Lakeside Tree Service

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
Ernesto [redacted]

Thank you for contacting The Chicago Tribune regarding the consumer's concern
We have contacted the consumer regarding his delivery concernConsumer confirmed that this week's paper has been receivedDelivery team has been reminded to ensure delivery of the paper to the back door steps every scheduled dayAdditional weeks credit has been applied to consumer's account which will cover delivery through February 1, 2017.? A follow up call will be made and October 30, to check on delivery
Regards,
[redacted]Special Services

Thank you for contacting Chicago Tribune.As requested, we have scheduled the consumer's subscription to stop effective November 15, Credits have been applied on her account for the missed papers and a refund amounting to $will be processed back to her credit card within business
days.Regards,*** *** ***Special Services

April 11, ? CT Revdex.com Case # [redacted] ? I’m writing in response to your concern filed with the Revdex.comYour request to stop delivery was forwarded to the appropriate department and we apologize that our sample products, continued to be delivered to your residence.?
Failure to stop delivery was reviewed with the local distributor and regional manager.? They will follow up with the delivery contractor to insure that your household is not served.? Additionally, your address has also been placed on our ‘Do Not Deliver’ listing to prevent future courtesy samplesAgain, we apologize for the inconvenience caused and should you have further questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier todaySincerely, ? [redacted] CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have contacted the consumer and he confirmed that he received the Sunday and Wednesday paperIn addition, we have notified our delivery contractor assigned in the consumer's area to ensure to deliver their newspaper
every scheduled day.Regards,Marie *** *** ***Special Services

February 7, 2017CT Revdex.com # [redacted]? I’m writing in response to your concern submitted to the Revdex.com.Upon reviewing your account, we noticed the amounts of your payments do not match your billing statementsBecause account will amortize at the bill rate, your payments, based on
prior rate, will not cover a four week period.? Also, some months have five weeks; this also will cause your subscription to go into arrears by a few weeks each year.? As a valued subscriber, we have adjusted your current rate thus extending your expiration date to February 18, 2017.? An updated bill will be mailed this week? Please keep in mind that discounted rates are not permanent and duration will be based on your payment? We hope this solution proves satisfactory and that you continue enjoying your subscription.? Should you have any questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier today.? Sincerely,? Hope [redacted]CSSS TeamTell us why here

Thank you for contacting Chicago Tribune.We have alerted our distribution team to ensure that unwanted deliveries of *** will be stopped at the consumer's address permanentlyAs an added measure, we have contacted our Regional Manager to further investigate and resolve the issue immediately.Regards,Eunice *** ***Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We have made the necessary adjustment and requested a refund of $to our billing departmentA refund for the full amount will be processed back to your credit card within business days.Regards,[redacted]
[redacted]Special Services

Thank you for contacting The Chicago Tribune regarding the consumer's concern.Our records show that the consumer's subscription was restarted effective January 28, We have made the necessary adjustment to extend the subscription until April 22, 2017.Regards,Marie Joyce [redacted]Special
Services

Thank you for contacting The Chicago Tribune regarding consumer's concern.We have notified our distribution management team and we are working closely with new distributor assigned in consumer's area to get these service issues resolved to ensure to deliver the consumer's newspapers every scheduled
dayA callback will be made on Sunday by 9:am to check on delivery.Regards,Marie *** *** ***Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meIf the behavior continues I will re-file the complaint
Sincerely,
Michael [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11102482, and find that this resolution is satisfactory to me
Sincerely,
David ***

December 12,
2016? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? CT Revdex.com# *** ? ? We sincerely apologize for the frustration you have experienced with our delivery service for your newspaper subscription.? ? This concern has been addressed with our distribution team and regional managers for immediate resolution.? After speaking to the delivery contractor they have promised to service check the account confirming delivery is as expected? ? In regards to address change mentioned, no change appears on this account however; your telephone number was linked to an old account.? This caused both accounts to come up when using our automated system, directing you then to a live representative since it will not recognize which account to use.? This has now been corrected and you can use all the features offered through our automated system.? Telephone number is assigned only to your household ? ? As a valued subscriber, we will do everything possible to ensure the Chicago Tribune continues to be delivered as expected, every Wednesday, Friday and Sunday? I was happy to hear it has been on time all last week? ? ? Thank you for bringing this matter to our attention and again, our apologies for the inconvenience caused.? Should you have any questions or further concerns regarding this matter, please do not hesitate to contact me at the number left on your voice mail last week ? ? Sincerely, *** *** CSSS Team

Thank you for contacting The Chicago Tribune regarding the consumer's concern.We tried to contact the consumer to further discuss this matter, but we are unable to reach themWe have notified the Delivery Manager assigned in the consumer's area to ensure delivery of the newspaper every scheduled
dayIn addition, consumer's subscription has been credited which extend the expiration date on the account until March 13, 2016.Regards,Marie [redacted]Special Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11184911, and find that this resolution is satisfactory to me
Sincerely,
Ming ***

CT Revdex.com Case # *** I’m writing in response to your concern filed with the Revdex.comYour request to stop delivery was forwarded to the appropriate department and we apologize that our free products, continued to be delivered to your residence.? Failure to stop delivery was
reviewed with the local distributor and regional manager.? ? We will follow up with you next week to verify delivery has stoppedAgain, we apologize for the inconvenience causedSincerely, ? Heather CSSS Team

November 29, ? CT Revdex.com Case #: *** ? ? ? Thank you for contacting the Chicago Tribune regarding sample deliveries? Confirming our telephone conversation earlier, a sample subscription had been started at this address however; it was stopped effective November 13,
2016.? Our local distribution office has been notified to include your address on the no sample listing and cease delivery of any products to your household.? ? We apologize for the inconvenience caused and as promised, will follow up with you in the next week ? ? Sincerely, ? *** *** CSSS Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11028750, and find that this resolution is satisfactory to me
Sincerely,
Marilyn [redacted]

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for the time being
Sincerely,
[redacted]

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Complaint: [redacted]
I am rejecting this response because:? The vendor has not resolved the issue, they've just ask for more time.? I'm only asking for a refund of my subscription
Sincerely,
[redacted]