Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I still did not receive a refund
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We advise the customer to reply with the numbers at the top of the purchase receipt (beginning with the purchase date), or Kohls.com order number with product information to verify the rebateThe customer is also welcome to attach a copy of the receipt to this complaint as well. We
apologize for any inconvenience

As a courtesy we have applied a credit back to the customer's Kohl's Charge account in the amount of $We advise the customer to keep in mind, per our policy, we can apply up to 15% off in addition to the item being adjusted

We stand behind our previous statement and consider this matter closedWe apologize for any confusion

Kohl’s Cash has always been valid during the redemption periods listed on the coupon only as we want to allow all customers' the opportunity to take full advantage of this promotion. However as of August 1st, we will be enforcing this policy and allowing for a grace period of hours
after date of expiration to accept Kohl's CashHis feedback/concern will be taken into consideration to future changes to our Kohl’s Cash policy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
They already have the receipt informationI already told them that I did not use any Kohl cards on the original purchaseThey do not take responsibility on the treatment of me in there storesAs it stands they are thieves and they stole $from meI will never go in any Kohl's stores again and I will be telling everyone I know not to go in any Kohl's stores because they steal your money and then lie about itI do have the original receipt but I will not play this cat and mouse game on information they already have

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reject the business response I already talked to the manager she refused to run my kohls credit card the merchandise is no more than months old,kohls need to call the *** *** store manager.I was not able to respond on the format Revdex.com e mailed to reject the business response that is why I am replying on ur email this way
Regards,
*** ***

The reason she has received courtesy calls from our Collection Department is due to the missed payment on her Kohl's Charge accountIn order to stop the calls, our associates need to enter information into the system advising of when a payment will be made, the amount and method of making the
paymentIf the customer is unable to make a payment, we encourage her to contact our Collections Department to set up some sort of a payment arrangement on the accountThey can be reached at ###-###-####

We received the customer's complaint via different channel and confirmed the 40% off adjustment has been credited

Our trace results indicate her order was delivered to her local post office in *** ** on 10/02/and delivered to your address on 10/02/Please contact your local post office for further information regarding the status of your package with tracking number ***
If you have already contacted your local post office regarding your package, contact us backWe apologize for the delay

Upon review of order ***, we have forwarded this concern to our Systems Team as there may be a mwith the sKu numbersIn addition, a refund has been processed back to the form of tender used in the orderUpon review of his new order ***, the item is currently still in transit
therefore we will process a refund for the incorrect item as wellHe is welcome to keep the item or donate it at his own leisureWe encourage the customer to check back within a few weeks once the sKu/description issue has been resolvedWe apologize for any inconvenience

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I contacted both Kohl's rebate department and ***I was told by *** that my rebate information was submitted incorrectly by Kohl's which is why I have not received the rebateThis is Kohl's fault, and they should fix the problem.
Regards,
*** ***

At this time we have addressed both the customer's price match inquiry as well as his concerns with *** *** ***All this information was carefully reviewed and researched with the appropriate departments internallyAt this time we do not deem a call from *** *** *** as necessaryWe consider this matter closed

The customer was previously advised of our return optionsKohl's is proud to offer our "No Questions Asked - Hassle-Free" return policy for all purchasesThere are no time restrictions for returnsTo return or exchange an item purchased online, bring the item and your packing slip to the Customer
Service Desk of any Kohl's store near youNo receipt is needed for Kohl's Charge purchasesWe can locate Kohl's Charge purchases up to months after the purchase date, and the credit can be applied to your accountNon-Kohl's Charge purchases, or purchases made outside the month timeframe qualify for a Kohl's Merchandise Credit or a corporate-issued refundIn addition, our customer service representatives, for the security and protection of the customers', verify account specific information regarding their Kohl's Charge account

Upon review, the account was opened in June in which the customer received a 20% off discount for opening the account and applying the purchase to the account as wellWe advise the customer to attach a copy of her bank statement showing the additional charge to her credit cardThe purchase
amount of $was due by 07/however we did not receive a payment until 09/27/Per our Cardmember Agreement, if a payment is not received by the due date, a late fee is assessed as well as an interest chargeWe received returned mail on the account therefore we sent an electronic update to Experian, Trans Union, Equifax, and Innovis to remove any negative information that may have been reported in consideration of the circumstances that occurredPlease keep in mind that it may take the consumer credit agencies up to days to reflect the updated informationIn addition, we can confirm the account is closed with a zero balance

Upon review of the Kohl’s Charge account
we are able to confirm the fraud statusAt this time the account has been
closed and the matter resolvedThe customer will receive a letter in the mail
as confirmationWe apologize for the inconvenience

We do not charge interest per item purchased with a Kohl's Charge accountInterest is charged if the full balance is not paid by the cycle date therefore, we respectfully decline the customer's request to credit any interest charge assessed to her account

We apologize for any inconvenience however our associates and management team verified video games are not included in the promotion Again, we stand behind the decision made

Here are the highlights of our return policy when a receipt is not present:
•A full refund on your original tender if you paid with a Kohl's Charge or any other major credit card•An even exchange•A Kohl's Merchandise Credit based on the lowest 13-week sale price•A corporate-issued refundThis
information is listed online and in-storeWe stand behind the refund given to the customerWe encourage the customer to locate their receipt to receive a full refund

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***