Lakeside Tree Service

April 18, 2017CT Revdex.com Case #: ***This is in response to your delivery concern rebuttal to the Revdex.com. After receiving another delivery, we can understand the frustration and your rejection to our original responseConcern was re-addressed with our distributor for immediate resolution. We have been informed; that they have been directly in contact with the delivery contractor and household has been removed from their paperwork. Also, they had a separate contractor go out and verify that no paper was left yesterday. They will continue to have the address service checked for a few weeks to ensure delivery is ceased.Again, we sincerely apologize for the inconvenience caused. Should you have any questions or concern, please do not hesitate to contact me directly at the number left on your voice mail yesterday afternoon.Sincerely, Hope ***/CSSS Team

Thank you for contacting The Chicago *** regarding the consumer's concern
We tried to contact the consumer to further discuss this matter, but we are unable to reach herWe have notified the Delivery Manager assigned in the consumer's area to permanently resolve her delivery issue for her
paper to be labeled with her name and unit numberRest assured that our delivery team is working through their permanent resolution process
In addition, we will call consumer to check the progress of delivery and applied a weeks credit on consumer's account which extends the paid through date of the subscription until December 2,
Regards,
*** *** *** ***
Special Services

April 11, CT Revdex.com Case # *** I’m writing in response to your concern filed with the Revdex.comYour request to stop delivery was forwarded to the appropriate department and we apologize that our sample products, continued to be delivered to your residence.
Failure to stop delivery was reviewed with the local distributor and regional manager. They will follow up with the delivery contractor to insure that your household is not served. Additionally, your address has also been placed on our ‘Do Not Deliver’ listing to prevent future courtesy samplesAgain, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier todaySincerely, Hope *** CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.Our records show that a payment amounting to $*** has been posted on the consumer's account effective March 25, We have requested for a refund check which will receive by the consumer within business days.Regards,Marie *** *** ***Special Services

Complaint:
I am rejecting this response because:
the paper is still not being delivered to the side door
Sincerely,
Philip ***

January 4, CT Revdex.com Case #: *** I’m writing in response to your concern filed with the Revdex.com office We wish to apologize for any misunderstanding regarding your subscriptionAs confirmed during our telephone conversation last week, all Chicago Tribune
subscriptions are continuous as noted on all renewal notices. Upon reviewing your account, our records reflect no request to stop at expiration (August 2017). Due to our continuous subscription, every day delivery continued until November 04, This resulted in a final bill of $Here at the Chicago Tribune we strive to provide the best service to our customers. Please disregard the bill of $31.87. The charges have been removed from your account. Also, your account information has been updated with our collection agency and the collection process has been terminated. We hope that you find this resolution satisfactory. Should you have any further questions, please do not hesitate to call Customer Service at 1-800-***-*** Sincerely, Hope *** CSSS Team

April 30, CT Revdex.com # *** This is in response to your concern submitted to the Revdex.com Confirming our telephone conversation of Friday, April 30, 2018, we apologize for any misunderstandings regarding premium issuesThese were implemented to help defray print and
delivery cost associated with these special issues that our readers have come to enjoyCharges associated with these premium issues is noted on all our invoicesWe understood your concern and as a valued subscriber, we have credited your subscription account for the past four premium charges that you have received from January through April Furthermore, we have noted your Chicago Tribune subscriber account that premium charges will not apply to your account. With this adjustment, your paid through date is now June 22, Again, we apologize for any inconvenience caused and I hope the information reviewed has been helpful. Should you have any questions regarding this matter, please do not hesitate to contact me directlySincerely, Hope *** CSSS Team

Thank you for contacting The Chicago Tribune regarding customer's concern.We have contacted the consumer on Sunday, March 27, to check on deliveryThe consumer confirmed that their paper was delivered by the garage door before 8:am.We have sent a follow up escalation to the Regional Manager assigned in their area to continue to service check the consumer's deliveryIn addition, a follow up message has been forwarded to the carrier assigned in the consumer's area to ensure that the customer newspapers arrive by the guaranteed delivery time and to deliver their paper by the garage doorRegards,Nadine ***Special Services

April 18, 2017CT Revdex.com Case #: ***This is in response to your delivery concern rebuttal to the Revdex.com. After receiving another delivery, we can understand the frustration and your rejection to our original responseConcern was re-addressed with our distributor for immediate resolution. We have been informed; that they have been directly in contact with the delivery contractor and household has been removed from their paperwork. Also, they had a separate contractor go out and verify that no paper was left yesterday. They will continue to have the address service checked for a few weeks to ensure delivery is ceased.Again, we sincerely apologize for the inconvenience caused. Should you have any questions or concern, please do not hesitate to contact me directly at the number left on your voice mail yesterday afternoon.Sincerely, Hope ***/CSSS Team

Complaint: ***
I am rejecting this response because: Newspaper is still not delivered ontimeThe second delivery team is putting the paper by the garage door, but it takes teams to do soThe delivery person assigned to this community continues to throw the paper by the curb or sidewalk between 820a-845a, which is unacceptableThe other day when we had bad rainstorms, I drove around to find ALL the newspapers were by the curb, which means they were all soaked as was mine due to the driveways slanted toward the street & the paper lying in waterYou couldn't get the papers apart & the printing was running into each otherI've called the Mgr several times, but he refused to return my calls on this ongoing issueIn all the years we've had the Chgo Tribune, this is the absolute worst Customer Service & delivery My neighbors are all read to quitI'd so disgusted I would too if it weren't for collecting the papers from neighbors/doctor/dentist in the area & taking them to the local *** *** for the homeless dogs & catsI just don't know where to turn to for helpVery upsetting to say the leastI've always thought of the Chicago Tribune as being an upstanding company...I guess notIf they don't have any ethics as a company, how can you rely on what is being printed in their papers?
Sincerely,
Robert ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

May 3, 2017 CT Revdex.com Case# *** (duplicate with ***) Please accept our apology for the trouble and inconvenience you have experienced in getting a copy of the March 26th paperAs discussed during our telephone conversation earlier today, I agree this
could have been handled differentlyDistribution should have alerted Circulation and Customer Service of their shortage. This would have allowed the representative to provide accurate information to any customer calling with the same concern Our intention to service our customers as they expect is very important to us. Distribution will now include Customer Service on any future shortage notifications. Also, please be assured that your account was credited accordingly and, in addition, we have added two weeks to your account. Again, we apologize for the frustration and *** you find this resolution satisfactory Sincerely,*** *** CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please note, this issue has been going on since September with multiple phone calls and confirmed emails Yet to date, 11/17/2015, the names and unit numbers are still not on the newspapers and the issue of concern continues
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Philip ***

February 14, 2017CT Revdex.com # *** I’m writing in response to your concern submitted to the Revdex.com.We apologize for any inconvenience or misunderstanding that you might have experienced as a subscriber to the Chicago Tribune. Please note that all subscriptions are
continuous, as noted on all renewal notices. The following verbiage regarding continuous subscriptions appears as follows: This is a continuous subscription that may be cancelled at any time. To cancel or make changes to your service, you must call us at 1.800.874.2863. We do not accept written correspondenceYou will be charged for any newspapers delivered prior to cancellation Upon reviewing your account, our records reflect; no request to stop account at expiration (August 2016)Payment of $made in July covered your subscription from July to August 2016. Current bill of $is for service from September through November Here at the Chicago Tribune, it is our intent to provide the best service possible. I placed a call to you earlier last week to review account, but was not successful making contact. As a valued former subscriber, charges of $have been cancelled from the account. We hope you find this resolution satisfactory. Should you have any questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail last week. Sincerely, Hope ***CSSS TeamTell us why here

April 17, 2018 CT Revdex.com Case #: *** This is in response to
your concern filed with the Revdex.comPlease accept our sincere apology for the frustration you have experienced with our delivery service for your newspaper subscription. Our intention to service our customers as they expect, is very important to us. Therefore, this concern was addressed with Distribution and Regional Managers. In addition, a complete copy with missing sections was mailed to you on April 02, It is regrettable that this situation led you to cancelling your subscription; however, we understand the action you took. As requested via a call to our Customer Service Center, your account was stopped and refund of $was expedited on March 27, Again, we apologize for the frustration and inconvenience caused and we hope you find this resolution satisfactory. Should you have any questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier today Sincerely, *** *** CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

November 25, CT Revdex.com Case # *** I’m writing in response to your concern filed with the Revdex.comYour request to stop delivery was forwarded to the appropriate department and we apologize that our sample products, continued to be delivered to your residence. Failure to
stop delivery was reviewed with the local distributor and regional manager. They will follow up with the delivery contractor to insure that your household is not served. Additionally, your address has also been placed on our ‘Do Not Deliver’ listing to prevent future courtesy samplesAgain, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier todaySincerely, Hope *** CSSS Team

February 22, 2017 CT Revdex.com Case #: *** I am writing in response to your concern submitted to the Revdex.com. Please accept our sincere apology for the frustration you have experienced with our delivery service. Upon receipt of your
concern, it was addressed with distribution and regional managers for immediate resolution. Additionally, we have applied a full week credit to your subscription. As a valued subscriber, we will do everything possible to ensure the Chicago Tribune continues to deliver as expected, every Wednesday, Friday and Sunday. Again, we apologize for the inconvenience caused. Should you have any questions or problems, please do not hesitate to contact me at the number left on your voice mail earlier today Sincerely, Hope ***CSSS TeamTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***