Lakeside Tree Service

Thank you for contacting The Chicago Tribune regarding the consumer's concern
We have received a response from our distribution team that they were able to contact the consumer and discuss their delivery issueA follow up call has been made and consumer confirmed that they did receive this week's paperIn addition, our delivery team will continue to monitor the consumer's subscription to ensure to consistency in delivery
Regards,
*** ***Special Services

March 15, CT Revdex.com Case # *** I’m writing in response to your concern submitted to the Revdex.comWe apologize that our courtesy sample continued to be delivered to your residenceFailure to stop was addressed with our local distributor and regional manager.
They followed up with the delivery contractor and your address will be service checked to confirm delivery has ceased Again, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier today Sincerely, Hope *** CSSS Team

November 30, CT Revdex.com Case # *** Please accept our sincere apology for the delay responding to your refund concern. After researching with our finance department and leaving you a message with our findings, I thank you for confirming that indeed you received and cashed
the check that was mailed on October 26, Should you change your mind on delivery or have any further questions, please contact our customer service department at *** and a representative will be happy to assist you Sincerely, *** *** CSSS Team

February 14, 2017CT Revdex.com # *** I’m writing in response to your concern submitted to the Revdex.com.We apologize for any inconvenience or misunderstanding that you might have experienced as a subscriber to the Chicago Tribune. Please note that all subscriptions are
continuous, as noted on all renewal notices. The following verbiage regarding continuous subscriptions appears as follows: This is a continuous subscription that may be cancelled at any time. To cancel or make changes to your service, you must call us at 1.800.874.2863. We do not accept written correspondenceYou will be charged for any newspapers delivered prior to cancellation Upon reviewing your account, our records reflect; no request to stop account at expiration (August 2016)Payment of $made in July covered your subscription from July to August 2016. Current bill of $is for service from September through November Here at the Chicago Tribune, it is our intent to provide the best service possible. I placed a call to you earlier last week to review account, but was not successful making contact. As a valued former subscriber, charges of $have been cancelled from the account. We hope you find this resolution satisfactory. Should you have any questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail last week. Sincerely, Hope ***CSSS TeamTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Rich ***

Initial Business Response /* (1000, 5, 2015/09/22) */
Thank you for contacting Chicago Tribune
We have contacted the consumer and she agreed to restart her subscription September 27, As a compensation for the inconvenience he experienced with the delivery issues, we will give her free
paper deliveries for weeksWe will continue to monitor the issue with the consumer and closely work with our delivery team to ensure that the issue is permanently resolved
Regards,
***
Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have contacted the consumer to further discuss this matterInformed consumer to disregard the bill amounting to $The amount has been waived.Regards,Nadine ***Special ServicesTell us why here

December 20, CT Revdex.com Case #: *** This is in response to your delivery concern rebuttal to the Revdex.com Confirming our telephone conversation last week, I found that your neighbor’s household had also been chosen to receive a courtesy sample subscription. Therefore, upon having a shared driveway you saw their copy of the Chicago Tribune on November 27th. Both households have been removed from our sample listing; no further sample products will be delivered We sincerely apologize for any inconvenience that you experienced and appreciate your patience as we worked in getting this matter resolved. Sincerely, *** *** CSSS Team

Revdex.com:
This is perfectly acceptable as long as the delivery actually stops but I'm not optimisticUntil the delivery person starts using a list to deliver, the paper will continue to arrive
Sincerely,
Lynn ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern
Consumer's payment will be refunded amounting to $and we have notified our Collections Department to remove customer's information from the list
Regards,
Nadine ***Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern
We have contacted the consumer regarding his delivery concernConsumer confirmed that this week's paper has been receivedDelivery team has been reminded to ensure delivery of the paper to the back door steps every scheduled dayAdditional weeks credit has been applied to consumer's account which will cover delivery through February 1, 2017. A follow up call will be made and October 30, to check on delivery
Regards,
*** ***Special Services

Complaint: ***
I am rejecting this response because: It's not good enough response for the aggravation I had from Tribune employees doing something illegal
Sincerely,
Lori ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter, but we are unable to reach themWe have notified the Delivery Manager assigned in the consumer's area to permanently resolve their delivery issueIn
addition, we have instructed the delivery contractor assigned in consumer's area to ensure delivery of the newspaper by our guaranteed delivery time and future papers must be delivered by the garage doorA credit has been applied on their subscription which extended the expiration date of consumer's account until May 6, and a callback will be made on February 11, by 9:am to check the consumer's delivery.Regards,Marie *** *** ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for contacting Chicago Tribune.We have contacted the consumer and she confirmed that a complete paper has finally been delivered to her on December 6, We will continue to work with the new distributor assigned in her area to permanently resolve the issueAdditionally, a credit has been applied on the consumer's account for the incomplete paper on November 22, 2015, extending her subscription from April 10, to April 17, 2016. Regards,Eunice *** ***Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern
We have contacted the consumer through email to further discuss this matter and received a responseConsumer agreed to the discounted rate of $per week for the next weeks and we have confirmed that he will no
longer be charged for the Premium Issues
Regards,
Nadine ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Good morning I neglected to contact you to let you know that we are totally satisfied with the response we received from Chicago Tribune staff Our paper is being delivered in readable condition each day since they hired a new contractor to take over our route Thank you for supporting us in this silly, but truly annoying issue Have a nice week *** ***
Sincerely,
*** ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter, but we are unable to reach themOur delivery team has been alerted and necessary complaint has been brought up to their attention to elevate the concern in
a higher level of supervision and to ensure to deliver the consumer's newspaper to the side door stoopWe are unable to call consumer after 4:pm since our office is closeHowever, a callback will be made on Sunday, February 14, by 9:am to check on delivery.Regards,Marie Joyce *** ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have been working with *** and currently distribution of publications has ceasedIf any are received in the future I will follow up with her directly
Sincerely,
*** ***

October 13, CT Revdex.com Case #: *** I am writing in response to your concern submitted to the Revdex.comOur sincere apology for the inconvenience and frustration you have experienced due to sporadic delivery of newspapers and advertisements. Our local distribution office
has been notified to include your address on the no sample listing and cease delivery of any products to your householdAgain, we apologize for the inconvenience this has caused Sincerely, Hope *** CSSS Team