Law Offices of Anton, Gordon & Monje

October 8,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: September 30,
Re: ***
*** *** *** ***
Tinley Park, IL***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** ***, received in our office September 30, in regard to a collection notice
On October 7, 2015, *** *** has been informed there is an existing balance on the accountProof of payment for the final account balance is required to clear the accountI also confirmed the unreturned cable card was removed from the disconnected account on October 8, and the final balance didn’t include an unreturned equipment feeLastly, I apologized for any inconvenience and frustration experienced in attempting to resolve these issues
I trust that this letter provides your office with the information required in this matterShould you have any questions, or need additional information, please contact me at ###-###-####
Regards,
Rani M*** Service Recovery Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Mori B***

February 1, 2018Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: *** Date of Notice: January 15, *** *** PO Box *** Robinsonville, MS 38664Dear Sir/Madam:This letter is in response to the
above-referenced complaint filed by *** *** regarding a service upgrade request and services not working properly.On January 15, 2018, I spoke with Ms*** and confirmed that the services were not working as expected as the work order to provide our Starter Triple Play was not completed, and thus the services were not activated.After reviewing the interaction, it was found that Ms*** was offered two service packages and that she accepted the Starter Triple Play, which would provide the phone service, but not additional channelsOn January 23, 2018, I spoke with Ms*** and she chose not to continue with the upgraded offerI did provide to her as a courtesy an upgrade to provide her STARZ at no cost for three monthsThis will expire on April 23, and be removed from the account.As a courtesy, credits were applied on January 12, and January 14, for missed service appointmentsOn January 24, 2018, a credit was posted to the account in error and reversedThe credits and debits will show on her statement dated January 27, I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Jason Z.Executive Customer Relations

January 30, 2018Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: January 16, 2018 ***
*** *** *** Lane Winfield, IL 60190Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** regarding service issuesPlease be advised that Mr*** is an authorized user on this account.Comcast’s records indicate on January 25, 2018, Mr***’ service issue was corrected by the engineering team who provisioned the XFINITY Stream Application by entering the correct MAC address from the customer owned modem into the database.Additionally, as a courtesy, a bill credit was issued to Mr***’ account, which will be reflected in the billing statement, dated February 12, I apologize for the inconvenience that Mr*** experienced while attempting to resolve this issue. I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####. Regards,Gregory M. Executive Customer Relations

April 9,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: March 31,
*** ***
*** *** *** ***
Waterford, MI ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing issue
On April 3, 2018, I spoke with *** *** and provided a detailed explanation of the overall bill which included monthly charges, current service package and promotional timelinesThe account was enrolled in the Deluxe Internet package, effective from March 25, to March 25, At the end of the promotion the regular retail rates were in effect
*** *** requested a disconnection of service and I advised him of the day disconnection notice policy, per the Terms of Service agreementAs a one-time courtesy, the account was disconnected as of April 3, 2018, and the day notice was waivedAn additional credit for the remaining balance was also applied to account on April 3, 2018, leaving a zero balanceThe credit reflected on the final statement issued on April 3, 2018. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Eugene K*** Executive Customer Relations

January 17,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of
Notice: January 4,
*** ** *** *** *** *** ***
Sycamore, IL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding service issues
On January 4, 2017, I spoke with *** *** and confirmed he was not experiencing any service issues and did not want to downgrade any services at this timeAfter further review of the signal levels, our maintenance team was dispatched to the area to review a possible issueOn January 12, 2017, our maintenance technician found field errors and was able to correct the issue by adjusting signal levels and internal wiringI attempted to contact *** *** on January 13, 2017, again verify that services are working properlyUnfortunately, my attempt was unsuccessfulI provided *** *** my direct contact information if he still has any additional questions or concernsI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Latania H
Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

September 16,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: September 12,
*** *** *** *** *** *** Shreveport, LA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On September 13, 2017, I spoke with *** *** and provided a detailed explanation of the overall bill which included a month contractual agreement that *** *** accepted on November 18, for the *** Home Secure Starter Quad Play service effective from December 2, through December 2, The promotional rate does not include taxes, applicable fees, additional outlet or leased equipment feesAt the conclusion of the promotion, standard retail rates apply
Account records indicate that on September 13, *** video services were removed as requestedOn September 13, *** *** accepted a month promotion for the Blast Internet that is valid from September 13, through September 13, *** *** also accepted a month promotion for *** Home Secure that is valid from September 13, through September 13, At the conclusion of the promotions, standard retail rates apply*** *** agreed to be placed at the every date rate for the *** Phone serviceI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Eric G
Executive Customer Relations

April 10,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: March 29,
*** ** *** *** ** *** *** Fort Lauderdale, FL
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding a billing issue
On April 3, 2017, I spoke with *** *** and a credit was applied to the account on March 28, for the early termination fee, which left a credit balanceA refund for the credit balance was processed on March 31, *** *** will receive the refund in the form of a check within six to eight weeksI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Shelly-Ann S
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the letter accurately describes the most up to date statusUnfortunately, this issue has been ongoing since January 12, Since then there has been a total of technicians out to my homeEach time the technician is sent over they are unaware of why they were called in for service stating their ticket notes show a completely unrelated issueThe last two times a technician came to my home they identified the issue and stated a maintenance technician would be coming to resolve it, but no one ever cameThe technician followed up and provided his supervisor's number so this can be resolved, but the supervisor never returned my calls.Terrance promised to schedule both technicians onsite the day of my appointment so this does not happen again and the issue can be resolved right awayUnfortunately the day of my appointment the technician gave me a call and stated once again he was unsure of why he was coming to my home and needed to call his supervisorHe then followed up with me and stated a maintenance technician would not be coming out to the appointment, it was not written in his notes, and they have to follow process. This was not a solution for me as I had wasted another day of work waiting for my internet bandwidth issue to be resolvedThis is the same cycle of technician and appointments I have had since JanuaryI have decided to disconnect my services with Comcast
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

August 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 9,
*** *** ***
** *** *** *** Lake Zurich, IL
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding an installation request
I made several attempts to contact *** *** using all available contact methodsWhile my attempts were unsuccessful, our records indicate the installation of new service was completed on August 9, During the initial installation appointment on August 5, 2017, the technician received low signal readings and believed the location required a multi-dwelling unit (MDU) rewire before service can be installedThis resulted in the installation delay and a MDU rewire appointment being scheduled for August 7, Based on the MDU rewire order being an invalid appointment, the appointment was cancelled on August 7, resulting in no technician routing to *** ***’s residence for the job
During the installation on August 9, 2017, the technician verified that a MDU rewire was not required and installed an individual new cable outlet in *** ***’s unit to provide active service with signal levels in specificationOn August 17, 2017, a credit was applied to the account cover two XFINITY Customer CommitmentsThe credit will be reflected on the billing statement dated September 5, I apologize for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Gregory M
Executive Care Specialist

May 3,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: April 20,
*** ** *** *** *** *** Crest Hill, IL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing issue
On April 22, 2017, I spoke with MsDzincioloski and advised a credit was applied to the account on April 20, for the installation chargeThe credit will appear on the next billing statement, which will be issued on May 15, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext***
Regards,
Latania H
Executive Care Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:the bill that arrived is approximately $higher than the offer/contract signed by me in November Please see attached the last billThe bill shall be ~$all taxes included
Regards,
*** ***

January 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 5,
*** ***
*** *** Dr
Crystal Lake, IL
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing issue
On January 6, 2017, I spoke with Mr*** and a courtesy credit was applied to the account on January 6, The adjustment will appear on the next billing statement, which will be issued on January 26, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext***
Regards,
Latania H
Executive Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have to say that Henry redeemed all of my faith in this companyHe did an excellent job making things right!
Regards,
*** ***

November 10,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: November 2,
Re: *** ***
*** *** *** Swartz Creek, Michigan ***
Dear Sir/Madam:
This letter is in response to the complaint filed by *** *** ***, received in our office November 2, regarding a billing concern
A Comcast representative corresponded via electronic mail with *** *** on November 9, and discussed the above referenced concern*** ***’s Comcast account reflects as disconnected with a stop bill date of October 27, The Comcast equipment reflects as returned and removed from the account on October 28, In an effort to reach a satisfactory resolution, on November 9, a credit was applied to *** ***’s Comcast account for the early termination fee she receivedThis left the account disconnected with a credit balance remainingThe credit balance will be returned to *** *** in the form of a refund check*** *** was advised the refund check will be received within 6-weeksAn apology was provided to *** *** for any inconvenience experienced while attempting to further discuss this matterWe will follow up with *** *** to ensure the refund is received successfully
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact Terri at ###-###-####
Regards,
Brad L*** Executive Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

January 29,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: January 26,
Re: *** ***
*** * *** ***
Elmhurst, IL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office January 26, referencing equipment charges
A Comcast representative spoke with *** *** on January 29, and advised that the equipment (digital video recorder and high definition converter) and associated charges charges were removed from the account as of January 28, A prorate credit generated for the removal of equipment on January 28, A manual credit was applied to the account on January 29, for the equipment billing errorThe credits will appear on the next billing statement, which will generate on February 25, An apology was extended to *** *** for any inconvenience and frustration experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague, Shaunda, at ###-###-####
Regards,
Mario S
Executive Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***