Law Offices of Anton, Gordon & Monje

April 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 12,
Re: *** * ***
***
*** ***
Pekin, Illinois ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** * *** received in our office April 12, regarding a billing issue
On April 12, 2016, a Comcast Representative spoke with *** ***, authorized user on the account, and explained a credit was applied to the account on April 12, for the service visit charge applied to the account on March 30, The credit will appear on the next billing statement, which will be issued on May 5, An apology was extended for any inconvenience experienced in attempting to have this matter resolved
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague Greg, at ###-###-####
Regards,
Sara R
Executive Customer Relations

October 5,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: September 28,
*** ***
*** * *** ***
*** ** Chicago, IL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding an unauthorized payment
On September 28, 2017, I spoke with *** and explained that based on him reporting the payment as unauthorized, he would have to dispute the unauthorized payment with his banking institutionComcast is unable to process a refund since the payment did not post to his active Comcast accountI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext***
Regards,
Rashea C
Executive Support Specialist

the process was not well communicatedbut I rest my case, not worth all this debating if Comcast likes to set "terms" to protect themselves but not their prospects/customersand if Revdex.com doesn't care to read the signed paperwork to intercedewhat an awful experience

September 11,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 23,
*** ** *** *** *** ** *** *** *** *** Savannah, GA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by Dionte OShelby regarding early termination fees
On August 29, 2017, I spoke with MrShelby and the decision was made to waive the early termination fee(s) associated with the cancellation of the account that was effective June 30, A credit was applied to the account on August 23, and a payment for the remaining balance due was made on August 27, No additional billing statement will print due to the account being disconnectedThe collection agency has been notified as of September 1, Accordingly, MrShelby should receive a confirmation letter from the collection agency within business daysI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at (256) 922-
Regards,
Joseph H
Executive Customer Relations

February 8,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: February 5,
Re: *** ***
*** *** ***
Brighton, Michigan ***
Dear Sir/Madam:
This letter is in response to the complaint filed by *** *** (an authorized user on *** account), received in our office February 5, regarding a billing concern
A Comcast representative spoke with *** on February 7, and provided a detailed explanation of the overall bill to include the monthly charges and balancePer our records the account was interrupted on January 13, due to a billing errorA credit was applied to the account February 7, to remove the early termination fee, two late fees and the three reactivation feesThe credit will appear on the next billing statement, which will be issued on March 7,
We apologize for any inconvenience experienced while attempting to resolve the matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact Bethany at ###-###-####
Regards,
Davina L
Executive Customer Care Specialist

November 30, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: November 17, 2017 *** ***
*** *** *** *** * Edgewood, MD ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** regarding an installation request On November 22, 2017, I spoke with *** *** and advised that because of the outstanding balance on a previous account the installation request has been respectfully denied*** *** was advised once the debt is satisfied, then we would be able to provide service as requestedI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Maria F* ***Executive Customer Relations

March 23, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: March 6, 2017*** *** *** *** *** Bend, OR ***Dear Sir/Madam:This letter is in
response to the above-referenced complaint filed with the Revdex.com of Metro Washington DC and Eastern Pennsylvania by *** *** regarding his claim of unauthorized charges on his XFINITY account We initiated an investigation into his claim On March 7, 2017, I spoke with *** ***, an authorized user on David Furlong’s account, to discuss his concerns and review his account I provided a detailed explanation of the overall billOn January 6, 2017, *** *** accepted our XFINITY Internet Limited Basic Double Play package for months, effective through January 5, Additional equipment charges, taxes and fees are not included in this promotionEffective January 6, 2018, everyday rates will applyHowever, *** *** did not agree to an internet speed increase. On March 7, 2017, I removed the internet speed increase and applied a courtesy credit to *** ***’s account for the total amount *** *** was billed in error for the internet speed increaseThis credit will reflect on the March 23, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***.Regards,Fabian R. Executive Customer Relations

November 23,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of
Notice: November 15,
*** ** *** *** *** *** Saint Clair Shores, MI ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding early termination fees
On November 21, 2016, I spoke with *** *** and explained the account reflects a month agreement effective March 14, through March 14, If the account is disconnected before the expiration date, an early termination fee is applicableAs a goodwill gesture, the decision was made to waive the early termination fees associated with the cancellation of the accountAt this time, the account is currently active and *** *** will contact me directly if she should choose to disconnect serviceI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Andrea B
Executive Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I wish Comcast would have provided the right information from the start instead of lingering this for over months
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I, *** *** ***, responded on Wednesday, September 20, at 2:cdt with a call to Rashea C*** at telephone number ###-###-####I left a message on her voicemail and haven't been corresponded with sinceI have still not been made whole by Comcast and have not been contacted by the supervisor or manager I requested to speak to when I made the several calls that led to my complaint
Regards,
*** ***

April 5,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: March 22,
*** *** ***
*** ** *** *** Denver, CO ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by J*** *** *** regarding early termination fees
On March 24, 2017, I spoke with *** *** and the decision was made to waive the early termination fees associated with the cancellation of the accountPer our records, the account was activated effective January 24, and on February 23, *** *** requested to cancel the contract to avoid the Early Termination FeesHowever, *** *** did wish to continue the internet services until March 3, A system error caused the account to be charged the early termination feeTherefore, a credit was applied to the account on March 24, leaving a final balance due by *** ***Since the account is closed, we will not issue another billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Rudy A
Executive Customer Relations

February 5,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: February 5,
Re: *** ***
*** *** **
Apt *** Reston, VA ***
Dear Sir or Madam,
This letter is in response to the complaint by *** *** received in our office on January 27, 2016, in regards to a billing concern
I spoke with *** ***on January 29, 2016, and provided an explanation regarding the current promotional rate, duration of the promotion, and the monthly rate after the promotion endsThe billing on the account is accurateI confirmed that *** *** had received an incorrectly written promotional offer by email which specified his promotional rate would be valid for months, but the offer he was provided actually has an initial rate valid for months and a secondary increased promotional rate valid for the 2nd year
I apologized he received this incorrect information, and for any frustration or inconvenience her encountered while attempting to resolve his concernI also advised him that should he contact the Executive Customer Relations department of Comcast when his initial rate expires on January 6, 2017, we will be willing to work with him to renew his initial rate for one additional year in consideration of the incorrect email he received, or offer the closest possible promotion to his offer available at that time in conjunction with a credit for any promotional price difference for one year
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jacob K*** Executive Customer Relations

June 9, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: ***Date of Notice: May 31, 2016*** *** ** *** *** Denver, CO *** Dear Sir or Madam:This letter is in response to the complaint filed
by *** ***, which was received by our office June 1, regarding automatic bank account withdrawals.On June 6, 2016, I spoke with *** *** and confirmed that her account has been set up with automatic payments since November 26, Unfortunately, I am unable to provide the requested information to her bank, as I am unable to confirm this was a Comcast errorThe automatic payment withdrawal service has been cancelledA payment arrangement has been extended allowing *** ***’s account to stay active until June 15, 2016, at which time, *** *** has agreed to make payment of the past due balance at the local payment center in her area.I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,*** **Executive Customer Relations

May 22,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: May 10,
*** *** *** *** *** *** Plainfield, IL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing concerns
On May 11, 2017, I spoke with *** *** and provided an explanation of the bill, which included the monthly charges, the service package she was enrolled into, and the early termination fee she was charged
I explained to *** *** that our records indicate she had accepted our XPreferred Double Play two-year agreementThis promotion required enrollment in the EcoBill paperless billing and automatic payments through Comcast self-service within days of installationWithout EcoBill enrollment and automatic payments, or if either service were cancelled during the promotional period, the monthly service charge would automatically increase
Additionally, the Double Play pricing did not include any equipment, additional products, services, surcharges, taxes, and fees and subject to change at any timeOur records also indicate that *** *** was quoted the Double Play pricing onlyNotice that charges for equipment, additional products, surcharges, taxes, and fees were not covered by the promotion, and could change at any time was not made clear
I also explained, pointed out that although Comcast went through a price increase on January 1, it is important to remember that Comcast continues to make improvements to our products and services and as programmers charge more to carry their networks, our cost of doing business increasesAs a result, prices for certain services and fees went up in costOn May 11, 2017, I spoke with *** *** and as a courtesy applied a credit to compensate for the early termination fees
The credit will appear on the June 11, billing statementAs *** ***’s service was disconnected on March 24, 2017, a refund was processed on May 15, will be mailed and should arrive within six to eight weeks
Additionally, I explained to *** ***, all equipment has been removed from the account and we show nothing outstanding I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have
any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Tiffany H
Executive Customer Relations

January 11, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: December 28, *** *** Greenwood Avenue N Apt Seattle, WA 98133Dear Sir/Madam:This letter is in response to
the above-referenced complaint filed by *** *** regarding early termination fee(s) On December 28, 2016, an Executive Customer Relations Representative spoke with Mr*** and the decision was made to waive the early termination fee(s) associated with the cancellation of the account as a goodwill gestureA credit was applied to the account on December 28, and will appear on the billing statement dated January 16, This resulted in a credit balance on the accountOn December 28, a refund check was sent to Mr***Please allow 7-business days for check to be receivedThe initial deposit on the account was used to satisfy the final balanceI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Cheyenne S.Executive Customer Relations

September 21,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: September 12,
*** *** *** *** *** *** *** Rockville, MD ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding the billing request
On September 12, 2017, *** *** spoke with an agent and downgraded services to Internet only with a Blast! speed upgrade at standard pricingThis rate does not include equipment, service charges or applicable taxes and fees
A credit was applied to the account on September 12, as a billing adjustmentThe credit will appear on the next billing statement that will be issued on October 8, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at (*** ***
Regards,
Sherry T
Executive Customer Relations

February 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: February 8,
***
*** *** *** *** ***, Apartment ** North Charleston, SC ***
Dear Sir or Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a credit report dispute
Alleged victims of identity theft must submit a fraud packet to Comcast’s fraud teamOnce the properly completed packet is received, Comcast’s fraud team investigates the claim and then contact the victim regarding the outcomeIf the team determines that identify theft did occur, the offender’s location will have serviceability blocked as an added measure of securityAfter processing the validated ID theft claim, Comcast will flag the account as fraudulent and notify the collection agency assigned (if applicable) to stop collection activityIf the collection agency reported the debt to any credit bureaus, the collection agency will update the credit bureaus accordingly to have the debt removed from the customer’s credit filePer federal guidelines, credit agencies have up to days to remove the reporting from a credit file
On February 19, 2018, a Comcast Customer Security Assurance technician contacted *** *** to advise her of the aforementioned information and address any other concernsThe technician provided his direct contact information so that *** *** can contact him with any further questions or concerns
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact Comcast at ###-###-####
Regards,
Customer Security Assurance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

April 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: April 12,
*** ***
*** *** *** *** Maryville, TN ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing issue
On April 18, 2017, I spoke with *** ***, and applied a credit on April 13, for the service call fee billedThe credit will appear on the May 2, billing statementComcast’s records confirm that on February 18, 2017, a Comcast technician resolved a service issue by correcting the rate codeI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Sanita G
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I'm glad to say that Comcast (Xfiniti) were able to resolve this matter fullyThank you Revdex.com for helping me to get their attention
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***