Lakeside Tree Service

Complaint: ***
I am rejecting this response because:We were told they would ship with in 2-business days, NOT days, and we contacted the Tribune SEVERAL TIMES and they would NOT respond! HORRIBLE company. We TRIED to apply the discount AT THE TIME OF THE ORDER!!! But they would NOT APPLY IT! This is ridiculous. WHAT A SCAM
Sincerely,
Elizabeth ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Cheryl ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11705719, and find that this resolution is satisfactory to me
Sincerely,
Ernesto ***

Complaint: ***
I am rejecting this response because:Again today I did not receive the Chicago Trib and thePost TribThis matter is certainly NOT resolved still on Nov16th,Also I do not believe they tried to contact me or they should get me at ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Mary ***

July 21, CT Revdex.com CASE#: *** Please accept our sincere apology for the inconvenience you have experienced with the delivery of our newspaper. We addressed this concern with the local distributor for immediate resolution. They are reaching out to the delivery contractor to ensure
that your newspaper is delivered as expected hereonShould you have any further questions or concerns regarding this matter, please do not hesitate to contact me directly at the number left on your voice mail earlier todaySincerely, Hope *** CSSS Team

Thank you for contacting The Post Tribune regarding the consumer's concern.Our records show that the consumer's subscription was stopped effective January 22, In addition, we have refunded back the credit balance amounting to $back to consumers credit card on file.Regards,Marie Joyce
*** ***Special Services

Initial Business Response /* (1000, 5, 2015/08/15) */
Thank you for contacting Chicago Tribune
We have notified the distribution team and the District Manager confirmed that the consumer has been contacted on August 11, regarding the delivery issuesRest assured that we will continue to
work with our delivery team to ensure consistent delivery of the newspaperUnfortunately, we are unable to accommodate the consumer's requestIn addition to the credits applied on the consumer's account for the missed deliveries, the best we can offer is a 26-week extension on his account as a compensation for the inconvenience he has experienced with the delivery issuesThis credit will extend his subscription from December 13, to June 12,
Regards,
***
Special Services
Initial Consumer Rebuttal /* (2000, 7, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will be happy with this resolution as long as they follow through with these delivery issues and insure that the delivery service that they use will be held accountable I accept the extra weeks and will give the Chicago Tribune the chance to correct the delivery issue However, if the situation continues now or in the future I will file another complaint

July 12, 2017CT Revdex.com Case #: *** Please accept our sincerest apology for the inconvenience you have experienced due to a result of newspaper delivery issues. We have been informed by our Regional Manager, R*** that this address was removed from the carrier’s list and recent
delivery was a carrier error. Carrier has been removed from delivering in this area and address will continue to be serviced checked to ensure no more deliveries are made.Should you have any questions, please do not hesitate to contact me directly at the number left on your voice mail earlier today. Hope ***CSSS Team

Complaint: ***
I am rejecting this response because:I want reimbursement for papers I have to buy,paying almost 7$ for paper I should receive for 1.89$,and how bout the time I fell down and laid there for an hour cause nobody could pick me up I want a 100$ gift certificate to wal Mart so I could buy my medication with until you do that I will notbe satisfied
Sincerely,
*** ***

April 5, 2018 CT Revdex.com # *** Thank you for your time to speak to me on March 23, regarding your concern submitted to the Revdex.com. Confirming our conversation, human error was involved. I missed adjusting your
account during our conversation back on December 01, 2017, which resulted in a prior balance reflected on your bill dated December 04, 2017. Adjustment has now been applied and your paid through date has changed as follows; Last payment received on 12/21/paid your account through 01-29- Adjustment posted on 03-23-extended your paid through date to 02-17-Recent bill dated 03-23-reflects $for delivery service of 02-18-through 03-23-(billing date) and $for an week period effective 03-24-I thank you for bringing this to our attention and I sincerely apologize for the inconvenience causedShould you have any questions regarding this matter, please do not hesitate to contact me directly Sincerely, Hope *** CSSS Team

Complaint: ***
I am rejecting this response because: I have been told this same information before and still my newspapers are not being deliveredWhen my newspapers are being delivered every Sunday like they are suppose to be then I will accept the response
Sincerely,
*** ***

September 7, CT Revdex.com Case # *** We wish to apologize for any inconvenience or misunderstanding that you might have experienced as a subscriber All Chicago Tribune subscriptions are continuous as noted on all renewal notices. The following verbiage regarding continuous
subscriptions appears as follows: This is a continuous subscription that may be cancelled at any time. To cancel or make changes to your subscription, you must call us at ###-###-####. We do not accept written correspondence (as these go to our processing center). You will be charged for any newspapers delivered prior to cancellationRenewal notices are sent four weeks in advance to allow sufficient time for our subscribers to stop or make any changes to their account. Upon reviewing your account, our records reflect; no request to stop at expiration (April 2017). Bill dated July 08, is for delivery service from April to July 2017. Due to our continuous subscription, delivery of the Sunday newspaper continued until July 03, This resulted in a final bill of $As a valued past subscriber, we wish to inform you, that the pending balance of $has been cancelled from your account and ARM Solutions Collection has been notified Thank you for the opportunity to clarify any confusion this may have caused and we hope you find this resolution satisfactory. Should you have any questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail on August 21, 2017. Sincerely, Hope *** CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have waived the balance on consumers account and consumer's subscription has been stopped effective March 6, 2016.Regards,Marie *** *** ***Special Services

February 18, CT Revdex.com Case # *** This is in response to your concern forwarded to the Revdex.comPlease accept our sincere apology for the delay addressing your refund concernConfirming our telephone conversation during my follow up last week, I was happy to hear that
proof of purchase statements were found and refund posted back to your accountWe thank you for bringing this to our attention and again, we apologize for the frustration and inconvenience causedSincerely, *** *** CSSS Team

April 3, 2017 CT Revdex.com Case#: *** I’m writing in response to your concern submitted to the Revdex.com.We wish to apologize for the inconvenience you have experienced as a subscriber to the Chicago Tribune newspaper. Concern was addressed with our
distributor and delivery contractor for resolution. Paper should arrive as scheduled hereon; every Sunday. I was happy to hear, during our telephone conversation earlier today, that paper was delivered on March and April (after your initial call due to delay) Should you have any further questions or concerns regarding this matter, please feel free to contact me directly Sincerely, Hope ***CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter, but we are unable to reach themOur records show that we have credited consumer's account for the missed delivery of February 14, paperIn addition,
we have credited the consumer's account for weeks free of papers which extended their account's expiration date until April 23, 2016.Regards,*** *** *** ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for contacting The Chicago Tribune regarding consumer's concern.We have received a response from our delivery team that a service check will made on consumer's area to make sure that delivery will resume accordinglyIn addition, consumer's Chicago Tribune account has been credited which extends account's expiration until May 31, Rest assured that we are providing our distribution team with all the information and feedback we are receiving from subscribers to help them find the root cause of the issues.Regards,*** *** *** ***Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern
We tried to contact the consumer to further discuss this matter, but we are unable to reach himWe have forwarded consumer's delivery concern to our distribution team and instructed to ensure delivery of newspaper on
the drivewayA follow up call will be made and October 30, to check on delivery
Regards,
*** ***Special Services