Law Offices of Anton, Gordon & Monje

October 5,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: September 20,
*** ** *** *** *** *** *** Marietta, GA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding a billing issue
On September 21, 2017, I spoke with *** *** and provided a detailed explanation of the overall billComcast records confirm that on July 13, *** *** contacted customer service to complete a transfer of services to his current addressOn July 14, the outstanding balance from *** ***’s previous account was transferred to the current accountOn August 28, and September 10, the services were temporarily suspended due to non-paymentThe services were reconnected on the same day with a payment arrangement to clear the past due balanceA payment was not received and on September 22, the account was disconnected, at the request of *** ***The disconnect date was backdated to September 13, and *** *** was advised on the options available to return the Comcast owned equipment
Additionally, on August 27, a billing adjustment was applied to the account to waive a portion of the service charges included in the transferred balance under the Comcast Day Money Back GuaranteeThe credit reflects on the September 9, billing statementOn September 15, a billing adjustment was applied to the account to waive the reactivation fees associated with the reconnection of the services and to waive the late fee associated with the late paymentsOn September 22, an additional billing adjustment was applied to the account to waive the service charges billed to the account from September 12, through September 21, as a courtesyThe credits are reflected on the bill dated September 22,
On September 25, a credit was applied to the account to waive the early termination fee associated with the disconnection of the account, and will be reflected on the final billing statement that will be generated within business days*** *** was not promised a credit to waive his delinquent balance and his request for the credit is unwarranted and respectfully deniedI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Deidra H
Executive Customer Relations

September 25, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: September 7, 2017*** *** *** *** *** ***
** Chicago, IL ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** regarding an unauthorized payment I made several attempts to contact *** using all available contact methodsWhile my attempts were unsuccessful, *** would need to dispute any unauthorized payments with his banking institution and Comcast does not provide credit for unauthorized payments or fees assigned by his banking institutionI apologize for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***.Regards,Rashea C.Executive Care Specialist

From: Revdex.com of Metro Washington DCDate: Thu, Mar 1, at 2:PMSubject: Fwd: Complaint ID: ***To: *** *** Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: *** *** Date: Thu, Mar 1, at 1:PMSubject: Fwd: Complaint ID: ***To: [email protected] note that I had contacted the Revdex.com indicating that Comcast had resolved the issue.Re: Complaint ID: ***We are satisfied with their response.***---------- Forwarded message ----------From: *** *** Date: Thu, Feb 8, at 2:PMSubject: Re: Complaint ID: ***To: [email protected]: Complaint ID: ***Comcast contacted us, agreed to credit my mother's account account, and resolved the issue.Appreciate your help!***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

July 20,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 14,
*** * ***
*** *** **
** * *** ***, Sutton, MA
St James City, FL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a service disconnection request
On July 20, 2016, I spoke with *** *** and confirmed that the services were disconnected effective July 13, as requestedI verified that all of the equipment has been returned and removed from the accountI apologized for any inconvenience experienced while attempting to resolve this concern
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Donald G
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Even though I believe they constantly lie and change there stories when they talk to you on the phone.I have no choice but to accept this offer until I change providers(but they are all the same) or the government steps in on the behalf on the consumer.They should not be able to charge there customers who have been with them for years .Twice as much as they charge new customers,Thank you for your assistance
Regards,
*** ***

April 21,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice:
April 9,
*** *** *** *** *** Indianapolis, IN, ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing
adjustment
After my initial conversation with MrWright on April 10, 2017, I followon April 20, and I
explained that an adjustment was applied to the account on April 11, to satisfy the remaining
balance of the closed business account
The adjustment will appear on the final billing statement and the account is considered satisfied and
closed as of April 11, I confirmed that the account was not turned over to third party collectionsI
apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould
you have any questions or need additional information, please contact me at ###-###-####
Regards,
John C*** Executive Customer Relations

December 23,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: December 5,
*** ** ***
** *** *** *** Cartersville, GA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding a promotional offer
Our records indicate on November 11, 2016, *** *** contacted our office to inquire about receiving a promotional offer that was mailed to him*** *** accepted the offer, along with the contractual obligationsHowever, the installation order was entered for the non-contractual version of the offer in error, which was at a higher rate
On December 6, 2016, a representative contacted *** *** to discuss his concerns*** *** advised he appreciated the call but he already cancelled his servicesOn December 5, 2016, the account was disconnected at *** ***’s request and the equipment was removed from the account on December 17, On December 19, 2016, a credit was applied to the account to waive the remaining charges incurredWe apologized for any inconvenience and overall experience in attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jeremy C*** Regulatory Compliance Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Just your standard bait and switch conYou sign up for services and are promised no price increase for yearsThat was in OctoberAll I did in January was upgrade to more channels not extend my contract to yearsNever talked to anybody in January all done on the tv with the remote, just added more channels is allNot HDThey have the conversion recorded in October and was promised no price increasePlease provide the recording for JanuaryThey want to blame the price increase on the technician installing the wrong equipmentThat's is crap and a lieHe installed exactly what they told him to install and then several months oh we do an audit and you have the wrong equipmentThen Comcast takes a loss not meI told them in October exactly what I want and they lied about the priceCall and asked to speak to a supervisor and got hung up onCalled again and they left me on hold for one hourNobody came to the phoneCalled the next day and was told to meet them half way on the costI told them no...they need to honor the two year agreement and since they breached the agreement I have switched to satelliteIt's always the same ole same ole with ComcastI signed up several years ago for internet for months with no price guaranteeWithin months there calling me saying my special promotion rate is fixing to expireI told them my plan was good for monthsNext month they called again saying price going up because my special promotion rate was overI once again told them my plan was good for monthsI advised them if they called again I would cancelThey did not call againComcast is all about quoting you a good price and then once you get there service they try and quickly raise your billI was promised in October my bill would not go up for two yearsMY FAULTShould not have believed ComcastSo now since they tried to get an extra $ after only months they will get nothing because they are nothing but greedy little bsI refuse to pay the early termination fee,and will sell there equipment on ***Plan and simple they got caught with there scamI promise never to do business with them ever
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

February 8, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: January 23, 2017*** *** ** ***
*** *** *** Montreal, QC
***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** regarding a service disconnection request On February 1, 2017, I spoke with *** *** and confirmed that services were disconnected on January 20, A credit was applied on January 31, to honor *** ***’ requested disconnection date of August 28, which left a credit balance on the accountThe credit balance was refunded to *** ***’ credit card on February 1, I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Vashty M. Executive Customer Relations

March 3,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: February 20,
*** ***
*** *** *** *** ** Santa Rosa, CA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On March 2, 2017, I spoke with *** *** and provided an explanation that the last payment we received was on January 6, 2017, and that since then, two billing statements have generated
I explained that *** ***’s bill generates on the 11th of each month and that the bill is due on or before the sixth of each monthTherefore the balance on the account is valid and a credit is unjustified and has been deniedI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Marc D
Comcast | Executive Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you so much for helping me resolve this issueI don't know how we can have resolution with you guys.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like to make it known that my main complaint was with the CUSTOMER service provided and the difficultly I faced trying to receive help with my internet and tv services.I have twice asked James to not contact me via phone and have responded to his emails twice, promptly with in hours and again with in a few hours
Regards,
*** ***

February 1,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: January 13,
*** ***
*** *** *** *** *** *** Reston, VA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding Xfinity service
On January 31, 2017, I contacted *** *** via e-mail and confirmed the service issues were resolved on January 21, by repairing internal wiringA credit was applied to the account on January 31, for the service issues and will appear on the billing statement dated February 14, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust this letter provides your office with information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Sincerely,
Maria F
Executive Customer Relations

January 12, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: January 01, *** *** *** *** *** Road Oliver Springs, TN 37840Dear Sir/Madam:This letter is in response to
the above-referenced complaint filed by *** *** regarding service issues.On January 10, 2017, I contacted Ms*** to discuss that the address is not currently serviceable by ComcastThe approximate build cost is $11,it requires an estimated feet of new cable line with a new node and hub equipmentAt this time, Comcast does not plan to extend service to this areaI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Patrick H.Executive Customer Relations

March 13, 2018Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: March 13, 2018 *** *** *** *** *** *** **
Tallahassee, FL *** Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** *** regarding a billing explanation request. On March 13, 2018, I spoke with *** *** and provided a detailed explanation of the overall bill which included monthly charges, current service package and promotional timelinessUpon reviewing the account, on October 23, a promotion for ***! Plus at a promotional rate for months effective October 23, to October 22, The package includes XStandard Box, Digital Economy Service, *** and ***! InternetAdditional services included one modem rental box plus fees and taxes. On January 3, 2018, *** ***’s services were upgraded to the XStarter Double Play at a promotional rate for month agreement effective January 3, to January 2, The package includes Digital Starter, ***, TV Box and ***! InternetAdditional services one modem rental box plus fees and taxesThe change reflected on the February 21, billing statementOn October 25, 2017, a technician installed the XHigh Definition Digital Video Recorder box instead of the XStandard Box that is included with the service promotion. On March 5, 2018, our revenue assurance audited the account and added the proper equipment charges for the XDigital Video Recorder and for the High Definition Technology Fee charges*** *** refuses to switch the XHigh Definition Digital Video Recorder for the XStandard Box and was advised the equipment charges moving forward are valid*** *** wanted to keep the XHigh Definition Digital Video Recorder at no charge, however I explained the XHigh Definition Digital Video Recorder equipment needs to be charge or *** *** can switch it for a XDigital Standard Box that's included with the services*** *** declined the offer and stated will be switching to another providerI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####. Regards,Olga V.Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Comcast jumped into action and repaired by service once I was able to get past the standard customer service line Thank you!
Regards,
*** ***

September 6, 2016 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: August 22, 2016*** ** *** ** *** *** Fort Lauderdale, FL ***Dear
Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** *** regarding a billing concern On August 23, 2016, I contacted *** *** and explained that the current promotional discount for the high definition digital video recorder (HD DVR) had expired as of June 29, 2016, and regular rates were in effectA promotional rate for the HD DVR was applied for months, effective August 20, through August 19, A credit was applied on August 22, and will be reflected on the statement dated September 16, I apologized for any inconvenience experienced while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Diane D. Executive Customer Relations

May 31,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: May 18,
*** ** *** *** *** *** ***
Jacksonville, FL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding a billing explanation request
On May 23, 2017, I spoke with *** ***, the account holder, and provided a detailed explanation of the overall bill which included monthly charges and current service packageOn May 23, 2017, I updated his services to reflect the Starter tier of televisions services at retail rates, High Definition Technology Fee and two additional TV boxes effective as of April 18, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Vashty M
Executive Customer Relations