Lakeside Tree Service

Thank you for contacting The Chicago *** regarding the consumer's concern.We have talked to consumer to discuss delivery issue and agreed to resolve this matterWe have notified the contractor in consumer's area to be reminded that future papers must be labelled with consumer's name and unit numberIn addition, a callback will be made on Wednesday, November 18, to check the progress of delivery.Regards,*** *** *** ***Special Services

February 2, CT Revdex.com Complaint # *** I’m writing in response to your concern submitted to the Revdex.comWe apologize that our courtesy sample continued to be delivered to your residenceFailure to stop is being addressed with our local distributor and regional
manager. They will follow up with the delivery contractor to insure that your household is not served. Additionally, your address has also been placed on our ‘Do not deliver’ listing to prevent future courtesy samplesAgain, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier today Sincerely, Hope *** CSSS Team

Complaint: ***
I am rejecting this response because:Again today I did not receive the Chicago Trib and thePost TribThis matter is certainly NOT resolved still on Nov16th,Also I do not believe they tried to contact me or they should get me at ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Mary ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11705719, and find that this resolution is satisfactory to me
Sincerely,
Ernesto ***

April 5, 2018 CT Revdex.com # *** Thank you for your time to speak to me on March 23, regarding your concern submitted to the Revdex.com. Confirming our conversation, human error was involved. I missed adjusting your
account during our conversation back on December 01, 2017, which resulted in a prior balance reflected on your bill dated December 04, 2017. Adjustment has now been applied and your paid through date has changed as follows; Last payment received on 12/21/paid your account through 01-29- Adjustment posted on 03-23-extended your paid through date to 02-17-Recent bill dated 03-23-reflects $for delivery service of 02-18-through 03-23-(billing date) and $for an week period effective 03-24-I thank you for bringing this to our attention and I sincerely apologize for the inconvenience causedShould you have any questions regarding this matter, please do not hesitate to contact me directly Sincerely, Hope *** CSSS Team

Thank you for contacting The Post Tribune regarding the consumer's concern.Our records show that the consumer's subscription was stopped effective January 22, In addition, we have refunded back the credit balance amounting to $back to consumers credit card on file.Regards,Marie Joyce
*** ***Special Services

July 12, 2017CT Revdex.com Case #: *** Please accept our sincerest apology for the inconvenience you have experienced due to a result of newspaper delivery issues. We have been informed by our Regional Manager, R*** that this address was removed from the carrier’s list and recent
delivery was a carrier error. Carrier has been removed from delivering in this area and address will continue to be serviced checked to ensure no more deliveries are made.Should you have any questions, please do not hesitate to contact me directly at the number left on your voice mail earlier today. Hope ***CSSS Team

Complaint: ***
I am rejecting this response because:I want reimbursement for papers I have to buy,paying almost 7$ for paper I should receive for 1.89$,and how bout the time I fell down and laid there for an hour cause nobody could pick me up I want a 100$ gift certificate to wal Mart so I could buy my medication with until you do that I will notbe satisfied
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/15) */
Thank you for contacting Chicago Tribune
We have notified the distribution team and the District Manager confirmed that the consumer has been contacted on August 11, regarding the delivery issuesRest assured that we will continue to
work with our delivery team to ensure consistent delivery of the newspaperUnfortunately, we are unable to accommodate the consumer's requestIn addition to the credits applied on the consumer's account for the missed deliveries, the best we can offer is a 26-week extension on his account as a compensation for the inconvenience he has experienced with the delivery issuesThis credit will extend his subscription from December 13, to June 12,
Regards,
***
Special Services
Initial Consumer Rebuttal /* (2000, 7, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will be happy with this resolution as long as they follow through with these delivery issues and insure that the delivery service that they use will be held accountable I accept the extra weeks and will give the Chicago Tribune the chance to correct the delivery issue However, if the situation continues now or in the future I will file another complaint

July 21, CT Revdex.com CASE#: *** Please accept our sincere apology for the inconvenience you have experienced with the delivery of our newspaper. We addressed this concern with the local distributor for immediate resolution. They are reaching out to the delivery contractor to ensure
that your newspaper is delivered as expected hereonShould you have any further questions or concerns regarding this matter, please do not hesitate to contact me directly at the number left on your voice mail earlier todaySincerely, Hope *** CSSS Team

September 7, CT Revdex.com Case # *** We wish to apologize for any inconvenience or misunderstanding that you might have experienced as a subscriber All Chicago Tribune subscriptions are continuous as noted on all renewal notices. The following verbiage regarding continuous
subscriptions appears as follows: This is a continuous subscription that may be cancelled at any time. To cancel or make changes to your subscription, you must call us at ###-###-####. We do not accept written correspondence (as these go to our processing center). You will be charged for any newspapers delivered prior to cancellationRenewal notices are sent four weeks in advance to allow sufficient time for our subscribers to stop or make any changes to their account. Upon reviewing your account, our records reflect; no request to stop at expiration (April 2017). Bill dated July 08, is for delivery service from April to July 2017. Due to our continuous subscription, delivery of the Sunday newspaper continued until July 03, This resulted in a final bill of $As a valued past subscriber, we wish to inform you, that the pending balance of $has been cancelled from your account and ARM Solutions Collection has been notified Thank you for the opportunity to clarify any confusion this may have caused and we hope you find this resolution satisfactory. Should you have any questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail on August 21, 2017. Sincerely, Hope *** CSSS Team

Complaint: ***
I am rejecting this response because: I have been told this same information before and still my newspapers are not being deliveredWhen my newspapers are being delivered every Sunday like they are suppose to be then I will accept the response
Sincerely,
*** ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have waived the balance on consumers account and consumer's subscription has been stopped effective March 6, 2016.Regards,Marie *** *** ***Special Services

February 18, CT Revdex.com Case # *** This is in response to your concern forwarded to the Revdex.comPlease accept our sincere apology for the delay addressing your refund concernConfirming our telephone conversation during my follow up last week, I was happy to hear that
proof of purchase statements were found and refund posted back to your accountWe thank you for bringing this to our attention and again, we apologize for the frustration and inconvenience causedSincerely, *** *** CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11103279, and find that this resolution is ok to meBut I have been receiving this resolution from customer service every weekAnd no body call on Sunday to verify and no delivery is being made from past months.
Sincerely,
Amit ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified the Delivery Manager assigned in the consumer's area to permanently resolve her delivery issueRest assured that our delivery team is working through their permanent resolution process to ensure delivery
of the consumer's newspaper every scheduled dayWe have credited consumer's account for the missed deliveries which extended their account's expiration date until April 27, 2016. In addition, a callback will be made on Friday, March 11, to service check consumer's delivery.Regards,Marie *** *** ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint:
I am rejecting this response because:
Sincerely,
Kishal ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern.Based on our records, customer's subscription started May 24, Consumer paid $** which was posted on May 21, This payment will cover consumer's delivery from May 24, to August 1, Payment for $** which
was posted on the account on October 6, covered consumer's delivery from August 2, to October 17, Account was stopped due to non payment effective January 17, Consumer's account was restart effective February 21, We received a payment for $** which was posted on February 29, This payment was for consumer's delivery from October 18, to January 16, In addition, consumer contacted the Chicago Tribune customer service center and requested to stop delivery effective March 23, We have waived the outstanding balance on the account amounting to $*** for delivery from February 21, to March 22, Regards,Marie *** *** ***Special Services