Lakeside Tree Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11103279, and find that this resolution is ok to meBut I have been receiving this resolution from customer service every weekAnd no body call on Sunday to verify and no delivery is being made from past months.
Sincerely,
Amit ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified the Delivery Manager assigned in the consumer's area to permanently resolve her delivery issueRest assured that our delivery team is working through their permanent resolution process to ensure delivery
of the consumer's newspaper every scheduled dayWe have credited consumer's account for the missed deliveries which extended their account's expiration date until April 27, 2016. In addition, a callback will be made on Friday, March 11, to service check consumer's delivery.Regards,Marie *** *** ***Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have made a follow up to our delivery team and alerted the delivery manager assigned to consumer's area regarding this on ongoing delivery issue of the consumerNecessary complaint has been brought up to their
attention to elevate the concern in a higher level of supervisionIn addition, we have requested for a callback from a local rep to discuss this matter further within to hours.Regards,Marie J*** *** ***Special Services

Complaint:
I am rejecting this response because:
Sincerely,
Kishal ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern.Based on our records, customer's subscription started May 24, Consumer paid $** which was posted on May 21, This payment will cover consumer's delivery from May 24, to August 1, Payment for $** which
was posted on the account on October 6, covered consumer's delivery from August 2, to October 17, Account was stopped due to non payment effective January 17, Consumer's account was restart effective February 21, We received a payment for $** which was posted on February 29, This payment was for consumer's delivery from October 18, to January 16, In addition, consumer contacted the Chicago Tribune customer service center and requested to stop delivery effective March 23, We have waived the outstanding balance on the account amounting to $*** for delivery from February 21, to March 22, Regards,Marie *** *** ***Special Services

Thank you for contacting the Chicago Tribune.As a compensation for the inconvenience the consumer experienced with the delivery issues, additional refund amounting to $will be processed back to his credit card within business days.Regards,*** *** ***Special Services

November 29, CT Revdex.com Case # *** Thank you for contacting the Chicago Tribune in regards to your Sunday only subscription. We apologize for the inconvenience and recent experienceAs promised during our telephone conversation earlier, I will further
review this concern with our distribution team and provide you with more information in the next few days. In the meantime, I have requested a copy of the November 3rd paper (World Series Champions) and also sent you an e-mail with our gratis link to access the digital newspaperI appreciate the opportunity and time to further assist you Sincerely, *** *** CSSS Team

May 18, CT Revdex.com Rebuttal Case #: *** After receiving another delivery (week of 5/5/17), we can understand the frustration and your rejection to our original responseConcern was re-addressed with our distributor for immediate resolution. We have been informed; that they have been in direct contact with the delivery contractor and household has been removed from their paperwork. Also, a service check was done to ensure delivery was ceased Again, we sincerely apologize for the inconvenience caused. Should you have further questions or concern, please do not hesitate to contact me directly at the number left on your voice mail or e-mail sent earlier today Sincerely, *** *** CSSS Team

Complaint:
I am rejecting this response because: 2/1/16: I received a voice message from "Sandy" with Tribune National Specialists 2/2/16: I returned the call but the office was closed Left a message as directed 2/3/16: I called Tribune National Specialists back This time I spoke with a "Sheila." She informed me that Sandy would not be back until Thursday I explained details of the problem to Sheila Sheila said she would "reach out to the district manager" and attempt to find out what is going on She also confirmed that she would pass along my message to Sandy, and that she AND Sandy would both call back within a day or two to let me know their findings and how this problem is going to be resolved A "day or two" (business days) would have been 2/4/16, 2/5/16, or even 2/8/ Today is 2/12/and I have yet to personally hear back from anyone I am becoming convinced that there is no responsibility or credibility to be found in the Tribune Corporation I appreciate the reply sent by the Tribune to the Revdex.com but it is virtually no different than what I've been told by the Philippine Customers Service department every time I've called Tribune National Specialists appear to be headquartered in California, which is arguably better than the Philippines, but this is a local problem which is not being resolved on a local level There must be local district managers who are responsible for delivery issues I have yet to personally talk to one person who has been able to explain to me where the system breakdown is occurring and exactly how this is going to get resolved In the meantime, the paper still is not coming into the building with any regularity This is not rocket science and the fact that we are having to expend so much time on a problem of this nature is ludicrous Our area is filled with unemployed people who are looking for work If the delivery driver is unable to deliver the papers responsibly, then let him/her go and find someone else better suited to the job If the district manager(s) cannot do a better job of assuring responsible paper delivery in their area, then let them go and find someone else who has a more responsible and vested interest in the work It doesn't seem that difficult to figure out If I'm having to contact customer service and the Revdex.com over times in less than years, there is obviously a huge problem with the chain of command, and a lot of seemingly dead weight that needs to be cut loose and replaced
Sincerely,
Dorothy ***-***

Thank you for contacting Chicago Tribune.We have contacted the consumer and she confirmed that a complete paper has finally been delivered to her on December 6, We will continue to work with the new distributor assigned in her area to permanently resolve the issueAdditionally, a credit has been applied on the consumer's account for the incomplete paper on November 22, 2015, extending her subscription from April 10, to April 17, 2016. Regards,Eunice *** ***Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern
We have contacted the customer to further discuss this matterWe have forwarded consumer's delivery concern to our distribution team and instructed to ensure delivery of newspaper every scheduled day and in a timely
mannerFour weeks credit has been applied to the consumer's account which covers delivery until October 29, A follow up call will be made and September 18, to check on delivery
Regards,
Nadine ***Special Services

April 11, CT Revdex.com Case # *** I’m writing in response to your concern filed with the Revdex.comYour request to stop delivery was forwarded to the appropriate department and we apologize that our sample products, continued to be delivered to your residence.
Failure to stop delivery was reviewed with the local distributor and regional manager. They will follow up with the delivery contractor to insure that your household is not served. Additionally, your address has also been placed on our ‘Do Not Deliver’ listing to prevent future courtesy samplesAgain, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier todaySincerely, Hope *** CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have review the consumer's account and made the necessary adjustmentsA request for a refund of $has been forwarded to our billing departmentThe full amount will be processed back to the consumer's credit card
on file within business daysIn addition, our records show that the consumer's account has been stopped effective June 8, 2016.Regards,*** *** *** ***Special Services

Thank you for contacting The Chicago Tribune regarding consumer's concern.We have received a response from our delivery team that a service check will made on consumer's area to make sure that delivery will resume accordinglyIn addition, consumer's Chicago Tribune account has been credited which extends account's expiration until November 9, and credited Post Tribune account which covers delivery until January 20, Rest assured we are providing our distribution team with all the information and feedback we are receiving from subscribers to help them find the root cause of the issues.Regards,*** *** *** ***Special Services

Thank you for contacting Chicago Tribune.We have contacted the delivery contractor regarding the ongoing delivery of Inside Shopper (sales ads) at the consumer's addressRest assured that we will closely work with them to ensure that deliveries will stop immediately.Regards,Eunice Hope
***Special Services

Complaint: ***
I am rejecting this response because: I only get the paper three times a week, I spent more than three days playing phone tag with supervisor after supervisor promising my news paperI had to adjust my schedule to be home for telephone calls and alleged deliveries
Sincerely,
David ***

November 30, CT Revdex.com Case # *** Please accept our sincere apology for the delay responding to your refund concern. After researching with our finance department and leaving you a message with our findings, I thank you for confirming that indeed you received and cashed
the check that was mailed on October 26, Should you change your mind on delivery or have any further questions, please contact our customer service department at *** and a representative will be happy to assist you Sincerely, *** *** CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have alerted our distribution team and instructed the delivery contractor assigned to consumer's area to ensure to stop delivery of the newspaper immediatelyRest assured that we are taking all the necessary steps to
correct this matter.Regards,Marie Joyce *** ***Special Services

Complaint: ***
I am rejecting this response because:I have repeatedly heard this from them, at least times and most recently a few days ago that they promise that a District Manager will contact meI still haven't received a callIf they refuse to call perhaps they could sent a letter letting me know what is going to be done about this problemOur carrier is now double bagging the paper but double bagging it so that there is still an open side, instead of alternating the bagsThis makes no sense because the paper will still get wet this wayI do not understand why it is so difficult not only for the paper to be properly bagged, thrown so that it doesn't rip the bag, that we get a a paper every day and why I still haven't received a phone callThis has become extremely frustrating and taking up way too much of my time that I need to devote to other important matters
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***