Lakeside Tree Service

May 17, CT Revdex.com Case #: *** This is in response to your concern filed with the Revdex.comWe apologize for the frustration you have experienced due to a result of newspaper delivery issues. We have been informed by the Regional Manager that concern has
been addressed and a new delivery contractor is on routeGoing forward, distribution will monitor route for the next week or two to ensure proper and timely deliveryPlease be assured your account has been credited accordingly. Furthermore, we have also applied an additional week credit to your subscription due to the inconvenience causedThank you for bringing this matter to our attention. We appreciate your patience as we worked in getting this matter resolved. Should you have any further questions regarding this matter, please do not hesitate to contact me directly at the number left on your voice mail this afternoonSincerely, *** *** CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified our distribution management team assigned in the consumer's area to permanently resolve her delivery issueWe are working closely with the distributor to ensure delivery of the newspaper every
scheduled dayIn addition, consumer's account has been credited for the missed deliveries which extended the paid through date until May 29, 2016.Regards,Marie Joyce *** ***Special Services

Complaint: ***
I am rejecting this response because: I will accept this response if it actually stops for a few weeksAs recently as last Tuesday July I still got it, I was sitting by the window at the time so chased the delivery boy down the block He was a year old, I asked if he knew I keep asking to discontinue these He had absolutely no idea and said nobody had told him This is after months of complaints.
Sincerely,
Jason ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have sent an urgent message to the district manager assigned in consumer area and to the delivery contractor to stop delivery of the Red Plum immediatelyIn addition, a callback will be made on Thursday, March 17,
by 9:am to ensure that delivery is stopRegards,Marie *** *** ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Martin ***

March 2, CT Revdex.com # *** I am writing in response to your concern submitted to the Revdex.comConfirming our telephone conversation earlier last week, we apologize for any misunderstandings regarding premium issuesThese were
implemented to help defray print and delivery cost associated with these special issues that our readers have come to enjoyCharges associated with these premium issues is noted on all our invoicesWe do understand your concern and as a valued past subscriber, we have credited your subscription account for the past six premium charges that you have received from June through October 2017, thus extending your renewal date back to 12/16/Furthermore, we have noted your Chicago Tribune subscriber account (currently stopped) that premium charges will not apply to your account should you decided to restart your subscriptionRefund for the credit adjustment of $was processed on February 13, Again, we apologize for any inconvenience caused and I hope the information provided has been helpful. Should you have any questions regarding this matter, please do not hesitate to contact me directlyHope *** CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11193341, and find that this resolution is satisfactory to me, as long as the newspaper is on the driveway next to the mailbox. If this does not occur, then I will cancel my subscription
Sincerely,
Ellen ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified the distribution management team assigned in the consumer's area to get these service issues resolvedRest assured that our delivery team is working through their permanent resolution processIn
addition, we have applied a credit on the consumer's account which extended the account's expiration date until February 11, 2016.Regards,*** *** *** ***Special Services

Thank you for contacting Chicago Tribune.We have contacted our advertising department and requested for someone to call the consumer regarding her billing disputeRest assured that we will continue to work with our advertising department to ensure that this issue is resolved as soon as
possible.Regards,Eunice Hope ***Special Services

Complaint: ***
I am rejecting this response because: I only get the paper three times a week, I spent more than three days playing phone tag with supervisor after supervisor promising my news paperI had to adjust my schedule to be home for telephone calls and alleged deliveries
Sincerely,
David ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
While I have no phone records of them ever trying to contact me, there has been a Sunday paper delivered to me every Sunday thus farI will re-write another complaint if this situation is not taken care of by the date they have given
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11680478, and find that this resolution is satisfactory to me
Sincerely,
Steven ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter but we are unable to reach themWe have made a follow up to the District Manager and requested to have a service in the consumer's area to ensure delivery of their newspaper to the side doorWe want to assure the consumer that our distribution management team is actively working closely with the contractor to get these service issues resolvedIn addition, a courtesy call will be made on Sunday, November 22, by 9:am to check the delivery.Regards,Marie *** *** ***Special Services

December 5, CT Revdex.com# *** I’m writing in response to your concern submitted to the Revdex.com regarding your purchase through Tribune Store We have been informed by E-Commerce manager, *** *** that after some research
on your order, she would contact you directly with the following findings: Original order (***) on 11/was processed through the International payment platform in error, Alaska is considered domestic. Refund has been issued Order (***) was processed correctly as a domestic purchase on 11/7/16. This order was still pending as of 11/due to one item still being made by vendor. Credit of $has been applied *** was also forwarding a copy of this order to you. Please accept our sincerest apology for the inconvenience and *** the information provided was helpful Sincerely, *** *** CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have made a follow up to our delivery team and alerted the delivery manager assigned to consumer's area regarding this on ongoing delivery issue of the consumerNecessary complaint has been brought up to their
attention to elevate the concern in a higher level of supervisionIn addition, we have requested for a callback from a local rep to discuss this matter further within to hours.Regards,Marie J*** *** ***Special Services

April 30, CT Revdex.com # *** This is in response to your concern submitted to the Revdex.comConfirming our telephone conversation of Friday, April 30, 2018, we apologize for any misunderstandings regarding premium issuesThese were implemented to help defray print and
delivery cost associated with these special issues that our readers have come to enjoyCharges associated with these premium issues is noted on all our invoicesWe understood your concern and as a valued subscriber, we have credited your subscription account for the past four premium charges that you have received from January through April Furthermore, we have noted your Chicago Tribune subscriber account that premium charges will not apply to your account. With this adjustment, your paid through date is now June 22, Again, we apologize for any inconvenience caused and I hope the information reviewed has been helpful. Should you have any questions regarding this matter, please do not hesitate to contact me directlySincerely, Hope *** CSSS Team

Thank you for contacting Chicago Tribune.The Regional Manager has been notified to ensure that the consumer's address is removed from our list of customers who are scheduled to receive the Inside ShopperIn addition, a follow up message has been sent to the local distributor assigned in the consumer's area to stop unwanted deliveries permanently.Regards,Eunice Hope ***Special Services

Revdex.com:
This is perfectly acceptable as long as the delivery actually stops but I'm not optimisticUntil the delivery person starts using a list to deliver, the paper will continue to arrive
Sincerely,
Lynn ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Viju ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to add that if nothing is done but the credited delivery that future delivery problems will be taken care of with credited service
Sincerely,
*** ***