Law Offices of Anton, Gordon & Monje

I would also like to stop receiving any solicitations or marketing materials from ComcastI hate that I had to waste so much time on the phone to get money that I am owedThe process has taken nearly monthsI will never do business with Comcast, and will tell everyone I know about my horrible experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

July 21,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 12,
*** ***
*** *** ***
Savannah, Georgia ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ***, regarding service issues
On July 13, 2016, an email communication was received from *** *** confirming the service issue was resolved on July 12, Company records indicate a line amplifier was replaced at that time resolving the service issue
A credit was issued on July 7, as well as July 10, which was reflected on the July 11, billing statementA credit was also issued on July 16, which will be reflected on the August 11, billing statement
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
James G
Executive Customer Relations

July 25, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: July 11, 2017*** *** *** *** Fairfield, CT ***Dear Sir/Madam:This letter is in
response to the above-referenced complaint filed by *** *** regarding early termination fees On July 11, 2017, I spoke with *** *** and the decision was made to waive the early termination fees associated with the cancellation of the accountThe account was disconnected July 11, without any early termination feesI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Ann Marie M***Business Executive Support

March 1, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: February 15, 2017*** *** *** *** *** *** Little Rock, AR ***Dear Sir/Madam:This
letter is in response to the above-referenced complaint filed by *** *** regarding a refund issue I made several attempts to contact *** *** using all available contact methodsWhile my attempts were unsuccessful, our records indicate *** ***’s account was disconnected on February 10, On February 21, 2017, a credit was applied to the account to honor the Day Money Back GuaranteeSince the account is disconnected and finalized, a new billing statement will not be issued. On February 23, 2017, a refund for the credit balance was reversed back to *** ***’s credit card that was used to make the original payment on February 14, The refund should reflect back on *** ***’s credit card within three to five business days from February 23, I apologize for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Andrea F.Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Comcast responded in a rapid and porfessional manner.Many thanks to Revdex.com for your assistance in this matter
Regards,
*** ***

Beter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is barely satisfactory to meIf additional information is ever considered, you will find a full account in the attached document I wish the Revdex.com had more clout to insist that corporate offices change their poor customer interactions and policies.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

October 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number:
Date of Notice: October 16,
*** ***
NW 2nd Ave
Miami, FL
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
Our records reflect that *** *** is not an authorized user on the account in question*** *** would need to be added to the account as an authorized user by the account holder before any account information can be discussed and/or releasedI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Christina L
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

April 18, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: *** Date of Notice: April 4, *** * *** *** *** *** Markham, IL ***Dear Sir/Madam:This letter is in response to the
above-referenced complaint filed by *** * *** regarding service issues.On April 14, 2017, I spoke with *** *** and confirmed the service issues were resolved on April 13, by the technician replacing the defective internal wiring, splitter, XDVR and removing the amplifier inside the homeOur records confirm that multiple issues contributed to the problem resulting in the repeat service callsAs a courtesy, credits were applied to the account on April 11, 2017, April 13, 2017, and April 14, The credits will appear on the billing statement dated April 28, I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***.Regards,Latania H. Executive Care Specialist

November 9,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: October 29,
** *** ***
*** *** ***
Springfield, MA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by ** *** *** regarding a billing explanation request
On November 6, 2017, I spoke with *** *** and provided a detailed explanation of the final bill which included the final balance, Early Termination Fee, and services provided prior to disconnectionOn November 6, 2017, I was able to have the restrictions placed on the account due to a returned credit card payment lifted so that *** *** can make a paymentOn November 6, 2017, I provided a courtesy credit for the Early Termination Fee that was assessed on October 20, when the account was disconnected for nonpayment
On November 8, 2017, I spoke with *** *** to advise of the actions takenI advised that once the final balance is paid in full, I will assist her in restarting servicesI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Thomas C*** Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me If and only if credit is issued for a minimum of three monthsI will not accept a month credit.
Regards,
*** ***

July 6,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: June 20,
*** ***
*** ** *** *** *** *** Apartment ** Okeechobee, FL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed with your organization by *** *** ***
On June 21, 2017, I spoke with *** *** to discuss her concerns and apologize for any inconvenience and frustration she may have experienced while attempting to resolve this issue*** *** confirmed that she received the *** prepaid cardI applied an additional courtesy credit to her accountThe credit was reflected on *** ***’s July billing statement
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Donald G
Executive Customer Relations

September 8,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: August 31,
*** *** *** *** *** *** Shreveport, LA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding removing video services
I attempted to contact *** *** several times to discuss all concernsUnfortunately, my attempts were unsuccessfulIn order to resolve this matter, contact with *** *** is necessaryI apologize for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Eric G
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

March 29,
Revdex.com of Metro Washington DC & Eastern PA
John FKennedy BlvdSuite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: March 26,
*** *** *** *** ***
Summerville, SC ***
Dear Sir or Madam:
This letter is in response to the above-referenced complaint submitted to your office by *** ***
On March 26, I spoke to *** *** and explained that the Voluntary Disconnect Form signed on November 1, acts as a day notice for disconnectionIn addition, I explained that the day notice required to disconnect is listed in the Terms of Service agreed to on the Service Order Agreement signed by *** ***
As a one-time courtesy, a credit was applied to the account on March 26, to waive the remaining balance on the accountThe credit will reflect on the final statement generated in April I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Ahmad H
Executive Business Escalations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:There has been no resolution to the problemWe are cutting all ties with Comcast after their "bait and switch" tacticsWe made an agreement with the company and they have refused to honor itOne price is quoted and then when the bill comes additional charges are addedThey are unable to provide a written contract when requestedThe representative at the store allowed me to make changes to the service but then Vashti told my husband that I was not authorized to do soVashti, in the executive offices refused to discuss the problems with me on the phone saying that I was not authorizedIt took several days before my husband was able to make contact with her because she did not return his callsSeveral messages were leftIt felt like we were being extorted with their rude tactics and bullyingWe have come to the disappointing conclusion that we would rather do without TV than to be bullied by them any moreWe had been with Comcast since the 1980's and never paid a bill late so we resent their lack of loyalty as we have been among their most loyal customersLet it be known that this is the first time ever that I have filed a complaint against a company with the Revdex.com
Regards,*** ***

October 2, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: *** Date of Notice: September 14, 2017*** *** *** *** Pearl, MS ***Dear Sir/Madam:This letter is
in response to the above-referenced complaint submitted by *** *** regarding her claim of unauthorized charges on her XFINITY account.We initiated an investigation into her claimOn September 18, 2017, I spoke with *** *** to discuss her concerns and review her account with herOur records indicate that on March 9, 2017, *** *** was enrolled in a 24-month agreement for the XStarter Double Play, which included a self-service discount, effective from March 9, to March 23, The promotional rates do not include additional equipment or applicable taxes and fees, and standard retail rates will apply at the conclusion of the promotional period.On July 23, 2017, a 12-month promotion for the DVR and HD, effective July 21, 2016, expired and retail rates were in effectOn July 26, 2017, a-month promotion for the Preferred video upgrade, effective July 26, 2016, expired and retail rates were in effectOn August 23, 2017, a third 12-month discount, effective July 26, 2016, expired and was removed from the accountPlease be advised *** ***’s billing is accurate. On September 22, 2017, the account was disconnected, as requestedOn September 25, 2017, courtesy credits were applied to the account to waive the early termination fee and to cover a service call feeThe credits will appear on the final billing statement in October I apologized for any inconvenience that MrGray may have experienced.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at *** *** Regards,Benjamin S Executive Customer Relations

May 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: May 11,
Re: *** ** ***
*** *** *** ***
Roland, AR ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office May 12, in regard to a billing explanation request
I spoke with *** *** on May 16, and May 24, and provided a detailed explanation of the overall bill to include payments made and balances*** *** provided a copy of the bank statement showing all payments made to ComcastOur records indicate that all payments drafted from the bank account have posted to the Comcast account
The Xfinity service was disconnected for non-payment on May 21, The service was restored on May 24, 2016, for research purposesThe account was placed in disconnect status again on May 25, A payment for the past due balance is required to restore serviceI apologize for any inconvenience that may have been experienced in attempting to have this matter addressed
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jason Z
Executive Customer Relations

November 15,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: November 10,
*** ***
*** *** ***
McDonald, PA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On November 13, 2017, I spoke with *** ***, an authorized user on the account, and provided a detailed explanation of the overall bill which included monthly charges, current service package, promotional timelines, and the outstanding balanceCompany records confirms the August 8, billing statement reflected a past due balance as well as the service and installation charges associated with the upgrade to the Starter XF Triple Play on July 20, 2017, as well as the subsequent upgrade to the HD Preferred XF Triple Play on July 25,
I explained that the HD Preferred XF Triple Play package the account was enrolled in on July 25, 2017, is being billed at the same rate as a new customer and also confirmed the promotional pricing was under a 24-month contractual agreement with the first year rates effective July 25, through July 24, The promotion will transition to the second year pricing effective July 25, through July 24,
I also advised *** *** that based upon the payments received, the account balance is considered to be accurate and will need to be paid in full to avoid any interruption of serviceSubsequently, the request for compensation has been denied as it is unjustifiedI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Anthony A.Executive Customer Relations