more than oneIn this case she was charged only once, as in every other monthThe customer will continue to receive an interest charge as long as there is a balance on your account

Upon review of his Kohl's Charge account, we can confirm a late fee in the amount of $was waivedWhen any fees are credited to an account, they are removed from the balance not the payment amountWe show the customer is receiving his statements which would also indicate the amount due to pay to
bring the account currentThe due date on the account is the 4th of every monthThere is a current payment due on October 4th in the amount of $If a payment is not received by the due date, a late fee will be assessedWe are unable to adjust the total amount dueOur Cardmember Agreement lists information regarding late fees and minimum payments

We advise the customer to contact our Fraud Department at 1-###-###-#### as we are unable to locate any detail regarding his claims

Upon review of original order ***, a refund was processed in the amount of $back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or
laterWe apologize for any inconvenienceIf the customer would like to reorder the item we are happy to honor the original sale price of the item

As previously stated, a refund
was processed prior to receiving the complaintWe are unable to send items
without and order placed with a form of tender attached as a return was already
processed. We are unable to comply with
your request for a *** ***’s contact informationWe stand behind our
previous response and consider this matter closed

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohls did not read the content of the complaint at all. This is what the complaint was about that they are processinga refund of the final amount charged. While doing so, I am have lost all my discounts and rewards that I used for this purchase. I am not looking for refund and I am looking to get the dresses that I ordered fort he amount that was charged. This has happened becasue Kohls lost the package. Please ask them to read the compalints and our desired outcomes. We are not looking for refund
Regards,
Sanjay Gupta

Our records indicate the customer has received additional credits on a duplicate order placedIn addition, upon review of order ***, the order shows that the items were deliveredA trace request has been initiated at this time with the carrierOnce we receive details from our carrier, we
will reach out to the customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

In order to provide the best resolution for the customer, we advise her to reply with the store location information where the incident happened so that we may research this further

Upon review of order ***, we can confirm a return was made for the second item on 01/24/The refund amount was placed back to the customer's Kohl's Charge accountThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within
this time-frame, yours could be sooner or later

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I did not save the sale paper because I was assured twice that I would receive the credit to my account My second call was to a supervisor I would like to know if anyone made any form of notation or recording of my callsIf Kohls fails to assist me without the sale paper there is nothing I can do but stop shopping there and let everyone I know on social media what a bad experience I had with their customer NON service.
Regards,
*** ***

We received the customer's complaint through a different channelWe advised the customer an email notification of her online statement is not sent after the payment is dueE-mail notifications are sent approximately hours after the cycle date and no later than days prior to the due
dateWe can also confirm the late fee has been waived from the account

Upon review of her order, a label was created for the missing items however the package was never picked up by our carrierOur records indicate a refund has been processed in the amount of $back to her Visa cardThe credit to your charge card will take an average of seven days to appear
in your accountWhile most credits appear within this time-frame, yours could be sooner or laterIf the customer would like to reorder the items, we are happy to honor the original sale price of the itemsThe customer will need to reply back with new order number so that we can make the necessary adjustments. We apologize for any inconvenience

We apologize for the inconvenience our customer has experiencedWe have mailed a $Kohl's gift card to our customer today

The customer's feedback/concern will be taken into future consideration regarding our Loss Prevention protocol

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I stand behind my previous response to Khol's previous response, and consider this complaint NOT resolved
Regards,
*** ***
MESSAGE FROM BUSINESS:
We stand behind our previous response and consider this matter closed

Kohl's is proud to offer a "No Questions Asked - Hassle Free" return policyCustomers' have two return options available for their online order; in-store or by mailTo return merchandise in-store, simply bring the item and packing slip to the Customer Service desk of any Kohl's store near
you. If the customer prefers to return by mail, fill out the return form that accompanied the purchase and pack the merchandise and receipt into a sturdy boxThen, apply the supplied return labelUnfortuanaly, all returns mailed back to us must be shipped back prepaid

Our records indicate a refund was processed in the amount of $back to the form of tender used on 01/02/The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize
for any inconvenience

Our Kohl's Cash policy indicates when a return is processed any discounts used with the original purchase will be reduced from the total refund as it was reduced from the original price of the item to reflect a lower sale priceThis also includes any Kohl's Cash that may have been earned or used
with the original purchaseThe refund amount will be for the actual amount paid for the item with the original transactionThe refund the customer received was processed correctly

Our records indicate that on November 29, 2014, we sent our customer an email advising the credit may be delayed to the customer's bankcard due to a system error. While we are working to resolve this matter, we do not have an estimated time for the resolutionWe
advised the customer if she does not want to wait, we are happy to provide a Kohl's Merchandise Credit in the amount of $The KMC would arrive in the mail within business daysWe advised the customer if they wanted the KMC to reply via email with the email historyNo reply has been received to dateIf our customer would like the KMC, we advise they please reply to the email that was sent to them on November 29, 2014, with the email history, and we will mail the Kohl's Merchandise CreditWe apologize for the inconvenience