Lakeside Tree Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hi Revdex.com, Thank you for assisting me with my complaint about the Chicago Tribune billing. The Chicago Tribune called me and said that the $overbilling has been removed. You can close Complaint ID # ***- Chicago Tribune Regards, John ***

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have notified our distribution management team assigned in the consumer's area to work closely with the delivery contractor to get these service issues resolved and to stop the delivery of the *** *** paper at
consumer's addressRest assured that our delivery team is in communication with us each day as they are working through their permanent resolution process.Regards,Marie *** *** ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11193341, and find that this resolution is satisfactory to me, as long as the newspaper is on the driveway next to the mailbox.? If this does not occur, then I will cancel my subscription
Sincerely,
Ellen ***

Initial Business Response /* (1000, 5, 2015/09/28) */
Thank you for contacting Chicago Tribune
We have notified the Delivery Manager regarding the consumer's delivery issue to ensure that this will be given immediate attention and permanent resolutionA credit has been applied on the
consumer's account for the missed paper on September 12, As a compensation for the inconvenience, we have processed additional 1-week credit on his account, extending his subscription's paid through date from October 27, to November 3,
Regards
Eunice Hope Oliver
Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern
We have contacted the consumer and confirmed that Sunday paper was receivedWe have forwarded consumer's delivery concern to our distribution team and instructed to ensure delivery of newspaper every scheduled dayIn
addition, consumer's account has been credited which will pay consumer's account through August 26, A callback will made on August 21, to check on delivery
Regards,
*** ***Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter, but we are unable to reach themWe have notified the district manager assigned in their area to ensure delivery of the newspaper every scheduled day
Consumer's account has been credit for weeks which covered delivery until December 13, In addition, a courtesy call will be made on Sunday, November to check the progress of deliveryRegards,*** *** *** ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

March 2, ? ? ? ? ? ? ? ? CT Revdex.com # *** I am writing in response to your concern submitted to the Revdex.comConfirming our telephone conversation earlier last week, we apologize for any misunderstandings regarding premium issuesThese were
implemented to help defray print and delivery cost associated with these special issues that our readers have come to enjoyCharges associated with these premium issues is noted on all our invoicesWe do understand your concern and as a valued past subscriber, we have credited your subscription account for the past six premium charges that you have received from June through October 2017, thus extending your renewal date back to 12/16/Furthermore, we have noted your Chicago Tribune subscriber account (currently stopped) that premium charges will not apply to your account should you decided to restart your subscriptionRefund for the credit adjustment of $was processed on February 13, Again, we apologize for any inconvenience caused and I hope the information provided has been helpful.? Should you have any questions regarding this matter, please do not hesitate to contact me directlyHope *** CSSS Team

July 20, ? CT Revdex.com Case #: *** While we understand your concern that in the past, you continued to sporadically receive our product, you don’t mention if any papers were dropped off since our last communication? A service call was placed yesterday afternoon, but did not succeed speaking to you.? I left a message on your voice mail and followed up with an e-mailPlease be assured this concern was addressed with our local distribution office to ensure that deliveries would ceaseAgain, we apologize for the inconvenience this has causedSincerely, ? Hope *** CSSS Team

Revdex.com Case # [redacted] - Chicago TribuneThis is in response to your billing concern filed with the Revdex.com.? Upon reviewing our phone and email systems our records do not reflect any communication from your phone number or email since October 2017.As noted on our billing
statements our Customer service hours are Monday through Friday, 7am till 5pm CST and Saturday and Sunday 7am till 12pm CSTWe can also be reached at? [email protected] to our continuous subscription policy, Sunday only delivery continued on account until 12/31/after the 10/15/payment was charged back by your credit card companyThis resulted in a final bill of $As a courtesy the outstanding balance of $has been cancelled from your account.On account [redacted], Sunday only delivery has been cancelled as of 2/19/and the recent payment on 2/4/of $will been refunded.On account [redacted], Sunday only delivery has been cancelled as of 2/19/and the prorated amount of $ will be refunded.Thank you for the opportunity to review your accounts and please contact us if we can further assist you in the future.HeatherCSSS Team? ? ? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Cheryl ***

July 28, 2017CT Revdex.com # ***? This is in response to your concern forwarded to the Revdex.com.Thank you for the opportunity to speak to you on July 19th? to discuss our billing policies and procedures.? Please note that all subscriptions are continuous, as noted on all
renewal noticesAs mentioned in our conversation, our records now reflect the following;Payment received in July covered delivery period of March 02, through July 15, ? ? ? ? At present, account is permanent stopped.All files, including *** have been updated.? Please be assured this does not affect your credit.? We hope you find this resolution satisfactory and again, we apologize for the inconvenience.? Please do not hesitate to contact us at ###-###-#### should you decide to restart your subscription.? Sincerely,? Hope ***CSSS Team

?
Complaint: ***
I am rejecting this response because:Again today I did not receive the Chicago Trib and thePost TribThis matter is certainly NOT resolved still on Nov16th,Also I do not believe they tried to contact me or they should get me at ***
Sincerely,
*** ***

Thank you for contacting The Chicago Tribune regarding consumer's concern.We have received a response from our delivery team that a service check will made on consumer's area to make sure that delivery will resume accordinglyIn addition, consumer's Chicago Tribune account has been credited which extends account's expiration until November 9, and credited Post Tribune account which covers delivery until January 20, Rest assured we are providing our distribution team with all the information and feedback we are receiving from subscribers to help them find the root cause of the issues.Regards,[redacted]Special Services?

December 16,
2016? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? CT Revdex.com# [redacted] ? ? I’m writing in response to your billing concern submitted to the Revdex.com? We sincerely apologize for the frustration you experienced.? During my conversation with Mr[redacted] earlier today, I confirmed that indeed account had been stopped and paid for in August.? However, due to human error, a specific code was not processed prior to the payment posting which allowed the system to re-activate the subscription? Please note that as of today, the following actions have been taken: 1.? ? ? ? ? ? ? Account has been permanently stopped 2.? ? ? ? ? ? Balance pending has been adjusted accordingly3.? ? ? ? ? ? All files, including [redacted] have been updated? This will not affect your credit ? ? Thank you for bringing this matter to our attention and again, our apologies for the inconvenience caused.? Should you have any questions or further concerns regarding this matter, please do not hesitate to contact our Customer Service Department at 1-800-[redacted] ? ? Sincerely, [redacted] CSSS Team

March 2, CT Revdex.com# *** This is in response to your concern forwarded to the Revdex.com officeConfirming our telephone conversation yesterday afternoon, we apologize for any inconvenience or misunderstanding with your newspaper subscriptionAs discussed, after reviewing the
information that you provided, and after researching this concern, we found our records do not reflect a cancellation at expiration (November 2017).? ? Due to our continuous subscription, delivery of the Wednesday, Thursday, Friday & Sunday newspaper continued until January 02, Here at the Chicago Tribune, we pride ourselves on offering our customers the best service possible.? Therefore, please disregard bill dated 1/07/and recent collection letter.? The charge of $associated with delivery, has been closed-out.? Account now reflects zero balance and ARMs Solution was notified to cease collection.? Please be assured this does not affect your credit rating We thank you for the opportunity to review and clarify what transpired on your subscription account.? Should you have any questions, please do not hesitate to contact me directly? Sincerely, ? Hope *** CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have contacted the consumer to further discuss this matter and informed that we have a new distributor in the consumer's areaOur distribution management team is working closely with the new distributor to get these
service issues resolved and to ensure delivery every scheduled dayIn addition, a callback will be made on Sunday, November 29, by 9:am to check the progress of delivery.? Regards,*** *** *** ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me? Please note, this issue has been going on since September with multiple phone calls and confirmed emails? Yet to date, 11/17/2015, the names and unit numbers are still not on the newspapers and the issue of concern continues
Sincerely,
[redacted]

February 22, 2017? CT Revdex.com Case [redacted]? Thank you for contacting the Chicago Tribune in regards to your Sunday only subscription.Due to our ongoing review of your subscription concern, we are requesting additional response time to this matter.? A final response to your inquiry will be
available by Friday, February 24, 2017.? We appreciate the opportunity to service your subscription and hope that this request is acceptable to you.? Sincerely,[redacted]CSSS TeamTell us why here