Laboratory Corporation of America

February 3, *** ** *** Revdex.com of NC *** *** *** *** * Greensboro, NC Re: Consumer Name: *** ***
Invoice Number: *** Patient Name: *** *** Complaint No.: *** Dear Ms***: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms***’s concerns regarding her above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisThis information was used to file a claim to Ms***’s insurance, *** ***Our records show that the same diagnosis codes provided on the lab requisition were used to process her claimA copy of the original lab requisition will be mailed to Ms*** On September 29, 2016, a claim was filed to *** *** for Ms***’s lab workOn October 12, 2016, LabCorp received a response from *** ***They advised Ms*** would have a patient responsibility of $1,Her insurance advised this amount would be applied towards her deductibleOn January 17, 2017, Ms*** contacted LabCorp’s billing department in regards to her invoiceShe advised the representative of the coding issueLabCorp’s billing representative contacted our CPT Coding department in reference to Ms***’s invoice to assure the procedure coding was correctThe CPT Coding representative advised that the procedure codes were correct and the coding issue may be in reference to the diagnosis codes Ms*** was advised to follow up with her ordering physician in regards to the coding issueLabCorp is a clinical lab. We rely completely on the ordering physician for diagnosing the patient’s lab workFederal guidelines prohibit LabCorp from questioning a doctor’s diagnosisMs*** may have her physician’s office contact our Patient Customer Service department if they would like to update or change the diagnosis information previously provided by themWe will be happy to assist them with this processIf updated codes are received, the billing will be reprocessed We hope that this information is helpful and we apologize for any inconvenience this may have causedShould Ms*** have additional questions she may contact our Patient Billing Representatives at *** M-F 8am-6pm EST and a representative will be happy to assist her further. Sincerely, Kenneth A*** Patient Customer Service

Initial Business Response /* (1000, 6, 2016/07/07) */
July 7,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Invoice Number: XXXXXXXX
Complaint No.: XXXXXXXX
Dear Mrs***
Laboratory
Corporation of America ("LabCorp") appreciates the opportunity to address Mr***'s concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis and the patient's demographic informationThe referring physician's office completes this form
LabCorp performed testing at the request of Mr***'s physician, Dr*** with *** *** on 02/25/LabCorp processed the request and reported the results
LabCorp filed the charges to Mr*** *** *** on 02/29/LabCorp received an Explanation of Benefits from Mr***'s insurance company, on 03/14/LabCorp invoiced Mr*** $on 03/15/2016, per *** *** *** If Mr*** has any questions regarding *** *** consideration of the charges he should contact his carrier
LabCorp tried contacting Mr*** via phone on several occasions to speak in regards to invoice XXXXXXXXWe also sent a letter to Mr*** on 06/13/advising of his deductible amount owed of $LabCorp mailed invoices to Mr*** on 03/15/2016, 04/19/2016, 05/10/2016, 05/31/and 06/21/
A payment of $was processed in our system on 06/27/for invoice XXXXXXXX
date of service 02/25/This invoice now reflects a zero balanceBill pay service
providers and our posting process allowed a delay while the fifth invoice was generated
on 06/21/We appreciate your correspondence regarding the 06/10/payment
date
LabCorp would like to apologize for any inconvenience Mr*** has experienced while trying to contact our numberWe are not aware of any phone issues at this time, but will forward this information over for reviewWhen dialing X-XXX-XXX-XXXX the patient will need to listen to our promptsSelect option for patient and then he will be asked to provide his invoice numberThe easiest way to get through may be to just hold and not key in an invoice numberThe system will ask for it once more and as you continue holding will then state it is unable to locate that invoice and ask you to hold for a representativeAt that time you will be informed of how long our wait time is while your call is being routed to the first available agent to handleWe hope this information is helpful and apologize for any inconvenience
Should Mr*** have additional questions or concerns, he may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and a representative will be happy to assist him further
Sincerely,
Lisa W***
Patient Billing
Initial Consumer Rebuttal /* (2000, 8, 2016/07/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes with the caveat that it took labcorp days to process my paymentLabcorp is not aware of phone issues, yet they have detailed call records, of course they are awareI needed clarification on this surprise invoice since all my costs are stated to be covered for routine clinic visitsinvoices and phone calls for a dollar receivable is excessive and a waste of moneyI won't do business with this organization if I have a choiceIf labcorp invested as much money in their customer service call center as they do in their collections efforts they would be a better and more efficient operation

Initial Business Response /* (1000, 5, 2016/01/15) */
January 15,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX
Dear Mr
***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding her above complaintPlease be advised Labcorp has contacted Dr*** office and spoken with *** ** the medical assistant*** provided new diagnostic codes for Ms***'s date of service 3/2/
Based upon this new data, LabCorp has requested a refund in the amount of $for invoice number XXXXXXXXMs*** should receive her refund in the next to business daysHowever, if she does not receive the refunds within the allotted time, she will need to contact our Patient Customer Service Department at X-XXX-XXX-XXXX and a representative will be glad to assistWe would like to take this opportunity to apologize for any inconvenience Ms*** has experienced related to this matterWe hope this clarifies her concerns
Respectfully,
Melinda W***
Patient Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/01/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I feel it is fair compensation,
thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it.I spoke with Lab Corp PSC supervisor MrBrian K*** today March 10, at AM, and he assured me that he will look further/ investigate into the problem presented at this Livingston, NJ location

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept itI would however like to say that they flat out lied in their responseThey never once got back to me after emailing them timesThey just kept sending me harassing robot phone callsSince they have finally taken care of their mistake, I guess there's nothing else to complain aboutThank you for your helpWithout you, this would never have been settled

Laboratory Corporation of America Holdings ** *** *** Burlington, North Carolina 27216-Telephone: 1-800-222-ext*** FAX: 1-336-436- Website: www.labcorp.com/billing May 2, Revdex.com of NC *** *** *** *** * Greensboro, NC
Re: Consumer Name: *** *** Complaint Number: *** Dear Sir/Madam: This letter is in response to your correspondence dated April 20, Please be advised Laboratory Corporation of America (“LabCorp”) is unable to respond to Mr***’ inquiry as it is pertaining to another patients Protected Health InformationMr*** may update this request to include the patient’s name or he may contact our Patient Billing Department to verify the patient’s information and have his issue rectified We hope this information is helpfulWe take all customer concerns seriously and we appreciate Mr***’ businessShould additional assistance be need regarding this matter, our Patient Billing department may be reached at *** Sincerely, Daryl H*** Patient Customer Service

Laboratory Corporation of America Holdings ** *** *** Burlington, North Carolina 27216- Telephone: *** *** ***
FAX: 1-866-466- Website: www.labcorp.com/billing January 31, Revdex.com of NC *** *** *** *** * Greensboro, NC Re.: Consumer Name: *** *** Invoice Number: *** Complaint No.: *** Dear Sir/Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms***’ concerns regarding her above complaintPlease be advised LabCorp only performs tests at the request of a licensed physician or other person authorized to request testingWhen Ms*** saw her referring physician, Dr*** ***, on December 29, she gave her physician the authority to treat her accordingly (i.elab work, x-rays, prescriptions, etc.) When a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing informationThe referring physician’s office completes this formThe requisition also indicates who is responsible for payment of services (i.eordering physician’s office, insurance, or patient self-payment)LabCorp must follow the instructions on this form. Ms***’ test requisition from date of service December 29, states to bill “Patient.” Our records indicate that Ms*** notified us on May 5, 2016, via mail, stating that she did not request the testing performed by LabCorp. As stated previously LCA must perform tests as requested by the physician. Ms*** called our Patient Billing Department on November 28, and stated that she is disputing this serviceDuring the call our representative called the physician’s office and left a voicemail requesting a call back for more informationOn January 18, billing supervisor at Dr***’s office, Shaza, contacted our Patient Billing DepartmentIt is noted that Shaza stated this invoice was Ms***’ responsibility and that she would contact Ms*** in reference to this issue In a good faith gesture LabCorp reached out to Dr***’s office once more on January 30, We spoke with Zada, Clerical Supervisor, who advised that this bill is the responsibility of the patientZada also stated that Ms*** at no time informed Dr*** that she did not wish to have this test performed. If Ms*** disagrees with this decision it is her responsibility to dispute it directly with her physician’s office. It is LabCorp’s policy to deny services to patients with a past due balance or invoice in collections until payment is receivedWhen Ms*** visited our facility on November 14, she was advised that her prior balance must be paid before service would be renderedWe have verified with Dr***’s office that Ms***’ balance from December 29, is validNo refund will be issued for the payment made at our Patient Service Center on November 14, Should Ms*** have additional questions she may contact our Patient Billing Representatives at *** M-F 8am-8pm EST and a representative will be happy to assist her further. Sincerely, Daryl H*** Patient Customer Service

Initial Business Response /* (1000, 8, 2016/11/04) */
November 4,
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name - ***
Patient Name - ***
Invoice Number - ***
Complaint Number -***
Dear
Sir/Madam:
This letter is in response to your correspondence dated October 21, regarding the services provided to *** on 07/05/Our records indicate ***'s claim was processed by her insurance company, ***, on 07/05/Following receipt of their consideration of the claim, an invoice was mailed to the patient on 07/27/in the amount of $6.04, representing her copayment
Subsequent invoices were mailed to the patient on 9/1/and 09/22/A payment in the amount of $was received on 09/21/from ***Unable to locate an invoice for ***, the payment was applied to *** (of the same address) invoice on 09/28/On 10/10/2016, the $was refunded to ***
Since the payment applied incorrectly, we have adjusted invoice *** to reflect a zero balanceWe have verified that the refund check issued to *** has not been cashedWe have cancelled the check issued in errorA letter has been mailed to *** requesting he return the refund check and advising any fees incurred in attempting to cash it will his responsibility
We would like to take this opportunity to apologize for any inconvenience *** has experienced related to this matterIf she needs further assistance, our Patient Billing Department can be reached at ***
Sincerely,
Anna T***
Patient Billing
Initial Consumer Rebuttal /* (3000, 10, 2016/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I receive a letter requesting proof of payment , not saying it was resolved or asking for the refund check when I receive a letter saying it is resolved and I am out of collection I will resolve this matterThanks
Final Business Response /* (4000, 12, 2016/11/18) */
November 18,
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name - ***
Patient Name - ***
Invoice Number - ***
Complaint Number ***
Dear Sir/Madam:
This letter is in response to your recent correspondence dated November 9, on behalf of Ms*** The necessary adjustments have been made and invoice *** now reflects a zero balanceWe have mailed a zero balance letter to the address Ms***provided in her complaintWe ask that Ms***allow 7-business days for receipt of the aforementioned correspondencePlease be advised that LCA Collections is a division of LabCorpInvoice *** has not reported outside of our company or been reported to any credit bureausYour credit has not been affected
Customer service is very important at LabCorp and we appreciate the opportunity to assist you with your inquiryWe hope the above information is helpful and clarifies Ms***s concernsYou may contact our Customer Service Department at *** should you need additional assistance
Sincerely,
Anna T***
Patient Billing
Final Consumer Response /* (2000, 14, 2016/11/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2016/09/13) */
September 13,
***
Revdex.com of NC
College Road, Suite G
Greensboro, NC
Re: Consumer Name: ***
Complaint Number: ***
Invoice Number: ***
Dear
***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address *** concerns regarding her above complaintWe have requested a refund in the amount of $on 9/13/*** should receive the refund in the next 15-daysThis refund is based upon the Explanation of Benefits provided by ***The Explanation of Benefits indicates check number *** in the amount of $was sent to *** and $is the provider responsibilityOur records indicate *** contacted our Patient Customer Service Department on several occasions but disconnected the line before our representative could complete the research needed to request a refundWe would like to take this opportunity to apologize for the delay in the refund process
We hope this information clarifies *** concernsIf she needs further assistance, please contact our Patient Customer Service Department *** M-F (8am-6pm EST)
Respectfully,
Melinda W***
Patient Customer Service

Laboratory Corporation of America Holdings ** *** *** Burlington, North Carolina 27216- Telephone: 1-800-222-ext
FAX: 1-866-466- Website: www.labcorp.com/billing February 7, Revdex.com of NC *** *** *** *** * Greensboro, NC Re.: Consumer Name: *** *** Invoice Number: *** Complaint No.: *** Dear Sir/Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms***’s concerns regarding her above complaintWe received correspondence from your office dated February 1, in regards to payment made by Ms***LabCorp takes all customer concerns seriously and we appreciate the opportunity to research Ms***’s concerns Our records indicate that a refund in the amount of $was processed on January 30, and a check was issued to Ms*** on February 6, A supervisor in our Patient Billing Department has also contacted Ms*** to advise her of the refundWe extend our sincere apologies for the delay in processing her request Should Ms*** have additional questions she may contact our Patient Billing Representatives at *** M-F 8am-8pm EST and a representative will be happy to assist her further. Sincerely, Daryl H*** Patient Customer Service

Laboratory Corporation of America Holdings ** *** ***
*** *** *** *** Telephone: *** *** *** FAX: *** Website: www.labcorp.com/billing October 17, Revdex.com of NC *** *** *** *** * Greensboro,
NC Re: Consumer Name: *** *** Invoice Number: *** Complaint Number: *** Dear Sir/Madam: This letter is in response to your correspondence dated October 11, regarding Ms***’s complaintWe appreciate the opportunity to review these concerns as LabCorp takes all customer inquiries seriously When a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form from a physicianThe requisition includes diagnoses codes as well as billing and demographic informationFederal guidelines prohibit LabCorp from questioning a physician’s diagnosisWe have checked the test requisition form and verified that the tests performed and billing information forwarded to Ms***’s insurance carrier are as prescribed by her ordering physician. On this September 15, date of service; LabCorp filed a claim, for $401.00, to *** ** *** on September 18, The explanation of benefits, dated October 2, 2017, covered $leaving a patient responsibility of $The denial states that two of Ms***’s three tests are not covered because they are considered routineIf Ms***’s has questions regarding the provisions of her policy or the processing of this claim we recommend that she contact her insurance carrier at the telephone number on her card We also researched the claim of previous testingLabCorp does not use previously resulted specimens for new testingThe last date of service available to our research is August 17, We have sent separately a copy of the test requisition form for date of service September 15, We hope this information is helpful and clarifies Ms***’s concernsShould additional assistance be need regarding this matter, our Patient Billing department may be reached at *** Sincerely, Daryl H*** Patient Customer Service

Initial Business Response /* (1000, 7, 2016/09/02) */
September 2,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name--***
Invoice Number--*** and ***
Complaint Number
-***
Dear ***:
This letter is in response to your correspondence dated August 24, regarding the above referenced invoicesIt is LabCorp policy to deny the request to perform services when a patient comes to a LabCorp Patient Service Center and has an outstanding balance that is past dueHowever, LabCorp will not refuse additional testing on specimens that come directly to the lab from an ordering physician's office
For patients who hold coverage by a third party administrator, such as *** or Private Insurance, LabCorp will suspend all billing until a response is received from the carrierUpon receipt of the response from the insurance company, LabCorp sends out an invoice for any balance due by the patientWe mail seven invoices to patient prior to any unpaid balances being transferred to an outside collection agency
Our records indicate the services provided on 09/12/and 10/24/were processed by *** insurance company, ***Seven invoices were mailed to *** between 11/18/and 04/07/for the services provided on 09/12/Seven invoices were mailed to *** between 12/14/and 05/03/for the service provided on 10/24/LabCorp has not received any correspondence or communication from *** regarding her balances prior to 08/24/On 8/24/2016, *** spoke to our Patient Billing department regarding her balances and the ability to have servicesAt that time, *** was advised of her outstanding balancesLabCorp offers payment plan options to assist patients with paying their balancesAlthough once an account is placed with an outside collection agency, patients should work with the agency directly
We hope this information is helpful and clarifies LabCorp's policyWe would like to take this opportunity to apologize for any inconvenience *** has experienced related to this matterIf further assistance is needed, our Patient Billing department can be reached at ***
Sincerely,
Anna T***
Patient Billing

June 23, *** ** *** Revdex.com of NC *** *** *** *** * Greensboro, NC Re: Consumer Name: *** *** Invoice Number: ***, ***, *** Patient Name: *** *** Complaint No.: *** Dear Ms***: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr***’ concerns regarding his above complaintLabCorp did not receive a response from the patient to the payment plan letter that was mailed on November 5, The option to establish a payment plan with LabCorp is no longer validA copy of the request for proof of payment letter will be mailed to Mr***’ in reference to his 2013-invoices As previously stated, Mr***’ invoices were sent to outside collectionsIf he would like to establish a payment plan, he must contact the collection agencyMr*** also has the option to make a payment in full with LabCorpHe may contact our Patient Billing Department at *** M-F 8am-5pm EST At this moment, the invoices show outstanding balances; ***-$64.00, ***-$99.87, and ***-$Should Mr*** request services at a LabCorp Patient Service Center, he will need to have all past-due invoices paid in fullWe hope that this clarifies LabCorp’s position on this matter LabCorp has not been provided the *** *** information referenced by the patient in the original Revdex.com ComplaintMr*** may submit proof of coverage from his *** *** Program via the Revdex.com siteUpon LabCorp receipt of any new coverage eligibility details, we will review the determination on Mr***’ invoices We hope that this information is helpfulShould Mr*** have additional questions he may contact our Patient Billing Representatives at *** M-F 8am-5pm EST and a representative will be happy to assist him further. Sincerely, Kenneth A*** Patient Customer Service

First I would like to say we did align the customers car and he seemed very happy with the alignment. Second the alignment process does not require ever to mess with brake lines nor calipers when doing so. On top of that when the customer called back to complain he admitted that he had
just redone the brakes himself before bring it into Bee Line Aligning Service to have the vehicle aligned properly. Therefore we did not offer any compensation due to the nature of the problem because, again, an alignment in no way involves brake lines or calipers, and in fact does not even involve taking the wheels off. Also again with him admitting that he had just redone the brakes himself it was very likely that he did not connect the brake line properly.

Initial Business Response /* (1000, 5, 2015/08/12) */
Laboratory Corporation of America Holdings
PO Box
Burlington, North Carolina 27216-
Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXXX
Website:
www.labcorp.com/billing
August 12,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** ***
Invoice Number: -
Complaint No.: XXXXXXXX
Dear Mr***
This letter is in response to the above complaintIn order for LabCorp to research this complaint we will need the following minimal information:
Patient's Name:
Date of Birth:
Date of Service:
Upon receipt of this information LabCorp will be happy to research this matter further, and report back to the Revdex.com it's findings
Sincerely
*** ***
Patient Billing

I am rejecting this response because:
So you're going to bill the Dr.'s office correct? I should not be held liable for the Droffice's agreements with external billing since they may have the contract with LabCorp, and not me, the patient. It would bring common sense that LabCorp goes to the person or organization with whom they made a contract or agreement. Why is it that I have never had a problem since I started using *** *** when it is my choice to select my lab testing? *** *** have never "over billed" my insurance company nor have they ever sent me a bill. I have always paid my insurance premiums and my co-pays. It appears LabCorp has serious billing practice concerns for consumers. Since being retired in 1998, and *** always being my primary insurance company, it brings me great concern on LabCorp's billing procedures and wonder if my Congressman may need to be notified if this is not corrected?

May 3, 2017 Revdex.com of NC*** *** *** *** *Greensboro, NC 27410 Re: Consumer Name: *** ***
Complaint Number: *** Invoice Number: *** Dear Sir or Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms***’s concerns regarding her complaintLabCorp’s prices for testing are based on the cost, complexity, equipment, reagents, and level of personnel needed to perform the tests requested by physicians. They are not based on what third party payers deem "customary and reasonable or allowable”. In some cases, our prices for certain tests will be higher than other laboratories and in other cases our prices will be lowerOn average, our prices are favorable and comparable to other laboratories. We do offer special "cash" prices for patients without insurance, as well as discounted prices for patients paying their invoices over the phone with a representative (within days of the initial invoicing--excluding deductible, co-insurance, or copayment amounts). We are not, however, able to utilize insurance rates for non-covered patients. These rates are exclusively used, based on the carrier and their contract with LabCorp. We have verified that the prices of your tests were correct. Please be advised LabCorp submitted a claim to Ms***’s insurance company, ***, for date of service January 17, 2017, in the amount of $909.00. *** denied $of the services stating: annual household portionIf Ms*** has any question regarding the processing of this claim or the provisions of her policy, she will need to contact the insurance carrier directly. Please know LabCorp offers payment plans to assist our patientsIf Ms*** would like to discuss the options available, she may contact our Patient Customer Service Department *** M-F (8am-6pm EST). We hope this clarifies Ms***’s concerns Respectfully, Melinda W***Patient Customer Service

Laboratory Corporation of America Holdings ** *** *** Burlington, North Carolina 27216- Telephone: 1-800-222-ext***
FAX: 1-866-466- Website: www.labcorp.com/billing January 23, Revdex.com of NC *** *** *** *** * Greensboro, NC Re.: Consumer Name: *** *** Invoice Number: *** Complaint No.: *** Dear Sir/Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr***’s concerns regarding his above complaintPlease be advised LabCorp only performs tests at the request of a licensed physician or other person authorized to request testingWhen Mr*** saw his referring physician, Dr*** ***, on April 18, he gave his physician the authority to treat him accordingly (i.elab work, x-rays, prescriptions, etc.) LabCorp submitted a claim to Mr***’s insurance company, *** ***, for laboratory services performed in the amount of $*** *** applied a patient responsibility amount of $toward Mr***’s deductibleIf Mr*** has questions regarding the processing of this claim or the provisions of his policy, he will need to contact *** *** directly regarding an appeal Our records indicate that we received a letter from Mr*** on August 1, requesting that we bill the ordering physician’s office for these chargesWhen a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing informationThe referring physician’s office completes this formThe requisition also indicates who is responsible for payment of services (i.eordering physician’s office, insurance, or patient self-payment)LabCorp must follow the instructions on this form. Mr***’s test requisition states to bill “Third Party”, meaning insurance in this caseThe insurance company then determines the amount of each bill that is patient responsibility based on the patient’s coverageWe have attached a copy of Mr***’s requisition of your review. In a good faith gesture LabCorp reached out to the ordering physician’s officeWe spoke with ***, in accounts payable, at Dr***’s office and was advised that this bill is the responsibility of the patient. If Mr*** disagrees with this decision it is his responsibility to dispute it directly with his physician’s office. Should Mr*** have additional questions he may contact our Patient Billing Representatives at *** M-F 8am-8pm EST and a representative will be happy to assist him further. Sincerely, Daryl H*** Patient Customer Service

This was a phone conversation, not an email exchangeI can scan in the notes I took on the call?

Initial Business Response /* (1000, 15, 2016/08/22) */
August 22,
***
Revdex.com of NC
***
Greensboro, NC
Re: Patient Name - ***
Invoice Number - ***
Complaint Number -***
Dear Ms***
This letter is in
response to your correspondence dated August 5, We would like to apologize for any inconvenience experienced by Mr*** in reference to the services provided on 6/23/Please be advised that Ms***'s concerns were forwarded to our management staff for review and follow up as LabCorp takes all customer concerns seriously
In following up on Mr***'s complaint, a full and objective investigation was completedThe investigation revealed that all operation procedures were followedThere were no noted problems and collection was obtained with the first attemptAll required competency assessments are up to date and on file for the phlebotomist who provided service
Mr*** was advised on 6/28/of the documentation that would be needed in order to forward his request for compensationOur records indicate the required information was returned to Customer Service on 7/25/Having received Mr***'s out of pocket expenses as well as monetary loss, his request for compensation has been forwarded accordingly for review and consideration
Customer service is very important at LabCorp and we appreciate the opportunity to assist Mr*** with his concernsWe hope his future experiences with LabCorp will reflect our continuing efforts to provide excellent customer serviceIf he needs further assistance, our Patient Billing Department can be reached at ***
Sincerely,
Anna T***
Patient Billing
Initial Consumer Rebuttal /* (3000, 17, 2016/08/24) */
From: *** (mailto:***@yahoo.co.in)
Sent: Wednesday, August 24, 2:PM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# *** (Ref*)
Hi ***,
Thanks for your help in this matter
I read response from LabIt is mostly fabricatedThe dates are incorrectAnd it mentions that sample was collected from the first attemptWhat does it prove? Even the pinch can do worst damage in the nerve and my bad luck is nerve takes the most longest time to healThis injury could be prevented or lessen if lab uses ButterFly needle instead of regular thickBut lab don't use it to save money because butter fly is about times expensive than regular needle
Another point regarding customer service, they neglected/ignored me for a long timeAfter so many emails & phone calls follow ups; they started responding in the beginning of Augst-I received calls from person name Patricia so farThey are ready to provide compensation but not sure how much and I am in dilemma that when this pain will over & how much far I have to go to heal it
As per Drit takes months to a year to get healIts more than days and pain is getting worst so I am on DISABILITY leave nowAlso my existing medical condition got worst in absence of physical activity, pain & stressIt has been a worst impact on Personal, Work and Existing medical conditions
Thanks
***
Final Business Response /* (4000, 20, 2016/09/02) */
September 2,
***
Revdex.com of NC
***
Greensboro, NC
Re: Patient Name - ***
Invoice Number - ***
Complaint Number -***
Dear ***
This letter is in response to your recent correspondence dated August 24, on behalf of *** complaintThank you for forwarding the additional information provided by ***We are pleased that *** has acknowledged that communications with LabCorp are ongoingAs previously stated, all requests for compensation have been forwarded to the appropriate departments as deemed necessary for review and consideration
We are pleased that the escalation of *** complaint via the Revdex.com is finding resolutionPlease be advised that we have reported the facts as they have been provided to us by the parties involved in investigation surrounding *** complaintAt this time, *** is asking of nothing further than the actions that have already been takenGoing forward, communications regarding the outcome of *** compensation request should only be discussed between *** and LabCorp directly
Again, we would like to apologize for any inconvenience *** has experiencedWe appreciate the opportunity to address his concerns as well as the efforts of the Revdex.com on his behalfShould *** have any questions or concerns, our Patient Billing Department can be reached at ***
Sincerely,
Anna T***
Patient Billing