Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The order was placed in Sept Before I contacted Revdex.com, I contacted Kohls at least timesEverytime, Kohls' answer is the same as they reponsed to Revdex.com"We are investigating your case and will get you back"
I do not know how long Kohls will take to investigatebut obviously, more than one year investigation without any result is not efficiant way
I request Kohls to refund me plus the interest with the same rate they charged on me for late fee.]
Regards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10324127, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Order number *** reflects SKU - KitcheAid Classic Plus qtStand Mixer in the color Silverwas suppose to be cancelled by your customer service department, an 1/hours after the order was placed but it never got done even though I was told on the phone that is was cancelledAnd as of 12/only the partial order was received the mixer still hasn't showed up. ***maybe mistakes would be acceptable because we are all humanBut this whole ordeal has been one mistake after anotherFrom sending wrong item, to being told I would get to use my 20% discount and then unable to do itScanning my merchandise credit at the kiosk and it not take itYour customer service department saying my order was cancelled but it never wasLetting me to believe that I was ok to reorder my items and to use my merchandise credit on this orderI have have planned to return your items but until I receive them my money is tied up, I am being charged interest and it is a mistake on your part
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

A refund was processed prior to receiving the complaint and also indicated in the desired settlement sectionWe are unable to send items without and order placed with a form of tender attached as a return was already processedIf the customer would like to reorder the items, as offered by our previous Customer Service agents, we will honor the sale price and any rewards/discounts they had at the time of the prior order placement

Our coupons advise all customers to see a store associate for additional detailsOur store representatives are able to provide details on our exclusions

While Kohl's strives to provide
accurate product and pricing information, unintentional pricing or
typographical errors may occurKohl's reserves the right
to correct any
errors, inaccuracies or omissions and to change or update information
(including, without limitation, information related to text, pricing,
availability and product descriptions) at any time without notice (including
after you submitted your order and confirmation was received)In the event
that an item is listed at an incorrect price, with incorrect information, or
discounted in error, Kohl's shall have the right, in its sole discretion, to
refuse or cancel any purchased orders placed for that itemIf your credit card
has been charged for any order subsequently cancelled, Kohl's will issue a
credit to your credit cardThis information is posted on our websiteWe are unable
to accommodate the customer’s requestWe apologize for any inconvenience this
may have caused

I totally dis agreeSince I have received the Khols cash the stores have always accepted the Khols cash after the dateWhoever has replied to this email is stating they only accepted by the expiration date and that is totally falseI feel I am being ripped off due to a change which a simple email or simple letter would have cleared upIf this is how Khols is going to treat their loyal customers this is very sad I still think they should honor the old Khols cash and not make any exceptions after the Chang on August 1stI'm sure a lot of customer did not knowI would even accept a letter to present to the store to use my Khols cashI am not asking for money I just want what's fairThis is not ten dollars this is eighty dollars I would also like the name of *** *** of Khols and or an address as I will be reaching out to all Please help to resolve thisKhols is a multi billion dollar company, and it's just not fair. ***

We have addressed the customer’s concerns via their *** *** as well as *** *** ***A letter was mailed and received by the customer standing behind our decision

We encourage the customer to return the item as we are proud to offer a No Hassle Return PolicyWe are unable to send a new item without a form of paymentAs previously stated to the customer, if they would to purchase a new item to accommodate their request, we will honor off of that
purchaseWe apologize for any inconvenience

The refund has been processed back to the appropriate forms of tenderWe are unable to change the way the refund was processed

Below are the details of the returns processed and received by the customerAll credits have been placed back to the customer's Kohl's Charge accountThe refund totals were reduced due to discounts and Kohl's Cash used and redeemed with orders
Order *** $returned on
04/19*** 19.99*** 24.99***
***
Order *** $returned on 06/07/14***
Order ***$returned on 06/24/14*** 19.9995014470 24.99*** 14.40Order ***$36.3* returned on 07/07/14*** 25.99***
Order *** $returned on 07/07/14***

We are unable to ship the missing items without a form of payment attachedIn addition, a refund in the amount of $was processed back to the form of tender used with order ***The credit to your charge card will take an average of seven days to appear in your accountWhile most
credits appear within this time-frame, yours could be sooner or laterIf the customer would like to reorder the items, we are happy to honor the original sale price of the item

I have
researched the concerns regarding the customer’s Rewards accountThe e-mail
address and password she previously received assistance
with was for her “My
Kohl’s Charge account; the system used to view your Kohl’s Charge account
informationOur records to do not indicate the customer has ever enrolled in
the Kohl’s Yes2You Rewards program, which is a completely separate entityWe
will be unable to accommodate the request to retroactively provide the customer’s
reward points, as she has never had an account We advise the customer to contact
our Rewards Department directly if she needs assistance enrollingShe may
email them at [email protected] or call their Customer Service Contact Center
at ###-###-####

We will not be contacting the customer's mother as the complaint was filed by the customer on behalf of his motherAs stated, the customer's mother is welcome to contact our Customer Service Department to resolve her account directly and properly with our representatives

We have previously furnished this information to the customer and stand behind the decision made by our Risk Management DepartmentWe consider this matter closed on our end

Kohl's Cash coupons details are documented on each coupon,
as well as our sales flyers that correspond with the Kohl's Cash saleWe regret
any disappointment our Kohl's Cash Coupons may have caused the customerWe
stand behind our previous statement

The 40% off promotional coupon was for a special saleWe are unable to mail a 40% off couponThe customer was free to use the 40% off coupon she had received at the time on a new orderWe respectfully decline the customer's request

We advise the customer to reply with purchase information such as the order number or receipt details starting with the date to research this matter furtherOnce we have this information, we will be able to research this matter further

Upon review of her order, a label was never created for the missing items which means the package was never picked up by our carrierOur records indicate a refund has been processed on 10/13/in the amount of $The credit to your charge card will take an average of seven days to appear in
your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any inconvenience

We advise the customer to have his wife contact us regarding her account as we are unable to release account information due to his name not being listed on the accountIn addition, a member of this department has tried to contact him at the number listed as we received this complaint
via a different channel. We can be reached at ###-###-####

We advise the customer to contact our Rebate Center to check the status of her rebatePlease visit www.kohlsrebates.com or call ###-###-####Please be advised it may take up 7-weeks to receive the rebateThe time-frame is indicated on the rebate form