Kohl's Corporation

The charges on your charge card were authorizations that
went to your charge card company when you hit "Place Order"; a
customer's funds will be held for each attempted Kohls.com order, until we are
able to systematically verify the order statusYour credit card company holds
these funds; however, these authorizations will drop automatically within
several business daysIf the customer continues to have pending authorizations
at this time we advise he contact the following phone number ###-###-#### with his bank

We advise the customer to contact our Rebate Center to check the status of her rebatePlease visit www.kohlsrebates.com or call ###-###-####Please be advised it may take up 7-weeks to receive the rebateThe time-frame is indicated on the rebate form

We regret that our customer's experience with us was disappointing. At Kohl's we have an unwavering commitment to service at all points of contactThe majority of our calls are answered by Kohl's AssociatesHowever, on occasion, we rely on vendor partners to provide additional customer
support to guarantee timely responses to all of our customersWe are sorry that the service our customer received did not meet our mutual expectations
While we are unable to change a shipping address after an order has been submitted, we were able to intercept the package with our carrier and rescheduled the order to be delivered to the *** *** addressThe tracking indicates the estimated arrival date for the package is August 27, 2014. We applied a 20% discount to the order on August 23, 2014, for the inconvenience our customer experiencedWe regret our customer did not have a favorable shopping experience with us and hope they allow us another opportunity to serve them in the future

Please disregard the letter received denying the request as we have honored the customer's request

We have
processed a credit back to our customer’s Kohl’s Charge account in the amount
of $for the missing items they did not receive from their Kohls.com
order# ***We advise our customer to allow 10-business days for the
credit to appear on her Kohl’s Charge accountWe
apologize for the
inconvenience

We stand behind our previous resolution and statement to the customerWe appreciate the customer's feedback and will review internally

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
My point was - I already paid for these items Why would I have to pay a second time for items that weren't shipped to begin with? This makes absolutely no sense

We are unable to provide a replacement for the prepaid Visa cardTo accommodate our customer, we have applied a $credit to their Kohl's Charge accountThe credit will be applied to our customer's next Kohl's purchaseWe apologize for the inconvenience our customer has experienced

We advise the customer to return to the store where the purchase was made and request to speak with *** *** *** to have the transaction fixedDue to the transaction being done at the store, it will need to be credited by the storeWe apologize for any confusion

The reason she received courtesy calls from our Collection Department is due to the missed payment on her Kohl's Charge accountIn order to stop the calls, our associates need to enter information into the system advising of when a payment will be made, the amount and method of making the payment
Our records indicate she has provided this information to our representatives and she will no longer receive any calls as long as the payment is received by the due date

We advise the customer to contact the Corporate Refund Department directly to ensure the correct address was listedWe apologize for any confusion

Our records indicate a refund has been processed for the three unwanted orders back to her credit card

Upon review of the order ***, a refund in the amount of $has been processed back to the form of tender usedThe credit to your charge card will take an average of seven days to appear in your accountWhile most credits appear within this time-frame, yours could be sooner or later

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWhat I do not find acceptable and satisfactory is the fact that the company applied the refund and didn't even call or send an email; in fact, I called and emailed them several times trying to rectify the issue and not one person mentioned the refund had already been applied With today's technology, there is no excuse for not knowing and providing excellent customer service to let the customer know what happened I felt they knew but thought it was a game to get me riled up I will NEVER purchase another thing from Khol's.com nor will I take the time to go inside the store I will be closing my account and will be writing reviews of my experience Although it may not put a great dent in getting additional customers or orders but at least it will be visible for ALL to see exactly how screwed up the customer service is for this store You may need to think about hiring someone to come and and facilitate a customer service workshop during a professional development dayFYI
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Kohl's,Through your actions you have clearly shown that you have little care in regards to how you treat your customersThe most recent answer you gave which I consider to be pathetic shows your lack of care for customer issues and a lack of care to what your employees doFrom the way you have handled this situation I believe that this is a common practice you use to train your employees on how to trick customersYou are following the practice of lie cheat and steal followed by deny deny denyThis is something I would expect from a common criminal not a formally well respected storeThe way you have handled this has reinforced my desire to make sure that I spread the word on how awful you treat your customersI do understand why your employees act as they doYou lie about calling my wife you defend the lie and you let your employees lie and defend themThis matter is far from closed and will not be closed until you fix this situationIf you do not attempt to fix the situation not only will your Revdex.com rating go down I will continue to spread the word on how you treat your customersI will explain to everyone how you put forth effort and claim to call however we show proof you never even attempted to call or leave a voice mailThis is where you need to DO YOUR JOBYou get paid to make customers happy and keep them coming back, right now you have a very upset customer who will only grow more and more angry day by day and make sure that they do everything they can to keep other customers from making the same mistake we didThis will in turn drive down your business and increase the business of your competitionIf you do not fix this then you understand the consequences and are basically requesting my wife and I to explain to everyone how you treat your customersI consider this matter OPEN now do your job or find someone else that can
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Upon review of her Kohl's Charge account, the transaction has been voided and there are no pending charges on the accountThe next payment is due on August 16th. We have closed the account per the customer's request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Its bs that a large company isn't biding by the law and just lies to cover its own assetsThe big businesses need to be made accountable for what they doi have since been back in the store and they have removed all the signage that was present at those gamesI will be posting my story all over social mediai gave them a chance to come clean

We apologize to our customer for the inconvenience they have experiencedOur records indicate our customer submitted an order on December 31, According to the tracking information, the shipping information was sent to FedEx on January 2, The order was delivered on January 16,
We regret the order did not arrive in a timely manner. Our records further indicate a return was processed for leather belt on January 17, If the customer is not satisfied with the other item they may return the item to the store or to the Return Center

Our records indicate she has been advised of our pricing disclosure regarding potential errors listed onlineWe are unable to fulfill her order under those circumstancesWe stand behind our previous statementOnce again we apologize for any inconvenience