Kohl's Corporation

We sent an electronic update to *** *** *** ***, and *** to remove any negative information that may have been reported in consideration of the circumstances that occurredPlease keep in mind that it may take the consumer credit agencies up to days to reflect the updated
informationA letter has been mailed to serve as evidence of the corrections in process in the interim

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is a follow up to my Revdex.com complaint ***Kohls responded, however they did not follow through and credit my accountNow I have called Kohls times and this is my second complaintAs a note to kohls - I received the package that they claimed the shoes and pants were shipped inThis small package could not have fit a pair of shoes in itThe shoes were not includedThis is absolutely ridiculousKohls has lost a customer
Regards,
*** ***

Our records indicate we attempted to contact the customer via
phone to verify the validity of the order to no availThis practice is
implemented to protect our customers Kohl's shall have the right, in its sole discretion, to
refuse or cancel any purchased orders placedThis information is posted on our
websiteAs previously stated we have credited the customer for the Kohl’s’
Cash

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have attached a copy of my receipt, which I also faxed to number ###-###-#### on 12/11/at 2:46pm
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This complaint was closed based on kohl's claiming they were sending the refundThis has not happened and customer service can't confirm that anything was sentKohls needs to refund me or send the item, otherwise this is theft and fraud
Regards,
*** ***

Our records indicate the shoes on our customers account were purchased for $minus a 30% discount, plus tax the total came to $We applied a credit to our customer's account for this amount which generated a credit balance on the accountWe have mailed the credit balance in the
form of a refund checkPlease allow to business days for the check to arrive. We apologize for any inconvenience our customer has experienced
In the future, a return is processed based on the original tender. If the merchandise is purchased using a Kohl's account, the refund needs to be applied to the Kohl's accountIf the account has a zero balance, the credit balance generated from the return is applied to the customer's next purchase or the customer may request the credit balance mailed at any time

The customer's account has been disabled and is free to make purchases online

Upon review, we the customer was not charged a sales tax however we have applied a credit in the amount of $back to the customer's Kohl's Charge accountThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this
time-frame, yours could be sooner or laterWe apologize for any inconvenience

We attempted to reach the customer via telephone however was unsuccessfulThe customer is more than welcome to reply via this complaint with any additional questions she may have

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We advise the customer to have his wife contact us regarding her account as we are unable to release account information due to his name not being listed on the accountIn addition, a member of this department has tried to contact him at the number listed as we received this complaint
via a different channel. We can be reached at ###-###-####

We advise the customer to reply with purchase information such as the order number or receipt details starting with the date to research this matter furtherOnce we have this information, we will be able to research this matter further

Dear BBS,
I am not satisfied with their response belowI also don't find it truthfulHow can they say they took off my number from their dialer system when they don't even know what it wasI
did not provide it yetI still get calls everyday, times a week, from their number ***
"We have removed the customer's number from our dialer systemWe apologize for any inconvenience."
From ID ***

While Kohl's strives to provide
accurate product and pricing information, unintentional pricing or
typographical errors may occurKohl's reserves the right
to correct any
errors, inaccuracies or omissions and to change or update information
(including, without limitation, information related to text, pricing,
availability and product descriptions) at any time without notice (including
after you submitted your order and confirmation was received)In the event
that an item is listed at an incorrect price, with incorrect information, or
discounted in error, Kohl's shall have the right, in its sole discretion, to
refuse or cancel any purchased orders placed for that itemIf your credit card
has been charged for any order subsequently cancelled, Kohl's will issue a
credit to your credit cardThis information is posted on our websiteWe are unable
to accommodate the customer’s requestWe apologize for any inconvenience this
may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reject because when I PAID OFF the account it was paid off, then BAM, more chargesAnd I am NOT paying an ADDITIONAL $just because I have to pay by debit cardThat's ridiculousThe constant calls from the area code *** phone # are harrassing and they don't say anything and don't leave messagesRESOLVE NOW
Regards,
*** ***

Below are the details of the returns processed and received by the customerAll credits have been placed back to the customer's Kohl's Charge accountThe refund totals were reduced due to discounts and Kohl's Cash used and redeemed with orders
Order *** $returned on
04/19*** 19.99*** 24.99***
***
Order *** $returned on 06/07/14***
Order ***$returned on 06/24/14*** 19.9995014470 24.99*** 14.40Order ***$36.3* returned on 07/07/14*** 25.99***
Order *** $returned on 07/07/14***

We will not be contacting the customer's mother as the complaint was filed by the customer on behalf of his motherAs stated, the customer's mother is welcome to contact our Customer Service Department to resolve her account directly and properly with our representatives

We have previously furnished this information to the customer and stand behind the decision made by our Risk Management DepartmentWe consider this matter closed on our end

We encourage the customer to return the item as we are proud to offer a No Hassle Return PolicyWe are unable to send a new item without a form of paymentAs previously stated to the customer, if they would to purchase a new item to accommodate their request, we will honor off of that
purchaseWe apologize for any inconvenience

A refund was processed prior to receiving the complaint and also indicated in the desired settlement sectionWe are unable to send items without and order placed with a form of tender attached as a return was already processedIf the customer would like to reorder the items, as offered by our previous Customer Service agents, we will honor the sale price and any rewards/discounts they had at the time of the prior order placement