Lakeside Tree Service

August 15, 2017CT Revdex.com Case#: *** This is in response to your concern forwarded to the Revdex.com. We apologize for any inconvenience or misunderstanding regarding your Newsletter subscription.Upon reviewing our records, indeed you called on 6/21/to cancel Your
cancellation request was erroneously processed effective 7/15/17. For this reason, your credit card was still charged however, refund has now been processed.Please be assured this was an isolated incident with your account due to human error therefore, this is not an issue with everyone, and other customers were not automatically billed.We thank you for bringing this to our attention and the opportunity to review and clarify what transpired.Again, we apologize for any confusion and inconvenience caused. Sincerely, Hope ***CSSS Team

Thank you for contacting The Chicago Tribune regarding consumer's concern.We have contacted the consumer to further discuss to this matterA refund for the amount of $will be refunded back to consumer's credit card on file within to business days.Regards,Marc *** ***lSpecial Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have talked to consumer to discuss issue furtherWe have made a follow up to our delivery team and alerted the delivery manager assigned to consumer's area regarding this on ongoing delivery issueNecessary complaint
has been brought up to their attention to elevate the concern in a higher level of supervisionIn addition, a callback will be made on Saturday, February 13, to check the progress of delivery.Regards,Marie Joyce *** ***Special Services

March 7, CT Revdex.com Case # *** Thank you for contacting the Chicago Tribune in regards to deliveryDue to our ongoing review of your concern, we are requesting additional response time to this matter. A final response to your inquiry will be available by Friday, March 16,
2018. We appreciate the opportunity to respond to your inquiry and hope that this request is acceptable to you Sincerely, Hope *** CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The missing sections of the paper were finally mailed to me and I received a refund for my remaining subscriptionI am satisfied with this resolution and I appreciate the Chicago Tribune making this rightThank you
Sincerely,
*** ***

January 4, CT Revdex.com Case #: *** I’m writing in response to your concern filed with the Revdex.com officeWe wish to apologize for any misunderstanding regarding your subscriptionAs confirmed during our telephone conversation last week, all Chicago Tribune
subscriptions are continuous as noted on all renewal notices. Upon reviewing your account, our records reflect no request to stop at expiration (August 2017). Due to our continuous subscription, every day delivery continued until November 04, This resulted in a final bill of $Here at the Chicago Tribune we strive to provide the best service to our customers. Please disregard the bill of $31.87. The charges have been removed from your account. Also, your account information has been updated with our collection agency and the collection process has been terminated. We hope that you find this resolution satisfactory. Should you have any further questions, please do not hesitate to call Customer Service at 1-800-***-*** Sincerely, Hope *** CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have talked to the consumer to check if The *** *** newspaper was delive*** this week and consumer confirmed that they did not receive any *** *** newspaperThe delivery contractor has been notified to ensure to
stop delivery of the newspaper moving forwardWe will continue to monitor the consumer's subscription and a callback will be made on Thursday, December 24, to check on delivery.Regards,*** *** *** ***Special Services

November 25, CT Revdex.com Case # *** I’m writing in response to your concern filed with the Revdex.comYour request to stop delivery was forwarded to the appropriate department and we apologize that our sample products, continued to be delivered to your residence. Failure to
stop delivery was reviewed with the local distributor and regional manager. They will follow up with the delivery contractor to insure that your household is not served. Additionally, your address has also been placed on our ‘Do Not Deliver’ listing to prevent future courtesy samplesAgain, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier todaySincerely, Hope *** CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified our distribution management team to work closely with the distributor assigned in consumer's area to get these service issues resolved and to instruct the consumer's delivery contractor to do what is
possible to ensure that the condition of your newspaper is acceptableIn addition, a follow up message has been forwarded to the District Manager to call the consumer and further discuss this delivery problem.Regards,*** *** *** ***Special Services

Revdex.com: I have received copies of the Post Tribune for the past days. On 2-and 2-I received copies so there is still a problem with the delivery contractor. Maybe a congressional investigation will solve the problems. That's meant as a joke not a formal request!
I have reviewed the response made by the business in reference to complaint ID 11021520, and find that this resolution is satisfactory to me
Gayle ***

Thank you for contacting Chicago Tribune.Our cancellation procedures are on our bills and marketing materials which explain that the subscription is continuous and we need the subscriber to contact us to cancel the subscriptionAs a courtesy, we have closed out the outstanding balance on the
consumer's account and requested the collections agency to remove her name from the listIn addition, an email correspondence has been sent to the consumer, confirming that the balance has been cleared out and her information will be removed from the collections list as soon as possible.Regards,*** *** ***Special Services

August 15, 2017CT Revdex.com Case#: *** This is in response to your concern forwarded to the Revdex.com. We apologize for any inconvenience or misunderstanding regarding your Newsletter subscription.Upon reviewing our records, indeed you called on 6/21/to cancel Your
cancellation request was erroneously processed effective 7/15/17. For this reason, your credit card was still charged however, refund has now been processed.Please be assured this was an isolated incident with your account due to human error therefore, this is not an issue with everyone, and other customers were not automatically billed.We thank you for bringing this to our attention and the opportunity to review and clarify what transpired.Again, we apologize for any confusion and inconvenience caused. Sincerely, Hope ***CSSS Team

September 26, CT Revdex.com Case #***
* I’m writing in response to your concern filed with the Revdex.comPlease accept our sincere apology for your frustration with our delivery service. Our intention to service our customers as they expect, is very important to
us. Therefore, I have addressed this concern with our distribution staff for immediate resolution. They are doing everything possible to ensure three papers are delivered as scheduled; every Sunday Again, we apologize for the inconvenience caused. Should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail on September 21, Sincerely, Hope *** CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11103279, and find that this resolution is ok to meBut I have been receiving this resolution from customer service every weekAnd no body call on Sunday to verify and no delivery is being made from past months.
Sincerely,
Amit ***

February 5, CT Revdex.com Case #: *** This is in response to your concern filed with the Revdex.com. Upon reviewing your account, our records do not reflect a cancellation at expiration (November 2017) Due to our continuous subscription, delivery
of the Wednesday, Friday & Sunday newspaper continued until January 13, This resulted in a final bill of $ Here at the Chicago Tribune, we pride ourselves on offering our customers the best service possible. As confirmed during your call to our Customer Service Department on January 13, 2018, the outstanding balance of $has been cancelled. Account status reflects as closed with a zero balanceWe hope you find this resolution satisfactory and should you have any questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail on January 16, Sincerely, Hope *** CSSS Team

April 25, CT Revdex.com Case# Please accept our apology for the trouble and inconvenience you have experienced in getting a copy of the March 26th paperAs discussed during our telephone conversation earlier today, I agree this could have been
handled differentlyDistribution should have alerted Circulation and Customer Service of their shortage. This would have allowed the representative to provide accurate information to any customer calling with the same concern Our intention to service our customers as they expect is very important to us. Distribution will now include Customer Service on any future shortage notifications. Also, please be assured that your account was credited accordingly and, in addition, we have added two weeks to your account. Again, we apologize for the frustration and hope you find this resolution satisfactory Sincerely, Hope R*** CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have been in communication with the consumer every week to check the status of their deliveryIn addition, follow up messages was forwarded to our Distribution team to service on delivery and to ensure delivery of their newspaper every scheduled day.Regards,*** *** *** ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Dr*** ***

Thank you contacting The Chicago Tribune regarding consumer's concern.We have made the necessary adjustment on the consumer's account and requested an additional refund of $($minus $for June 8, paper) to complete the full amount of $refundThe amount will be refunded back
to the consumer's credit card on file within business days.Regards,*** *** *** ***Special Services