Lakeside Tree Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern.Effective August 22, 2011, Chicago Tribune no longer offers any vacation creditsOur policy is in line with what many other newspapers and subscription service companies have already put into placeAs a Chicago Tribune
subscriber, our consumers are subscribing for a period of time not for individual papersWe can credit vacation hold which are more than daysIn addition, we are on continuous subscription, which means that consumer's paper is delivered and billed without any action on their part until cancelledFor them to cancel or make changes to their subscription, they must call the customer service center at 1-800-TRIBUNEConsumer must notify us by phone or they will be charged for any newspapers delivered prior to cancellation.On another note, our records show that consumer's account was stopped effective March 9, We have waived the balance amounting to $to zero out the consumer's account.Regards,*** *** *** ***Special Services

October 12, CT Revdex.com Case #: *** This is in response to your concern filed with the Revdex.com Premium issue fee was implemented to defray both print and delivery costs associated with these special issues our readers have come to enjoy. The charge associated with these
premiums issues are printed on our invoices However, we do understand your concern and as a valued subscriber, we have noted your subscriber account and premium charges will not apply to your account. However, the actual verbiage will reflect on all our documents We also took notice of your request for a reduced rate and we are happy to inform you we have adjusted your account to $for weeks versus $as stated on the advance notice mailed on September 24, 2017. Your credit card statement will reflect a $charge and then, within 7-business days you’ll see a refund of $ We hope that the information provided has been helpful, solution proves satisfactory and that you will continue to enjoy your subscription to the Chicago Tribune Hope *** CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11693638, and find that this resolution is satisfactory to me
Sincerely,
Ryan (***) ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter, but we are unable to reach themOur records show that we have credited consumer's account for the missed delivery of February 14, paperIn addition,
we have credited the consumer's account for weeks free of papers which extended their account's expiration date until April 23, 2016.Regards,*** *** *** ***Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern
We have contacted the consumer to further discuss this matterInformed consumer that a response from the delivery team has been received and that they will talk to the driver to make sure that delivery will resume
consistentlyIn addition, a callback request has been sent to the delivery team to contact the consumerAdditional two weeks credit has been applied to the consumer's account which covers delivery until Septemer 24, Rest assured we are providing our distribution team with all the information and feedback we are receiving from subscribers to help them find the root cause of the issues
Regards,
*** ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIf the behavior continues I will re-file the complaint
Sincerely,
Michael ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12072083, and find that this resolution is satisfactory to me
Sincerely,
Kwajalein ***

I’m writing in response to your concern filed with the Revdex.com
Your request to stop delivery was forwarded to the appropriate department and we apologize that our sample product, continued to be delivered to your residence Failure to stop delivery was reviewed with the local
distributor and regional manager They have taken measures which will ensure delivery ceases at this address Thank you for confirming papers were stopped this weekI will follow up with you next week to verify they continue to not be delivered
Again, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me
Sincerely,
Heather
CSSS Team

February 4, 2017 CT Revdex.com # *** I’m writing in response to your concern submitted to the Revdex.com.Your concern was reviewed by our advertising team and they were able to confirm your ad ran as scheduled. A digital impression ad is when an ad pops up on a page of the
website. If a customer purchases 25,impressions, it means that ad will show up 25,times in a month. Our typical website traffic is about million page views a month. Therefore, one could look at the website thousands of times and never see your ad as it is only going to show 25,times in million. *** ***, from advertising, confirmed she forwarded a report and screen shot to you along with her contact information. We apologize for any inconvenience caused. If you have any additional questions regarding this matter, please do not hesitate to contact Ms***. Sincerely, *** ***CSSS TeamTell us why here

May 26, CT Revdex.com Case #: *** This is in response to your billing concern filed with the Revdex.com. We apologize for any inconvenience or misunderstanding with your newspaper subscription Upon reviewing your account, our records do not
reflect your cancellation request for December Due to our continuous subscription, delivery of the Daily and Sunday newspaper continued until April 02, which is when we received your written request to cancel This resulted in a final bill of $ Here at the Chicago Tribune, we pride ourselves on offering our customers the best service possible. The outstanding balance of $has been removed from your account and ARM Solution Collection has been notified We *** you find this resolution satisfactory and should you have any questions regarding this matter, please do not hesitate to contact Customer Service at 1-800-***-*** Sincerely, *** *** CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.Based on our records, the bill that was received by the consumer amounting to $is for the papers that was delivered to customer addressConsumer's subscription was stopped effective October 11, and we have
waived the outstanding balance to closed out consumer's account.Regards,*** *** *** ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
It would however be more clear if an invoice for a stated time of delivery at a specified amount would be honored without additional obscure charges referred to as premium (additional) charges. Sincerely, John R***

Thank you for contacting Chicago Tribune.The Regional Manager has been notified to ensure that the consumer's address is removed from our list of customers who are scheduled to receive the Inside ShopperIn addition, a follow up message has been sent to the local distributor assigned in the consumer's area to stop unwanted deliveries permanently.Regards,Eunice Hope ***Special Services

March 7, CT Revdex.com Case # *** Thank you for contacting the Chicago Tribune in regards to deliveryDue to our ongoing review of your concern, we are requesting additional response time to this matter. A final response to your inquiry will be available by Friday, March 16,
2018. We appreciate the opportunity to respond to your inquiry and hope that this request is acceptable to you Sincerely, Hope *** CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11693638, and find that this resolution is satisfactory to me
Sincerely,
Ryan (***) ***

November 12, Revdex.com# 12457570 As of
November 12, we have resolved the delivery concern with resident. Sample deliveries have been stopped and household has been removed from our sampling list on the home and mail delivery side. During our follow up call earlier today, we were happy to hear no further sample were delivered. Resident was also provided with a direct number to call in the event he encounters any future problems Again, we apologize for the inconvenience caused Hope *** CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have stopped consumer's account effective April 26, A request for a refund amounting to $has been forward to our billing departmentA refund for the full amount will be mailed to the consumer within
business days.Regards,Marie *** *** ***Special Services

Complaint:
I am rejecting this response because: 2/1/16: I received a voice message from "Sandy" with Tribune National Specialists 2/2/16: I returned the call but the office was closed Left a message as directed 2/3/16: I called Tribune National Specialists back This time I spoke with a "Sheila." She informed me that Sandy would not be back until Thursday I explained details of the problem to Sheila Sheila said she would "reach out to the district manager" and attempt to find out what is going on She also confirmed that she would pass along my message to Sandy, and that she AND Sandy would both call back within a day or two to let me know their findings and how this problem is going to be resolved A "day or two" (business days) would have been 2/4/16, 2/5/16, or even 2/8/ Today is 2/12/and I have yet to personally hear back from anyone I am becoming convinced that there is no responsibility or credibility to be found in the Tribune Corporation I appreciate the reply sent by the Tribune to the Revdex.com but it is virtually no different than what I've been told by the Philippine Customers Service department every time I've called Tribune National Specialists appear to be headquartered in California, which is arguably better than the Philippines, but this is a local problem which is not being resolved on a local level There must be local district managers who are responsible for delivery issues I have yet to personally talk to one person who has been able to explain to me where the system breakdown is occurring and exactly how this is going to get resolved In the meantime, the paper still is not coming into the building with any regularity This is not rocket science and the fact that we are having to expend so much time on a problem of this nature is ludicrous Our area is filled with unemployed people who are looking for work If the delivery driver is unable to deliver the papers responsibly, then let him/her go and find someone else better suited to the job If the district manager(s) cannot do a better job of assuring responsible paper delivery in their area, then let them go and find someone else who has a more responsible and vested interest in the work It doesn't seem that difficult to figure out If I'm having to contact customer service and the Revdex.com over times in less than years, there is obviously a huge problem with the chain of command, and a lot of seemingly dead weight that needs to be cut loose and replaced
Sincerely,
Dorothy ***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10989234, and find that this resolution is satisfactory to me
I would like to suggest that you replace your current distribution process with one that prevents situations like this from occurring Using off shore call centers and third party vendors are very costly in the long term I sincerely hope that this problem has been successfully resolved.
Sincerely,
Thomas ***