Lakeside Tree Service

February 25, CT Revdex.com * *** I’m writing in response to your concern submitted to the Revdex.comPlease accept our sincere apology for the frustration you have experienced with our delivery service. Concern has been addressed with distribution and regional managers for immediate resolutionOur intention to service our customers as they expect is very important to us. Therefore, as requested, a full refund in the amount of $will be mailed to you. You should receive your check within 2-weeks. Additionally, as agreed during our telephone conversation earlier, we’ll deliver the Sunday paper, free of charge, for the next three weeks. During this time, I will follow up to ensure delivery is as expected. Again, we apologize for any inconvenience caused and appreciate the opportunity in getting this matter resolved Sincerely, *** *** CSSS Team

Complaint: ***
I am rejecting this response because:We were told they would ship with in 2-business days, NOT days, and we contacted the Tribune SEVERAL TIMES and they would NOT respond! HORRIBLE company. We TRIED to apply the discount AT THE TIME OF THE ORDER!!! But they would NOT APPLY IT! This is ridiculous. WHAT A SCAM
Sincerely,
Elizabeth ***

April 17, 2018 CT Revdex.com Case #: *** This is in response to
your concern filed with the Revdex.comPlease accept our sincere apology for the frustration you have experienced with our delivery service for your newspaper subscription. Our intention to service our customers as they expect, is very important to us. Therefore, this concern was addressed with Distribution and Regional Managers. In addition, a complete copy with missing sections was mailed to you on April 02, It is regrettable that this situation led you to cancelling your subscription; however, we understand the action you took. As requested via a call to our Customer Service Center, your account was stopped and refund of $was expedited on March 27, Again, we apologize for the frustration and inconvenience caused and we hope you find this resolution satisfactory. Should you have any questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier todaySincerely, *** *** CSSS Team

Initial Business Response /* (1000, 6, 2015/10/20) */
Thank you for contacting Chicago Tribune
The delivery contractor assigned in the consumer's area has been notified regarding the delivery issue for an immediate resolutionTo monitor the issue, we have contacted the consumer on October 11,
and October 20, He confirmed that his paper were delivered for two consecutive Sundays alreadyRest assured that we will continue to work with our delivery team to ensure that the consumer's delivery issue will be resolved permanently
Regards,
***
Special Services
Initial Consumer Rebuttal /* (2000, 8, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Joshua ***

January 2, CT Revdex.com Case #: *** I’m writing in response to your concern submitted to the Revdex.com regarding your purchase through Tribune Store At the time of placing your order, you should have received an e-mail explaining that orders were taking
up to business days to processAfter some research, we have been notified that your order was shipped on 12/and delivered by FedEx on 12/ Discounts were not automatic, to receive the discount, this required buyer to input the code number during the checkout process. Please accept our sincerest apology for the inconvenience and hope the information provided was helpful. Should you have any questions regarding this matter, please contact me at the number left on your voice mail earlier today Sincerely, Hope *** CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have been working with *** and currently distribution of publications has ceasedIf any are received in the future I will follow up with her directly
Sincerely,
*** ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified the Delivery Manager assigned in the consumer's area to permanently resolve their delivery issueRest assured that our distribution management team is working closely with the consumer's delivery
contractor to get these service issues resolved and to ensure future papers be delivered to the doorsteps.Regards,*** *** *** ***Special Services

November 12, Revdex.com# 12457570 As of
November 12, we have resolved the delivery concern with resident. Sample deliveries have been stopped and household has been removed from our sampling list on the home and mail delivery side. During our follow up call earlier today, we were happy to hear no further sample were delivered. Resident was also provided with a direct number to call in the event he encounters any future problems Again, we apologize for the inconvenience caused Hope *** CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have made a follow up to our delivery team and alerted the delivery manager assigned to consumer's area regarding this on ongoing delivery issue of the consumerNecessary complaint has been brought up to their attention to elevate the concern in a higher level of supervision and to ensure delivery of copies of the Sunday paperA credit has been applied on the account which will extend the subscription until April 30, Rest assured that a callback will be made on Sunday, February 14, by 9:am to check the progress of delivery.Regards,*** *** *** ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
David ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
While I have no phone records of them ever trying to contact me, there has been a Sunday paper delivered to me every Sunday thus farI will re-write another complaint if this situation is not taken care of by the date they have given
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I will accept this response if it actually stops for a few weeksAs recently as last Tuesday July I still got it, I was sitting by the window at the time so chased the delivery boy down the block He was a year old, I asked if he knew I keep asking to discontinue these He had absolutely no idea and said nobody had told him This is after months of complaints.
Sincerely,
Jason ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We do have a new distributor in consumer's areaOur distribution management team is working closely with the new distributor to get these service issues resolvedRest assured that our delivery team is actively working to
ensure delivery of consumer's newspaper every scheduled dayIn addition, we have credited consumer's account which will cover consumer's delivery until April 10, 2016.Regards,Marie Joyce *** ***Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter, but we are unable to reach themWe have notified the Delivery Manager assigned in the consumer's area to ensure delivery of the newspaper every scheduled
dayIn addition, consumer's subscription has been credited which extend the expiration date on the account until March 13, 2016.Regards,Marie *** *** ***Special Services

Thank you for contacting The Chicago *** regarding the consumer's concern.We have talked to consumer to discuss delivery issue and agreed to resolve this matterWe have notified the contractor in consumer's area to be reminded that future papers must be labelled with consumer's name and unit numberIn addition, a callback will be made on Wednesday, November 18, to check the progress of delivery.Regards,*** *** *** ***Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have contacted the consumer to further discuss this matterWe have tried to convince consumer to restart the subscription but declined to continueGave confirmation regarding the cancellation and processed full refund
amounting to $11.92.Regards,*** *** ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11189299, and find that this resolution is satisfactory to me.
Awaiting phone call on Friday, March 11.2016.
Sincerely,
Pat ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

February 2, CT Revdex.com Complaint # *** I’m writing in response to your concern submitted to the Revdex.comWe apologize that our courtesy sample continued to be delivered to your residenceFailure to stop is being addressed with our local distributor and regional
manager. They will follow up with the delivery contractor to insure that your household is not served. Additionally, your address has also been placed on our ‘Do not deliver’ listing to prevent future courtesy samplesAgain, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier today Sincerely, Hope *** CSSS Team