Kohl's Corporation

We have addressed the customer’s concerns via their *** *** as well as *** *** ***A letter was mailed and received by the customer standing behind our decision

Our records indicate we received her
complaint through a different channel and have addressed her concernsKohl's
is not responsible for any
personal lost or stolen merchandiseWe stand by our previous statement.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10324127, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Order number *** reflects SKU - KitcheAid Classic Plus qtStand Mixer in the color Silverwas suppose to be cancelled by your customer service department, an 1/hours after the order was placed but it never got done even though I was told on the phone that is was cancelledAnd as of 12/only the partial order was received the mixer still hasn't showed up. ***maybe mistakes would be acceptable because we are all humanBut this whole ordeal has been one mistake after anotherFrom sending wrong item, to being told I would get to use my 20% discount and then unable to do itScanning my merchandise credit at the kiosk and it not take itYour customer service department saying my order was cancelled but it never wasLetting me to believe that I was ok to reorder my items and to use my merchandise credit on this orderI have have planned to return your items but until I receive them my money is tied up, I am being charged interest and it is a mistake on your part
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We
received the customer's complaint via a different channel and her concerns have
already been addressedWe previously provided an accommodation to this
complaintThe acceptance of this accommodation served as a conciliatory end to
the complaintThe customer has also been informed we would not be providing
any additional accommodationsWe stand behind our previous response and
consider this matter closed

I totally dis agreeSince I have received the Khols cash the stores have always accepted the Khols cash after the dateWhoever has replied to this email is stating they only accepted by the expiration date and that is totally falseI feel I am being ripped off due to a change which a simple email or simple letter would have cleared upIf this is how Khols is going to treat their loyal customers this is very sad I still think they should honor the old Khols cash and not make any exceptions after the Chang on August 1stI'm sure a lot of customer did not knowI would even accept a letter to present to the store to use my Khols cashI am not asking for money I just want what's fairThis is not ten dollars this is eighty dollars I would also like the name of *** *** of Khols and or an address as I will be reaching out to all Please help to resolve thisKhols is a multi billion dollar company, and it's just not fair. ***

Kohl's Cash coupons details are documented on each coupon,
as well as our sales flyers that correspond with the Kohl's Cash saleWe regret
any disappointment our Kohl's Cash Coupons may have caused the customerWe
stand behind our previous statement

We are unable to ship the missing items without a form of payment attachedIn addition, a refund in the amount of $was processed back to the form of tender used with order ***The credit to your charge card will take an average of seven days to appear in your accountWhile most
credits appear within this time-frame, yours could be sooner or laterIf the customer would like to reorder the items, we are happy to honor the original sale price of the item

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The order was placed in Sept Before I contacted Revdex.com, I contacted Kohls at least timesEverytime, Kohls' answer is the same as they reponsed to Revdex.com"We are investigating your case and will get you back"
I do not know how long Kohls will take to investigatebut obviously, more than one year investigation without any result is not efficiant way
I request Kohls to refund me plus the interest with the same rate they charged on me for late fee.]
Regards,
*** **

Upon review of the order *** we have processed a credit back to the
*** ending in ***We advise our customer that returns may take 14-
business days to post to most major credit card
accountsWe apologize for any inconvenience

Upon review of her order, a label was never created for the missing items which means the package was never picked up by our carrierOur records indicate a refund has been processed on 10/13/in the amount of $The credit to your charge card will take an average of seven days to appear in
your accountWhile most credits appear within this time-frame, yours could be sooner or laterWe apologize for any inconvenience

We are unable to send the items without a form of paymentAs stated, a return was processed for the order and may be used as form of payment for a new orderWe confirm the Kohl's Merchandise Credit has been mailed and received

When a return is processed, the refund is given back in the form that it was paid forIf the customer paid with their debit/credit card, the payment is placed back on the cardIf the purchase was paid for with actual cash, the customer will receive a cash refundWe stand behind the refund given
to the customer

The 40% off promotional coupon was for a special saleWe are unable to mail a 40% off couponThe customer was free to use the 40% off coupon she had received at the time on a new orderWe respectfully decline the customer's request

Our coupons advise all customers to see a store associate for additional detailsOur store representatives are able to provide details on our exclusions

I have
researched the concerns regarding the customer’s Rewards accountThe e-mail
address and password she previously received assistance
with was for her “My
Kohl’s Charge account; the system used to view your Kohl’s Charge account
informationOur records to do not indicate the customer has ever enrolled in
the Kohl’s Yes2You Rewards program, which is a completely separate entityWe
will be unable to accommodate the request to retroactively provide the customer’s
reward points, as she has never had an account We advise the customer to contact
our Rewards Department directly if she needs assistance enrollingShe may
email them at [email protected] or call their Customer Service Contact Center
at ###-###-####

The refund has been processed back to the appropriate forms of tenderWe are unable to change the way the refund was processed

*** *** *** the customer filed was not in relation to his Kohl's Charge account being used fraudulentlyThe customer advised our representatives of this after further investigationWe have concluded our investigation and as stated, all payments and arrangements link back to the customerWe are unable to deem this as fraud

Upon review of order ***, we can confirm a return was made for the damaged setThe refund amount was placed back to the customer's Kohl's Charge accountThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this
time-frame, yours could be sooner or laterWe apologize for any inconveniences

A refund will be processed for the initial order *** and advise the customer to either keep the item or dispose of itOur records also indicate a replacement order has been placed for the correct item to be shippedWe apologize for any inconvenience

Kohl’s strives to offer a variety of promotions that all of
our customers can take advantage ofWe would like to confirm that at this
time, we do not offer customers military discountsThe offering of this
discount is at the discretion of the *** ***We recommend that the
customer
contact their local store and speak with the *** *** directly
regarding any offers that they may have available, as well as for any needed pricing
adjustment