Law Offices of Anton, Gordon & Monje

April 21,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice:
April 9,
*** *** *** *** *** Indianapolis, IN, ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing
adjustment
After my initial conversation with MrWright on April 10, 2017, I followon April 20, and I
explained that an adjustment was applied to the account on April 11, to satisfy the remaining
balance of the closed business account
The adjustment will appear on the final billing statement and the account is considered satisfied and
closed as of April 11, I confirmed that the account was not turned over to third party collectionsI
apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould
you have any questions or need additional information, please contact me at ###-###-####
Regards,
John C*** Executive Customer Relations

From: Revdex.com of Metro Washington DCDate: Thu, Mar 1, at 2:PMSubject: Fwd: Complaint ID: ***To: *** *** Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: *** *** Date: Thu, Mar 1, at 1:PMSubject: Fwd: Complaint ID: ***To: [email protected] note that I had contacted the Revdex.com indicating that Comcast had resolved the issue.Re: Complaint ID: ***We are satisfied with their response.***---------- Forwarded message ----------From: *** *** Date: Thu, Feb 8, at 2:PMSubject: Re: Complaint ID: ***To: [email protected]: Complaint ID: ***Comcast contacted us, agreed to credit my mother's account account, and resolved the issue.Appreciate your help!***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Even though I believe they constantly lie and change there stories when they talk to you on the phone.I have no choice but to accept this offer until I change providers(but they are all the same) or the government steps in on the behalf on the consumer.They should not be able to charge there customers who have been with them for years .Twice as much as they charge new customers,Thank you for your assistance
Regards,
*** ***

July 20,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 14,
*** * ***
*** *** **
** * *** ***, Sutton, MA
St James City, FL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a service disconnection request
On July 20, 2016, I spoke with *** *** and confirmed that the services were disconnected effective July 13, as requestedI verified that all of the equipment has been returned and removed from the accountI apologized for any inconvenience experienced while attempting to resolve this concern
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Donald G
Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Just your standard bait and switch conYou sign up for services and are promised no price increase for yearsThat was in OctoberAll I did in January was upgrade to more channels not extend my contract to yearsNever talked to anybody in January all done on the tv with the remote, just added more channels is allNot HDThey have the conversion recorded in October and was promised no price increasePlease provide the recording for JanuaryThey want to blame the price increase on the technician installing the wrong equipmentThat's is crap and a lieHe installed exactly what they told him to install and then several months oh we do an audit and you have the wrong equipmentThen Comcast takes a loss not meI told them in October exactly what I want and they lied about the priceCall and asked to speak to a supervisor and got hung up onCalled again and they left me on hold for one hourNobody came to the phoneCalled the next day and was told to meet them half way on the costI told them no...they need to honor the two year agreement and since they breached the agreement I have switched to satelliteIt's always the same ole same ole with ComcastI signed up several years ago for internet for months with no price guaranteeWithin months there calling me saying my special promotion rate is fixing to expireI told them my plan was good for monthsNext month they called again saying price going up because my special promotion rate was overI once again told them my plan was good for monthsI advised them if they called again I would cancelThey did not call againComcast is all about quoting you a good price and then once you get there service they try and quickly raise your billI was promised in October my bill would not go up for two yearsMY FAULTShould not have believed ComcastSo now since they tried to get an extra $ after only months they will get nothing because they are nothing but greedy little bsI refuse to pay the early termination fee,and will sell there equipment on ***Plan and simple they got caught with there scamI promise never to do business with them ever
Regards,
*** ***

January 19,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Boulevard, Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 3,
*** ***
*** *** *** ***
Chicago, IL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding XFINITY service
On January 11, 2018, an XFINITY Home Specialist contacted *** *** to discuss issues regarding XFINITY Home SecurityOur records confirm the service call scheduled for January 3, was cancelled due too, no answer, while the technician was at the locationDuring the call on January 11, 2018, a service call to address the service issue was refused advising that the service is workingConsequently, the request for compensation is unjustified and has been respectfully deniedI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Gregory M
Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

September 25, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: September 7, 2017*** *** *** *** *** ***
** Chicago, IL ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** regarding an unauthorized payment I made several attempts to contact *** using all available contact methodsWhile my attempts were unsuccessful, *** would need to dispute any unauthorized payments with his banking institution and Comcast does not provide credit for unauthorized payments or fees assigned by his banking institutionI apologize for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***.Regards,Rashea C.Executive Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at this timeIf the problem recurs, I will contact *** *** directly.
Regards,
*** ***

May 31,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: May 18,
*** ** *** *** *** *** ***
Jacksonville, FL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding a billing explanation request
On May 23, 2017, I spoke with *** ***, the account holder, and provided a detailed explanation of the overall bill which included monthly charges and current service packageOn May 23, 2017, I updated his services to reflect the Starter tier of televisions services at retail rates, High Definition Technology Fee and two additional TV boxes effective as of April 18, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Vashty M
Executive Customer Relations

March 13, 2018Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: March 13, 2018 *** *** *** *** *** *** **
Tallahassee, FL *** Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** *** regarding a billing explanation request. On March 13, 2018, I spoke with *** *** and provided a detailed explanation of the overall bill which included monthly charges, current service package and promotional timelinessUpon reviewing the account, on October 23, a promotion for ***! Plus at a promotional rate for months effective October 23, to October 22, The package includes XStandard Box, Digital Economy Service, *** and ***! InternetAdditional services included one modem rental box plus fees and taxes. On January 3, 2018, *** ***’s services were upgraded to the XStarter Double Play at a promotional rate for month agreement effective January 3, to January 2, The package includes Digital Starter, ***, TV Box and ***! InternetAdditional services one modem rental box plus fees and taxesThe change reflected on the February 21, billing statementOn October 25, 2017, a technician installed the XHigh Definition Digital Video Recorder box instead of the XStandard Box that is included with the service promotion. On March 5, 2018, our revenue assurance audited the account and added the proper equipment charges for the XDigital Video Recorder and for the High Definition Technology Fee charges*** *** refuses to switch the XHigh Definition Digital Video Recorder for the XStandard Box and was advised the equipment charges moving forward are valid*** *** wanted to keep the XHigh Definition Digital Video Recorder at no charge, however I explained the XHigh Definition Digital Video Recorder equipment needs to be charge or *** *** can switch it for a XDigital Standard Box that's included with the services*** *** declined the offer and stated will be switching to another providerI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####. Regards,Olga V.Executive Customer Relations

February 1,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: January 13,
*** ***
*** *** *** *** *** *** Reston, VA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding Xfinity service
On January 31, 2017, I contacted *** *** via e-mail and confirmed the service issues were resolved on January 21, by repairing internal wiringA credit was applied to the account on January 31, for the service issues and will appear on the billing statement dated February 14, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust this letter provides your office with information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Sincerely,
Maria F
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

January 12, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: January 01, *** *** *** *** *** Road Oliver Springs, TN 37840Dear Sir/Madam:This letter is in response to
the above-referenced complaint filed by *** *** regarding service issues.On January 10, 2017, I contacted Ms*** to discuss that the address is not currently serviceable by ComcastThe approximate build cost is $11,it requires an estimated feet of new cable line with a new node and hub equipmentAt this time, Comcast does not plan to extend service to this areaI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Patrick H.Executive Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you so much for helping me resolve this issueI don't know how we can have resolution with you guys.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you all for your help with this matter
Regards,
*** ***

March 3,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: February 20,
*** ***
*** *** *** *** ** Santa Rosa, CA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On March 2, 2017, I spoke with *** *** and provided an explanation that the last payment we received was on January 6, 2017, and that since then, two billing statements have generated
I explained that *** ***’s bill generates on the 11th of each month and that the bill is due on or before the sixth of each monthTherefore the balance on the account is valid and a credit is unjustified and has been deniedI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Marc D
Comcast | Executive Customer Relations