Kohl's Corporation

Kohl’s strives to offer a variety of promotions that all of
our customers can take advantage ofWe would like to confirm that at this
time, we do not offer customers military discountsThe offering of this
discount is at the discretion of the *** ***We recommend that the
customer
contact their local store and speak with the *** *** directly
regarding any offers that they may have available, as well as for any needed pricing
adjustment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Kohl’s Cash has always been valid during the redemption periods listed on the coupon only as we want to allow all customers' the opportunity to take full advantage of this promotion. However as of August 1st, we will be enforcing this policy and allowing for a grace period of hours
after date of expiration to accept Kohl's CashHis feedback/concern will be taken into consideration to future changes to our Kohl’s Cash policy

We advise the customer to contact the Corporate Refund Department directly to ensure the correct address was listedWe apologize for any confusion

We stand behind our previous resolution and statement to the customerWe appreciate the customer's feedback and will review internally

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reject the business response I already talked to the manager she refused to run my kohls credit card the merchandise is no more than months old,kohls need to call the *** *** store manager.I was not able to respond on the format Revdex.com e mailed to reject the business response that is why I am replying on ur email this way
Regards,
*** ***

We stand behind our previous statement and consider this matter closedWe apologize for any confusion

Our records indicate she has been advised of our pricing disclosure regarding potential errors listed onlineWe are unable to fulfill her order under those circumstancesWe stand behind our previous statementOnce again we apologize for any inconvenience

Upon review of her Kohl's Charge account, the transaction has been voided and there are no pending charges on the accountThe next payment is due on August 16th. We have closed the account per the customer's request

We advise the customer to reply with the numbers at the top of the purchase receipt (beginning with the purchase date), or Kohls.com order number with product information to verify the rebateThe customer is also welcome to attach a copy of the receipt to this complaint as well. We
apologize for any inconvenience

Upon review, the account was opened in June in which the customer received a 20% off discount for opening the account and applying the purchase to the account as wellWe advise the customer to attach a copy of her bank statement showing the additional charge to her credit cardThe purchase
amount of $was due by 07/however we did not receive a payment until 09/27/Per our Cardmember Agreement, if a payment is not received by the due date, a late fee is assessed as well as an interest chargeWe received returned mail on the account therefore we sent an electronic update to Experian, Trans Union, Equifax, and Innovis to remove any negative information that may have been reported in consideration of the circumstances that occurredPlease keep in mind that it may take the consumer credit agencies up to days to reflect the updated informationIn addition, we can confirm the account is closed with a zero balance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Like one officer said, you can clearly see she didn't intend to steal the watchCompany should teach Loss Preventive Team that SOMETIME people make mistakes and not be so judgemental
Regards,
*** ***

At this time we have addressed both the customer's price match inquiry as well as his concerns with *** *** ***All this information was carefully reviewed and researched with the appropriate departments internallyAt this time we do not deem a call from *** *** *** as necessaryWe consider this matter closed

The customer was previously advised of our return optionsKohl's is proud to offer our "No Questions Asked - Hassle-Free" return policy for all purchasesThere are no time restrictions for returnsTo return or exchange an item purchased online, bring the item and your packing slip to the Customer
Service Desk of any Kohl's store near youNo receipt is needed for Kohl's Charge purchasesWe can locate Kohl's Charge purchases up to months after the purchase date, and the credit can be applied to your accountNon-Kohl's Charge purchases, or purchases made outside the month timeframe qualify for a Kohl's Merchandise Credit or a corporate-issued refundIn addition, our customer service representatives, for the security and protection of the customers', verify account specific information regarding their Kohl's Charge account

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I contacted both Kohl's rebate department and ***I was told by *** that my rebate information was submitted incorrectly by Kohl's which is why I have not received the rebateThis is Kohl's fault, and they should fix the problem.
Regards,
*** ***

We received his complaint through a different channelWe have determined that the information previously furnished to the credit reporting agencies is accurateUpdating the information will create inaccurate representation of the status of the account with usThe integrity of the credit reporting
system relies on the validity of the information furnished; therefore, we are unable to comply with his request to update this information with the credit reporting agenciesThis information was previously communicated to the customer

We are unable to determine if the item return was listed on the receipt listedIn addition, we have checked our records and there has only been one item returned from the attached receiptDue to this, the item the customer returned was without a receipt therefore the refund given is consistent with our return policyAgain, we stand behind the refund processed in-store

Upon review of order ***, we have forwarded this concern to our Systems Team as there may be a mwith the sKu numbersIn addition, a refund has been processed back to the form of tender used in the orderUpon review of his new order ***, the item is currently still in transit
therefore we will process a refund for the incorrect item as wellHe is welcome to keep the item or donate it at his own leisureWe encourage the customer to check back within a few weeks once the sKu/description issue has been resolvedWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] They didn't tell the truthAs the imaged I attached in my last responseThey didn't inform me they couldn't fulfill the entire order until Dec.8th, 2014, not Dec.4th, they referred to
Regards,
*** ***

We received the customer's complaint through a different channel and are standing behind our previous decisionWe emphasize with the customer's situation but we are unable to update her credit report as this was not a Kohl's error