Law Offices of Anton, Gordon & Monje

January, 24,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 10,
*** *** *** *** *** *** ***
Arlington, VA, ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
On January 11, 2017, I spoke with *** *** to address the service issuesI escalated the issues to our local maintenance department on January 11,
On January 15, 2017, our maintenance group addressed the concerns by repairing an aerial feeder line, replacing amplifiers and cable connectors, and adjusting signal levels at our plantI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Joseph S***
Enterprise Escalations

April 29,
Revdex.com
John FKennedy Blvd., Suite
Philadelphia PA
Re: *** * ***
*** *** ***
Decatur, GA ***
Revdex.com
File Number: ***
Date of Notice: April 21,
Dear Sir or Madam:
This letter is in response to the above-referenced complaint submitted to the Bureau by *** *** ***
Comcast sends a copyright alert to customers when it has received notice from a copyright owner or its authorized agent stating that the customer may have infringed upon the copyright of one or more of its owner’s worksWhen Comcast receives these types of notices, it is obligated to forward the notice to the subscriberComcast does not disclose any personal information about those subscribers to copyright owners unless required by court order in which case the customer will have the opportunity to challenge any disclosure before it is made
Upon receipt of this complaint, Comcast Security personnel conducted an investigation regarding *** ***’s complaintComcast personnel identified the source of the problem and corrected it on April 21,
On April 27, 2016, a Comcast Customer Security Assurance technician contacted *** *** to advise him of the aforementioned information and address any other concernsThe technician provided his direct contact information so that *** *** can contact him with any further questions or concerns
I trust this letter provides your office with the information required in this matter
Sincerely,
Customer Security Assurance
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***I am rejecting this response because:Mrs Rani M*** clearly is lying to meI sent her proof that Comcast charged me for services I never receivedadvertising is fraud Overcharging customer is stealing They refused to talk to the Illinois attorney General for a reasonI am a victim of fraud.
Regards,
*** ***

January 26,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 22,
*** ***
*** *** *** ***
Cedar Lake, IN ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a delay with equipment upgrade
On January 24, 2018, I spoke with *** *** and explained our records confirm the agent inadvertently did not process the order to add a third XReceiver to her account as offeredOn January 24, 2018, I processed an order to ship *** *** a third XReceiver; the Receiver was delivered to her residence via UPS on January 25, I attempted to follow up with *** *** to confirm receipt of the delivered equipmentUnfortunately, my follow up attempt was unsuccessful
On January 25, 2018, a 24-month promotion for the XDVR Pack 4, which includes one XDVR , three XReceivers and a modem, was added to the account effective from January 25, through January 24, At the conclusion of the promotion, standard retail rate will apply
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext***
Regards,
John A
Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Comcast continues to lie to me, I continue to pay them and my bill does not go downIn the last month and a half I have paid them over $and my bill is still over $They send me a termination notice every two weeksThey want another $by next week to keep my serviceI was told my bill would be $per month and it is closer to $I want a month credit on my billI have been fighting with them over my bill since I started my serviceI was not told of all the rental feesComcast are a monopoly in my area so I have no choice but to keep them
Regards,
*** ***

July 19, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: July 5, 2016*** *** *** *** *** Anderson, IN ***Dear Sir/Madam:This
letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request On July 5, 2016, I spoke with *** *** and provided a detailed explanation of her previous billing statementsOur records reflect on May 19, 2016, *** ***’s payment was declined due to a system error*** *** was advised it may take up to seven days for the system to update and the additional fees applied to her accountI confirmed the payment received on June 30, received the same errorI confirmed all *** ***’s information is correct in the billing system.On July 5, 2016, I applied a credit to *** ***’s account for two non-sufficient funds fees and a late fee receivedThe credit will reflect on the next billing statement dated July 22, 2016. I apologized for any inconvenience experienced while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Heather M. Executive Customer Care Specialist

August 16,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 5,
*** ** ***
*** *** *** **
Seattle, WA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing issue
On August 12, 2016, I spoke with *** *** and our records indicate that prior to this compliant there were no previous contacts to inquire about the monthly charge or to remove it as it was a detailed charge on the monthly statementA courtesy credit was applied to the account on August 12, The credit will appear on the next billing statement that will be issued on September 6, No further credit is due on the accountOur records reflect that the Service Protection Plan was removed from *** ***’s account on August 4, I apologized for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at###-###-#### Ext***
Regards,
Liz V
Comcast | Executive Customer Relations

September 21,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 17,
*** ** ***
*** *** *** Collierville, TN ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding a billing explanation request
On September 20, 2016, I spoke with *** *** via email and advised that the equipment was changed to customer owned in the billing and warehouse systems on August 29, 2016; we confirmed the device was customer owned from the information *** *** providedA credit for the modem charge was issued on September 20, The credit will appear on the October 14, billing statement
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Joseph H
Executive Customer Relations

February 2,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 14,
*** ***
*** *** *** ***, Apartment * Boca Raton, FL
Dear
Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding XFINITY Mobile service
On January 17, 2018, I spoke with *** *** and removed the device payment plan from the original returned deviceI adjusted the credit amount for the account on January 17, 2018, to honor the amount of credit that was promisedThe credit will be applied to the next billing statement and each upcoming billing statements until the full credit amount is depletedAlso, a refund was applied to the account on January 17, 2018, for the device and restocking feeThe refund will be received back on the credit card within 3-business daysI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Levi T
XFINITY Mobile Specialist, Tier

November 21,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: November 5,
*** ***
** *** *** *** ***
Boston, MA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding a refund
On November 8, 2016, I spoke with *** *** and explained that the original disconnection work order was not entered correctly which is why the refund was not issuedI corrected the account on November 8, by applying a credit for the deposit paid on August 29, A refund was issued on November 11, which should be received within 30daysI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####, Monday-Friday, 8:a.m- 4:p.m
Regards,
Vanessa F* Executive Office

November 15,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: October 19,
*** ***
*** *** *** Atlanta, GA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding property damage
Comcast is working with *** *** to determine the extent of the alleged property damage, if any, and to provide reasonable compensation for any property damage determined to have occurred
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Melanie B*** Comcast Cable
Senior Counsel, Commercial Litigation

January 3,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of
Notice: December 16,
*** ***
*** *** *** Trail
Jacksonville, FL
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a refund
On December 22, 2016, I spoke with Ms*** and confirmed that the refund was processed on December 22, Ms*** will receive the refund in the form of a check and via postal mail within two to three weeksI provided Ms*** with my direct contact information if she has any additional questions or concerns and will follow up to make sure the refund has been receivedI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Dametria A
Executive Customer Relations

July 19,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 4,
*** ***
* *** *** ***
Arlington Heights,
IL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed with your organization by *** *** regarding a porting concern
Comcast’s records indicate that *** *** requested to port his telephone number to Comcast; however, he never completed Comcast’s Third Party Verification (“TPV”) process*** *** completed the TPV process and on July 5, 2016, Comcast submitted a Local Service Request to *** to port his telephone number and received a Firm Order Confirmation from ***On July 7, 2016, *** ***’s telephone number was successfully activated to Comcast
On July 14, 2016, I spoke with *** *** to discuss his concerns and apologize for any inconvenience and frustration experienced while attempting to resolve this matter*** *** confirmed his service issues were resolved on July 13, when a Comcast technician replaced inside cable wiring and installed an amplifier to improve the signal levels throughout the homeA credit was applied to *** ***’s account for the loss of service and technician visitsSome credits were reflected on *** ***’s June billing statementAdditional credits will be reflected on his August billing statement
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Corey S
Executive Customer Relations

December 27, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: *** Date of Notice: December 13, 2017*** *** *** *** ***,
Apartment ***Chevy Chase, MD ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** regarding promotional rates On December 13, 2017, I spoke with *** ***, authorized user, and provided a detailed billing explanation of his overall billing which included monthly charges, current service package and promotional timelinesOur records indicate *** *** accepted a month Digital Preferred Video and Performance Internet XF Double Play effective December 23, through December 22, On December 23, second year rates appliedPlease be advised *** ***’s billing is correct. On December 13, 2017, *** *** accepted a month Digital Preferred and Performance Pro Internet Double Play effective December 13, through December 13, At the conclusion of the promotion, standard retail rates will applyPricing does not include equipment, taxes and fees. Additionally, a courtesy credit was applied on December 13, for the difference in promotional pricingThis credit appeared on the December 24, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Michael P.Executive Customer Relations Team

January 11, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: December 28, *** *** *** * *** SE Auburn, WA 98002Dear Sir/Madam:This letter is in response to the
above-referenced complaint filed by *** *** regarding service issues.On January 4, 2017, I spoke with Ms*** and confirmed the service issues were resolved by replacing the drop to her residenceA credit was applied on December 29, to the account as a goodwill gestureThe credit will appear on the next billing statement issued on January 15, I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***.Regards,Rudy A.Executive Customer Relations

November 3,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: October 18,
*** *** ** ***
*** *** *** *** Philadelphia, PA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding a billing issue
On October 19, 2016, I spoke with *** *** and a credit was applied to the account on October 19, for the installation feeAlso, a credit was applied to the account on October 19, for the inconvenience that *** *** experiencedThe credits appeared on the billing statement issued on October 20,
In addition, I provided an explanation regarding the current promotional rate and duration of the promotionOur records indicate on September 3, 2015, a month transitional promotional rate for the Performance Internet service was applied to the account effective September 3, through September 2,
The first year promotional rate was effective September 3, through September 2, and on September 3, 2016, the pricing increased to the second year promotional rate, which was effective through September 2, I advised *** *** when he transferred service to another address on July 30, 2016, the promotional terms and duration continued at the new address
As a courtesy, a month promotional rate for the Performance was applied to the account, effective October 19, through October 18, At the conclusion of the promotion, standard retail rates will applyI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### between the hours of 8:30AM to 5:PM, Monday through Friday
Regards,
Kimberly L
Executive Customer Relations

December 7,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Rebuttal
Date of Notice: November 29,
*** ***
*** *** *** Drexel Hill, PA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a request to downgrade his services
On December 4, 2017, I spoke to *** *** and provided service package options to lower *** ***’s monthly pricing*** *** is going to review the pricing and service options and then contact me if he decides to lower his servicesI explained that his current package price includes the charges for the High Definition Fee and the DVR box, which are both services he wishes to keep and will have to pay for separately if he downgradesI further explained that because of these additional charges, there may not be a significant monthly savings over what he is paying nowI apologize for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
James S***
Regulatory Executive Relations

From: Revdex.com of Metro Washington DCDate: Tue, Mar 8, at 4:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** Date: Tue, Mar 8, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Hello,Thank you so much for all of your work. I am so grateful you exist to keep businesses accountable to good practices. It appears as though our issue may have reached resolutionHere's hoping!Thanks again,***

Hello,
The billing statement for March was generated on March 17, 2018, and have already mailed out to *** ***, which is also available on the My Account App anytime he chooses to view itThe monthly bill is in alignment with the amount mentioned before taxes and fees
Complaint: ***
I am rejecting this response because:
I was called and offered the 10$ reduction/ month for the sports packageI do not think this will reduce the bill to the amount that was initially contracted/signed between me and Comcast....that was ~$225-including all taxesI may be wrong...I have to see the bill firstIf the next bill will total ~$as the initial offer I will accept the Comcast responseDue to the fact that at the moment I do not have the bill amount I need to reject the answer
Thank you
Regards,
*** ***
Thank you, MsW***

June 20,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: June 13,
*** ***
*** *** ***
Windsor, CA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing issue
On June 14, 2017, I spoke with *** *** and a credit was applied to the account on June 14, for the billing period of October 27, through November 17, and late feesThe credit will appear on the next billing statement, which will be issued on July 1, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
William L
EngEnterprise Escalations