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Law Offices of Anton, Gordon & Monje

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Reviews Law Offices of Anton, Gordon & Monje

Law Offices of Anton, Gordon & Monje Reviews (629)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like to make it known that my main complaint was with the CUSTOMER service provided and the difficultly I faced trying to receive help with my internet and tv services.I have twice asked James to not contact me via phone and have responded to his emails twice, promptly with in hours and again with in a few hours
Regards,
*** ***

March 21,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: March 7,
*** ** *** *** *** *** *** *** Seattle, WA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding promotional rates
On March 7, 2018, I spoke with *** *** and explained to him, that his current promotion for the 12-month XFINITY Starter Double Play, at the previous promotional rate was applied as a courtesy on December 23, through December 22, 2018, at which time standard rates will applyThe promotional rates do not include additional service, equipment, taxes and feesI explained the promotional roll off and the standard rates agreed to at the end of the promotional period*** *** confirmed that he understood the promotional rates and upon the expiration date of December 22, 2018, every day pricing will be in effect
As a one-time courtesy, a credit was applied to the account on March 7, The credit reflected on the billing statement dated March 13, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Julie H.Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Comcast jumped into action and repaired by service once I was able to get past the standard customer service line Thank you!
Regards,
*** ***

February 8, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: January 23, 2017*** *** ** ***
*** *** *** Montreal, QC
***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** regarding a service disconnection request On February 1, 2017, I spoke with *** *** and confirmed that services were disconnected on January 20, A credit was applied on January 31, to honor *** ***’ requested disconnection date of August 28, which left a credit balance on the accountThe credit balance was refunded to *** ***’ credit card on February 1, I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Vashty M. Executive Customer Relations

September 6, 2016 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: August 22, 2016*** ** *** ** *** *** Fort Lauderdale, FL ***Dear
Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** *** regarding a billing concern On August 23, 2016, I contacted *** *** and explained that the current promotional discount for the high definition digital video recorder (HD DVR) had expired as of June 29, 2016, and regular rates were in effectA promotional rate for the HD DVR was applied for months, effective August 20, through August 19, A credit was applied on August 22, and will be reflected on the statement dated September 16, I apologized for any inconvenience experienced while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Diane D. Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution to discount my Internet-only service to the same price as my previous package is satisfactory to me However, I would like to note that this Broadcast Fee WAS NOT mentioned in any advertising material nor during initiating my contract and should be noted more clearly in the future to prevent such misunderstandingsI would like to thank the Customer Services department for their patience in correcting this issue for my account
Regards,
*** ***

January 31,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 12,
*** *** *** *** *** DeKalb, IL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding promotional rates
On January 31, 2018, I spoke with *** *** and explained a 12-month promotional rate for the Performance Internet service with a Blast Speed Increase was applied to the account effective January 18, through January 17, At the conclusion of the promotion, standard retail rates will applyA credit was applied to the account on January 22, as a courtesyThe credit will appear on the next billing statement, which will be issued on February 16, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Latania H
Executive Customer Relations

November 23,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: November 16,
Re: *** ***
*** *** *** *** **
New Castle, IN ***
Dear Sir/Madam:
This letter is in response to the complaint filed by *** *** ***, received in our office November 17, regarding a billing and service concern
A Comcast representative spoke with *** *** on November 17, and discussed the above referenced concernsA service appointment was completed on November 18, where the technician relocated the modem within the residence and replaced inside connectorsAccordingly, *** *** was assessed a service visit fee for the completed service appointmentA follow up call was placed to *** *** on November 20, where he confirmed his service concern was resolved
In an effort to resolve *** ***’s concern, a credit for two service visit fees was applied to the account on November 20, This credit will be reflected on the billing statement dated December 7, Further review reflects credits for the service interruption were applied to *** ***’s account on November 3, and November 5, These credits were reflected on the billing statement dated November 7, An apology was provided to *** *** for any inconvenience this concern may have cause
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact Avery at ###-###-####
Regards,
Andrea B***
Executive Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have accepted a credit for the amount in question and therefore consider this matter closedHowever, I do not agree with the explanation provided by ComcastThey clearly have issues with their billing system and training of their customer service agentsI foresee that this problem could easily recur for me or other customers in the future.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:Thank you Revdex.comXfinity responded only because I contacted youYes, they did refund moneyThey sent three different technitions to fix the speedIt is better than beforeYet they did not put on my bill Xtreme speedXfinity has deceptive business techniques aquand misrepresentation I am researching which other company provides Internet services in my areaI will give them 1/10.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Date Sent: 4/18/10:42:AMApril 13, 2016 Revdex.com of Metro Washington DC & Eastern Pennsylvania John F Kennedy Blvd., Suite 1330 Philadelphia, PA 19103 Case Number: *** Date of Notice: April 1, 2016 Re: *** ** *** *** *** *** Stone Mountain, GA *** Dear Sir or Madam, This letter is in response to the complaint filed by *** *** received in our office April 1, referencing a billing adjustment. On April 13, 2016, I spoke with *** *** and an adjustment was applied to the account on April 3, for the prorate chargesIn addition, an adjustment was applied to the account on April 1, for the early termination fee due to *** *** restarting serviceThe adjustments will appear on the next billing statement, which will be issued on May 1, 2016. I reviewed the current balance with *** *** and apologized for any inconvenience or frustration experienced in attempting to resolve this issue. I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####. Regards, Henry H. Executive Customer Relations

March 2, 2018Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: *** Date of Notice: February 24, 2018 *** *** *** *** ***
Woodbury, MN ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** and authorized user on the account regarding promotional rates. On February 28, 2018, I spoke with *** *** and a month promotional rate for the Sports Entertainment Package was applied to the account effective February 27, 2018, through February 26, Additional equipment charges, taxes and fees are not included in this promotionAt the conclusion of the promotion, standard retail rates will applyThis will bring *** *** to his desired pricing per monthI apologized for any inconvenience and overall experience while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***.Regards,Audra B. Executive Customer Relations

July 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: July 4,
*** *** *** *** *** *** Naples, FL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a refund
On July 7, 2017, I spoke with *** *** and confirmed that I applied a billing adjustment to the account on July 7, for service charges from December 10, through February 17, leaving
a credit balance
I advised *** *** on July 7, and she should expect it within seven to fourteen business daysI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Samuel D
Executive Customer Relations

July 14,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: June 29,
*** * ***
*** *** ***
Canton, GA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding an installation request
On July 6, 2016, I spoke with *** *** and advised that due to the address in question being located too far from the nearest plant, the address is not serviceable at this timeTherefore, we will not be able to complete the installation for Comcast Business Class serviceI apologized for any inconvenience and frustration experienced while attempting to resolve this concern
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me ###-###-####
Regards,
Jason M
Executive Customer Relations
###-###-####

January 13,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: December 27,
*** ***
* *** Avenue
Lock Haven, PA
Dear Sir/Madam:
This letter is in response to the complaint submitted to your office by *** ***
The Broadcast TV Fee is an itemized charge that is intended to offset a portion of the costs of retransmitting broadcast television signalsExisting Comcast customers received at least thirty (30) days prior notice of Comcast’s institution of these charges in accordance with FCC rules and new customers are informed of these charges in Comcast’s marketing materials and through email confirmations of their ordersEffective December 20, 2016, Comcast implemented a rate change in Mr***’s area in which the Broadcast TV Fee increasedAffected customers receive at least thirty (30) days prior notice of the increase and Mr*** was notified on the November billing statement
On December 28, 2016, I contacted Mr*** to discuss the concerns and provide the above informationDuring the exchange, Mr*** accepted a 12-month Performance Internet promotion effective December 28, through December 27, The account will transition to a secondary promotion with an increase in price effective December 28, through December 27, Everyday retail rates apply upon expiration effective December 28, As Mr***’s XFINITY service was downgraded to Internet only, the Broadcast TV Fee no longer applies to the accountThis change will reflect on the January 23, billing statementI apologize for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Christina D’***
Executive Customer Relations

From: *** ***Date: Mon, Jul 10, at 6:PMSubject: RE: ***To: *** *** Hello ***, Today we received our Comcast statement and I can verify that they did post a credit of $to eradicate our past-due balance. Thank you for following up. Regards,

September 8,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: August 31,
*** *** *** *** *** *** Shreveport, LA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding removing video services
I attempted to contact *** *** several times to discuss all concernsUnfortunately, my attempts were unsuccessfulIn order to resolve this matter, contact with *** *** is necessaryI apologize for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Eric G
Executive Customer Relations

Dear Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory COMCAST's comments were unclear about one thing that should be made clear: the written offer I received originally did not specify that the rate would change in the second year I have attached the email for your convenience I do accept the resolution.Regards, *** ***

March 1, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: February 15, 2017*** *** *** *** *** *** Little Rock, AR ***Dear Sir/Madam:This
letter is in response to the above-referenced complaint filed by *** *** regarding a refund issue I made several attempts to contact *** *** using all available contact methodsWhile my attempts were unsuccessful, our records indicate *** ***’s account was disconnected on February 10, On February 21, 2017, a credit was applied to the account to honor the Day Money Back GuaranteeSince the account is disconnected and finalized, a new billing statement will not be issued. On February 23, 2017, a refund for the credit balance was reversed back to *** ***’s credit card that was used to make the original payment on February 14, The refund should reflect back on *** ***’s credit card within three to five business days from February 23, I apologize for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Andrea F.Executive Customer Relations

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