Law Offices of Anton, Gordon & Monje

August 17,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 1,
*** ***
** *** *** ***
San Mateo, CA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
On August 9, 2016, an executive customer relations representative spoke with *** *** in regards to the concernsA service call was scheduled for August 11, during which time the technician diagnosed and corrected the service issue by replacing the cable linesSubsequent to the technician’s visit, I attempted to contact *** *** to verify that services are working correctly, however my attempts were unsuccessful
A credit was applied to the account for service issues on August 16, and will appear on the next billing statement issued on August 18, I apologize for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Tanisha F
Executive Customer Relations

August 15,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 7,
*** * ***
*** *** *** ** Missouri City, TX ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding a billing explanation request
On August 9, 2016, I spoke with *** *** and provided an explanation regarding the current promotional rate, duration of the promotion and the monthly rate after the promotion endsOn August 9, 2016, a month promotional rate for the Performance Pro Internet speed increase was added to the account to honor the previous promotionThis promotion is valid through August 8, At the conclusion of the promotion, standard retail rates will applyI apologize for any inconvenience experienced while attempting to resolve this concern
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Teresa L
Executive Customer Relations

December 21,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: December 8,
*** *** *** *** *** *** Rochester, Michigan ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing issue
On December 12, 2016, I corresponded with *** *** via electronic mail and addressed her concernOur records reflect an appointment was completed on November 14, where the technician completed the installation of service
Accordingly, an installation charge was applied to the account the same dayIn the interest of good customer service, a credit was applied to the account on December 12, removing the installation chargeThe credit will be reflected on the billing statement dated December 15, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Andrea B
Executive Customer Care Specialist

March 15,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: February 27,
*** ***
*** *** *** *** *** *** Washington, DC ***
Dear Sir/Madam:
This letter is in response to the above-referenced inquiry submitted to the Revdex.com by *** ***
The XFINITY Refer-A-Friend program referenced in *** ***’s complaint is a program that rewards existing XFINITY residential customers with prepaid cards when they refer a friend who signs up for qualifying XFINITY residential service(s)Customers making the referrals must accept the terms and conditions of the program to receive their unique referral codeReferred friends must input their referral code, complete their service order, and maintain service and their account in good standing for at least the first sixty (60) consecutive days after service activation
Comcast’s records indicate that on December 22, 2017, *** *** made a referral for the program with referral code ***The referred customer completed the service order with referral code *** and service was installed on December 27,
In addition, on February 28, and March 2, 2018, service calls were completed at *** ***’s residenceI contacted *** *** after the March 2, service call and he confirmed that his services were working satisfactorily
On March 6, 2018, I contacted *** *** to discuss his concerns and apologize for any inconvenience and frustration he may have experienced while attempting to resolve this issueI advised *** *** of the above information and that his *** prepaid card was processed and he can expect to receive it by April 1, I applied a credit to his account for the service issues he experiencedThe credit will be reflected on his March 22, billing statement
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Maria Fe T
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I was not told that they were going to end contract effective immediately and did not know that until now. Thank you for your help in this matter
Regards,
*** ***

January 9,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 1,
*** ***
*** *** ***
Knoxville, TN ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding billing concerns
I made several attempts to contact *** *** using all available contact methodsWhile my attempts were unsuccessful, our records confirm on December 31, *** *** spoke with a customer service representative and accepted a month transitional XPreferred Triple Play offer, effective December 31, through December 31, The promotion rate for the first twelve months of the promotion is effective December 31, through December 31, The promotional rate for the second year will begin on January 1, through December 31,
The promotional rate does not include taxes and equipment feesThe promotional rate also requires the enrollment into the Ecobill and autopay programsAt the conclusion of the promotion, standard retail rates will applyThe billing on the account is accurate and the account is still activeContact with *** *** is necessary to process a disconnection of the account and an apology is extended for any inconvenience he may have experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jason Z
Executive Customer Relations

January 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of
Notice: January 11,
*** *** ** *** *** *** Newport, Michigan ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding a billing explanation request
On January 11, 2017, I spoke with *** *** to discuss all concernsA detailed explanation of his previous billing statements was providedOn October 2, 2015, *** ***’ account was enrolled into a month agreement
A work order to disconnected service, with a stop bill date of November 3, was entered on October 25, As a result, on November 4, 2016, an early termination fee was applied to *** ***’ accountAll Comcast equipment was returned and removed from *** ***’ account on November 2,
On January 9, 2017, *** *** made a payment for the early termination feeOn January 11, 2017, as a good will gesture, I applied credit to *** ***’ account in order to remove the feeI also advised *** *** that he will receive a refund check, which should arrive by February 8,
The refund check was processed on January 19, I apologized for any inconvenience and overall experience while attempting to resolve this matterI will follow up with *** *** to ensure the refund is received
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Allianna M
Executive Customer Care Specialist

February 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: February 8,
***
*** *** *** *** ***, Apartment ** North Charleston, SC ***
Dear Sir or Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a credit report dispute
Alleged victims of identity theft must submit a fraud packet to Comcast’s fraud teamOnce the properly completed packet is received, Comcast’s fraud team investigates the claim and then contact the victim regarding the outcomeIf the team determines that identify theft did occur, the offender’s location will have serviceability blocked as an added measure of securityAfter processing the validated ID theft claim, Comcast will flag the account as fraudulent and notify the collection agency assigned (if applicable) to stop collection activityIf the collection agency reported the debt to any credit bureaus, the collection agency will update the credit bureaus accordingly to have the debt removed from the customer’s credit filePer federal guidelines, credit agencies have up to days to remove the reporting from a credit file
On February 19, 2018, a Comcast Customer Security Assurance technician contacted *** *** to advise her of the aforementioned information and address any other concernsThe technician provided his direct contact information so that *** *** can contact him with any further questions or concerns
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact Comcast at ###-###-####
Regards,
Customer Security Assurance

September 21,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: September 12,
*** *** *** *** *** *** *** Rockville, MD ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding the billing request
On September 12, 2017, *** *** spoke with an agent and downgraded services to Internet only with a Blast! speed upgrade at standard pricingThis rate does not include equipment, service charges or applicable taxes and fees
A credit was applied to the account on September 12, as a billing adjustmentThe credit will appear on the next billing statement that will be issued on October 8, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at (*** ***
Regards,
Sherry T
Executive Customer Relations

September 21, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: September 8, 2016*** *** *** *** *** Norristown, PA ***Dear Sir/Madam:This letter is
in response to the above-referenced complaint filed by ** *** *** regarding property damage.On September 16, 2016, I spoke with *** *** and confirmed that the damage was resolved on September 16, when our underground contractor went to the home and spread seed on the lawnOur records indicate a credit was applied to *** ***’s account on September 13, The credit will appear on the next billing statement that will be issued on October 3, I apologized for any inconvenience experienced while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####Regards,Elaine S.Comcast Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

April 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: April 12,
*** ***
*** *** *** *** Maryville, TN ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing issue
On April 18, 2017, I spoke with *** ***, and applied a credit on April 13, for the service call fee billedThe credit will appear on the May 2, billing statementComcast’s records confirm that on February 18, 2017, a Comcast technician resolved a service issue by correcting the rate codeI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Sanita G
Executive Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I have not yet seen an updated bill statement since I have spoken with Comcast a few weeks ago, so I will have to wait for my next statement in order to determine whether or not the problem has indeed been taken care of as they promised
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I don't believe my complaint was understood because it was not addressedThe service days my equipment were down had nothing to do with any area outagesA download was started on my equipment which caused it to crashThere was no attempt by any technician to do anything and the problem was fixed by swapping out the equipment againThis has been an ongoing problem with Comcast, when I move into this apartment I was advised by the leasing company that there was an agreement that residents would only use Comcast services AND equipment I had horrible service with Comcast in the past and returned the malfunctioning equipment then to switch to *** **but Comcast required me to pay that balance, which I disagreed with before entering into a new agreementI actually agreed for the $two year agreement which then was billed for $due to a modem rentalAn entire year into the service, I was finally advised I could have gone to *** *** and purchased my own modem and saved this $each month over the next months$Each time my service is interrupted because a payment arrangement can not be extende, I must call tech support because each time it wrecks my equipmentTHen to add insult to injury, I am offered ONE DOLLAR for each day without service but paying the same date as the interruption costs me $30. Very unfair
Regards,
*** ***

January 9,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of
Notice: December 23,
*** ***
*** *** *** Circle
Franklin, TN
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a collection notice
I made several attempts to contact Mr*** using all available contact methodsWhile my attempts were unsuccessful, our records indicate that Mr*** activated service on October 14, and received a promotional rate for Digital Preferred Double Play serviceOn July 30, 2015, the service was transferred and a new promotional rate was appliedThe account was disconnected effective July 30, 2015, and a prorated credit was generated for unused service through August 14, On August 31, 2015, a refund was issued for the credit balance
On July 29, 2015, the new account was activated under the new promotional rate for Digital Preferred Double Play serviceOn November 5, 2015, a credit was issued as a courtesy to honor the promotional rate, and was reflected on the November 15, billing statementAs a goodwill gesture, a credit was applied to the account on December 23, to clear the outstanding balanceThere currently is no balance due on the account and the collection agency has been notified as of December 27, Accordingly, Mr*** should receive a confirmation letter from the collection agency within business daysI apologize for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Patrick H
Executive Customer Relations

April 19,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** *** *** *** ***
Santa Maria, CA ***
Case Number: ***
Date of Notice: April 6,
To the Bureau:
This letter is in response to the above-referenced complaint submitted to the Revdex.com by *** *** ***
Upon receipt of this complaint, I conducted a thorough investigation regarding *** ***’ concernsComcast’s records reflect that on March 30, 2017, *** *** requested the removal of XFINITY Video services from his accountHowever, because this change was made in the middle of a billing cycle, both his old and new plans briefly appeared in his online accountI subsequently confirmed that the package change took effect on March 31, and, as an Internet-only customer, *** *** will not be assessed the Broadcast TV Fee moving forward
On April 7, 2017, I contacted *** *** to advise him of the aforementioned information and apologize for any inconvenience he experienced
With regard to the service issues outlined in *** ***’ complaint, a call was scheduled and completed on April 15, During this visit, a technician discovered that the problems are related to another XFINITY subscriber’s residenceComcast is currently in the process of contacting this other subscriber in the hopes that access will be granted so that a technician can provide a resolution
As a courtesy, I have issued a bill credit to *** ***’ accountThis credit was reflected on his April 16, billing statement
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me
Regards,
Daniel T
Executive Customer Relations
###-###-####, extension ***

January 19,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Boulevard, Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 3,
*** ***
*** *** *** ***
Chicago, IL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding XFINITY service
On January 11, 2018, an XFINITY Home Specialist contacted *** *** to discuss issues regarding XFINITY Home SecurityOur records confirm the service call scheduled for January 3, was cancelled due too, no answer, while the technician was at the locationDuring the call on January 11, 2018, a service call to address the service issue was refused advising that the service is workingConsequently, the request for compensation is unjustified and has been respectfully deniedI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Gregory M
Executive Customer Relations

August 21, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: August 8, *** *** *** *** *** *** Jacksonville, FL ***Dear Sir/Madam:This letter is in response to the
above-referenced complaint filed by *** *** ***, an authorized user on the account, regarding service related concerns I made several attempts to contact *** *** using all available contact methodsWhile my attempts were unsuccessful, our records indicate that on August 3, the modem on the account was replacedIn order to resolve this matter, contact with *** *** is necessaryI apologize for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Diane D.Executive Customer Relations

August 16,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 1,
*** ** *** *** *** *** Goose Creek, SC ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding an installation request
I made several attempts to contact *** *** using all available contact methodsWhile my attempts were unsuccessful, our records indicate the services were installed on August 2, and the drop was buried on August 5, As a courtesy, a credit for the installation charges was applied on August 10, The credit will appear on the statement dated September 3, I apologize for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Laura H
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***