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Law Offices of Anton, Gordon & Monje

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Law Offices of Anton, Gordon & Monje Reviews (629)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Comcast responded in a rapid and porfessional manner.Many thanks to Revdex.com for your assistance in this matter
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

October 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number:
Date of Notice: October 16,
*** ***
NW 2nd Ave
Miami, FL
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
Our records reflect that *** *** is not an authorized user on the account in question*** *** would need to be added to the account as an authorized user by the account holder before any account information can be discussed and/or releasedI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Christina L
Executive Customer Relations

July 21,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 12,
*** ***
*** *** ***
Savannah, Georgia ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ***, regarding service issues
On July 13, 2016, an email communication was received from *** *** confirming the service issue was resolved on July 12, Company records indicate a line amplifier was replaced at that time resolving the service issue
A credit was issued on July 7, as well as July 10, which was reflected on the July 11, billing statementA credit was also issued on July 16, which will be reflected on the August 11, billing statement
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
James G
Executive Customer Relations

July 25, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: July 11, 2017*** *** *** *** Fairfield, CT ***Dear Sir/Madam:This letter is in
response to the above-referenced complaint filed by *** *** regarding early termination fees On July 11, 2017, I spoke with *** *** and the decision was made to waive the early termination fees associated with the cancellation of the accountThe account was disconnected July 11, without any early termination feesI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Ann Marie M***Business Executive Support

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

March 29,
Revdex.com of Metro Washington DC & Eastern PA
John FKennedy BlvdSuite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: March 26,
*** *** *** *** ***
Summerville, SC ***
Dear Sir or Madam:
This letter is in response to the above-referenced complaint submitted to your office by *** ***
On March 26, I spoke to *** *** and explained that the Voluntary Disconnect Form signed on November 1, acts as a day notice for disconnectionIn addition, I explained that the day notice required to disconnect is listed in the Terms of Service agreed to on the Service Order Agreement signed by *** ***
As a one-time courtesy, a credit was applied to the account on March 26, to waive the remaining balance on the accountThe credit will reflect on the final statement generated in April I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Ahmad H
Executive Business Escalations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meJeremy C*** was incredibly professional to work withHe is a true asset to Comcast
Regards,
*** ***

November 9,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: October 29,
** *** ***
*** *** ***
Springfield, MA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by ** *** *** regarding a billing explanation request
On November 6, 2017, I spoke with *** *** and provided a detailed explanation of the final bill which included the final balance, Early Termination Fee, and services provided prior to disconnectionOn November 6, 2017, I was able to have the restrictions placed on the account due to a returned credit card payment lifted so that *** *** can make a paymentOn November 6, 2017, I provided a courtesy credit for the Early Termination Fee that was assessed on October 20, when the account was disconnected for nonpayment
On November 8, 2017, I spoke with *** *** to advise of the actions takenI advised that once the final balance is paid in full, I will assist her in restarting servicesI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Thomas C*** Executive Customer Relations

July 6,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: June 20,
*** ***
*** ** *** *** *** *** Apartment ** Okeechobee, FL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed with your organization by *** *** ***
On June 21, 2017, I spoke with *** *** to discuss her concerns and apologize for any inconvenience and frustration she may have experienced while attempting to resolve this issue*** *** confirmed that she received the *** prepaid cardI applied an additional courtesy credit to her accountThe credit was reflected on *** ***’s July billing statement
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Donald G
Executive Customer Relations

I would also like to stop receiving any solicitations or marketing materials from ComcastI hate that I had to waste so much time on the phone to get money that I am owedThe process has taken nearly monthsI will never do business with Comcast, and will tell everyone I know about my horrible experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me If and only if credit is issued for a minimum of three monthsI will not accept a month credit.
Regards,
*** ***

Beter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is barely satisfactory to meIf additional information is ever considered, you will find a full account in the attached document I wish the Revdex.com had more clout to insist that corporate offices change their poor customer interactions and policies.
Regards,
*** ***

April 18, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: *** Date of Notice: April 4, *** * *** *** *** *** Markham, IL ***Dear Sir/Madam:This letter is in response to the
above-referenced complaint filed by *** * *** regarding service issues.On April 14, 2017, I spoke with *** *** and confirmed the service issues were resolved on April 13, by the technician replacing the defective internal wiring, splitter, XDVR and removing the amplifier inside the homeOur records confirm that multiple issues contributed to the problem resulting in the repeat service callsAs a courtesy, credits were applied to the account on April 11, 2017, April 13, 2017, and April 14, The credits will appear on the billing statement dated April 28, I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***.Regards,Latania H. Executive Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

October 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: October 12,
***
*** *** *** *** *** *** South Jordan, UT ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
I made several attempts to contact *** *** using all available contact methodsWhile my attempts were unsuccessful, our records indicate on October 11, 2017, *** *** accepted a month XFINITY Internet Plus Choice contractual agreement with Blast! Pro speed increase of up to Mbps, effective October 11, through October 10, On October 11, 2018, standard retail rates will applyContact with *** *** is necessary to address any additional service concernsI apologize for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Extension ***
Regards,
Tina R
Executive Customer Relations

January 10,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of
Notice: December 29,
*** ***
** *** ***, Apartment *
Nottingham, MD
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing concern
On December 30, 2016, I spoke with Ms*** and the decision was made to waive the early termination fee(s) associated with the cancellation of the accountA credit was applied to the account on December 30, 2016, and a refund check will be processed within business daysI will contact the customer to ensure that the refund has been receivedI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Darlene P
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, provided that the "correction" actually means that the amount billed monthly from this point forward is $Please clarify that the correction means that the correct amount will be billed (24.99/mo) from this point forward
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have my service scheduled to disconnect on 12/2/and I do expect credit for the early termination fee on my final billI am accepting the terms Comcast has offered and expect them to be followed through
Regards,
*** ***

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Address: PO Box 2127, Bakersfield, California, United States, 93303-2127

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