Kohl's Corporation

We are unable to release our telephone records at this timeWe have mailed a $gift card to the customerPlease allow 10-business days to receive itWe apologize for any inconveniences

A new Rewards account has been created for herAll information from the old account has been merged to the new accountThis includes the e-mail address as well. The new Rewards account number is ***She will need to log into your shopping account and she will
receive a prompt on the right side of the screen asking to enter your Rewards account number and date of birthWhen she enters her information she is accepting the terms and conditions of the programOnce she visits the store to use her new Rewards account, please provide the POS with the telephone number and she will receive the bonus sign on pointsWe advise the customer to continue to login to the shopping account prior to placing orders online so the points are added correctly

Our records indicate a refund has been processed for the original order and a replacement order has been placedWe are happy to send a $gift card for the loss of her Kohl's Cash due to this errorPlease 10-business days for you to receive the gift cardWe apologize for any inconveniences

We attempted to reach the customer via telephone however was unsuccessfulThe customer is more than welcome to reply via this complaint with any additional questions she may have

Payments must be posted to the account by 7:00pm Central Standard TimeWe stand behind our previous statement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This complaint was closed based on kohl's claiming they were sending the refundThis has not happened and customer service can't confirm that anything was sentKohls needs to refund me or send the item, otherwise this is theft and fraud
Regards,
*** ***

We are happy to schedule a UPS pifor the duplicate items and process an immediate return once they are receivedOur records indicate the customer has requested a packing slip for the orders to be sent to her that has been mailedIn addition, our records do not indicate the customer being
told to keep the items as this is not our procedureWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The customer's account has been disabled and is free to make purchases online

Our records indicate the shoes on our customers account were purchased for $minus a 30% discount, plus tax the total came to $We applied a credit to our customer's account for this amount which generated a credit balance on the accountWe have mailed the credit balance in the
form of a refund checkPlease allow to business days for the check to arrive. We apologize for any inconvenience our customer has experienced
In the future, a return is processed based on the original tender. If the merchandise is purchased using a Kohl's account, the refund needs to be applied to the Kohl's accountIf the account has a zero balance, the credit balance generated from the return is applied to the customer's next purchase or the customer may request the credit balance mailed at any time

Upon review of order ***, we can confirm a return was made for the damaged setThe refund amount was placed back to the customer's Kohl's Charge accountThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this
time-frame, yours could be sooner or laterWe apologize for any inconveniences

A refund will be processed for the initial order *** and advise the customer to either keep the item or dispose of itOur records also indicate a replacement order has been placed for the correct item to be shippedWe apologize for any inconvenience

*** *** *** the customer filed was not in relation to his Kohl's Charge account being used fraudulentlyThe customer advised our representatives of this after further investigationWe have concluded our investigation and as stated, all payments and arrangements link back to the customerWe are unable to deem this as fraud

When a return is processed, the refund is given back in the form that it was paid forIf the customer paid with their debit/credit card, the payment is placed back on the cardIf the purchase was paid for with actual cash, the customer will receive a cash refundWe stand behind the refund given
to the customer

We are unable to send the items without a form of paymentAs stated, a return was processed for the order and may be used as form of payment for a new orderWe confirm the Kohl's Merchandise Credit has been mailed and received

Dear BBS,
I am not satisfied with their response belowI also don't find it truthfulHow can they say they took off my number from their dialer system when they don't even know what it wasI
did not provide it yetI still get calls everyday, times a week, from their number ***
"We have removed the customer's number from our dialer systemWe apologize for any inconvenience."
From ID ***

Our records indicate we received her
complaint through a different channel and have addressed her concernsKohl's
is not responsible for any
personal lost or stolen merchandiseWe stand by our previous statement.
"line-height:115%,"sans-serif">

We
received the customer's complaint via a different channel and her concerns have
already been addressedWe previously provided an accommodation to this
complaintThe acceptance of this accommodation served as a conciliatory end to
the complaintThe customer has also been informed we would not be providing
any additional accommodationsWe stand behind our previous response and
consider this matter closed

Upon review of the order *** we have processed a credit back to the
*** ending in ***We advise our customer that returns may take 14-
business days to post to most major credit card
accountsWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reject because when I PAID OFF the account it was paid off, then BAM, more chargesAnd I am NOT paying an ADDITIONAL $just because I have to pay by debit cardThat's ridiculousThe constant calls from the area code *** phone # are harrassing and they don't say anything and don't leave messagesRESOLVE NOW
Regards,
*** ***