Lakeside Tree Service

Complaint: ***
I am rejecting this response because: The vendor has not resolved the issue, they've just ask for more time. I'm only asking for a refund of my subscription
Sincerely,
*** ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have been in communication with the consumer every week to check the status of their deliveryIn addition, follow up messages was forwarded to our Distribution team to service on delivery and to ensure delivery of their newspaper every scheduled day.Regards,*** *** *** ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Joshua ***

February 4, CT Revdex.com Case #: *** We are sorry to hear our response was not satisfactory. Our intention to service our customers as they expect, is very important to us. I addressed your concern with our e-commerce team explaining your experience with the discount code. Manual adjustment of this discount was authorized and applied to your order. A refund of $will be expedited by end of week Again, we apologize for the frustration and we hope that the above action proves satisfactory to the resolution of the matter Sincerely, Hope *** CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter but we are unable to reach themWe do have a new distributor in the consumer's areaOur delivery contractor has been notified to permanently resolve their
delivery issueRest assured that our distribution management team is working closely with the new distributor to get these service issues resolvedIn addition, we have credited consumer's Chicago Tribune account for week which extends account's expiration date until October 23, and Post Tribune account which extends the account's expiration date until December 22, 2015.Regards,*** *** *** ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Service resumed 12/20/15. I'll await their handling of the credit I'm told will be applied to my account--given that I went without a paper for days (Oct - Dec 20, 2015).
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Service resumed 12/20/15. I'll await their handling of the credit I'm told will be applied to my account--given that I went without a paper for days (Oct - Dec 20, 2015).
Sincerely,
*** ***

May 26, 2017CT Revdex.com Case # *** Thank you for contacting the Chicago Tribune in regards to your subscription.Due to our ongoing review of your subscription concern, we are requesting additional response time to this matter. A final response to your concern will be available by
Wednesday, May 31, 2017. We appreciate the opportunity to service your subscription and *** that this request is acceptable to you. Sincerely,*** ***CSSS Team

January 2, CT Revdex.com Case #: *** I’m writing in response to your concern submitted to the Revdex.com regarding your purchase through Tribune Store At the time of placing your order, you should have received an e-mail explaining that orders were taking
up to business days to processAfter some research, we have been notified that your order was shipped on 12/and delivered by FedEx on 12/ Discounts were not automatic, to receive the discount, this required buyer to input the code number during the checkout process. Please accept our sincerest apology for the inconvenience and hope the information provided was helpful. Should you have any questions regarding this matter, please contact me at the number left on your voice mail earlier today Sincerely, Hope *** CSSS Team

February 6, CT Revdex.com Case#: *** Thank you for your time to speak to me this afternoon regarding your concern submitted to the Revdex.com Confirming our conversation, our records did not reflect service calls since your initial complaint on October 22, 2017.
Had we known you continued experiencing sporadic delivery service; this would have been addressed with our local distributor for immediate resolutionHere at the Chicago Tribune, we pride ourselves on offering our customers the best service possible. Therefore, the charge of $associated with delivery from October 23, through December 30, has been credited back to your subscription account. Refund for the credit adjustment of $will go out the week of February 06, Also, please be assured that concern with our call center has been forwarded to Customer Service management. We apologize for the frustration and inconvenience caused and we hope you find this resolution satisfactory. Should you have any questions, please do not hesitate to call me directly Sincerely, Hope *** CSSS Team

Thank you for contacting Chicago Tribune.We have contacted our advertising department and requested for someone to call the consumer regarding her billing disputeRest assured that we will continue to work with our advertising department to ensure that this issue is resolved as soon as
possible.Regards,Eunice Hope ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Rich ***

April 25, CT Revdex.com Case # *** I’m writing in response to your concern filed with the Revdex.comYour request to stop delivery was forwarded to the appropriate department and we apologize that our sample products, continued to be delive*** to your residence.
Failure to stop delivery was reviewed with the local distributor and regional manager. They will follow up with the delivery contractor to insure that your household is not served. Additionally, your address has also been placed on our ‘Do Not Deliver’ listing to prevent future courtesy samplesAgain, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier todaySincerely, *** *** CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter, but we are unable to reach themWe have notified the Delivery Manager assigned in the consumer's area to permanently resolve their delivery issueIn
addition, we have instructed the delivery contractor assigned in consumer's area to ensure delivery of the newspaper by our guaranteed delivery time and future papers must be delivered by the garage doorA credit has been applied on their subscription which extended the expiration date of consumer's account until May 6, and a callback will be made on February 11, by 9:am to check the consumer's delivery.Regards,Marie *** *** ***Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified our distribution management team to work closely with the distributor assigned in consumer's area to get these service issues resolved and to instruct the consumer's delivery contractor to do what is
possible to ensure that the condition of your newspaper is acceptableIn addition, a follow up message has been forwarded to the District Manager to call the consumer and further discuss this delivery problem.Regards,*** *** *** ***Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter but we are unable to reach themWe have notified the Delivery Manager assigned in the consumer's area to permanently resolve their delivery issue and to
remind the delivery contractor that future papers must be delivered to the side doorRest assured that our delivery team is working through their permanent resolution processIn addition, a callback will be made on Sunday, November 8, to check the progress of consumer's delivery.Regards,Marie *** *** ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11189299, and find that this resolution is satisfactory to me.
Awaiting phone call on Friday, March 11.2016.
Sincerely,
Pat ***