Law Offices of Anton, Gordon & Monje

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I don't believe my complaint was understood because it was not addressedThe service days my equipment were down had nothing to do with any area outagesA download was started on my equipment which caused it to crashThere was no attempt by any technician to do anything and the problem was fixed by swapping out the equipment againThis has been an ongoing problem with Comcast, when I move into this apartment I was advised by the leasing company that there was an agreement that residents would only use Comcast services AND equipment I had horrible service with Comcast in the past and returned the malfunctioning equipment then to switch to *** **but Comcast required me to pay that balance, which I disagreed with before entering into a new agreementI actually agreed for the $two year agreement which then was billed for $due to a modem rentalAn entire year into the service, I was finally advised I could have gone to *** *** and purchased my own modem and saved this $each month over the next months$Each time my service is interrupted because a payment arrangement can not be extende, I must call tech support because each time it wrecks my equipmentTHen to add insult to injury, I am offered ONE DOLLAR for each day without service but paying the same date as the interruption costs me $30. Very unfair
Regards,
*** ***

December 21,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: December 8,
*** *** *** *** *** *** Rochester, Michigan ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing issue
On December 12, 2016, I corresponded with *** *** via electronic mail and addressed her concernOur records reflect an appointment was completed on November 14, where the technician completed the installation of service
Accordingly, an installation charge was applied to the account the same dayIn the interest of good customer service, a credit was applied to the account on December 12, removing the installation chargeThe credit will be reflected on the billing statement dated December 15, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Andrea B
Executive Customer Care Specialist

January 9,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 1,
*** ***
*** *** ***
Knoxville, TN ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding billing concerns
I made several attempts to contact *** *** using all available contact methodsWhile my attempts were unsuccessful, our records confirm on December 31, *** *** spoke with a customer service representative and accepted a month transitional XPreferred Triple Play offer, effective December 31, through December 31, The promotion rate for the first twelve months of the promotion is effective December 31, through December 31, The promotional rate for the second year will begin on January 1, through December 31,
The promotional rate does not include taxes and equipment feesThe promotional rate also requires the enrollment into the Ecobill and autopay programsAt the conclusion of the promotion, standard retail rates will applyThe billing on the account is accurate and the account is still activeContact with *** *** is necessary to process a disconnection of the account and an apology is extended for any inconvenience he may have experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jason Z
Executive Customer Relations

September 21, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: September 8, 2016*** *** *** *** *** Norristown, PA ***Dear Sir/Madam:This letter is
in response to the above-referenced complaint filed by ** *** *** regarding property damage.On September 16, 2016, I spoke with *** *** and confirmed that the damage was resolved on September 16, when our underground contractor went to the home and spread seed on the lawnOur records indicate a credit was applied to *** ***’s account on September 13, The credit will appear on the next billing statement that will be issued on October 3, I apologized for any inconvenience experienced while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####Regards,Elaine S.Comcast Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I was not told that they were going to end contract effective immediately and did not know that until now. Thank you for your help in this matter
Regards,
*** ***

August 15,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 7,
*** * ***
*** *** *** ** Missouri City, TX ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding a billing explanation request
On August 9, 2016, I spoke with *** *** and provided an explanation regarding the current promotional rate, duration of the promotion and the monthly rate after the promotion endsOn August 9, 2016, a month promotional rate for the Performance Pro Internet speed increase was added to the account to honor the previous promotionThis promotion is valid through August 8, At the conclusion of the promotion, standard retail rates will applyI apologize for any inconvenience experienced while attempting to resolve this concern
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Teresa L
Executive Customer Relations

January 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of
Notice: January 11,
*** *** ** *** *** *** Newport, Michigan ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding a billing explanation request
On January 11, 2017, I spoke with *** *** to discuss all concernsA detailed explanation of his previous billing statements was providedOn October 2, 2015, *** ***’ account was enrolled into a month agreement
A work order to disconnected service, with a stop bill date of November 3, was entered on October 25, As a result, on November 4, 2016, an early termination fee was applied to *** ***’ accountAll Comcast equipment was returned and removed from *** ***’ account on November 2,
On January 9, 2017, *** *** made a payment for the early termination feeOn January 11, 2017, as a good will gesture, I applied credit to *** ***’ account in order to remove the feeI also advised *** *** that he will receive a refund check, which should arrive by February 8,
The refund check was processed on January 19, I apologized for any inconvenience and overall experience while attempting to resolve this matterI will follow up with *** *** to ensure the refund is received
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Allianna M
Executive Customer Care Specialist

August 30,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 19,
*** *** ** *** *** *** * Quincy, MA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding an installation request
On August 23, 2016, I spoke with *** *** and confirmed the service address had been activated under another customer nameI contacted the current account holder we had listed at *** ***’s service address and verified his services address should be corrected under a different unitI corrected the billing system and made the changes for the service to be billed at the appropriate address
On August 24, I verified that the technician arrived, completed the installation and that all services are now working properlyCredits were applied to the account on August 24, and reflected on the August 24, billing statementI apologize for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Donna C***
Executive Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I have not yet seen an updated bill statement since I have spoken with Comcast a few weeks ago, so I will have to wait for my next statement in order to determine whether or not the problem has indeed been taken care of as they promised
Regards,
*** ***

August 17,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 1,
*** ***
** *** *** ***
San Mateo, CA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
On August 9, 2016, an executive customer relations representative spoke with *** *** in regards to the concernsA service call was scheduled for August 11, during which time the technician diagnosed and corrected the service issue by replacing the cable linesSubsequent to the technician’s visit, I attempted to contact *** *** to verify that services are working correctly, however my attempts were unsuccessful
A credit was applied to the account for service issues on August 16, and will appear on the next billing statement issued on August 18, I apologize for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Tanisha F
Executive Customer Relations

From: *** ***Date: Thu, Jul 27, at 9:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Please close the case.......it
has been resolvedThey are installing the pedestal todayThank you *** ***
Sent from my ***

April 19,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** *** *** *** ***
Santa Maria, CA ***
Case Number: ***
Date of Notice: April 6,
To the Bureau:
This letter is in response to the above-referenced complaint submitted to the Revdex.com by *** *** ***
Upon receipt of this complaint, I conducted a thorough investigation regarding *** ***’ concernsComcast’s records reflect that on March 30, 2017, *** *** requested the removal of XFINITY Video services from his accountHowever, because this change was made in the middle of a billing cycle, both his old and new plans briefly appeared in his online accountI subsequently confirmed that the package change took effect on March 31, and, as an Internet-only customer, *** *** will not be assessed the Broadcast TV Fee moving forward
On April 7, 2017, I contacted *** *** to advise him of the aforementioned information and apologize for any inconvenience he experienced
With regard to the service issues outlined in *** ***’ complaint, a call was scheduled and completed on April 15, During this visit, a technician discovered that the problems are related to another XFINITY subscriber’s residenceComcast is currently in the process of contacting this other subscriber in the hopes that access will be granted so that a technician can provide a resolution
As a courtesy, I have issued a bill credit to *** ***’ accountThis credit was reflected on his April 16, billing statement
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me
Regards,
Daniel T
Executive Customer Relations
###-###-####, extension ***

January 9,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of
Notice: December 23,
*** ***
*** *** *** Circle
Franklin, TN
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a collection notice
I made several attempts to contact Mr*** using all available contact methodsWhile my attempts were unsuccessful, our records indicate that Mr*** activated service on October 14, and received a promotional rate for Digital Preferred Double Play serviceOn July 30, 2015, the service was transferred and a new promotional rate was appliedThe account was disconnected effective July 30, 2015, and a prorated credit was generated for unused service through August 14, On August 31, 2015, a refund was issued for the credit balance
On July 29, 2015, the new account was activated under the new promotional rate for Digital Preferred Double Play serviceOn November 5, 2015, a credit was issued as a courtesy to honor the promotional rate, and was reflected on the November 15, billing statementAs a goodwill gesture, a credit was applied to the account on December 23, to clear the outstanding balanceThere currently is no balance due on the account and the collection agency has been notified as of December 27, Accordingly, Mr*** should receive a confirmation letter from the collection agency within business daysI apologize for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Patrick H
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, please forward the following to company contact at Comcast"We will not be renewing our services with you when our term expires in NovemberPlease make no attempts to solicit our business in the futurePlease remove my contact information from your files so that I do not have to endure further inconveniences from your companyAs a courtesy, I am including screenshots that illustrate the unsatisfactory performance of your Business Class Hospitality Internet Service."
Regards,
*** ***

March 15,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: February 27,
*** ***
*** *** *** *** *** *** Washington, DC ***
Dear Sir/Madam:
This letter is in response to the above-referenced inquiry submitted to the Revdex.com by *** ***
The XFINITY Refer-A-Friend program referenced in *** ***’s complaint is a program that rewards existing XFINITY residential customers with prepaid cards when they refer a friend who signs up for qualifying XFINITY residential service(s)Customers making the referrals must accept the terms and conditions of the program to receive their unique referral codeReferred friends must input their referral code, complete their service order, and maintain service and their account in good standing for at least the first sixty (60) consecutive days after service activation
Comcast’s records indicate that on December 22, 2017, *** *** made a referral for the program with referral code ***The referred customer completed the service order with referral code *** and service was installed on December 27,
In addition, on February 28, and March 2, 2018, service calls were completed at *** ***’s residenceI contacted *** *** after the March 2, service call and he confirmed that his services were working satisfactorily
On March 6, 2018, I contacted *** *** to discuss his concerns and apologize for any inconvenience and frustration he may have experienced while attempting to resolve this issueI advised *** *** of the above information and that his *** prepaid card was processed and he can expect to receive it by April 1, I applied a credit to his account for the service issues he experiencedThe credit will be reflected on his March 22, billing statement
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Maria Fe T
Executive Customer Relations

August 21, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: August 8, *** *** *** *** *** *** Jacksonville, FL ***Dear Sir/Madam:This letter is in response to the
above-referenced complaint filed by *** *** ***, an authorized user on the account, regarding service related concerns I made several attempts to contact *** *** using all available contact methodsWhile my attempts were unsuccessful, our records indicate that on August 3, the modem on the account was replacedIn order to resolve this matter, contact with *** *** is necessaryI apologize for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Diane D.Executive Customer Relations

October 5,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: September 20,
*** ** *** *** *** *** *** Marietta, GA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding a billing issue
On September 21, 2017, I spoke with *** *** and provided a detailed explanation of the overall billComcast records confirm that on July 13, *** *** contacted customer service to complete a transfer of services to his current addressOn July 14, the outstanding balance from *** ***’s previous account was transferred to the current accountOn August 28, and September 10, the services were temporarily suspended due to non-paymentThe services were reconnected on the same day with a payment arrangement to clear the past due balanceA payment was not received and on September 22, the account was disconnected, at the request of *** ***The disconnect date was backdated to September 13, and *** *** was advised on the options available to return the Comcast owned equipment
Additionally, on August 27, a billing adjustment was applied to the account to waive a portion of the service charges included in the transferred balance under the Comcast Day Money Back GuaranteeThe credit reflects on the September 9, billing statementOn September 15, a billing adjustment was applied to the account to waive the reactivation fees associated with the reconnection of the services and to waive the late fee associated with the late paymentsOn September 22, an additional billing adjustment was applied to the account to waive the service charges billed to the account from September 12, through September 21, as a courtesyThe credits are reflected on the bill dated September 22,
On September 25, a credit was applied to the account to waive the early termination fee associated with the disconnection of the account, and will be reflected on the final billing statement that will be generated within business days*** *** was not promised a credit to waive his delinquent balance and his request for the credit is unwarranted and respectfully deniedI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Deidra H
Executive Customer Relations

August 16,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 1,
*** ** *** *** *** *** Goose Creek, SC ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding an installation request
I made several attempts to contact *** *** using all available contact methodsWhile my attempts were unsuccessful, our records indicate the services were installed on August 2, and the drop was buried on August 5, As a courtesy, a credit for the installation charges was applied on August 10, The credit will appear on the statement dated September 3, I apologize for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Laura H
Executive Customer Relations

December 23,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: December 5,
*** ** ***
** *** *** *** Cartersville, GA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding a promotional offer
Our records indicate on November 11, 2016, *** *** contacted our office to inquire about receiving a promotional offer that was mailed to him*** *** accepted the offer, along with the contractual obligationsHowever, the installation order was entered for the non-contractual version of the offer in error, which was at a higher rate
On December 6, 2016, a representative contacted *** *** to discuss his concerns*** *** advised he appreciated the call but he already cancelled his servicesOn December 5, 2016, the account was disconnected at *** ***’s request and the equipment was removed from the account on December 17, On December 19, 2016, a credit was applied to the account to waive the remaining charges incurredWe apologized for any inconvenience and overall experience in attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jeremy C*** Regulatory Compliance Specialist