Kohl's Corporation

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
When will the promised outreach take place?
Regards,
*** ***

Upon review, we the customer was not charged a sales tax however we have applied a credit in the amount of $back to the customer's Kohl's Charge accountThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this
time-frame, yours could be sooner or laterWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our records indicate we attempted to contact the customer via
phone to verify the validity of the order to no availThis practice is
implemented to protect our customers Kohl's shall have the right, in its sole discretion, to
refuse or cancel any purchased orders placedThis information is posted on our
websiteAs previously stated we have credited the customer for the Kohl’s’
Cash

We apologize for any inconveniences causedA $credit has been applied back to your Kohl's Charge account as requestedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later

Our records indicate our Corporate Refund Department tried to contact her regarding her concern recentlyWe advise the customer to have the person who returned the item(s) reach out to this department directly for additional assistanceThey can be reached at ###-###-####We apologize for any
inconvenience

Upon review of the customer's Kohl's Charge account, we received a payment in the amount of $on February 11, however the due date on the account is the 7th of every monthPayments are posted immediately when they are received to our payment centerWe do not use the post/ship date of
the payment when entering the date receivedPer the Cardmember Agreement signed by the customer, the account will be closed once it reaches a certain amount of time past dueWe are unable to reopen the customer's account

Our records indicate that on November 29, 2014, we sent our customer an email advising the credit may be delayed to the customer's bankcard due to a system error. While we are working to resolve this matter, we do not have an estimated time for the resolutionWe
advised the customer if she does not want to wait, we are happy to provide a Kohl's Merchandise Credit in the amount of $The KMC would arrive in the mail within business daysWe advised the customer if they wanted the KMC to reply via email with the email historyNo reply has been received to dateIf our customer would like the KMC, we advise they please reply to the email that was sent to them on November 29, 2014, with the email history, and we will mail the Kohl's Merchandise CreditWe apologize for the inconvenience

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Again I asked why No ID theft fraud account takeover investigation was conducted? They keep bring up removing of the credit file and again avoiding the fact that they have not forwarded to me evidence of why they released information to a 3rd party without my knowledge or consent and why they sent billing statements in violation of the fcba to the wrong address, why my address was changed without my knowledge or permission? why they have returned mail? they are willfully attempting to avoid answering my questions or conduct a through fraud investigationThey still have not sent signed credit card receipts, copy of an application or id used when account was opened, copy of billing statements, copies of tape recorded calls or notes on the account, including the recorded call with mr livingston who advised he would delete the account from the bureaus and how he had seen return mail and would accept plus a deletionThey are not happy because I contacted one of their employees on her cell which is allowed by law and now they are angry and upset, they agreed in the past to delete and accept and delete per ** ***this is my last rebuttal then I will request mediation through the Revdex.comI am being reasonable and they are not

Using an auto dialer to harass me is agains the law and that is why Kohl's is being suedI also contacted the consumer protection bureau and the yare investigating the call dialer which is prohibited under the consumer telephone actKohl's need to eliminate using auto dialers and collections department is no help even though I am trying to work it outI can prove that the auto dialer is illegal in this situation

Our records indicate the amount has been placed back to the gift cardIf she has still not receive the credit back to her gift card, please reply with the order number to look into this further

Upon review of order ***, a refund has been processed back to the form of tender used in the amount of $The credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe
apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is a follow up to my Revdex.com complaint ***Kohls responded, however they did not follow through and credit my accountNow I have called Kohls times and this is my second complaintAs a note to kohls - I received the package that they claimed the shoes and pants were shipped inThis small package could not have fit a pair of shoes in itThe shoes were not includedThis is absolutely ridiculousKohls has lost a customer
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have attached a copy of my receipt, which I also faxed to number ###-###-#### on 12/11/at 2:46pm
Regards,
*** ***

We stand behind our previous statements and consider this matter closed

Upon review of the customer's Kohl's Charge account, the balance due in September was $due by the 17th of that monthWe did not receive a payment until October 25, in the amount of $in which the balance was increased to $due to the missed paymentDue to the customer
only paying $160.00, a remaining balance of $was due the following monthOur records do not indicate any additional payments made to the account after the payment made in October We are unable to remove the negative reporting from the credit agencies due to the provided information

We stand behind our previous statementWe are unable to honor refund the difference

With additional research, this was listed at a price of $in error as the original price is $100.00. While Kohl's strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occurKohl's reserves the right to correct any errors,
inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received)In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that itemIf your credit card has been charged for any order subsequently cancelled, Kohl's will issue a credit to your credit cardWe apologize for any inconvenience this may cause you

We sent an electronic update to *** *** *** ***, and *** to remove any negative information that may have been reported in consideration of the circumstances that occurredPlease keep in mind that it may take the consumer credit agencies up to days to reflect the updated
informationA letter has been mailed to serve as evidence of the corrections in process in the interim